Three classic cases of communication funnel

Propagation funnel? That is to say, when communicating with others, a person can usually only say 80% of what he expects, and the other party can only hear 60% at most, but can only understand 40%, and only 20% when implementing it. That is to say, 80% of what one person says can only be carried out to 20% by the other party. This is communication? 80/20 rule? Today, I will share with you three classic cases of communication funnels, hoping to help you.

Classic Case of Communication Funnel-2065438+On the afternoon of July 25th, 2002 1 or so, Mr. Zhou, the guest in Room 7 15 of Green Tree Inn Dongguan Houjie Business Hotel, checked out at the front desk. It was raining outside, so the guest asked the front desk clerk to help him open an umbrella. He wants to cross the street by taxi. There were two female employees (assistant manager of the front office and a colleague) on duty at the front desk that day. Upon hearing the guest's request, the manager on duty in the front office considered that both of them were shorter than 1 m 6, while the guest was taller than 1 m 8, which made it inconvenient to hold an umbrella for the guest. It is more appropriate to hold an umbrella for the guests when I think that my colleague in the shop is 1 m 78. So, the front office manager said "please wait a moment" to the guests, and then began to call the salesman colleagues. But as soon as the phone was connected, the guest left. The front office manager tried to stop the guest, but the guest didn't respond and walked away. Finally, the guest gave 0 in the guest satisfaction survey score. Classic case of communication funnel 2

Once upon a time, there was a family, a wife and a husband in Fei Ying Park. They have a girl.

Although the meaning was right, I felt awkward at the time. As I recalled it, I thought that the stories I told my children were in sync with the times, and my husband and wife were about to open their mouths.

But I picked up my notebook after school this afternoon and was happy as soon as I opened it.

Because the teacher separated them with a red pen in the story? Wife? And then what? Husband? The one in the back? Grandma? Every word? Public? Words.

I see!

The story was eaten by the word "cloud".

When these two words are added, the taste of the story will be very different, and the childlike interest will be presented.

Classic case of communication funnel 3

19 10, in America, the battalion commander said to the officer on duty. At about eight o'clock tomorrow night, Halley's Comet is likely to be seen in our area. This comet can only be seen once every 76 years. Order all soldiers to gather in the playground in field clothes, and I will explain this rare phenomenon to them; If it rains, meet in the auditorium, and I will show them a movie about comets. ?

The officer on duty immediately carried out the battalion commander's order and said to the company commander: According to the battalion commander's order, Comet Halley will only appear over the playground at 8 o'clock tomorrow night once every 76 years. If it rains, let the soldiers put on their field uniforms and March to the auditorium. This rare phenomenon will appear there. ?

The company commander immediately carried out the order of the officer on duty and said to the platoon leader, according to the order of the battalion commander, the extraordinary General Halley's Comet will appear in the auditorium at 8 o'clock tomorrow night in a field suit, which was only in 76 years. It rained on the playground, and the battalion commander gave an order again, which only appeared once in 76 years. ?

The platoon leader immediately carried out the orders of the company commander on duty and said to the monitor. At eight o'clock tomorrow night, the battalion commander will appear in the auditorium with Halley's Comet, which only appears once in 76 years. If it rains, the battalion commander will order the comet to put on the field suit and go to the playground. ?

Finally, the monitor said to the soldiers. When it rains at eight o'clock tomorrow night, the famous 76-year-old General Harley, accompanied by the battalion commander, will wear a field suit and drive a comet car across the playground to the auditorium. ?

Similarly, in business operations, who can guarantee that jokes like Halley's Comet Forecasts will not happen in your business? In fact, we often meet? Propagation funnel? In the process of communication, information distortion is often encountered. Once the information is distorted, employees will partially understand it, the execution will be greatly reduced, the production efficiency will be greatly reduced, and the benefits of enterprises will be greatly affected. In serious cases, enterprises will close down; When investigating the responsibility, everyone will blame each other, which will directly affect interpersonal relationships. So we must master some communication skills and try our best to do this communication funnel? Leak? Less and less.