Express delivery companies are not allowed to deliver express delivery to express boxes without authorization

Express delivery companies are not allowed to deliver express delivery into express boxes without authorization

Express delivery companies are not allowed to deliver express delivery into express boxes without authorization. On January 7, the State Post Bureau issued the "Express Delivery Market Management Measures ( Notice for public comment on the revised draft). Express delivery companies are not allowed to deliver express delivery to express boxes without authorization. Express delivery companies are not allowed to deliver express delivery to express boxes without authorization 1

Delivering express delivery to the doorstep was once an express service that many people talked about, but now most express delivery companies throw the express delivery into the post station or express locker. Customers are not even informed. In response to these problems, the State Post Bureau is formulating new regulations requiring express delivery companies not to deliver express parcels to express terminal service facilities such as smart express boxes without authorization.

According to reports, the State Post Bureau has studied and drafted the "Express Delivery Market Management Measures (Revised Draft)" in accordance with the legislative work arrangements of departmental regulations, and is now publicly soliciting opinions.

The opinion pointed out that enterprises and their employees who operate express delivery business are not allowed to provide express delivery services at a price lower than cost without legitimate reasons, and are not allowed to fabricate express delivery service information or cooperate with others' illegal activities to provide express delivery services.

Enterprises engaged in express delivery business are not allowed to confirm receipt of express shipments on their behalf without the user’s consent, and are not allowed to deliver express shipments to smart express boxes, express service stations and other express terminal service facilities without authorization.

In June 2021, the China Consumers Association released the "618" Consumer Rights Protection Public Opinion Analysis Report, pointing out that delivery is the last mile of Internet consumption such as online shopping and takeout.

To a certain extent, couriers and takeout delivery persons are the "windows" and "outposts" for "meeting and dialogue" between goods and services and consumers, and their service attitude directly affects the customer's consumption experience. Although issues such as non-door-to-door delivery and unauthorized storage in express lockers have been explicitly prohibited many times, many consumers still complain about them.

Some e-commerce platforms must constantly change their awareness and methods of monitoring and tracking the quality control of products and services throughout the chain and in all aspects of the promotion period, from "sending out" to "taking over". Express delivery companies are not allowed to deliver express delivery to express boxes without authorization 2

On January 7, the State Post Bureau's "Express Delivery Market Management Measures (Revised Draft)" publicly solicited opinions from units and individuals. The draft for comments mentions that companies operating express delivery services are not allowed to confirm receipt of express shipments on their behalf without the consent of users, and are not allowed to deliver express shipments to express terminal service facilities such as smart express boxes and express service stations without authorization.

On the occasion of "Double Eleven", the largest intelligent automated express sorting equipment in Gansu Province was fully launched at SF Express Lanzhou Heping Distribution Center. Photo by Cui Lin

In terms of express delivery services, the draft for comments also mentions that companies operating express delivery services should inform the recipients of the right to inspect and accept the express in person, and the recipient should check the appearance of the express delivery. If the express package is obviously damaged, the recipient can check the appearance of the contents in person or refuse to accept the express package.

The draft for comments also puts forward requirements for privacy protection in express delivery. It is mentioned that enterprises in the express delivery business should establish management systems and operating procedures for the production, use, storage and destruction of express waybills (including electronic waybills) in accordance with laws, administrative regulations and the provisions of the postal administration department of the State Council, and adopt encryption and de-identification methods. and other security technical measures to protect the security of express waybill information, and the identity information of natural persons must not be fully displayed. No unit or individual may illegally use or resell express waybills.

What are the penalties for violation? Article 66 of the draft for comments points out that if an enterprise operating express delivery business has any of the following circumstances, the postal management department shall order it to make corrections, issue a notice of criticism, and may impose a fine of not less than 3,000 yuan but not more than 10,000 yuan; if the circumstances are serious, , a fine of not less than RMB 10,000 but not more than RMB 30,000 shall be imposed.

Those who are directly responsible shall be given a warning by the postal management department and may be fined not more than 1,000 yuan; if the circumstances are serious, a fine of not less than 1,000 yuan but not more than 3,000 yuan may be imposed:

(1) During sorting Throwing, trampling on, or otherwise causing damage to express items during operation;

(2) Confirming receipt of express items on behalf of the user without the consent of the user, or using smart express boxes, express service stations, etc. Delivering express mail;

(3) Failure to deliver express mail at the delivery address agreed with the user;

(4) Other violations of laws, administrative regulations or regulations of the postal administration department of the State Council, Behavior that damages the legitimate rights and interests of users. Express delivery companies are not allowed to deliver express delivery to express boxes without authorization 3

On January 7, the State Post Bureau issued a notice for public comment on the "Express Market Management Measures (Revised Draft)" (Draft for Comments). Nandu noted that the draft for comments mentioned that companies operating express delivery services are not allowed to confirm receipt of express shipments on their behalf without the consent of users, and are not allowed to deliver express shipments to express terminal service facilities such as smart express boxes and express service stations without authorization. Nandu previously reported that express delivery companies delivering express delivery to express lockers or express delivery stations without the consent of consumers is one of the hot spots for consumer complaints about express delivery. Many places across the country have legislated to solve the problem of express delivery not coming to the door.

The notice pointed out that in order to promote the healthy development of the express delivery industry, ensure the quality and safety of express delivery services, safeguard the legitimate rights and interests of users and express delivery practitioners, and strengthen the supervision and management of the express delivery market, the State Post Bureau has studied and drafted the "Express Delivery Market Management Measures ( "Revised Draft") for public comment.

It is reported that the current "Express Delivery Market Management Measures" were promulgated and implemented in July 2008, and were revised in 2012 and are still in use today. The revised "Express Delivery Market Management Measures (Revised Draft)" consists of ten chapters and 80 articles. Its contents mainly include: clarifying the legislative purpose and legislative basis, clarifying the scope and subject of application; in accordance with the spirit of the higher-level law, the promotion of Responsibilities and obligations related to the development of the express delivery industry have been specified in detail; the requirements for express delivery market access management have been further clarified, and the compliance obligations of market entities have been strengthened; from improving the quality of express delivery services, strengthening express delivery safety management, protecting the legitimate rights and interests of couriers, and maintaining fairness In terms of competition order and other aspects, institutional arrangements will be made for express delivery business operations.

Nandu reporters noticed that in terms of express delivery services, Article 32 of the consultation draft states that the recipient or the recipient designated by the recipient cannot accept the express delivery in person. , enterprises operating express delivery business should separately agree with users on the express delivery service method and the method of confirming receipt of express delivery. Enterprises engaged in express delivery business are not allowed to confirm receipt of express shipments on their behalf without the user's consent, and are not allowed to deliver express shipments to express terminal service facilities such as smart express boxes and express service stations without authorization.

Nandu has previously reported that express delivery companies deliver express delivery to express lockers or express delivery stations without the consent of consumers, which is one of the hot spots for express delivery consumer complaints. In November 2021, the Economic Working Committee of the Standing Committee of the Guangzhou Municipal People's Congress issued an announcement soliciting opinions on the "Guangzhou Express Regulations (Draft)", which reiterated that "Express delivery companies using smart express boxes to deliver express items should obtain the recipient's consent. agree".

In fact, my country’s relevant regulations have clearly defined issues related to door-to-door express delivery. At present, in addition to Guangzhou, many places across the country are also passing legislation to solve the problem of door-to-door express delivery. There are also regulations that clearly mention that local postal management departments will impose fines on companies that violate the above regulations.

In 2020, the "overtime charges for Fengchao express lockers" triggered a discussion about "unauthorized entry of express delivery into the lockers". Since then, postal management departments in many places have issued documents stating that express delivery companies that use smart express boxes for delivery must fulfill their obligation to notify before delivery, and obtain the consent of the recipient before placing them in smart express boxes.