How should I complain when I buy something from the supermarket that is said to be on sale but is not actually discounted?

Call the complaint hotline. When you find out about the price difference, don’t rush to the service desk. If you want to refund the price difference, just go back to the supermarket where you bought things and pick up the price tag. Then take the receipt in your hand and ask for the price difference directly. If your attitude is not right, Well, the compensation can be up to ten times, which is considered price fraud. I don’t know if you have had this experience in your life. When you are shopping in the supermarket, you find that all the items in the supermarket are on sale. But when you check out, you may find that your expenditure significantly exceeds your budget. In this case, everyone must pay special attention to shopping receipts. If you find that there is price fraud in the supermarket, you must know how to protect your own rights and interests. The editor below will introduce to you how to complain about price fraud in supermarkets in my country?

1. How to complain about price fraud in supermarkets in my country? When you find a price difference problem, don’t rush to the service desk first. Think To refund the price difference, just go back to the supermarket where you bought the goods, pick up the price tag, and then take the receipt in your hand and directly ask for the price difference. If you have a bad attitude, you can compensate up to ten times. This is considered price fraud! Don’t worry. There is no one who will not pay compensation. If you dare not to compensate, if you dare to be arrogant, you dare to make a complaint call. Article 55 of the "Consumer Rights and Interests Protection Law": If an operator commits fraud in providing goods or services, he shall increase the compensation for the losses suffered by the consumer according to the requirements of the consumer. The amount of the increased compensation shall be the price of the goods purchased by the consumer or the service received. Three times the amount of compensation; if the amount of additional compensation is less than 500 yuan, the amount is 500 yuan. If the law provides otherwise, such provisions shall prevail. If a business operator knows that the goods or services are defective but still provides them to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand that the business operators comply with Articles 49 and 51 of this Law. Compensation for losses is stipulated by other laws and has the right to demand punitive damages of less than twice the loss suffered.

2. According to the price fraud discovered by the State Planning Commission in local inspections of markets where price fraud is prohibited, there are mainly the following 10 forms of expression:

1. False pricing: For example, a hotel The catering department stated on the product price tag that the price of elephant trunk clams was 78 yuan per catty, but when customers checked out, they settled at 200 yuan per catty, and claimed that the price tag was for baby elephant clams, misleading consumers with false prices. Another example is a certain furniture store. The price tag of a leather sofa product indicates that the origin is "Italy", but the actual origin is Guangdong Province.

2. Two sets of prices: For example, a hotel uses two sets of price books to defraud consumers. Provide a price book with a lower price to the customer when ordering, and settle according to the price book with a higher price when checking out. A customer ordered 12 kinds of stir-fried dishes, and when settling, it was discovered that the prices of 10 of the dishes were higher than those in the price book provided. The highest price exceeded 9 yuan, the lowest price exceeded 2 yuan, and the highest price was 36 yuan more.

3. Vague price tags: For example, a shopping mall conducts promotions with "ex-factory price" and sells a certain brand of washing machine with misleading text stating "ex-factory price" of 950 yuan. The actual ex-factory price of this model of washing machine is 920 yuan. Another example is a hotel that advertises the price of "special price of roast duck at 38 yuan each" at the reception desk at the entrance, but actually settles the bill at 48 yuan. When consumers asked what a "special offer" was, the hotel lied and claimed that only the first three customers each day could enjoy the "special offer."

4. Falsely exaggerated price tags: For example, a company advertises in its business premises with words such as "the lowest price in the city" and "all product prices are lower than those of its peers." In fact, the prices of most of their home appliances are higher than those of other merchants, misleading consumers into purchasing. Another example is a company that prominently displays “the lowest price in the city for all types of mobile phones” on its storefront. In fact, the store's claim of "the lowest price in the city" is not only unfounded, but also impossible to compare.

5. False discounts: For example, a store advertises prices with the words "20% off for the whole store", but consumers find that out of hundreds of products on the store, only 2 products are sold at 20% off. Another example is that a clothing store uses a bulletin board to recommend to customers that a certain brand of clothing is fully discounted. However, when consumers buy a mink collar coat of this brand, the original price is 1,998 yuan, the discounted sales price should be 1,798 yuan, and the actual price is 1,798 yuan. The original price of the loose fur coat is 1,080 yuan, but the discounted sales price should be 918 yuan, while the actual price is 1,030 yuan.

6. Vague free sale: For example, a catering company displays a banner at the business premises that says "Buy one, get one free for lunch, buy two for dinner," but does not indicate the name and quantity of the gift products. . After the customer consumes a pound of fattened beef, he is only given a plate of mutton of lower value.

Another example is a grain store that offers one free gift for every five liters of a certain brand of edible blended oil. The product name and quantity of the gift are not indicated, but the consumer is actually given only a small bag of peanuts.

7. Hidden price additional conditions: For example, a department store adopts the method of "shopping to get coupons A and B", in which coupon A can be used as cash, without informing consumers in advance that coupon B can only be attached. Only RMB cash of equivalent value can be used, misleading consumers to circulate in the store for consumption.

8. Fictitious original price: For example, a shopping mall sells wallets and uses price reduction tags to indicate that the original price is 158 yuan and the current price is 98 yuan. Original price transaction notes cannot be provided. Another example is that a department store sells a certain brand of clothing at a reduced price. The fictitious original price is 3,500 yuan and the current price is 190 yuan. It cannot provide the original price transaction note that was transacted on this trading venue before the price reduction.

9. Failure to fulfill price commitments: For example, a supermarket promised consumers that between January 12 and January 15, 2009, anyone who purchases a certain brand of cleaning rags will buy three and get one free. No gift was given after purchase. Selling a certain brand of yogurt, it promises consumers that if they purchase 5 cups of 125g packaged yogurt, they will receive a "special family package discount of 20%". The original price is RMB. After the discount, the price should be RMB, but the customer will still settle at the original price when settling.

10. The quality does not match the price, and the quantity does not match the price: For example, a mechanical and electrical products store sells a certain brand of refrigerators that have been repaired due to quality problems at genuine prices, but the quality does not match the price. Another example is that a store sells bags of sugar for 3 yuan. The weight of each bag is marked as 1,000 grams, but the actual weight of each bag is only 750 grams. The quantity does not match the price. If you find that there is price fraud in the supermarket, you can go to the service desk to make a return or exchange. If the supermarket staff does not handle the return or exchange, in this case, you should call 12315 to report it. In response to this situation, supermarkets will generally be fined, and consumers can also receive corresponding compensation.