How to talk to patients

Mainly good at guiding patients to talk.

Clinical investigation has proved that whether nurses sympathize with patients is the key to whether patients are willing to talk to nurses. For the patient, he thinks his illness is outstanding; It is normal for nurses that patients are in pain. Nurses will lack sympathy for patients if their emotions are not "transferred" to them.

If the patient feels that the nurse lacks compassion, he can't take the initiative to talk to the nurse. Even if we talk about it, it is limited to the technical content of patient care, and we don't reveal any feelings, and we don't put forward any opinions on nursing work, which often include our views on medical care, our understanding of our illness, our worries and our description of our psychological state. In this way, the basic information of psychological nursing is lost. Therefore, nurses can only guide patients to talk if they get the goodwill of patients; When the patient speaks, there will be a foundation for psychological care, so that psychological care can be carried out according to the symptoms.

In addition, being interested in the content of the conversation is also a prerequisite for making the conversation possible. Especially when guiding those taciturn patients to talk, on the one hand, we should try to find out the events that patients are interested in, on the other hand, we should show considerable interest in any topic at the beginning of the conversation. However, it should also be noted that chatting with patients and chatting with overheated patients will also have the opposite effect.

Foreign hospitals will build a suggestion card for patients when they are admitted to the hospital, and set some topics on it, such as "What is your favorite thing?" "What is your occupation?" "Your hobby?" "How is your family? Are you single? ; Are you alone? Do you have children? " "What is your most interesting topic?" Wait, wait, wait Through the patient's filling, the nurse will have a basic understanding of the patient's situation, and can find a topic according to the patient's hobbies or family situation, which is more conducive to the nurse's good impression on the patient and lays the foundation for further effective communication.

Once, a nurse in charge, who was very popular in the ward, introduced her experience of communicating with patients. She has a "mysterious notebook", which records the characteristics, hobbies, family situation, medication, treatment and so on of all the patients in her charge, which is equivalent to setting up a simple file for each patient. Before going to each patient's bed, she looked at her notebook, chose the appropriate topic according to her personal situation, and naturally ran out of the topic in the process of nursing patients.