The qualities that a secretary must possess.

The qualities that a secretary must possess.

Although the secretary's daily job is to help the boss "do odd jobs", on the other hand, she shoulders the heavy responsibility of "corporate image spokesperson". The impression she gives outsiders is not only related to the image of the boss, but also to the image of the whole company. Therefore, as a professional secretary, she must consciously shape her own quality in her work.

First of all, seriously.

Not to mention professional secretaries, even ordinary white-collar workers should be "serious" in their work. It can be said that the word "earnest" is the minimum requirement for a secretary, but it is also very difficult in another sense. Especially the young secretary, who doesn't have a hobby and wants to be comfortable? For example, it is a pleasure to chat with friends on the phone, but no company will allow secretaries to have this kind of enjoyment and similar behavior. As a professional secretary, you should not only abide by the rules and regulations of the unit, but also do better than ordinary staff. Because you work beside the leaders, they naturally have stricter requirements and higher standards for you. They can't tolerate your carelessness, carelessness or procrastination.

Second, honesty.

Honesty means telling the truth, doing honest things and being upright. Of course, being a white-collar worker requires honesty, but this is especially important for a secretary, because no matter how experienced a secretary is, she will make some mistakes in her busy work. If you make a mistake, apologize immediately. This is honesty. For example, a Hong Kong businessman wants to see his boss. He said "come this afternoon 14" on the phone, but you heard it as "come at 4 pm". As a result, he stood up and caused a misunderstanding. When you make a mistake at work, you should admit your mistake to your boss realistically, instead of covering up the facts or blaming others to avoid responsibility. Some secretaries are dishonest. For the self-interest of oneself or friends, deliberately conceal the truth, falsely report to the superior in time, thus making the superior make a decision mistake. Therefore, honesty is the most important character for a secretary, and only honesty can win the trust of the boss and colleagues.

Third, humility.

Compared with people in other departments, secretaries do have the advantage of "getting the moon first", and they can easily get all kinds of information and hear all kinds of secrets, which is determined by the secretarial work itself. For example, the company held a board meeting this morning to discuss personnel issues, and the secretary went to the meeting room several times to add tea to the participants, so that she could naturally understand the personnel changes; For example, the general manager will go on a business trip tomorrow morning, and the secretary will inform the former department managers Sun Zhao and Li to explain their work in the afternoon. Among them, he talked with manager Li for the longest time until the end of work. What does this mean? The Secretary certainly understands the subtleties. It is precisely because secretaries can easily get this kind of "upper-level information" that it often causes envy or jealousy of some people. If the secretary herself has this sense of superiority, it will virtually destroy her relationship with people in other departments.

If a secretary has no humility, the sense of superiority in his position will breed arrogant problems, such as taking the authority of his boss as his own authority. If anyone doesn't buy his own account, he will go to bending the law and try his best to tie the other side; Even if you are not a bossy person, there will always be people who pay attention to you for the boss. Without the quality of humility, you will slowly cock your tail. Therefore, in order to improve the relationship with all aspects, the secretary should regard himself as an ordinary member of the company whenever and wherever possible, and he is absolutely not allowed to breed the feeling of "superman".

Fourth, gregarious.

The secretarial department is the nerve center of a unit. From collecting information to arranging work schedule for leaders, almost every job of a secretary needs the assistance of various departments. If a secretary is unsociable, unsociable and narcissistic, it will be difficult for her to have affinity and colleagues in the company will stay away from her; If so, she not only won't get the support of all departments, but also may be tripped by people everywhere, making her unable to move.

Verb (short for verb) is generous.

A secretary should be gentle and friendly. Because of departmental interests and values, it is normal for colleagues to have differences on some specific issues. Therefore, when you encounter communication difficulties at work, you should get used to putting yourself in the other person's shoes, look at the problem from the other person's point of view and understand each other. No matter how big the differences between the two sides are, you should first respect each other in personality, instead of forcing others to accept your own opinions with power; If the other party doesn't accept it, look for opportunities to make things difficult for others and give them a hard time.

Sixth, self-confidence

One of the characteristics of secretarial work is that there are many emergencies. For example, the boss made an appointment with an important client to meet at three o'clock in the afternoon, and drove out alone at half past two without saying hello to anyone. The client will arrive soon. What should a secretary do? I can't find the office director. Faced with this situation, the secretary should be emotionally stable and orderly. So the secretary must have a high degree of self-confidence, otherwise the situation can't be cleaned up. Of course, the confidence of the secretary is generally not talked about, and it is rarely shown on the face. Most of their self-confidence is translated into action; The secretary is cautious and not timid; Tolerance is not a sign of weakness. In fact, a secretary can win the trust of his boss only by self-confidence, and the proportion of success by self-confidence is much higher than that by cleverness.

Seven, cautious

Secretarial work must be careful and thoughtful, and form the habit of leaving room. For example, Secretary Yu Xue's boss will go to Tai 'an, Shandong Province on business tomorrow afternoon, but he will also entertain a customer from the Northeast at Yanjing Hotel at noon. After lunch, the boss will go to Beijing Railway Station immediately, arrive at the company's office in Tai 'an by train before 7 pm, and entertain several important local customers in the evening.

Yu Xue's schedule for the boss is this: when you arrive in Tai 'an before 7 pm, you must get on the bus before 2: 30 pm, because it takes about 4 hours from Beijing to Tai 'an Express, plus about half an hour from Tai 'an Railway Station to the office; If it takes one and a half hours to have dinner with customers in Northeast China, plus one hour to get on the bus from Yanjing Hotel to Beijing Railway Station in advance, then you only need to start eating at twelve o'clock. According to this method, Yu Xue arranged the driver 1 1 (half an hour is enough) to take the boss from the company to Yanjing Hotel, booked the train ticket at 2: 30 pm, and informed the people in Taian office to pick him up at the station at 6: 30 pm.

However, something unexpected happened the next day: the boss chatted with the guests at dinner and forgot the time. He didn't come out of the hotel until two o'clock. He looked at his watch and said that he had lost track of time. He asked the driver waiting outside the hotel when the next train to Taian was the earliest. The driver couldn't explain clearly, and the boss got impatient, so the driver immediately called Yu Xue. Within a minute, Yu Xue sent the departure times of all the trains passing through Tai 'an, Beijing Station this afternoon by SMS, because Yu Xue anticipated this situation and made preparations in advance. At that time, the boss was surprised, but also very satisfied.

As a secretary, you should be careful and take into account all kinds of unexpected situations that may occur in your work. However, in daily work, Xiao Qiong faces few such unexpected situations. When you prepare dozens of train schedules, you may only use them once or twice. Therefore, some Bureau Secretaries may think that this is useless. However, no one knows when this situation facing Xiao Qiong will happen. Therefore, it is irresponsible for a secretary to think that it has never happened before and will never happen again. If you do things carefully and leave room, the result will often be unexpected. If you form this habit, your boss and colleagues will have another view of you: you are a steady and trustworthy person!

Eight, self-motivated.

An excellent secretary will be down-to-earth and pursue progress. This kind of self-motivation is manifested in two aspects, one is strong self-study ability. She will always keep abreast of the latest developments in current affairs and politics, and have a deep grasp of macroeconomic trends. So she will often surf the Internet and pay attention to collecting all kinds of information from TV, newspapers, magazines and other media to make up for her lack of knowledge or meet the challenges of her new job.

On the other hand, she will focus on self-improvement. In the process of self-improvement, people can not only look at themselves more objectively, but also understand the world more deeply and keenly and see through people's hearts. Therefore, the process of self-improvement is actually a process of shaping one's own character. However, self-improvement is not limited to increasing knowledge, for example, listening to Beijing opera and watching art works. These are all means to enrich your inner world and ways to improve yourself.

Nine, humor

Secretarial work should be calm and careful when dealing with problems. But over time, she may give people a mechanical impression, which is not conducive to maintaining good interpersonal relationships. As a secretary, you should not only do your own interpersonal relationship well, but also have the responsibility to help your boss handle all aspects of interpersonal relationship well. Therefore, she must be witty and humorous. The so-called "wit" is the saying "what songs to sing on what mountains". Being unconventional can combine principle with flexibility. The so-called sense of humor is that the jokes you tell make people laugh, but they are elegant, which is different from the "yellow jokes" in some mobile phone short messages. However, after all, the secretary is in the nerve center of enterprise management and an important bridge between the boss and the company. She can't be witty for the sake of humor. What matters is your connotation and ability, otherwise she will give the impression that she can only talk.

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