Mobile package sales tactics

1. Answer the call immediately, respond to the customer immediately, and quickly solve the user's inquiry. The response process requires concentration, conciseness and clarity, and listening carefully to the user's problem.

2. The tone is friendly, and you can end by asking appropriately: Can I answer your question clearly? Release slowly, and wait for 2 seconds before hanging up.

3. When encountering difficult customers, remain patient, careful, and enthusiastic, do your best to complete the questions raised by users, respond to users' questions in a timely manner, and recognize the customers' ideas!

The rules of "Three and a Half Sentences" are as follows:

The first sentence: "To put it simply...". This sentence is mainly used to quickly explain the core selling points of the product, such as "Simply put, we recommend mobile high-speed fiber broadband to you." When refining this sentence technique, each branch should pay special attention to refining it and clearly explain the main selling points in three sentences or less.

The second sentence: "It is particularly suitable for...". This sentence is mainly used to combine product selling points with usage scenarios to further elaborate on applicable user characteristics, thereby creating a positive buzz with users. For example, "The 2-year mobile optical fiber broadband package is less than × cents per day, has no time limit, is not bundled with a fixed line, does not force a mobile phone, does not charge an initial installation fee, has a broadband speed of ×M, and is convenient for surfing the Internet."

The third sentence "After you use it...". This sentence is mainly used to introduce the selling points of the product in a realistic way based on the user needs that have been grasped in the early stage. For example, "There will be no other broadband charges within 2 years. There is no need to worry about broadband arrears. As long as the mobile phone communicates normally, you will be free."