I was sent a wreath by a seller because I gave a negative review for an online purchase. Why does the seller want to retaliate despite going out of business?

A young man in Hunan encountered an unfortunate incident. After ordering a takeout, he found that the takeout was very unpalatable, so he gave the merchant a negative review. As a result, the merchant not only scolded him in the reply, but also I also found out his address and sent him a wreath. This kind of behavior is really too bad. In my opinion, this kind of business should close down because he doesn't respect his customers. The seller's desperate revenge may be because the merchant is angry. Do customers have the right to evaluate the quality of food?

I believe everyone has some takeout experience. After eating takeout, will you evaluate the taste of the food? Personally, I rarely comment on it. If you find it tastes bad, just don’t order it next time. But some people prefer to leave reviews. If it is not delicious, they will give negative reviews. Of course, this behavior is worth encouraging. The platform provides an evaluation mechanism to allow customers to evaluate the food after they are full. Other customers can also use these reviews to decide whether to order. Therefore we can say that evaluation is the right of customers. But some merchants are very egregious. They don't like customers to give negative reviews, even if the food they cook is really terrible. It is natural for customers to make comments after consumption. Otherwise, how will new customers know whether the food made by the merchant is delicious? The consumption experience of the previous customers is the reference for the subsequent customers. If a merchant's food is good, then they won't be afraid of customers' evaluations. Merchants who are afraid of negative reviews from customers are merchants who do not have enough confidence in the quality of their food. I think this kind of merchant is not suitable for business. Is it illegal for businesses to send wreaths?

It is not illegal for businesses to send wreaths to customers with negative reviews, but it can make people feel very disgusted and scare away new customers. Merchants are doing business, and doing business is about being friendly and making money. If you send a wreath to someone just for a bad review, it means cursing your customer to die soon. What kind of business can a business like this do with such magnanimity? In my opinion, businesses that are willing to retaliate against customers are very dangerous because they don't understand that the customer is God. They hope that all customers will be mute and not say anything after eating their food. This idea is really ridiculous. Striving to improve food quality and maintain customers' consumption experience is what normal businesses should do

It is not a shame to make unpalatable food. You only need to listen to the suggestions given by customers and work hard to improve. , maybe the customers behind will find it delicious. Whether a customer's consumption experience is good or not determines whether a merchant will have business. Therefore, merchants should focus on maintaining the customer experience rather than retaliating against customers who leave negative reviews. This incident also reminded me of the Tianjin Goubuli steamed bun shop incident. Goubuli Baozi Shop in Tianjin is a long-established brand. People originally thought that they knew how to respect their customers, but they announced that they would take the customer to court after the customer gave a negative review, on the grounds that the customer maliciously slandered the store. This logic is exactly the same as that of the merchants who send wreaths. In their view, if they think it is not delicious, it is "black" and malicious. They don't know that customers don't have to put in so much effort. If it doesn't taste good, it just won't taste good next time. Won't eat there again.