I bought a pair of shoes in Taobao. I think they are fakes. How can I protect my rights?

1: Apply for a refund immediately, in full. The content is inconsistent with the description or the goods are not right. If one is considered false, you can choose that one. Anyway, that means the shoes are not what they are described! And ask the seller to bear the round-trip freight, wait for him to refuse the refund, and then you can directly intervene according to the following requirements.

2. Take a photo of your shoe trademark and Chinese letters and upload it to the refund page, and take a screenshot of the joke told by the seller or any sentence he admitted to selling fake goods. Note that the screenshot is the screenshot of the whole dialog box, even the ID, and the screenshot is even bigger!

3. Wait for Taobao customer service to contact you, and keep an eye on the seller dynamics of Taobao after-sales page at any time.

4. Except that the seller sends fake goods and mocks the buyer, and is unwilling to refund the freight, you can fill in the questions after sale, and don't write any other personal attacks or uncivilized language.

5. When the seller contacts you, please don't express anything messy except asking for the return of the round-trip freight (this follow-up evidence requires screenshots of the chat record, and only 5 screenshots can be uploaded, which is not conducive to screenshots).

6. After Taobao customer service supports you, force him to return the goods to you and bear the round-trip freight. If he doesn't want to, the customer service has the right to deduct his deposit and pay you, but if you don't contact the customer service, no one can help you.

7: To return or exchange goods, please send an express order and upload photos, and also take a screenshot of the page he signed for after receiving the goods.

8. Give him a bad review. If he can't delete it, he will deduct the favorable rate or show it to future generations.

In fact, fake goods are not difficult to defend their rights. It's okay to have the patience to fight with him.