Humorous language-what can strengthen the relationship between guest and me?

Humorous communication is one of the most acceptable communication methods. When using humorous communication methods, people are often in a relaxed and happy situation, and both sides of the communication often lower or lower their guard, and are more willing to listen and understand with a positive and open mind. Humor is the best strategy to build trust and strengthen relationships. If you can make customers laugh, you can make them buy your products.

It's really abrupt to talk and laugh at customers who meet for the first time immediately after meeting, but if the interview is not smooth, the words are clumsy, and there is no good communication, then proper humor is a very effective cooling agent, which can ease the embarrassing atmosphere at that time, and this is a skill that enables the interview to continue smoothly again, which is very necessary and important in the interview situation.

for example, when communicating with customers, if they say "no" to you, you should thank them. Tell them that their "no" has brought you one step closer to "yes". Tell them how much you appreciate it. Tell them that you only get one "yes" for every five "no" you hear, and now you need three "no". Ask them if there are people around them who are not interested in it, so as to get the other three "no" before "yes". Tell them that you need to hear more "no" because it will make you get "yes" faster. This will make them laugh. This is the power of humor. How much humor did you use in your sales? Is it enough for you to make a deal?

Humor is one of the most important communication skills to master in the sales process. If you can make customers laugh, then you can make them buy. When communicating with humor, people are often in a relaxed and happy situation. People always like to make friends or establish some kind of connection with people who can make them happy. Being able to keep yourself in the customer's memory in a pleasant way is profound and beautiful.

You must cultivate the trait of knowing how to be humorous. When communication with customers is not smooth and the interview is not smooth, timely cutting into humorous speech and behavior will really help to ease the cramped atmosphere at that time and make the communication continue smoothly.

There is a hotel called "Taiyuan" in Kunshan, which is located in a scenic spot. Once, a salesman went to the hotel to sell the wealth management products of brokers to the boss. When he negotiated with the hotel owner in the hotel, the boss said to him, "Let me reconsider this matter because I still need to ask my wife." The hotel is called "Taiyuan", which is homophonic with "too far", so after listening to his procrastination, the salesman told him that "it's too far to come to your store". If it's too close, it doesn't hurt to come a few times more. But it happened that I was living in that distant Shanghai ... "After listening to these words, the boss couldn't help laughing, and as a result, the salesman negotiated the business on that day.

sometimes a little humor can exert a great effect! Smart salespeople had a brainwave and created a sense of humor through the hotel's homonym, but it had an unexpected effect and touched customers. If you can make customers laugh, you can win customers. This is the power of humor.

experts' advice

Whether humor can achieve the desired effect has little to do with whether to find witty humorous materials in communication or whether to prepare enough jokes in advance. What matters is whether you have a sense of humor, because humor is often an indispensable factor in successful marketing.

The following are the guiding principles for using humor to achieve more sales:

1. Don't mock others

If the customer knows the person you mock (you never know who everyone knows), or happens to have a relationship with this person, then you are finished. If the joke is relayed, and it will definitely be misinformed or changed, then you will be unlucky.

2. Make fun of yourself

This can show your approachable side and is also a safe form of humor. Someone didn't get the joke. If there is silence after the joke, it is very terrible. Therefore, before telling a joke on a formal occasion, you must make sure in advance whether the joke is really funny. However, even if it is a funny joke, it is inevitable that some people will not understand it.

3. Listen carefully before telling jokes

Before opening your mouth, judge what type or style the other person belongs to. Sometimes, humor is also a double-edged sword, and whether it is used properly will determine your ultimate success or failure.

4. Try to use personal experience as the material of jokes and avoid telling some relayed jokes.

Tell an interesting story that happened in the office, happened to your children, or when you were a child. Don't start by saying, "Two people are walking in the street ..." If customers have heard your jokes before, it will only have the opposite effect. This is the advantage of joking about your own experience, and you can guarantee that it is the first time for the other party to hear about it.

5. timing, timing, timing.

Grasp the opportunity and skillfully use humor to win customers, but don't tell jokes at an inappropriate time.

6. Create a joke file.

write down interesting things so that you will remember them at the next sales or speech.

7. Use humor to turn problems into opportunities.

you communicate with customers on the phone and hope that customers will buy your products. Customer question: "How much does it cost?" You can say, "Oh, this phone call is free."

Essentials of Effective Communication

Ten elements of humor marketing:

1. Have a positive and optimistic healthy psychology.

2. Look at the world from an interesting perspective.

3. Good memory and reaction ability.

4. to retreat for progress, you have to forgive others and forgive others.

5. Humor and sense of proportion.

6. Respect is the premise of humor.

7. Have a pure heart.

8. Euphemism and implication are fundamental.

9. It is better to make a detour.

1. Wisdom adds points to your humor.