What are the online texts that Taobao stores use to receive customers?

Hello, dear! I am XX male customer service representative: supervisor. Just a moment, please. I'll check your baby's condition and get back to you right away!

2. Hello, dear. I'm glad to serve you. what can I do for you?

Dear, it's an honor to meet you in XX flagship store. I am customer service XX, and I will serve you wholeheartedly!

Dear Goddess/Goddess, welcome to XX flagship store. I am customer service XX, and I am very happy to buy with you!

5. Hello, dear! Welcome to XX Men's Wear! I am your customer service representative: supervisor, glad to serve you! Can I help you?

6. Hello, dear! Welcome to XX Men's Wear! I am your customer service representative: supervisor, glad to serve you! Do you want to know about this dress?

Honey, the shopkeeper has gone out to deliver the goods. I'm very sorry that I can't reply to your message in time. You can choose slowly in the store first, and you must wait for the owner! Reply as soon as the shopkeeper comes back!

8. Dear, I'm sorry! The shopkeeper is very busy and may not reply to you in time! Dear ~ Please take a picture of your favorite baby first, and contact dear when you come back. Thank you and have a nice life.

9. Sorry, dear, I'm busy packing and transporting now. Please leave a message and reply later. Thank you!

10, honey, there are many guests. Don't worry, I will reply one by one.

Second, customer service chat skills

1, when customers come to consult questions, customer service must be warmly received, so that customers can feel your enthusiasm, thus eliminating strangeness. The reply content should also be simple and easy to understand.

2. Understand customers' needs as much as possible, give professional advice, guide customers to purchase correctly, and minimize returns.

3. When answering customers' questions, learn to use different ways of thinking, learn to think from the customer's point of view, and give suggestions and answers that satisfy customers.

You can recommend another product if the goods the customer needs are not available for the time being. If the customer still insists on buying the product he likes, you can establish the customer's contact information and contact the customer after the goods arrive. Or guide customers to pay attention in time.

Third, it is important to find the right chat tool.

In fact, our friends who have done customer service know that despite the huge amount of consultation every day, most customers basically ask repeated questions. Mechanical typing is time-consuming and laborious, especially in the promotion period. If you still reply by typing or copying and pasting, the work efficiency will be very low.

At this time, it is very important to choose a good and easy-to-use reply tool.

Easy chat is a practical auxiliary tool for customer service chat. It can be automatically attached to the right side of QQ/ WeChat/Want Want and other chat tools to realize a set of words, supporting one-click sending of text and pictures, multi-point opening of WeChat, double opening of enterprise WeChat, intelligent address segmentation, etc., which greatly improves the work efficiency of customer service. When you receive a customer for the first time, the welcome speech should be warm and thoughtful. Don't use some mechanical cold words, but also be warm and playful, which will make customers feel very interesting. Of course, chat skills are essential, and using chat skills can promote orders.