Talking skills of cashier at the front desk of catering

1. Greeting the customer: After the customer enters the door, the cashier should greet the customer with a smile, "Hello, welcome to xx, what can I do for you?" Have a pleasant tone and maintain eye contact, and be friendly and enthusiastic.

2. Suggested sales: Listen carefully when customers order food, repeat the ordering content to customers when necessary, and make appropriate suggested sales when customers raise their eyes irregularly. (Note: Suggested sales are purposefully implemented, not mandatory. Suggested sales can increase turnover, save service time, reduce waste, enrich customers' meals, and promote products that customers miss. )。

3. Singing, singing and paying: When customers order food, carefully check the content of the customer's order and pay attention to the loud voice. Clearly, "you ordered xx, right?" Tell the total amount, "Your consumption is xx yuan." Asking about diet. Take-out or in-house food?

4. Pay the bill: "You spent xx yuan on the first day". After checking the amount, enter the amount, put the bill the customer gave you face down in the drawer of the cash register, please check the change yourself and say, "This is xx yuan for you, please keep it!" Explain the amount of change, and then put the money in the customer's hand.

5. change: do you have change for xx yuan? When a customer gives you change, you can say, "How much do you want to pay?" Please wait a moment, thank you! "

6. Prepare meals: prepare meals according to customers' orders.

7. seeing the guests off: check the receipt again and hand the plate to the customer horizontally after it is correct. Thank you for coming. Welcome to the next customer.