Model speech by excellent staff of the Food and Beverage Department (5 selected articles)

The writing of the speech is flexible, which can be different according to the content of the meeting, the feelings and needs after the incident, etc. In today's social life, more and more people will use speeches to refer to the speeches they need! The following is the "Demonstration Speech of Excellent Employees in Food and Beverage Department (5 selected articles)" compiled by me for your reference only. Welcome to read this article.

Article 1: Speech by Excellent Staff of Food and Beverage Department: Fan Wen, Dear Leader:

Good afternoon everyone!

I am very grateful to the department leaders and team leaders for their trust in me. Arranging me to participate in the speech contest to show the elegance of employees organized by the hotel is not only a concern and love for my personal growth, but also a display of my work and life, and it is also a great concern and support for the work of xx Huatian Hotel. I will take this speech as an opportunity to seriously review and check my work and attitude towards life in performing my duties, sincerely listen to the deliberation and criticism of my superiors, constantly improve my work and better perform my duties.

August 23rd, XX is an unforgettable day. This day is what impressed me the most. Because I came to xx Huatian with hope, I became a member of this warm family and was warmly welcomed and sincerely treated by leaders and colleagues. At this moment, I am full of pride and pride.

I am an employee of the catering department and an ordinary chef. My job is not in a burning stove, nor is it to serve customers directly. I am an ordinary dishwasher, and there is no distinction between high and low occupation, and so is my job. I have always maintained a good attitude to stabilize my work, because I am full of self-confidence, for myself, for life and for the future. That's because I always have a firm belief in my heart.

I keep telling myself: "there is only one reason for failure, and that is to give up halfway!" " ! There is only one standard of success, and that is unremitting efforts! "

Everyone has a belief in his heart to encourage you to succeed. Because only with faith can we pull up the towering trees in the sky, raise indifferent lives, expose many souls, and have the patience to look forward to the dawn when the long night strikes.

I use my faith to constantly influence people around me, so that they can also be infected by this honor of shouldering historical responsibility.

Part II: Speech by excellent staff of the Food and Beverage Department: Fan Wen, leaders and colleagues;

Good afternoon everyone!

I was very excited when I stepped onto this platform for competitive employment. We should thank the hotel leaders for their good intentions in cultivating talents. It seems that the last competition for employment happened yesterday. The competitive speech gave me another opportunity to exercise and let me grow up quickly. My personal courage, eloquence and temperament have been obviously improved. I feel much more confident than before. I hope every employee can cherish the opportunity and bravely stand on the platform to participate in the competition speech, regardless of success or failure.

I'm xx. After the last speech, I think everyone has a general understanding of me. If I introduce myself again, it will waste your precious time. If you don't know me and understand me, we can communicate more privately. All right, get to the point. Today, I am competing for the position of manager of catering department.

I believe that the development of hotel catering needs the edification of catering culture. As the manager of the catering department, I must shape this culture, change the staff's thinking from "I want to do" to "I want to do", serve the guests with good attitude and enthusiasm, let the guests eat delicious dishes and taste the catering culture. I believe that the advanced management concept will make it easier for the hotel catering department to make achievements, and the focus of my work will be "work attitude"

First, correct working attitude and establish a new industry style.

In the past, some operators thought that food quality was the first and service quality was the second, but practice proved that service was the first and food was the second. What kind of atmosphere do you think it would be if a table of rich and delicious dishes was served by a restaurant staff with low enthusiasm, and she kept a straight face and didn't say a word, pretending that you liked to eat, and the wine in the cup was not added in time and the residue in the bone dish was not replaced when it was full? Even high-quality guests don't want to come again. Only when the kitchen and floor cooperate well and make up for each other's shortcomings in the work can we give full play to the advantages of the overall catering. Therefore, we are required not to bring personal emotions in our lives into our work. As soon as you enter the workplace, you should serve your customers wholeheartedly, that is, you should have a good working attitude.

Enthusiasm, initiative and smile are our working attitudes towards customers. The charm of a smile is the cheapest investment in the world, but it can get rich returns. Smile is a symbol of self-confidence, a full display of etiquette, a manifestation of harmony and a sign of mental health. We can tell a joke at the pre-class meeting every day to adjust everyone's mentality and smile in front of the mirror for a minute every day. Smile is the basic quality of our service personnel, and we need to bring it to our customers and colleagues.

Good work attitude and service awareness require continuous training for employees and exchange of experience among employees. The education of employees' service consciousness must be carried out in time, anytime and anywhere, and advanced departments should be selected, advanced learning and mutual assistance should be advocated to improve team consciousness, so that the employees of the catering department can better serve customers. Only first-class employees can provide first-class service. The guests who dine in the hotel restaurant are concerned about what kind of quality service the staff can provide, no matter who the manager of the catering department is. Our philosophy should be that employees serve customers and managers serve employees, so it is employees, not managers, who really impress customers. The manager's job is mainly to manage and coordinate employees, so that employees can better express themselves to customers. I believe I can lead this team well.

Second, service should be personalized, and service is not a slogan.

Our hotel industry can't stay at the slogan stage of service. "Customer is God" is a slogan, "Customer is always right" is also a slogan, "Customer is God". It's good that we can treat our customers as brothers. We should pay attention to our customers, truly take them to heart, serve them wholeheartedly, constantly bring forth the new and attract them back, so as to attract them.

Our domestic catering service lacks subjective initiative, pays attention to every service detail, advocates mutual assistance and progress among employees, enables new and old employees to have the same level of customer service, actively guides guests to consume, and introduces some special dishes to inform guests of the best way to eat, such as some dishes need to be eaten while they are hot, and drinks with ice cubes are more delicious. And take a step back when introducing the dishes to avoid spitting stars on the dishes. When guests check out, if a dish doesn't have chopsticks, we need to ask the guests if it tastes wrong and let them give their opinions. Welcome to try it next time. Some business guests are embarrassed to put forward packing because of their face. Our employees should take the initiative to encourage guests to pack and put an end to waste.

The development and growth of an enterprise can not be separated from corporate culture. We can't lose customers because the hardware can't meet their requirements. It would be unforgivable to lose customers because the software service is not in place.

Third, the dishes should have a taste and eat food culture.

Cultural marketing does not necessarily require a lot of investment, and the ingenious design of some nuances will also show the ingenuity of hotel people. The popular "menu literature" abroad is an excellent example, and the management concept and characteristics of the hotel can be better publicized through the menu. Show the uniqueness of the hotel in a small place. First of all, we should design a beautiful and distinctive menu, personalize our menu, print colorful seafood or some signature dishes, and give guests the impression that the menu is so beautiful and the dishes must be delicious.

Dishes with various shells are very seashore-like. If we link these dishes with marine culture, give them a pleasant name, make up a touching story, and then integrate them into the legend of the name "Tianhu", hang marine life paintings in the restaurant, and introduce its name, characteristics and ornamental value in detail, which fully embodies the cultural characteristics of our seaside hotel. It is also the independent intellectual property right of our hotel to show the hotel catering culture.

Theory and practice are like a person walking on two legs. I have been constantly learning advanced hotel catering management knowledge and advanced service concept at home and abroad. If there is theory without practice, I hope you can give me another leg-practice, so that I can run with both legs and contribute to the development of the hotel. Please believe in my ability. This is the end of my speech. Thank you.

Part III: Speech by Excellent Staff of the Food and Beverage Department Model essay, leaders and colleagues:

Good afternoon everyone!

In the market economy environment, the survival of enterprises follows the most basic business principles, not by excuses, but by results! Only by exchanging results and speaking with results can enterprises survive and develop! Similarly, for us personally, speaking with achievements can gain the recognition of leaders. If all employees of an enterprise can adhere to the result-oriented and define their own goals, then the enterprise will be in an invincible position and the same employees will realize their own life value.

Let's give a simple example. As a procedure, our restaurant department will clean the guest's dirty table every day after dinner, but when the department head or quality inspector comes to check, we will still find oil stains on the table, and we always say, "I have cleaned it!" " Yes, we did, but what happened? As a result, both strength and time were used, but the effect was the same as that of not wiping, and there were still oil stains. Let's think about the significance of this. Leaders are more concerned about you doing this well than you doing this well. What they want is a result that is "cleaned up" according to the standard requirements. Therefore, only those who provide more achievements for enterprises are the talents that enterprises need. No matter which company you go to and provide results, you can exchange returns and adapt to the highly competitive society.

The same is true for our enterprise. As our hotel service industry, customers are always God, and guests will not listen to your excuses. What they want is always your result! And what we have to do is to provide customers with satisfactory results. On one occasion, xx company didn't send incense towels, and we didn't take any measures, which led to the guests not offering incense towels when they started eating. When the guests asked why there were no scented towels, we explained to them that we were sorry that the customers had them.

Because xx company stopped gas, xx didn't deliver it. Although the guest said nothing, there was a trace of displeasure on his face. There were no incense towels at the party, and our service level suddenly dropped. Guests won't listen to those reasons. In his eyes, our service is not in place, not perfect, and can't meet his grade requirements, instead of complaining to us. Maybe it's just a small detail, but we may lose this customer, and even tell other guests about it, so we lose the whole customer.

I don't think living by results is a simple empty talk. It is not only the survival rule of our life, but also the fundamental way for an enterprise to be invincible. Only the work is down-to-earth, constantly providing results for the company, providing results for guests, speaking with results and exchanging results.

Let's change our previous shortcomings, improve ourselves and enterprises under the consciousness of living by results, so as to achieve a double harvest for individuals and enterprises!

Article 3: Speech by Excellent Staff of Food and Beverage Department: Fan Wen, Leaders and Colleagues:

Good afternoon everyone!

This is xx from the catering department of this hotel. As a member of this big family, I am honored to speak here on behalf of outstanding employees. First of all, on behalf of all outstanding employees who have won this honor, I would like to express my heartfelt thanks to leaders at all levels who care about and support us!

Sincere greetings to the new and old customers who support us!

Pay high tribute to the colleagues who fought side by side!

I checked into the hotel on XX, XX. During this time, under the leadership of the leadership, I have earnestly completed various tasks!

And I got the approval of the leader in October of 20xx, so I was promoted to the position of the head of the food delivery team. At this time, I know that today's achievements are my starting point for tomorrow, and I will not be complacent. I know I still have many shortcomings. I will make efforts to improve myself and repay the leaders and hotels with better results.

At this time, I said to myself, in the days to come, I will work with my team members under the leadership of the leaders to achieve all the work goals better and more resolutely.

Make the fighting capacity of members of this group constantly improve, thus making a qualitative leap!

Red plums bloom in spring, and the earth is warm in spring. Let's welcome the new year. We will, as always, unite and cooperate, forge ahead with one heart and one mind, and write new music in our respective posts. Let's fly our dreams and give full play to the power of youth. We have reason to believe that the tomorrow of Tongxiang Yinhuan Hotel will be even more exciting!

Finally, please allow me to express my heartfelt thanks to you again and wish you prosperity, peace, health and happiness in the New Year.

Thank you!

Article 4: Speech by Excellent Staff of Food and Beverage Department: Fan Wen Dear leaders and colleagues,

Hello, everyone, I am very proud to be rated as an outstanding employee of xx Hotel. I can't get this result without the care, love and help of my leaders and colleagues, plus my efforts. I came to the big family of xx Hotel and watched it grow for several years. She thrives. It is because of her that I have honed the will to have today. Today's honor is the affirmation of my leading colleagues.

As a cashier in a restaurant, I know my responsibility is great. Every day, I not only receive every guest who comes to order food, but also do every checkout work accurately. The bar is a window of the restaurant. My words and deeds are directly related to the image of the whole department, and it is also an example for other employees. Cashier's work is really complicated, big and small, and both are indispensable. It can be said that it is the central link of the whole department when receiving the work task. First of all, I have to get in touch with the chef at the first time, and then tell the chef. Then I have to communicate and coordinate with the lobby foreman, arrange the shift reasonably, and do a good job in every reception. The reason why we should keep a clear head, full of emotions and optimistic attitude every day, and don't mix other thoughts into our hearts. I remember once, the guests in the restaurant left one after another, leaving only one private room in full swing, about 65438+. Walking on the "eight" road, I suddenly squatted in front of the bar and said loudly: the waiter pays the bill. I quickly greeted him and said, "Please wait a moment, sir", and then ordered others to pour a cup of tea to sober up the guests. Suddenly, the guest suddenly got angry and said, is there a discount? Call your manager. At this time, I patiently explained to him and told him what a discount was. Unexpectedly, the guest took out a stack of money from his bag and threw it at me and said, "Take it." I was very sad and wronged at that time. I thought the guest must be drunk, so I shouldn't care about it, and I can't care about it. I had to bend down, pick up the money one by one and say to the guests with a smile, "Thank you!" " Then give the change and invoice to the guest. Who knows the guest left a dollar when he left, and left without saying anything. What does a dollar mean? I think it is very weighty, because the guest's satisfactory departure is his affirmation of my work, and a dollar is my encouragement, which makes me more confident and confident. This is the purpose of service. Walking on the way home, everything that happened before echoed in my mind, and I was secretly pleased. Suddenly I feel that this job is very meaningful and important to me. I have no worries and don't want to give up.

Looking back, scenes of the past come to mind. Every day, I am alone in the sky, in the wind and in the rain. I once remembered that the hotel had a very important reception task in those days, so I couldn't get off work normally, and the children at home were left unattended, so I had to leave them alone at home. When I left, I just said "baby" and obeyed. You play at home alone, and mom and dad will go home after work. Looking at the child's immature expression, I was very entangled in my heart. I smiled at the child with tears and left. I was very ambivalent and unhappy all the way, and felt that the child was too pitiful. I dare not think about what will happen to my children at home alone. I want to go to the hotel unconsciously, watching my colleagues' intense and orderly work, and feel that I should adjust my mentality. Since you have chosen the hotel profession, you should do well, give up your family and take care of everyone. It's time to live up to the trust of the leaders and not to think too much about the work at hand, so I started a new day's work. As time went by, I forgot my worries and worked late. After work, I hurried home, thinking about my children alone. Anxiety has returned, and I finally got home. When I saw that the door was unlocked, my heart was in my throat again. When I went out, the door was clearly closed and I didn't have time to think about it. I jumped into the house and saw that there was nothing unusual in my home. My daughter has fallen asleep on the sofa. At this time, I can't control myself anymore. My tears fell, thinking that my daughter didn't know she was waiting for her mother at the door. Fortunately, my daughter didn't go out alone, and she didn't meet any bad people, so she didn't dare to think about it. How I blame myself for not taking good care of my child as a mother and abandoning her for work. At this time, the child woke up. When she saw that I seemed to forget my previous unhappiness, she threw herself into my arms and smiled happily. Looking at her innocent smile, I was a little relieved and held my daughter tightly in my arms. ...

Being rated as an excellent employee this time is the hotel's affirmation of my personal work ability and achievements, and it is also an encouragement for me to work better in the future. I also firmly believe that my future work will be better. The development of the hotel makes me grow, the concern of the leaders makes me feel happy, and our joint efforts make the hotel more brilliant.

Now I feel extremely honored. Although the honor is for me personally, I feel that I am just a representative of many hotels that have not won this honorary title with me. Any guest's praise and praise are closely related to the efforts and sweat of members in different fields of the hotel. Therefore, I sincerely want to say, "Excellence belongs to me, it belongs to all the staff of the hotel." I didn't make a great contribution to the hotel, and I didn't make any gratifying achievements worth showing off. I just try my best to do my job well in my post, try my best to complete every reception, sum up experience and learn from it. I try to do my work better every time, get along well with my colleagues and cooperate happily. Nevertheless, my contribution has been recognized by the hotel, and this selection activity of the hotel has once again conveyed and explained to every employee: as long as you pay, as long as you do your job well, you will be rewarded. Therefore, I think working in a hotel is excellent, whether it's doing a good job in a down-to-earth manner, satisfying guests with a serious and responsible sense of service, or becoming the backbone of the hotel with excellent and solid comprehensive quality.

Chapter 5: Speech by Excellent Staff of Food and Beverage Department: Fan Wen Dear leaders and colleagues,

Good afternoon everyone!

This is xx from the catering department of this hotel. As a member of this big family, I am honored to speak here on behalf of outstanding employees. First of all, on behalf of all outstanding employees who have won this honor, I would like to express my heartfelt thanks to leaders at all levels who care about and support us!

Sincere greetings to the new and old customers who support us!

Pay high tribute to the colleagues who fought side by side!

I checked into the hotel on XX, XX. During this time, under the leadership of the leadership, I have earnestly completed various tasks!

And I got the approval of the leader in October of 20xx, so I was promoted to the position of the head of the food delivery team. At this time, I know that today's achievements are my starting point for tomorrow, and I will not be complacent. I know I still have many shortcomings. I will make efforts to improve myself and repay the leaders and hotels with better results.

At this time, I said to myself, in the days to come, I will work with my team members under the leadership of the leaders to achieve all the work goals better and more resolutely.

Make the fighting capacity of members of this group constantly improve, thus making a qualitative leap!

Red plums bloom in spring, and the earth is warm in spring. Let's welcome the new year. We will continue to work with one heart and one mind, unite and cooperate, forge ahead, and write new music in our respective posts. Let your dreams fly in your heart and radiate the power of youth. We have reason to believe that the tomorrow of xx Hotel will be more exciting!

Finally, please allow me to express my heartfelt thanks to you again and wish you prosperity, peace, health and happiness in the New Year.

Thank you!

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