Which department manages residential properties?

The State Council construction administrative department is responsible for the supervision and management of the national property management activities. The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative areas. The main duties of the Property Management Department of the Housing Authority are to supervise the management, charging and registration of property companies, and to draft the city's property management plans and policies and organize their implementation; Administrative supervision and guidance on the property management of residential quarters; Examining or approving the qualifications of property management enterprises; Guide the owners' committee to select property companies and accept complaints from the owners' committee. It should be noted that in some areas, the Housing Authority and the Construction Bureau have merged into the Housing and Construction Bureau with the same nature. You can find the real estate administrative department of the government at or above the county level to solve the complaint problem, that is, you can find the property management department of the local real estate administration to complain. Do your homework before you complain, don't say it orally, and try to complain in the form of submitting materials. Conditional, the complainant can sort out as much evidence as possible that the property company has not fulfilled its responsibilities. The owner shall not interrupt the owner at will when stating the reasons for the complaint, so as not to affect the owner's mood. Listen carefully, remember accurately, and try not to let the host repeat, so as not to escalate the anger of the host. Give the owner a timely reply, indicating your concern and attention to this matter. Pay attention to the whole process of the incident and ask carefully. Don't speak too fast, and make a detailed complaint record.

How to deal with property complaints in the follow-up summary stage: pay attention to follow up the complaint handling process according to the processing time limit. While waiting for the result, the owner must pay a return visit in time. After the treatment results come out, the owner shall be informed in time. Concerned about asking the owner's satisfaction with the treatment results.

Legal basis: Article 56 of the Property Management Regulations violates the provisions of these regulations, and the residential property construction unit selects the property service enterprise without approval, bidding or agreement. The real estate administrative department of the local people's government at or above the county level shall order it to make corrections within a time limit, give it a warning, and may impose a fine of 65,438+10,000 yuan.