What is the service purpose of railway passenger service?

Railway passenger service tenet: take service as the tenet and regard passengers as relatives.

The sentence "take service as the purpose and treat passengers as relatives" is interpreted as: the railway passenger transport work should take service as the purpose, not make money, and serve passengers well; Treat passengers like relatives, think about what passengers think, worry about what passengers are anxious about, solve the problems encountered by passengers, provide comfortable travel environment for passengers, and let passengers arrive at their destinations safely and on time. It is expected that the whole service process will satisfy passengers.

As a huge transportation service system, the railway has more than 2 million employees. Learning, understanding and putting this slogan into action will not be that simple. It requires organizations at all levels to constantly publicize, implement, execute, check, measure, improve and improve.

Railway is a transportation enterprise, including passenger transport and freight transport, and it is a typical service industry. From the perspective of passenger transport, the division of labor of railway departments is divided into window units that directly contact passengers and major departments such as machinery, vehicles, industry, electricity, vehicles and information that indirectly serve passengers.