Main contents of total quality management

Total quality management)? It is a management method. An organization takes quality as the center, based on full participation, and aims to achieve long-term success by satisfying customers and benefiting all members of the organization and society.

Total quality management is a pre-control and comprehensive control system. Its main feature lies in the word "all", which contains three meanings.

(1) The object of management is comprehensive and horizontal.

(2) The management scope is comprehensive and vertical.

(3) The personnel involved in management are comprehensive.

Total quality management includes four elements: structure, technology, personnel and change agent. Only when these four aspects are met can there be a total quality management revolution.

Total quality management has three core characteristics: quality management with full participation, whole process quality management and total quality management.

Quality management with full participation requires all employees, whether senior managers, ordinary office workers or front-line workers, to participate in quality improvement activities. Participating in "the core mechanism of improving work quality management" is one of the main principles of total quality management.

Extended data

The basic methods of total quality management can be summarized as four sentences and eighteen words, namely, one process, four stages, eight steps and mathematical statistics methods.

A process, that is, enterprise management is a process. Enterprises should complete different tasks at different times. Every production and operation activity of an enterprise has a process of production, formation, implementation and verification.

Four stages, according to the theory that management is a process, Dr. Deming of the United States applied it to quality management, and summed up the four-stage cycle mode of "planning-execution-inspection-action", which is called PDCA cycle for short, also known as "Deming cycle".

Eight steps, in order to solve and improve quality problems, the four stages in PDCA cycle can be divided into eight steps.

1) planning stage: analyze the current situation and find out the existing quality problems; Analyze the causes or influencing factors of quality problems; Find out the main factors affecting quality; In view of the main factors affecting quality, put forward plans and formulate measures.

2) Implementation stage: implementation plan and measures.

3) Inspection stage: check the implementation of the plan.

4) Processing stage: summing up experience, consolidating achievements and standardizing work achievements; Put forward unresolved problems and enter the next cycle.

Baidu Encyclopedia-Total Quality Management