What are Chuangwen’s requirements for the government affairs hall?

Chuangwen’s requirements for the government affairs hall are as follows:

1. Display no less than 1 public service announcement and 1 integrity construction public service announcement in a prominent position. Public service advertisements have unified planning and design, and the content and color tone are integrated with the surrounding urban landscape.

2. There are public service advertisements and sketches in prominent locations.

3. There are obvious no-smoking signs; there is no smoking in the non-smoking area.

4. There is a volunteer service station located in a prominent position on the first floor, which can provide normal services.

Achieve the "six things": there are volunteers (familiar with the service content), there is a place (there is a desk or counter, and there are obvious signs on the table or in front), and there is a system (there is a volunteer service system) wall), there are services (there are services on the wall that can provide specific service items), there are work ledgers (with activity records), and there are services for the visually impaired and hearing disabled).

5. Civilized and high-quality service:

① Employees use civilized language, treat others politely, and standardize services.

② There are outstanding problems such as difficulty in entering, ugly face, difficulty in getting things done, etc. There is no laziness or procrastination.

6. Barrier-free facilities:

① There are wheelchair passages, handrails or curb ramps and other barrier-free facilities. The barrier-free signs are obvious, and the facilities are well managed and used.

②The parking lot is equipped with barrier-free parking spaces and the barrier-free signs are obvious.

③Provide information accessibility services for visually disabled and hearing disabled people.

④ There is a barrier-free toilet that can be used normally.

⑤ There is a mother and baby room.

⑥The barrier-free toilets and maternal and child rooms are well managed and used.

7. There are fire-fighting facilities that meet the standards and no fire-fighting passages are occupied.

8. The environment is clean and tidy, and there are no uncivilized phenomena such as littering, spitting, making noise, etc.

9. Have an efficient complaint handling mechanism.