What are the workplace rules of modern social etiquette?

Modern social etiquette workplace rules are social rules that everyone in the workplace should understand. So what are the workplace rules of modern social etiquette? Take a look at the introduction of modern social etiquette workplace rules compiled by Xiaoshi Bian Xiao.

Modern social etiquette workplace rules

I. Introduction and being introduced

Handshake is a physical contact between people, which can leave a deep impression on people. When we feel uncomfortable shaking hands with someone, we often think of that person's negative personality characteristics. Strong handshake and direct eye contact set a stage for positive communication. Ladies, please note: in order to avoid misunderstanding in the introduction, it is best to extend your hand before greeting people. Remember, men and women are equal in the workplace.

Second, electronic etiquette

E-mail, fax and mobile phone not only bring convenience to people, but also bring new problems of workplace etiquette. Although you have the ability to find others at any time, it doesn't mean you should do so. Nowadays, in many companies, emails are full of jokes, spam and personal notes, but there is not much work-related content. Please remember that e-mail is a professional letter, and there is nothing serious in it.

The fax should include your contact information, date and number of pages. Don't send a fax without other people's permission, it will waste other people's paper and occupy other people's lines.

Mobile phones may act as many people? Lifeguard? . Unfortunately, if you use a mobile phone, you may not be in the office, and you may be driving, catching a plane or doing other things. You know, the person who calls your cell phone may not be interested in what you are doing.

Third, apology etiquette.

No matter how perfect your social etiquette is, you will inevitably offend others in the workplace. If this happens, just apologize sincerely and don't be too emotional. Express your apologies and continue your work. Taking one's mistake as a major event will only amplify its destructive effect and make the person who accepts the apology more uncomfortable. When you are alone, it is the best time to reflect morality and the best time to reflect the realm. The corner of the workplace is often the place where a person can best show his true colors. Usually, he is elegant, handsome and gentle in suits and ties. Can not reflect a person's true quality, but in the corner of the workplace, it can better reflect etiquette and morality.

Fourth, formal introduction.

In more formal and solemn occasions, there are generally two kinds of introduction rules: one is to introduce young people to older people; The second is to introduce men to women. In the process of introduction, it is a kind of respect to mention other people's names first. For example, to introduce a David to a Sarah woman, you can introduce her like this: David, may I introduce Sarah to you? Then introduce them to both sides:? This is Sarah and this is David. ? If the woman is your wife, then you should introduce each other first, and then introduce your wife, so as not to lose etiquette. For another example, if you introduce a young lesbian to a respected elder, you should mention the elder first, regardless of gender. Miss Wang, I am honored to introduce David to you. ? When introducing, it is best to mention your name together, or you can attach a short description, such as title, position, education, hobbies, specialties, etc. This introduction is equivalent to giving the two sides a hint of the topic to start talking. It would be better if the introducer could find some similarities between the two sides. For example, A and B's younger brothers are classmates, and how old is the difference between A and B? This will undoubtedly make the first conversation smoother.

Five, elevator etiquette

Although the elevator is small, it is not shallow in knowledge, full of professional etiquette, and shows people's morality and education.

1. Men, juniors or subordinates should stand at the elevator switch to provide services, so that women, elders or superiors can enter the elevator first and then enter by themselves.

2. When accompanying guests or elders to the door of the elevator hall, press the elevator button first; When the elevator arrives and the door opens, you can enter the elevator first, press the open button with one hand and the side door with the other hand to let the guests in first. After entering the elevator, press the floor button that the guest wants to go to; When other people enter during the trip, you can ask which floor you want to go to and help press it. Try to face the guests sideways in the elevator without saying hello; When you arrive at the destination floor, hold down the door opening button with one hand and make a gesture of please go out with the other hand. Here we are, after you! ? After the guests get out of the elevator, they immediately step out of the elevator and enthusiastically guide the direction.

3. In the elevator, try to stand? Concave? Font, move out of space, let the latecomers have a foothold.

Even if the people in the elevator don't know each other, the people standing by the switch should do a good job of service.

6. When you are alone in the elevator, don't look around, scribble and express your feelings casually, and the elevator will become a billboard.

7. At work, there are many people in the elevator. Those who come up first should take the initiative to go in and make room for those who come up behind. What comes up behind depends on the number of people in the elevator. The overload bell rang, and the last one who came up should take the initiative to wait for the next one. If the last person is older, the newcomer should take the initiative to ask himself to get off the elevator.

8. Don't smoke in the elevator, don't litter, don't spit, and talk as little as possible.

Six, colleagues get along etiquette

Sincere cooperation. The staff of all departments of the reception unit should have team spirit, sincere cooperation, provide convenience to each other as much as possible, and do a good job in receiving guests.

Be lenient with others. At work, be tolerant and friendly to colleagues, don't get stuck in it, be clear? It is human nature to make mistakes. The truth.

Fair competition. Don't play tricks in the game. Only a fair and open game can convince people and win the game with real skills.

Say hello. Greet colleagues every day when entering and leaving the office; Don't call each other nicknames or nicknames. Don't call each other brothers or use disgusting words to address others.

Honest and trustworthy. Seriously do the things assigned by colleagues and abide by integrity. If you can't do it yourself, you should make it clear sincerely.

7. Etiquette to get along with your boss

Respect your superiors. Establish the authority of the leader and ensure that the orders are carried out. You can't vent your personal anger and seek revenge by deliberately antagonizing your superiors and deliberately damaging their prestige because of personal grievances.

Support superiors. As long as it is conducive to career development and reception work, we must actively support and cooperate with the work of superiors.

Understand superiors. In the work, we should think of our superiors as much as possible and share our worries for the leaders.

No matter how good your personal relationship with your superiors is, you should also distinguish between public and private in your work.

Don't deliberately treat your superiors? Intimate? , flatterer; Don't go to the other extreme and don't take your superiors seriously. The relationship between superior and subordinate is a kind of working relationship. When you are a subordinate, you should behave yourself.

Eight. Etiquette of reporting and listening to reporting

Observation time. When reporting work, you should observe the time, without advance or delay.

Be polite. Knock before reporting for duty. Pay attention to gfd when reporting, and be elegant and generous.

Refined language. When reporting, the accent is clear, the voice is appropriate, and the language is concise and clear.

After the report, you can't leave until the superior signals. Pack up your belongings, used tea sets and chairs when you leave. When the superior says goodbye, take the initiative to say so? Thank you? Or? Please stay? .

When listening to reports from subordinates, you should also observe the following etiquette:

Punctuality If you have already agreed on the time, you should wait on time, if possible, earlier, and do a good job in making preparations such as recording the main points.

Greet the reporter to sit at the door in time. Don't be condescending and domineering.

Good at listening. When subordinates report, they can make eye contact with them, accompanied by gestures such as nodding their heads to show that they are listening carefully. Ask unclear questions in the report in time, ask the reporter to repeat and explain, or ask questions appropriately, but be careful not to make the other party unwilling to report.

Don't criticize and make decisions at will, think twice before you speak. When listening to the report, don't look at your watch, yawn or do other rude behaviors frequently.

Ask subordinates to tell each other through appropriate body language or euphemistic tone when the report is finished, and don't interrupt rudely.

When subordinates leave, they should stand up and say goodbye. If you don't contact your subordinates to report, you should also send them to your door and say goodbye cordially.

Nine. Etiquette in using the telephone

With the development of modern communication facilities, telephones are becoming more and more popular in people's lives, especially in reception departments. Telephone answering and dialing services should be timely, accurate and standardized.

(1) telephone etiquette

Answer the phone immediately when it rings. In general, the telephone rings no more than three times.

First of all, I'd like to extend my simple greetings. Like what? Good morning? Or? Hello? , the tone is soft and kind. The name of the external telephone company and the department or position name of the internal telephone company. Then listen carefully to the other party's phone and page others if necessary. Ask the other party to wait; If the other party tells or asks something, write it down one by one according to the other party's requirements, repeat or answer the other party, and write down the time, place and name. Finally, thank the other party for calling, and the other party put down the phone and then put it down gently.

(2) Call etiquette

First of all, sort out the contents of the phone, check that the phone number is correct and then dial the number to the other party. After receiving the call, the other party should extend a simple greeting and introduce himself. Then state the name of the person you are looking for or entrust the other party to page the person you are looking for. If you confirm that the other person is the person you are looking for, you should simply leave a message.

Hello. Then, tell them one by one according to the content of the call prepared in advance. After confirming that the other party understands or records clearly, thank you and goodbye. Finally, wait for the other party to let it out.

Please put it down gently after you hang up.

(3) Phonetic etiquette during the call.

First of all, pronunciation should be accurate. If the words are not pronounced correctly and ambiguously, it will be difficult for people to hear clearly and understand clearly. Second, volume control. Too high a volume will crack your ears; The volume is too low, it sounds vague. Third, the speed is moderate. Speak slowly, otherwise there may be pressure. Finally, the statement is brief. The sentences used on the phone must be concise, which can save the other party's time and improve the clarity of the voice.

Pay special attention to avoid the following impolite phenomena when answering the phone:

Rude. The receptionist is impolite when answering the phone, or the phone rings slowly, or asks the guest about the phone content, or shows impatience.

Arrogance is overbearing and has a bad tone when answering the phone.

Faint, irresponsible. During the reception, I was listless and sleepy, irresponsible for the phone calls of the guests, and my promise was not fulfilled.

Impatient. When you answer the phone, you don't wait for the other person to finish, or you talk too much and too fast in one breath, or you hang up without waiting for the other person to finish.

Indecision, procrastination. Answering each other's questions is specious and hesitant.

Rude attitude and blunt language. If you hear several wrong calls in a row, it will hurt people.

X. Etiquette for receiving visitors

Visitors should stand up immediately when they enter the office, come out from behind their desks and shake hands. If you were answering the phone, you should end the call immediately, or ask the guest to wait a moment and apologize. If the guests arrive first, they should apologize and briefly explain the reasons for the delay.

After the guests sit down, they should stand and be escorted to the door or elevator when they leave.

Guests should listen carefully and patiently, and don't do anything like answering the phone or making phone calls in the middle.

Don't make decisions at will, and don't make promises easily. If you don't agree with each other, you should control your anger.

If there are some embarrassing scenes during the meeting, you can directly refuse a request, implicitly imply that you can't do it, or simply explain your difficulties to avoid the problems you don't want to talk about. No matter which way you take, you should pay attention to polite language and manners.

X. the "golden principle" in social interaction

(1) Always be humble to your friends and always smile when talking to others.

(2) Always keep friendly relations with people around you and look for opportunities to do more for others. For example, if your neighbor is ill, you can think of cooking a bowl of delicious soup for him, and others will never forget you.

(3) When others introduce you to friends, you should concentrate on remembering their names. In the future, when we meet, we can call out his name, and people will think that this person is very enthusiastic and thoughtful.

(4) Learn to be tolerant, overcome willfulness, try to understand others, and put yourself in others' shoes. Doing so can make friends feel kind, credible and safe.

XI. Four etiquette maps of the office

Many of my friends came to cities from the countryside and started as workers, because they made unremitting efforts to improve themselves, went to junior college and started to work as office clerks, some as telephone operators, some as secretaries, more as salesmen, and often went in and out of the office. Everyone thinks it's important to understand workplace etiquette.

Following some etiquette norms, understanding, mastering and properly using workplace etiquette will make you make ends meet at work and make your career prosperous.

Desk etiquette

There are ten desks in our office, but the situation is quite different. Only one or two are neat, and the others are terrible. As soon as I saw the messy table, I gave the shopkeeper a discount.

Therefore, it is polite to keep your desk tidy.

I want to talk about eating in the office. Use disposable tableware. It's best to throw it away immediately after eating, and don't put it on the table or coffee table for a long time. If something happens suddenly, remember to politely ask your colleagues to help you. What is easily overlooked is the beverage can. As long as it is open, leaving it on the table for a long time will always destroy the elegance of the office. If you want to drink tea in the future, you'd better hide in a place where no one will notice.

It is best not to eat food with big splash and loud noise, which will affect others. If food falls on the ground, you'd better pick it up and throw it away at once. It is necessary to clean the table and floor after supper.

Try not to bring strong food to the office. Even if you like it, some people will not be used to it. And its smell will diffuse in the office, which is very harmful to the office environment and the company image.

Don't eat in the office for too long. Others may enter the work on time, or impatient guests may visit, and both sides will be embarrassed. In an efficiency-oriented company, employees will naturally form good lunch habits.

Prepare napkins. Don't wipe your greasy mouth with your hands. Wipe it in time. Don't speak rashly when your mouth is full. When someone has food in his mouth, it's best to wait for him to swallow it before talking to him.

It is polite to borrow and pay back.

It's not difficult to borrow it again. My mother told me when I was a child.

If a colleague buys a takeaway for you by the way, please pay the required fee first, or return the money to the other party in time when they come back. If you just don't have enough money, you should pay it back the next day, because no one likes to have the cheek to collect debts from others. Similarly, although the electrical appliances in the company are not personal items, they must be borrowed or returned, otherwise it may hinder others' work. There is also strict compliance with rules and regulations. No matter how relaxed your company environment is, don't profit too much from it. No one may scold you for leaving work early 15 minutes, but leaving with great fanfare will only make people feel that you are not devoted and dedicated to this job. In addition, don't abuse the company phone to chat for a long time or make personal long-distance calls.

Courtesy in the bathroom

I once met my colleague in the bathroom. I was thinking about something. I didn't say hello, and my colleagues didn't say hello to me. She thought I was arrogant, so there seemed to be a gap between us later.

Therefore, when you meet a colleague in the bathroom, don't deliberately avoid it, try to talk to the other person first. Never pretend not to see you with your head down, giving people the feeling that you don't care about people. Don't go to the bathroom with your boss at the same time, especially when the bathroom is small.

Some bathrooms use closed doors. Someone knocks at the door and answers: I'm inside!

Courtesy of visiting customers

I often go out to visit customers, and sometimes I get nervous. Later, I groped for it myself, and after a long time, plus the experience told by others, I didn't feel nervous.

The first rule is punctuality. If there is an emergency or traffic jam, inform the person you want to see immediately. If you can't call, please ask someone to inform you. If the other party is going to be late, you should make full use of the remaining time. For example, sit not far from the appointed place, sort out the documents, or ask the receptionist if she can have a rest in the reception room.

When you arrive, tell the receptionist or assistant your name and appointment time, and hand in your business card so that the assistant can inform each other. If the assistant doesn't take off your coat, you can ask where it is.

Be quiet when waiting, don't talk to kill time, it will disturb others' work. Although you have been waiting for 20 minutes, don't always look at your watch impatiently. Ask his boss when he is free. If you can't wait, you can explain it to your assistant and make an appointment. No matter how dissatisfied you are with the assistant's boss, you should be polite to him.

When you are taken to the manager's office, if you meet for the first time, you should introduce yourself. If you already know each other, greet each other and shake hands.

Generally speaking, the other party is very busy, so you should get the conversation to the point as soon as possible. Express what you have to say clearly and directly. After you finish, let the other person express their opinions and listen carefully. Don't forgive or interrupt the other person's speech. If you have other opinions, you can wait until he finishes.

Basic rules of the workplace

Don't say things you shouldn't say.

In the same competition in the company, everyone may become his own opponent, so don't bring personal problems to work, and don't rush to say what the boss told you? No? Don't ask about the salary and welfare level of colleagues, and don't tell the absolute secret of personal family. Whether intentionally or unintentionally, sharing happiness needs to have its own small circle, otherwise it is likely to make others jealous.

Don't do what you shouldn't do.

We all like to show off ourselves, especially when we are smarter and wiser than others. But never show off your expertise, advantages and cleverness in front of your boss. Everyone likes to see their success and get recognition and praise from others. But don't show off in front of the boss. This is unacceptable not only to the boss, but also to others. In fact, all your achievements are attributed to your boss and colleagues, but everyone plays a different role.

Don't listen to what you shouldn't.

Students living in ivory towers often find it difficult to adapt to society quickly, so they often hear people say: Don't change jobs frequently? Although some people say: do one line of love, 360 lines, and you will win the championship? However, if you have been in this industry for countless hours, but your work is still making no progress, then you should think about how to change. Maybe someone will tell you at this time? Have a five-year plan? But now the internet age is unpredictable, can your plan keep up with the changes of the times? So don't make long-term plans, be effective in the short term and see the effect.

Don't ask the wrong questions.

As a newcomer to the workplace, you may be curious, but you need to be clear about those questions you can ask and those you can't. Otherwise, a small problem may annoy others, such as your income/age/personal experience/health problems/marriage problems and other issues involving personal privacy.

Are you aware of these workplace rules? Of course, you should put yourself in others' shoes. If you think you may be afraid of something, you must find out about it. Who would like it?

Basic rules of the workplace

Rule 1: learn to respect and obey superiors.

The reason why there are superiors and subordinates in the workplace is to ensure the development of team work. The superior has certain resources and power, so it is difficult to consider individuals from the perspective of the team.

Respecting and obeying superiors is an important condition to ensure the team to achieve its goals. Employees don't think from the height of the team, but only look for trouble or even arrogance from their own perspective. It is difficult for such employees to survive, let alone go far.

Rule 2: Communicate with superiors in time.

If your work can't meet the requirements of your superiors, you must communicate with your superiors in time to let him know your progress and direction.

In practical work, some jobs need some time to ensure. Maybe you haven't achieved remarkable results in your work for a while. At this time, don't be too far away from your superiors. Create conditions to communicate with him and let him know your progress, plans and achievements. If you do this, the superior will not blame you, and he will also use the resources he has to help you and let you finish the task ahead of schedule.

The mistake that some novices and even veterans are prone to make is that the more they have no achievements, the less willing they are to communicate with their superiors, thinking that they have no face and stay away from their superiors. This is a big risk, because your superiors will be dissatisfied with your poor performance and will doubt your ability to work; If you don't understand the work situation and progress, you will think that you are not working hard enough. Over time, you may be blacklisted and eliminated.

In fact, in every elimination list, not everyone's performance is the worst, but people who will not take the initiative to communicate with their superiors will account for a large proportion.

Another important reason for dismissed employees is that their recent work performance is not obvious, and the feedback I got is only in progress. As for how and how, there has been no clear answer. ? There is no doubt about employing people? This is a principle, but it requires unquestionable action.

Rule 3: Give reasonable feedback and leave time for superior consideration.

If the decision made by the team according to the procedure is considered unreasonable, it should be fed back through normal channels and ways, leaving time for the superior and implementing the decision at the same time.

A team's decision may be right or unreasonable. But decision-making is authoritative and mandatory, which is also a necessary condition to ensure the normal operation of a team, and it is based on the overall situation and the overall perspective.

Employees must first put themselves in the shoes and obey when the interests of the team are guaranteed. If there are imperfections, we should choose normal procedures and methods to make suggestions and wait for a reply. As long as the decision does not violate the law, employees should obey unconditionally.

If you take a negative attitude towards the decision of the team, only the employees themselves will be hurt.

Rule 4: Never incite colleagues to confront the team.

Don't incite colleagues to confront the team. A normal team will lead the trouble? Kill without forgiveness? .

It is normal to be wronged or even unfair in the workplace. Employees can choose the right way to raise them, or they can choose to ask law enforcement for help. However, solving the problem by inciting trouble will often push you to a more unfavorable position, because this way is absolutely intolerable to the team. As a result, the problem was not solved and he was dismissed.

Rule 5: Create value for the team, not make trouble.

If you can't create some value for a team, at least don't be a troublemaker.

Team members have different personalities, and some employees like to create troubles, spread rumors and confuse people with small tricks to achieve certain goals. A person's character and ability in the long-term cooperation of team members, everyone will have a judgment.

Tips can make a person gain short-term benefits, and once other members know him, it is difficult for him to stand on his feet. To survive in the organization for a long time, great wisdom is necessary.

Rule 6: For temporary work arranged by superiors, you must give timely feedback.

Sometimes the superior will arrange temporary work for you, which may be urgent, and the superior will ask for feedback on the completion deadline at any time, which is also an opportunity for the superior to enhance their trust in you.

I have met such employees. A car accident occurred in the company's delivery, causing a lot of damage to the goods, and the dealer refused to receive the goods. In order to avoid more losses, I told the business representative in charge of the market that I would personally participate in the handling of this incident and keep in touch with me at any time.

But I waited until ten o'clock in the evening and there was no news. The phone is off. Finally, the delivery driver had to take the product back to the factory, and the company paid tens of thousands of yuan more. When I contacted him the next day, he actually said that he forgot to go drinking with his friends. Since then, I have been full of doubts about his work ability and attitude.

Rule 7: Achieve your superiors and thus yourself.

Work brings us together, and colleagues are first of all a cooperative relationship. The resources and influence mastered by superiors play a decisive role in people's development in the workplace.

People who develop rapidly in the workplace are undoubtedly good at cooperating with their superiors. While doing my job well, I will actively help my superiors share the work and solve problems. The superiors will also provide them with more exercise opportunities and teach them the true classics.

They will gradually become familiar with the work content and skills of their superiors, which is an important condition for a person's rapid development. When the superiors are further promoted, he will first recommend promotion opportunities to them.

In the team, these people have high prestige, so their work resistance is small, and they are more likely to be affirmed and valued by colleagues and superiors.

It is absolutely an important principle to achieve your superiors and thus yourself. When you are complaining about the partiality of your superiors, should you seriously reflect on your adherence to this principle? Opportunities really don't fall from the sky, and more often you have to fight for them yourself.

Rule 8: Don't complain and speak ill of your boss in front of your colleagues.

There is both cooperation and competition among colleagues. When you complain or want to speak ill of your superiors, don't be in front of your colleagues, even yours? Iron buddy? . Maybe when you speak fast, your bad words have spread to your superiors, and even been treated and rendered, which will make you very passive.

When I was a manager, I also suffered from complaining in front of my colleagues. When I was a manager, I often received many small reports. When you have a complaint or want to say something bad, you'd better find a place where no one talks to yourself.

Rule 9: Do things well and do people well at the same time.

From the beginning of entering the workplace, we should take shaping our own brand as an important thing to do. Doing things well is basic, and we should also do people well. Making a good product is an important condition for a person's brand building. Your reputation in the workplace will determine the length and width of the workplace.

In modern China, personality is still an important criterion for enterprises to employ people. Your character needs to be seen by everyone through what you are with, and it is also a long-term accumulation process. Not only in the unit, but also in the industry, establish your good image in the industry.

Of course, being a good person doesn't mean being versatile, but that people should learn to take responsibility and not do anything harmful to others and organizations.