Twelve sentences of universal communication

12 sentences of universal communication are as follows:

If your customer says, "I don't have time!" ?

online and offline

then you can try saying, "I understand. I always don't have enough time. But as long as 3 minutes, you will believe that this is an absolutely important message for you?

2. If the customer says, "I'm not available now!" ?

offline answer template?

you should say, "sir, Rockefeller, the American rich man, said that it is more important to spend one day every month thinking carefully about money than to work for 3 days! It only takes us 25 minutes! You set a date and choose a convenient time for you! I will be near your company on Monday and Tuesday, so I can visit you on Monday morning or Tuesday afternoon! " ?

Online answer template

You should say, "Sir, Rockefeller, the American rich man, said that it is more important to spend one day every month thinking carefully about money than to work for 3 days! It only takes us five minutes! You set a time, choose a convenient time for you! I am usually free from 11-12 am and 17-2 pm, so we can talk about it at this time in the morning or afternoon! " ?

3. If the customer says, "I'm not interested." ?

Offline answer template

Then you should say, "Yes, I totally understand. You certainly can't be interested in something that you can't believe or don't have any information at hand. It's very reasonable and natural to have doubts and questions. Let me explain it to you. Is it appropriate to find you in the morning or in the afternoon? ……”?

online answer template

Then you should say, "Yes, I totally understand. You certainly can't be interested in something that you can't believe or don't have any information at hand. It's very reasonable and natural to have doubts and questions. Now let me answer it for you and send you detailed information? ...... "

4. What if the customer says," Would you please send me the information? "

Offline answer template

Then you should say, "Sir, our materials are all well-designed outlines and drafts, which must be coordinated with the personnel's instructions, and each customer should be revised according to his personal situation, which is equivalent to tailoring. So I'd better come and see you on Monday or Tuesday. Do you think it's better to wait in the morning? " ?

Online answer template

Then you should say, "Sir, our materials are all well-designed outlines and drafts, which must be coordinated with the personnel's instructions, and each customer should be revised according to his personal situation, which is equivalent to tailoring. So it's best for me to give you an answer after you read it. Now I'll send it to you and call you 3 minutes later? "

5. If the customer says, "Sorry, I have no money!" ?

Offline answer template

Then you should say, "Sir, I know that only you know your financial situation best. However, making a comprehensive plan now will be the most beneficial for the future! Can I come and visit on Monday or Tuesday? " Or say, "I understand. After all, there are not many people who want what they want. Because of this, we are now choosing a method to create the maximum profit with the least amount of money. Isn't this the best guarantee for the future? In this regard, I am willing to contribute my own strength. Can I come to see you next Wednesday or at the weekend? " ?

Online answer template

Then you should say, "Sir, I know that only you know your financial situation best. However, making a comprehensive plan now will be the most beneficial for the future! Can I call you in the morning or afternoon? " Or say, "I understand. After all, there are not many people who want what they want. Because of this, we are now choosing a method to create the maximum profit with the least amount of money. Isn't this the best guarantee for the future? In this regard, I am willing to contribute my own strength, and now I will call you to solve this problem? " ?

6. if the customer says, "at present, we are not sure what the business development will be." ?

Offline answer template

Then you should say, "Sir, our business model should lay out the future development of this business. Please refer to it first to see where the advantages of our scheme are and whether it is feasible. According to your schedule, I will come to your place on Monday? " ?

Online answer template

Then you should say, "Sir, our model will lay out the future development of this business. Please refer to it first to see where the advantages of our scheme are and whether it is feasible. I'll call you on Monday according to your schedule? " ?

7. If the customer says, "I have to talk to my partner first!" " ?

Offline answer template

Then you should say, "I totally understand, sir. When can we talk with your partner?" ?

Online answer template

Then you should say, "I totally understand, sir. Now, let's set up an ad hoc group and talk with your partner?" ?

8. If the customer says, "We will contact you again!"

off-line general answer template

Then you should say, "Sir, maybe you don't have much intention at present, but I'd like to let you know that if you can participate in this business. It will be of great benefit to you! " So I will continue to provide you with this information. ?

9. if the customer says, "after all, do you still want to sell something?" ?

Offline answer template

Then you should say, "Of course, I really want to sell something to you, but I will only sell it to you if it can bring you something that you feel worthy of expectation. Shall we discuss and study this together? I'll come to see you next Monday? Or do you think it's better for me to come over on Friday? "

Online answer module

Then you should say, "Of course, I really want to sell you something, but I will recommend it to you if it can bring you something that you feel worthy of expectation. In this regard, we are now discussing and studying together for 5 minutes? " ?

1. if the customer says, "I have to think about it first." ?

off-line and off-line general answer template

Then you should say, "Sir, haven't we already discussed the relevant key points?" Let me ask you bluntly: what are you worried about? " ?

11. If the customer says, "I'll think it over and call you next week!" ?

Online and offline general answer template

Then you should say, "Welcome to call, sir. Do you think it would be easier? Shall I call you later in the afternoon, or do you think it's better to call you tomorrow morning? " ?

12. If the customer says, "I'll discuss it with my wife first!" ?

Offline answer template

Then you should say, "Yes, sir, I understand. You asked your wife to come and talk? About this weekend, or which day you like? " ?

Online answer template

Then you should say, "Yes, sir, I understand. Why don't you and your wife build a temporary group and drag me into the group to talk?

from the above answer template, you will find that many methods are basically the same, that is, to turn rejection into affirmation, to shake the customer's willingness to refuse, and then you can take the opportunity to follow up and guide the customer to accept their own suggestions.