Code of etiquette for company employees

A Complete Book of Etiquette Norms for Company Employees

As employees of the company, we also need to pay attention to some etiquette. Here are the etiquette Norms for Company employees that I have carefully collected for you. Please refer to them and hope to help you!

I. General principles

A good professional style can reflect the basic qualities of employees and help enterprises establish a good corporate image. In order to standardize the internal management of the company, establish a good image of the company as a whole, and reflect the healthy spirit and excellent professional quality of employees, this system is specially formulated.

this system clearly defines and explains the appearance, manners, hospitality and behavior standards of employees during their work.

second, the applicable object

this system is applicable to all staff in all departments and positions of the company.

III. Specific provisions

1. Professional image

1) During work, all employees should maintain a serious, earnest, cooperative and enterprising work attitude and an optimistic, friendly, confident and positive mental outlook;

2) Employees' clothes should meet the professional requirements; In special time or occasion, when the company has dressing the regulations, it must abide by them; Lightweight clothes suitable for the workplace can be worn on weekends, but shorts and miniskirts are not included;

3) The appearance is dignified and tidy. Men are not allowed to have long hair, beards and strange hairstyles; Ladies should not wear heavy make-up, but light make-up, and their hair style should be fresh and neat. It is not suitable for exaggerated modeling and colored hair dyeing.

4) Production workers and logistics personnel must wear work clothes every day, pay attention to the neatness of clothes, and do not wear jewelry during working hours.

2. Office etiquette

1) When going to work, say hello and goodbye to colleagues with a smile; Nod and smile when you meet at ordinary times;

2) Observe the time, have breakfast in the canteen quickly after arriving at the company, and get ready to start work before the required time;

3) During working hours, colleagues should be commensurate with their positions or names, and avoid using them? Brother? 、? Sister? Or other generational titles;

4) work actively and efficiently; Considering the overall situation, unite and cooperate, work hard for the same work goal, and don't take companies and departments as boundaries to shirk work tasks;

5) During the conversation, you should avoid spamming, talking privately about the company's position, salary and personnel, or commenting on colleagues and superiors;

6) Don't leave your job during office hours. If you need to leave temporarily, you should greet your colleagues and explain where you are going; If you need to go out in an emergency, you must go through the formalities of asking for leave.

7) during working hours, try not to have personal friends visit;

8) Use the company's articles and office equipment correctly, put them in an orderly manner, carefully maintain them, and do not use them for personal use, and return them to their original places in time after use;

9) Don't gather to chat, have fun or eat snacks when working on the job; Don't transmit or publish the contents prohibited or inappropriate in the company on the Internet, and don't do anything unrelated to work;

1) Don't talk loudly in the office area, and avoid disputes or quarrels in the office;

11) Before entering other people's offices, please knock on the door and get permission before entering. When leaving, gently close the door;

12) When passing through passages and corridors, you should tread lightly. When you meet colleagues or guests, you should be polite. You should not rush. You should not talk loudly while walking, and you should not sing or whistle.

13) Visits and business talks should be held in the meeting room or other areas designated by the company, and drinks and company information should be prepared for the guests

;

14) When you meet a stranger in the corridor or office area, you should take the initiative to ask. And guide the guests to the department they want to visit, and don't ignore them; If the department is temporarily empty, it is best to lead the visiting guests to the conference room to wait;

15) Try not to leave the guests alone in the office. If necessary, arrange the guests to wait in a suitable place, turn off the computer, put away important documents and entrust other colleagues to pay attention to the guests' behavior. Guests are not allowed to browse the information at will;

16) Pay attention to maintaining a clean office environment, and do not spit, litter, eat in the office area or smoke in the non-smoking area;

17) When leaving the desk or conference room, the seats should be put back, and the surroundings of the desk and conference table should be kept clean;

18) When using the telephone, pay attention to concise language and moderate volume, so as not to affect the surrounding staff; What should I say when the phone is connected? Hello? Always be polite to others;

19) Pay attention to the telephone safety in the office; Answer the office phone of colleagues, make necessary records and convey them in time;

2) Don't use the company phone to make personal calls; Adjust your ringtone in time, turn it down appropriately in the office area, and please cancel the ringtone during training/meeting;

21) Pay attention to courtesy when going upstairs and downstairs or taking the elevator; When meeting guests, you should let them go first;

22) When dining in the canteen, don't talk loudly, wait in line and take the initiative to swipe your card to avoid waste; After eating, take the initiative to clean the plate, put the chair back, and put the tableware in the designated position;

23) When a large meeting is held, listen to the time and order of the canteen and cook at the designated window;

24) It is forbidden to drink alcohol during working hours, and it is forbidden to work after drinking;

25) The company's accommodation staff should abide by the dormitory management regulations, obey the arrangement of the dormitory administrator, keep clean, ensure order, save water and electricity, and love home;

26) Please keep personal work materials, personal belongings, cash, etc. properly to avoid loss or damage, and form the good habit of locking the cabinet and doors at any time;

27) Without permission, don't go through colleagues' work folders, notebooks, computers, drawers or other articles, let alone take them away;

28) The information is confidential, confidential documents should be kept in the filing cabinet, the computer must be provided with a password, and some files involving departmental secrets should not be kept on the desktop;

29) Before coming off work, check all electrical facilities, drinking fountains, lights and power sockets, and make sure that the power is cut off before leaving;

3) Those who work overtime in the company at night should pay attention to personal safety and lock the door when working alone in the office area;

31) People in departments with high turnover rate should have necessary awareness of prevention, and the key to the office area should be in the charge of the personnel in this department;

32) Pay attention to avoiding kinship in the workplace, and don't have impolite intimate behavior between couples.

3. Etiquette of logistics personnel

The logistics department is a powerful guarantee for the rear of the enterprise and a window for the outside world. The words and deeds of logistics personnel are closely related to the shaping of corporate image.

this system is applicable to canteen staff, cleaning staff, security guards and drivers in the logistics department.

a. Canteen and cleaning staff

1) When meeting leaders at work, they should say hello or nod and smile in time; Walk steadily, don't run and jump, don't make noise, play and play;

2) When cleaning indoors, you are not allowed to browse the items on the desk and in the cabinet at will, and you are not allowed to use office items, such as telephones and computers.

3) Attention should be paid to pedestrians before and after cleaning in public areas, and the speed should be slowed down appropriately. If there are more than three people traveling with you, you must stop your work and wait for pedestrians to pass by before cleaning;

4) Handle with care, put with care, speak with care and walk with care, keep the operating tools clean and put them in a standard way;

5) When entering other people's offices or dormitories, you should knock at the door first and get permission before entering;

6) Clean the dining table and floor in time and create a good and warm dining environment;

7) When guests eat in the canteen, they should be treated politely and use impolite language strictly;

8) if you don't argue or quarrel with the guests, you have to talk to someone else, and if necessary, ask the management to help solve it. When there are mistakes in work, you must apologize to the guests and correct them in time.

B. Security guard

1) Wear uniforms when on duty, dress neatly and neatly, use civilized language, and pay attention to correct hats and clean uppers;

2) The gatehouse shall be kept clean and tidy, and all kinds of articles shall be placed in order;

3) Emergency and self-defense appliances should be worn frequently or fully stocked;

4) salute the vehicles entering and leaving before asking, be polite when meeting guests, take the initiative to help contact and give instructions;

5) people or vehicles should stand and salute when entering or leaving;

6) Foreign personnel or vehicles must go through the registration formalities in the guard room, and the security guard on duty should make records and contact the interviewee by telephone to confirm that there is no problem before they are released; Report and deal with suspicious persons in time;

7) If it is notified that there will be an important visitor soon, call the corresponding reception department immediately when the guest arrives at the doorman, and make a good registration

;

8) Ensure that fire exits and parking lots are unblocked and all kinds of vehicles are parked in an orderly manner;

9) Send and receive newspapers and letters in time, make registration and send them to relevant responsible personnel in time;

1) actively cooperate with related work assigned by other departments;

11) When on duty, you should strictly observe your post, and you should not leave your post without leave or drink alcohol, chat, read books and newspapers, sleep, etc., and you should not have bad behaviors that affect the corporate image;

12) Patrol due diligence, open and lock the door on time, and turn off the power supply;

13) Hand over the shift on time, and fill in the duty record in detail when handing over the shift. The person in charge of security must check the record in detail every day and report to the administrative manager in time when problems are found;

14) When the personnel on duty have meals, someone must change shifts, and they are not allowed to eat empty posts;

15) Once the abnormal situation is found, you should rush to the scene quickly and report to the superior supervisor at the same time. Those who fail to handle the abnormal situation properly or report it in time will be given necessary punishment according to the circumstances.

C. drivers

1) comply with the driver's guidelines and safety regulations;

2) drunk driving and fatigue driving are strictly prohibited;

3) Take good care of and properly keep and use the company's vehicles;

4) Check the condition of the vehicle before leaving the vehicle to prevent the vehicle from having problems and strictly protect the personal safety of individuals and passengers;

5) actively cooperate with the work of various departments and actively and efficiently complete the work assigned by various departments and colleagues;

6) Without the approval of the leader in charge or above, you can't give the vehicle you are driving to others to drive;

7) When going out for business, it is forbidden to use the bus to handle private affairs;

8) On rest days, you are not allowed to go out by bus for non-business matters without the approval of the leader above the supervisor.

4. Etiquette of production workshop personnel

The production department is one of the important departments of the enterprise, which undertakes important production tasks. The behavior norms of the production department personnel are related to the stability of product quality, the completion of production tasks, and the corporate image.

this system is applicable to all posts in the production department.

1) Before taking up the post, you need to read the corresponding job responsibilities carefully, strictly abide by all the responsibilities and fulfill your own responsibilities;

2) Carry out operations in strict accordance with various operating specifications, and earnestly abide by the company's production rules and regulations;

3) Don't be late, leave early, be absent from work for no reason, and ask for leave if something happens;

4) If you need to leave your job, you need to report to your immediate leadership in advance and go through the corresponding procedures before you can leave your job;

5) Keep the workshop clean, and all items are placed neatly and orderly;

6) be polite to visiting customers to visit guests, be polite and enthusiastic, and establish a corporate image;

7) It is forbidden to play around during work, and attention must be paid to production safety to avoid accidents;

8) Smoking, drinking and other behaviors that affect normal production operations are strictly prohibited during the on-the-job period;

9) night workers should be on high alert and pay attention to personal safety.

IV. Supplementary Provisions

1. These Provisions have been negotiated with the workers' representatives on an equal footing, discussed and passed by the workers' congress.

2. These Provisions shall be implemented as of the date of promulgation. ;