Matters needing attention in dining reception etiquette

Matters needing attention in dining reception etiquette

Common sense of dining reception etiquette must be learned, because you have to accompany leaders or customers to eat at work. Without some necessary manners, it is not good to make mistakes. The following is what I collected for you. Don't miss it if you want to learn.

Catering reservation etiquette

Reservation is a very important link in the etiquette of business western food, and it is also the basis of business banquet. Only by arranging time steadily and making full preparations can we be invincible in our career. Below we will explain in detail how to invite guests to a business banquet as inviters.

Reservation restaurant

When booking a restaurant, you should first choose the right restaurant. The environment of the restaurant should be suitable for business talks, so the noise in the restaurant should not be too loud, otherwise it will not only affect your conversation with the guests, but also affect people's mood. After choosing a restaurant, you can reserve seats in the restaurant by phone. It is best to book two dates at the same time, which are Tuesday and Thursday of the same week.

The advantage of booking two dates at the same time is that you can reserve more flexible space. Maybe your guests haven't set a time yet, or you need to meet two guests. In order not to delay your business activities, it is the best choice to book two dates at the same time.

Make a guest list

If you have a series of guests who need to be invited recently, you can list their names in order from the most important to the least important, and then mark the reasons for your invitation, so that you can communicate accurately when you call.

Telephone reservation

When making an appointment by telephone, you can start with the least important guest. The purpose of this is to let you practice and accumulate experience in the process of making an appointment and avoid making mistakes when making an appointment with the most important guests by phone. Of course, it is quite normal for guests to refuse your invitation. You can tell the guest that you will call again later to make an appointment. Never ask the other person why he didn't accept your invitation.

It is best to make an appointment by phone a few days in advance, preferably near noon in the morning, because most people are thinking about what to eat for lunch at that time, and it is easier to accept your invitation subconsciously. When making an appointment, be sure to specify the address of the restaurant, the contact number of the restaurant and your personal contact number, so as to avoid the guests being unfamiliar with the restaurant and unable to find a place, so try to choose a restaurant near the guest's office.

Written appointment

If you invite a very important guest, you need to send the official invitation letter to the guest's office by express service after making an appointment by telephone to show respect for the other party and facilitate the guest to find the meeting place. Even if there is no invitation, send a formal email invitation by email.

Ordering etiquette

When the guest accepts your invitation, on the day of appointment, you need to arrive at the restaurant to wait and greet your guests 10- 15 minutes before the appointment time. Naturally, the formal dress goes without saying. After the guests arrive, they are seated under the guidance of the restaurant service staff. This is an important link in the management of western food? To sum up, there are several principles for ordering food.

First, never order food for guests.

In the etiquette of business western food, you should pay special attention not to order instead of guests. If you see a guest hesitating or asking for help, you can ask the waiter in the restaurant to give advice and recommend suitable dishes. Never claim to order food for the guest without authorization.

Second, the order of food

When the waiter accepts the order, he must let the guests order first. You need to wait until the guests have finished ordering. This has two advantages: one is to show respect for the guests, and the other is to know the guests' preferences and meal order. Especially the second point is very important. For example, if the guest didn't order an appetizer, you ordered an appetizer, so that when you are enjoying the appetizer, your guest can only look at you eagerly, which is a great disrespect to the guest.

Third, the choice of dishes

It is mentioned above that you need to wait until the guests order, mainly to understand the guests' preferences and the order of eating. In fact, this is also to create a dining environment that caters to customers. If your guests are vegetarians, you'd better give in to each other and choose vegetarian dishes when dining with them. This can convey that you and your guests are of the same sex in some ways, which will increase your affinity.

Therefore, when guests order, they should listen attentively to see what they have ordered, and then the number of dishes ordered must be equivalent to the number of guests, and the style of dishes should be similar to that of guests. For example, if a guest orders an appetizer, you should also order an appetizer, otherwise the guest will be embarrassed to let you watch him eat in front of you; For another example, the guest ordered a roast steak. In order to save a few dollars, you'd better not eat cold dishes of green salad.

Fourth, alcohol is not necessary.

Do you want to drink in business western food? In fact, there is no special rule. But in general, like business lunch, most people don't order wine because they have to continue working in the afternoon. If they drink alcohol, it will more or less affect their work efficiency and have a negative impact on their personal image. If it is a business banquet, you can drink some wine according to the situation. After all, working hours are over. Of course, you can also symbolically ask the guests if they need some wine, and many times the guests will naturally refuse you.

At any time, in business western food, you must drink slower than the guests, drink less than the guests, and don't get drunk, otherwise it will be more than just making a joke, and your image in the eyes of the guests may be completely ruined.

Verb (abbreviation of verb) matters needing attention

Choice of dishes: Be sure to ask first: Is there anything you don't have? Not eating? Is there anything you don't eat? ) This question is actually very critical. The physique of foreigners is quite different from that of China people. They are allergic to many things. There are Indians. Don't be surprised if you hear him say that he is a vegetarian. This is their religious requirement. For them, if he doesn't bring his own food to China, he should be given a special vegetarian diet. Pay special attention to the ordering person when ordering. And it's best not to give them anything too spicy. Because they really can't stand the spicy food in China, eating some Chili peppers will cause diarrhea the next day. Even if he can eat spicy food in his own country.

Tableware for eating: big hotels in big cities generally have knives and forks, but if you are a small place, please ask foreign customers to prepare a set of knives and forks for them in advance when eating. They will be a little embarrassed because they are allowed to use chopsticks. Especially when using chopsticks for the first time, it is very troublesome for business travelers if they get dirty.

Serving: Before serving, remind the waiter to fish out the chicken before serving. Fish should also try not to order fish heads and other dishes. Don't order anything to eat live fish and shrimp. It's very scary for them to see their heads on the plate. Dogs, cats and snakes generally don't order. Don't tell them we eat these. Otherwise their puppies will feel uncomfortable when they see us eating dog meat.

dining etiquette

Have a purposeful meal

Since business western food has a purpose, what about during the meal? Eat? It is relegated to a secondary position, and the most important thing is what information you can learn from the guests through dining, or what information you convey to the guests.

For example, to negotiate business cooperation with each other, catering may become the first hurdle. Guests want to know your manners by having dinner together. Most westerners think that the details of dining can reflect many qualities of a person, such as carefulness, adaptability and so on. In the same way, you may also want to know what kind of person the other person is, whether it is trustworthy and so on through the time of eating together. Business western food is also a platform for mutual communication. As a host, you should take the initiative to guide the conversation with the guests, instead of burying your head on the dining table and just enjoying the delicious food on the plate.

Pay attention to the basic table manners in business western food. You represent not only an individual, but also the image of a company, so your every move is also the representative of the corporate image. Pay special attention to the most basic table manners, and the following points need special attention:

(1) Never put electronic devices such as mobile phones and tablets on the dining table;

(2) You need to talk when eating, but don't talk until the food in your mouth has been swallowed. It is best to follow the speed and rhythm of each other's eating;

(3) When leaving the seat for a short time, never put the napkin directly on the dining table, but fold it and put it on the seat;

(4) If the restaurant service is slow, you can complain, but don't get angry.

As mentioned above, business western food is a platform for communication, and its more purpose is to enhance mutual understanding, so business western food should not be regarded as offices and conference rooms. The content of the discussion is mostly limited to oral communication. When eating, be careful not to take out the contract and plan from the briefcase for the other party to see. This will seriously affect the guests' dining, which is often considered as a bad living habit, and it is very likely that the documents will fall on the food on the table accidentally.

Correctly understand the function of business western food, take it as the beginning and lubricant of business negotiation, and don't rush for success. The final decision should be left in the office and conference room.

The first rule of dining reception etiquette: you must be seated and humble in the order of seating.

Article 2: Before eating, take the initiative to help customers prepare dishes.

Article 3: when eating, you should take the initiative to hand over napkins to customers.

Article 4: After the first glass of wine, take the initiative to toast in turn, and the important guests toast many times.

Article 5: Sometimes it's ok to help guests with food, but never use your own chopsticks.

Article 6: If you have a spoon or chopsticks, you can't use your own chopsticks.

Article 7: your chopsticks must not enter the soup, and so must the hot pot.

Article 8: It is impolite to make a sound in your mouth when eating and drinking soup (except noodles).

Article 9: If there is a phone call while eating, get up and say sorry, and then walk aside and say!

Article 10: Sneeze, wipe your nose, etc. Please step back, you don't care about others.

Article 11: If you want to drive or you can't drink for physical reasons, please explain it to the customer before the meeting.

Article 12: No matter how much you can drink, respecting everyone is a sign of your high quality (you can't drink, you can also respect them with tea).

Article 13: When buying drinks for customers, you can only say? Another one? ,? Is that enough? In that case, you are not qualified to say.

Article 14: You'd better drink well and don't get drunk. Unless there is a special reason, getting customers drunk is a new trouble.

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