Classic words of decoration telemarketing

Salespeople have become a popular way of selling in modern times. Everyone can pick up the phone, but it is not a simple matter how to communicate well with each other through the phone and reach the sales intention. Next, I collected the classic words of decoration sales staff for your reference only, hoping to help you.

First, I recommend the answer.

Shop assistant: Hello, is this Mr/Ms * *?

Salesperson: We are customer consultants of XX Decoration Company. My surname is X. Do you have any plans to decorate the house in your community recently?

Customer answer

1, "I'm busy now"

A customer may say "I'm busy now" and then hang up directly. You can adjust your mood and continue to call the next customer. The customer may say something like "I'm in a meeting", so you should say "Sorry to bother you, goodbye!" )

2. "I don't decorate at present/have no decoration plan."

Salesperson: "When are you going to decorate?"

3. "I don't know, there is no plan at present."

(At this time, it is necessary to distinguish why the customer does not decorate, and whether the house is an investment or self-occupation. Some customers say they have plans, but they have no money to decorate. Then you can invite customers to get to know the company first and wait until the renovation plan comes out. Then you need to keep in touch. )

Shop assistant: So, will you decorate this year?

4. "I don't have this plan yet. I don't have any plans at present."

Salesperson: (If the customer has a good attitude and a gentle tone) "Hehe, you can come to our company and have a look. It will be helpful for your future decoration. " (You can tell them which communities you have worked in)

Salesperson: (If the customer's tone is blunt and impatient. Then be reasonable and don't bother him at this time. ) Sorry to bother you. Have a nice day. Goodbye!

5. "Decoration in the second half/two months"

Shop assistant: I'll contact you then. You are welcome to visit our company and get to know us when you are free. Our company is in ...

Customer: OK, I'll go to (your company).

Shop assistant: I'm sorry to bother you, but I wish you a happy day. Goodbye!

6. "I'm not sure at the moment. I will contact you when I need it. "

Salesperson: You are welcome to visit our company and get to know us when you are free. Refer to the model house made by our company. Sorry to bother you, have a nice day. Goodbye!

7. Customers are hesitant

Salesperson: At present, our company has done a lot of construction sites in the residential area of * *, and now we are making several sets. When do you think you will have time to visit our company? The design, construction and management of our company are in place. You can go to our company to learn something first.

Customer: I haven't been in space recently (customers who need to decorate)

Shop assistant: So when are you free?

Customer: It will probably take the weekend to be free (customers who need to decorate)

Shop assistant: Then I'll contact you on Friday afternoon to confirm the time.

Guest: OK. (Confirm the time of our meeting)

Second, about the decoration price

The area used for decoration is the interior construction area, not the construction area, so when the customer tells you how many square meters the house is, ask clearly whether it is the construction area or the interior construction area.

Generally speaking, the labor cost is calculated according to the project, not according to the room area. For the mid-range modern style, the living room is tiled and the bedroom is paved with solid wood floors.

Q: How much does it cost to build my house?

Answer 1: "The materials, things and techniques used in each house are different, depending on your design scheme and materials."

Answer 2: "For example, the same set of three rooms is different from Chinese and European styles if it is modern. In general, we still have to finalize the design plan to know how much it will cost to decorate this house. "

Q: I am a modern style and medium-grade material, so according to the house you made before, how much is it?

Answer: What is the area of your house?

General customers will tell you an approximate area, such as 120 square meters. Then you have to ask whether this is the building area or the indoor area. If it is the building area, ask the customer whether the building is a high-rise building with elevators, a small high-rise building or a multi-storey building without elevators. Because the occupancy rate of buildings with elevators is different from that without elevators. Generally, the occupancy rate of elevators is about 80-85%, and the occupancy rate of elevators is 85-90%. Therefore, if it is with an elevator, the interior area can be calculated according to 80% of the construction area; If it is a multi-storey building without elevators, then the room rate will be calculated according to 85%.

When calculating the interior construction area according to the occupancy rate, for example, the interior area is 100 square meter, you can tell the customer that we have two forms: all-inclusive and semi-inclusive. When the customer knows an approximate price, you can tell the customer according to the summary table of the site renovated by the company, which community is currently building a house with the same area as him, and what is the half-price package.

Third, the time of calling.

1, three do not play

Not in the morning, not at night, not at dinner.

Old customers can call back before 9 pm.

Don't call new customers after work.

2, three must play

After work 1 hour, before work at noon, before work in the afternoon.

Fourth, customer conversation questions and answers.

1, Q: Why do you charge a design fee? Other companies do not charge design fees.

A: Design is the soul of architecture. When the design is completed, the construction will not be reworked, and the effect of the design will directly affect your living environment and life. Good design can enlarge the space of the house, which is an investment and adds value to your house. Nowadays, good designers all charge design fees, for example, professional design companies charge more than 0/00 per square meter/kloc. We only accept 30 yuan to 50 yuan per square meter, so it is reasonable to halve our construction.

2. Q: Do you charge management fees? Other companies do not accept it. Why did you accept it?

A: Many companies in the market have launched management fee-free activities to fight price wars, and we have always insisted on charging management service fees. The premise of good quality is management. We adopt the system of double supervision and sub-item acceptance, regularly ensure the progress and quality of the project according to the design documents at the site, and reduce rework and future maintenance. You don't have to worry about the quality of decoration. You should understand that the management fee we charge is used to manage your website.

3. Q: Can you buy your own main materials? Can I buy auxiliary materials by myself?

A: The main materials can be purchased by yourself, or you can be entrusted with purchasing or group buying services. A large quantity of group purchases is favorable and guaranteed. We set the brand of accessories at the time of design, and our materials department will purchase and distribute them in a unified way to avoid quality disputes in the future, so you can rest assured.

4. Q: Is your construction team from your own company or was it called temporarily? Are there so many people in your company?

A: We are responsible for the management of Hangzhou Huilai home improvement enterprise in the decoration industry (13540433404 Mayong). We regularly conduct quality training for employees, sign long-term contracts, strengthen service awareness, quality awareness and customer value, and truly take customers as the center. Our company has always had more than 50 classes, limited to about 80 classes per month, to ensure quality.

5. Q: Do you think there is much business now? How to manage so many construction sites?

Answer: The project quality adopts ISO900 1 system management mode and1/sub-item acceptance system. The quality of the acceptance link ensures the quality of the process. If the quality is good, it will be profitable if it is not reworked, and then it will be introduced. Word of mouth. (Some data standards can be provided for customers to see) The company and the Municipal Consumers Association jointly launched a quality deposit payment system to protect the interests of customers.

6. Q: Where does your company make money? Is it about management fees and design fees? What is the profit of your company? How much more expensive are you than the guerrillas in Ma Lu? Can you give me a discount?

A: Every company has to make a little money, so do we. The key is whether it is reasonable. Our company adopts menu-based detailed software for unified quotation. The price is related to the material change, the material is environmentally friendly, and the higher the brand level, the higher the price will be. There is something wrong with the quality of workers' labor costs in companies below 80 yuan, and now our good master has to pay 120 yuan/day. We are a little higher than guerrillas, and so are big companies. Gross profit is generally around 25%, and net profit is around 10%. The key is to find a decoration company to provide good service and guarantee.

7. Q: I have already paid 1 0,000 yuan. Why can't I take the drawings and budget with me? Is there a problem?

A: The drawing budget can be taken out after you pay the design fee. Our company pays 50 yuan per square meter, 1, 000 yuan is the design sincerity gold. The drawing budget is the secret of the company, so you can do it yourself. If you have any questions, you can communicate with us face to face or invite professionals to communicate with us. We quote the software, and the price market is unified. You don't have to embarrass me. I want to give it to you, too

8. Q: Where did your company's designers graduate? How does your company improve the level of designers?

A: The home improvement designer is related to his learning ability. Our designers graduated from the Academy of Fine Arts and Tongji University. Our company adopts the design team work system, trains talents in a brand-new way, and regularly participates in Hangzhou Huilai home improvement professional training and service awareness training, so that designers can make continuous progress, which is the key to our company's success.

9. Q: Most people's decoration companies are free to go out of the plane. After they are optimistic, they will pay the design fee. Your company asked me to pay without seeing anything. Did someone ask you to decorate?

A: Design is very professional. Only a good designer can design a good design. Many designers of freelance design companies rely on luck and a lot of design. We use the whole documentary and limited design to ensure the design of fine products. It takes 3 to 5 days from survey to graphic design conception, and 5 days for facade design, with a maximum of 3 sets per month. We didn't accept design sincerity money before, and the designers were very passive and unwilling to do it. Now, designers are scrambling to collect design deposits and design fees. Collecting design fees also ensures your design effect. If you are not satisfied, you can change designers. If you are not satisfied all the time, you can also complain to the general manager for a refund. Design and construction diversion is an inevitable trend.

10, Q: How many years does your company guarantee? How much is left after the renovation? How can your company guarantee the quality in the future?

A: At present, the national laws and regulations uniformly stipulate that the warranty period is two years and the warranty period for water and electricity is five years. We adopt the sub-item acceptance system to ensure the quality of high-quality products in the process, with two-year warranty and lifelong maintenance. We have an annual return visit system and a biennial on-site inspection system to protect your long-term interests, provide you with services and establish credibility. Only when you are satisfied will you introduce the business to us.

1 1 q: what are the advantages of your company?

A: The advantages of our company are professional management, full-time training, supervision and inspection by Hangzhou Huilai Consulting Company, an expert consulting company in decoration industry, dual supervision system, single design and long-term service. It is a brand company.

12, Q: Does the soft-fitting designer accompany you to buy it? Is there a charge?

A: Yes, why should we write' charge corresponding fees' on the design entrustment agreement? Designers also spend a lot of time and energy when they go out to purchase, and charging corresponding service fees can ensure that designers will not take kickbacks.

13, q: who is responsible for the project acceptance? What if there are quality problems?

A: We specialize in this by accepting items separately. The engineering director shall check and accept the water and electricity, bricklayer, carpenter, paint and completion, and issue a rectification list for the unqualified parts during the acceptance to ensure the engineering quality. Only when the quality is done well can we not rework and repair, have a good reputation and make a profit.

14, Q: Is there any subcontracting in the project?

A: Our company now adopts the satisfaction evaluation system for team leaders. High customer satisfaction, good quality and high bonus for team leader. The company manages shifts in a unified way and holds staff meetings. We are a brand enterprise, quality first. Materials are distributed by the company in a unified way and maintained for life.

15, the first impression of contact with customers is very important, how to communicate the first sentence?

A: The first impression of communicating with customers is very important, and it is inevitable to say' Hello, please sit here. Do you want coffee or tea? This is the work we have done before. Please read it first and wait for something similar.

16, q: can you guarantee that the decoration of my home is the same as the model you saw?

A: Our company has accepted the construction according to ISO9000 standard.

Unified standards, unified distribution of materials, acceptance of goods, each set is a model house. You can also point out the design points of the construction, which 80% of our customers have referred to.

17, q: what should be done during the renovation?

Answer: You should participate in the design before the decoration, so the construction will be easier. In the process of decoration, you only need to do a good job in material acceptance, quality inspection and confirmation of main materials. We advocate the one-stop service of purchasing the main materials for design and construction, and attaching the soft clothes.

18, q: can your decoration meet the environmental protection standards?

A: We all use environmentally friendly materials. Health is the primary demand of decoration, and there is no absolute environmental protection. Ensure environmental protection standards from design materials and material selection, use modern metal materials more and use rubber sheets less. After the completion, we will do environmental protection testing, and then move in after reaching environmental protection standards. This is also the advantage of our professional decoration company.

19. Q: Why are switch panels, sanitary wares and faucets not included?

A: We adopt voluntary procurement for major materials and electrical appliances to ensure diversified choices for customers. You can also specify the brand that our company wants to buy.

20. Q: What is your company's design and construction qualification?

A: Home improvement companies have professional qualifications, and we are also professional first-class companies. Home improvement depends on management and service, and tooling depends on qualification.