Asking for help in polite language

(A) accounting professional etiquette service terms

1. What business do you handle?

Please come and show me your certificate and company account number.

Please check the contents of the draft.

Please make the seal clear.

Please keep your seal (vouchers, receipts, statements, account books, checks, password sheets, etc.). ).

6. Please sign for a refund.

7. Please check with the bank in time.

8. Please keep your business license and application for opening an account properly.

9. Please go to the People's Bank for account approval.

10. Your remittance hasn't arrived yet. Please leave your address and telephone number.

1 1. Please go to the bank in time to receive the notice of collection or entrusted acceptance.

12. Please submit the collection or power of attorney in quintuplicate and its attachments to the bank for refund and entrustment in time.

13, please show me the relevant proof and materials of refusal. Thank you for your cooperation.

14. The reasons for refusal given by your company are inappropriate and cannot be accepted by the bank. Please understand.

15. Sorry, there is something wrong with the machine wiring now. A moment, please. There is something wrong with the voucher you filled in. Please fill it in again.

16, please give us more valuable comments.

(B) accounting professional etiquette service taboo:

1. When the customer asks about the settlement, it is forbidden to say: I don't know! It's none of my business, so why ask!

Didn't I tell you that there is no end?

3. When the customer inquires the account balance with the voucher, it is forbidden to say:

No, the machine is busy.

It is really annoying to check every day.

When customers go to the wrong counter to handle business, it is forbidden to say: didn't you see the brand? Over there.

5. When the customer fills in the wrong voucher, it is forbidden to say:

What's the matter? This is not right.

How to write? Fill it out again.

Can't fill it out, won't you ask?

6. When the business is busy, it is forbidden to say:

What's the hurry? Just wait.

Can't you see I'm busy?

7, the machine (line) has a fault, it is forbidden to say:

Come back tomorrow.

8. When customers buy vouchers, it is forbidden to say:

No, I can't buy it.

9. It is forbidden to say:

It's none of my business. Go to the counter.

I can't help it Find it yourself, and so on.

10, near the end of work, it is forbidden to say:

Who told you to come so late? Check out, don't do it, do it tomorrow.

1 1. When customers criticize, it is forbidden to say:

You are the only one who has a lot to do. That's what I do.

What can you do to me?

If you have any complaints, go to the leader. I am not afraid of you.

Third, cashier's major

(a) cashier professional etiquette service terms:

1, please wait a moment, I'll check it for you right away.

Please go to counter 200. ..

Please fill in the voucher item by item as required.

Please pay attention to the number of boxes and tickets.

There is something wrong with your payment. Would you please check it again?

6. There are counterfeit money in your cash, which should be confiscated according to the regulations of the People's Bank of China. Thank you for your cooperation!

7. What denominations are there for exchange tokens? Please fill in the exchange form, and I'll handle it for you right away.

8. The residual coins you changed did not reach the full standard, so you can only change them. Just a moment, please. I'll send the subpoena to the accounting department right away.

9. What is the withdrawal amount? Please count the money and keep it safe.

10, please submit your cash plan.

1 1, contact immediately and try to meet your needs.

12. Sorry, there is something wrong with the machine now. A moment, please.

(2) the cashier professional etiquette service taboo:

1. When the customer asks about the payment, don't say: I don't know, I don't know. When customers come to pay, it is forbidden to say:

How come you don't even know the rules?

3. When the customer fills in the wrong payment form, it is forbidden to say:

What's the matter with you? It's wrong. Fill it again.

4. When the customer handles the payment business, it is forbidden to say:

Your money is too messy. Pay it when you are ready.

When the customer goes to the wrong counter, it is forbidden to say:

Didn't you see the sign? Go over there.

6. When customers exchange residual coins, it is forbidden to say:

Can't change it.

7. When handling payment business, it is forbidden to say:

Hey, didn't you hear the shouts?

Not enough money, no money.

8, machine failure or power failure, it is forbidden to say:

What's your hurry? Come back tomorrow.

9, near work, it is forbidden to say:

No, come back tomorrow.

10, when counterfeit money is found, it is forbidden to say:

I can tell at a glance. I can still lie to you.

1 1. When customers criticize, it is forbidden to say:

You are the only one who has a lot to do. That's what I do. What can you do to me?

You can complain to the leader if you have any questions, not afraid of you.

Fourth, savings major.

(1) Terms of professional etiquette service for savings:

1, the library package hasn't arrived yet, please wait a moment.

Please go to the counter.

Please fill in the receipt with carbon ink pen.

There is something wrong with your receipt. Please fill in a new one.

5. There is something wrong with your cash. Would you please check it again?

Please remember your password slowly and don't worry.

7. Please show me your ID card and residence booklet. Thank you for your cooperation.

Comrade XXX, please keep your cash or passbook.

Please wait a moment, and I'll recalculate the interest for you right away.

10. Sorry, there is something wrong with the machine now. A moment, please.

(B) savings professional etiquette service taboo:

1. When depositors ask about interest rates, they should never say:

It is on the wall. Won't you read it?

I told you, but I still don't understand.

Is it over?

2. When handling savings business, it is forbidden to say:

Save or not, save (take) quickly.

The money is too messy, please tidy it up before you deposit it.

Hey, you didn't hear me.

No change, change it yourself.

3. When the customer just handles the deposit and withdrawal business and requests deposit and withdrawal, it is forbidden to say:

How to withdraw money just after deposit (withdrawal).

Save (retrieve) when you think of it in the future.

Look for trouble.

4. When the customer withdraws money in advance, it is forbidden to say:

Who is to blame for your mistakes?

5. When depositors question the interest, it is forbidden to say:

The interest is calculated by the computer, or it may be wrong.

Can the bank still lie to you?

If you don't believe me, find someone to do the math.

6. When the business is busy, it is forbidden to say:

What's the hurry? Can't see I'm busy.

7, near work, it is forbidden to say:

I quit. I won't do it.

Why didn't you come earlier?

8, machine (line) failure, it is forbidden to say:

what can I do? I didn't break it.

I don't know when it will be repaired.

Go somewhere else to withdraw money.

Come back tomorrow.

9, found counterfeit money, it is forbidden to say:

I can tell at a glance. I can still lie to you.

10, when customers criticize, it is forbidden to say:

You are the only one who has a lot to do. That's what I do.

What can you do to me?

You can complain to the leader if you have any questions, not afraid of you.

Verb (abbreviation for verb) credit major

(a) credit professional etiquette service terms:

1. What kind of loan do you apply for?

2. Will the guarantor agree to guarantee for you?

3. Does the guarantee unit agree to guarantee for you?

4. The loan will be answered after investigation and demonstration.

Please wait a moment and call you back after asking the president (section chief).

Please understand that this loan cannot be handled according to the regulations of the higher authorities.

7. What is your company's recent operating efficiency?

8. Please provide relevant reports or data.

9. Please ensure that the funds are earmarked.

10. Please repay the loan and interest on schedule.

1 1, thank you for your cooperation.

(2) Prohibited items of credit professional etiquette service:

1. When the customer asks about the credit business, it is forbidden to say:

I don't know (unclear)

2. When the customer contacts the loan, it is forbidden to say:

It's not up to me. Go to the superior.

Your company is so inefficient that you want to borrow money!

3. When the customer goes through the loan formalities, it is forbidden to say:

I have done it several times, but I still don't understand.

4. When the customer asks about the loan interest, it is forbidden to say:

I don't know. Not really.

5, to the enterprise investigation to understand the situation, it is forbidden to say:

Send a car to pick it up.

Why didn't the director (manager) come forward?

Tell your leader to wait for me.

6, near work, it is forbidden to say:

Come back after work tomorrow.

7. When customers criticize, it is forbidden to say:

Just like you did to me.

You can complain to the leader if you have any questions, not afraid of you.