The golden rule of communicating with people in the workplace.

The golden rule of communicating with people in the workplace.

What is the golden rule of communicating with people in the workplace? Don't criticize, blame, complain, attack or preach, because criticism, blame, complain and attack are the executioners of communication and will only make things worse. Let's take a look at the golden rule of communicating with people in the workplace.

The golden rule of communicating with people in the workplace 1 Never speak ill.

Bad words hurt people, as the saying goes, "disaster comes from the mouth."

Name it.

In particular, be honest about your inner feelings.

mutual respect

Only by giving respect to each other can we communicate. If the other person doesn't respect you, you should also demand the respect of the other person appropriately, otherwise it will be difficult to communicate.

Don't communicate in emotions, especially when you can't make a decision.

Emotional communication is often unfriendly, unreasonable and unclear, especially emotionally, it is easy to be impulsive and irrational, such as quarreling couples, parents and children turning against each other and long-term opposing superiors and subordinates. In particular, we can't make emotional and impulsive "decisions" in emotions, which makes things irreversible and regrettable!

Rational communication, not irrational communication.

Irrationality is just a dispute, and there will be no result, let alone a good result. So this kind of communication is useless.

Waiting for a connecting flight

If there is no turning point, wait, worry will only help you. Of course, without waiting for the result, you will fall from the world. You still have to work hard, but your efforts may not have results, or you will be desperate, but if you don't work hard, you will have nothing.

patience

Patience is the only necessary condition for waiting. Where there is a will, there is a way.

intelligence

Wisdom makes people not persistent, which is a blessing to the soul.

Admit that I was wrong.

Admitting that you are wrong is the disinfectant of communication, which can thaw, improve and transform communication problems. Just one sentence: I was wrong! How many people's old and new enmities have been written off, and how many years of unbreakable knots have been untied, which makes people suddenly enlightened, put down their weapons, face themselves again, and begin to rethink life, even who I am? In this vast cosmic torrent, people are most concerned about "I". If someone disrespects me, oppresses me, bullies me and insults me, even people who are very close may turn against each other and shed tears. What is running away from home? Examples of death are not uncommon!

Say sorry!

Saying I'm sorry doesn't mean that I really made a big mistake or did something out of line, but it is a softener, which finally gives things room for change and even creates a "paradise". In fact, sometimes you are really wrong, and it is a big mistake not to admit your mistake.

work wonders

Since you are willing to apologize to each other, you are creating a paradise and miracle for yourself and your family, making the impossible possible.

The golden rule of communicating with people in the workplace 2 1, communication is two-way.

Any effective communication is two-way, and there is no unilateral effective communication. A lot of communication in the workplace ends after the leader explains the matter, without asking whether the party receiving the information listened clearly and really understood his meaning. In this case, it is often difficult to make achievements. For example, if you ask your subordinates to send you a document, you say, "Send me yesterday's report." In this process, if you don't confirm with your subordinates who reported the information, the result you received may not be what you want. Unless you have a high degree of tacit understanding or there was only one report yesterday, it is very likely that the information you received was wrong.

In interpersonal communication, communication is a two-line process, that is, the process of communication is interactive. In other words, any communication contains two or more communicators, and each communicator is both the sender and the receiver of information. In our past experience, we often only think that the communication process is one-way, the sender is sending information, and the receiver is just receiving information. This idea is wrong. Every communicator needs to receive feedback from the receiver while sending information. This is a complete communication process. Therefore, in the workplace, it is very important to ask whether the feedback from the other party is consistent with your own expectations after communication.

Asking each other's feedback is actually very simple, that is, asking each other if they understand. The best way is to ask the other person to repeat what they mean. The feedback here is mutual feedback between the two sides, which can be said from two aspects:

(1) The receiver shall confirm the information. (Common sentence patterns: Do you mean this? Am I right in understanding this? )

If the receiver doesn't know how to confirm, then the sender should take the initiative to confirm (common sentence patterns: Do you understand what I mean? Can you repeat what I just said? )

2. The communication goal is the same.

In practical work, many enterprises often hold meetings, which can be described as continuous meetings all day, but with little effect and no substantive meeting results. The reason is that there is no clear meeting goal. Perhaps the leaders feel that their recent performance is not good, or everyone's morale is insufficient, so they call middle-level cadres to a meeting. The content of the meeting is to talk about your recent work performance or your work report. This kind of meeting may be encountered by many people in the workplace, but the report at the meeting is the same thing, and nothing has changed after the meeting.

Workplace communication must have a clear communication goal, otherwise it is nonsense. If your chat topic is "Let's talk about what to do next week today." Then you may talk for a long time, but you won't talk about the result. Everyone has no goal and no direction, so everyone's focus will be different, which makes it difficult to communicate effectively. If you say this in communication, "What should you do today to achieve the performance breakthrough of 1w next week?" This is very clear. Next week, everyone will make suggestions with the goal of 1w, and finally form a specific action plan.

3. The standard of communication is uniform.

In the workplace, I often hear such an instruction: the publicity picture of the product must be beautiful. When design colleagues submit design drawings, the leaders are always dissatisfied, and sometimes they have changed dozens of versions, but they are still called back. Faced with such a dilemma, the leaders feel that the employees are incompetent and frustrated, and they don't know what the leaders want. If the leader can communicate with his subordinates in more detail when giving instructions, the effect will be different. For example, leaders and subordinates communicate on beautiful standards: what font to use, what color tone to use in the overall background, what content to design the layout, what style to need, and so on. If the two sides can communicate on specific standards, there may be a satisfactory result for the leaders soon.

Some leaders are always directional and vague when giving orders. Imagine that if you don't give an order a specific standard description, it will be difficult for employees to keep consistent with your cognition. Because of the cognitive differences, you may not think that a good partner is good, so you must make a specific standard description of the order.

4. Communicate in a language that the other party can understand.

Try to avoid using slang or professional language in communication, and speak as easily as possible so that the other party can understand at once. If a programmer uses his own technical terms to communicate with colleagues in other departments, he may think that people in his own field can understand it, but colleagues in other departments may be confused, don't understand or even misunderstand your meaning after hearing it. It is natural if we can communicate in time. If not, the other person may do something according to his own understanding, and the result may often be completely different from what you expect.

I once heard a joke about the language standard of workplace communication. A colleague in the software department of a network company said to his colleague in the administrative department, "There is a bug in the computer." My colleagues in the Administration Department wrote "There are eight computers" when registering fixed assets. Whether the joke is true or not, as far as workplace communication is concerned, this is a failed communication. If a colleague in the software department says "there is something wrong with the computer", then a colleague in the administrative department will know what it means as soon as he hears it, so communication in the workplace must be in a language that the other party can understand.

5. Listen to each other's opinions and feedback in communication.

In workplace communication, the most important thing is to be good at listening to other people's opinions and feedback. If you always interrupt the other person, the other person may not want to talk again after several times. On some issues, the other person's opinion may not be so important, but on some issues, the other person's feedback is very important. For example, the other person is talking about his own point of view, and as a result, you directly interrupt the other person and say, "Hey, I think so, too. My plan is ... "You have been talking about your ideas and introducing your plans, so others have no chance to express their ideas. As a result, you may feel that the communication is smooth, and you have expressed your thoughts and feel perfect. I didn't know there might be a loophole in your plan. The other party tried to point them out several times, but you didn't listen actively, which may lead to bad final results.