Gold sentence of credit card collection (gold sentence of how to correctly collect by risk control)

In the past two days, many friends have left messages for Bai backstage, saying that they want to hear some experiences and skills of the master in telephone collection. The master pondered for a long time and said, I have only been doing telephone collection for a year or two, not to mention how experienced I am. This is your good time. You can find all the information you want on the Internet. When I was doing it, my predecessors taught me by hand, but they didn't teach you, so you had to beg others. . .

Bai automatically blocked the word 1000 from the master's mind. . .

"What are you talking about? I'm busy. I'm leaving. "

"However, to sum up, you can also sum up."

"Well, master, you are so naughty. I just complain. Please don't take it amiss. "

"But I don't think I can sum up much. After all, I have forgotten a lot for so many years. "

. . . .

Master gave BaiXiaoSheng an oblique, slowly way:

In fact, collection is similar to sales, and people pay for it. Let me talk about some electric reminder skills I found on the Internet these two days.

1. Confirmed amount

Choose the right time

Choose the right day

Step 4 find the right person

Step 5 talk about dialogue

Attention equipment

Who summed this up? What bullshit technique? This is what you WeChat people made up casually to cope with errands and threw it online.

"。 . . That person is definitely not called white. "

The master pretended not to hear "I tell you, where is the skill? In fact, it is all in my heart. "

Bai is going to be angry. "Master, please talk to someone."

"Hum, you young people are really impatient, so I'll make a long story short. I wonder if the employees of the collection company have been trained. I received a lot of training when I was in the bank. In fact, my basic skills are relatively solid during training. I know exactly what to say and what not to say. Business is actually a matter of collecting frequency and some details. "

The host grabbed a handful of raisins and said while eating.

"For example, it is just overdue 1-5 days, and the collection frequency is relatively low. It is almost to understand the overdue situation of customers. Many of them misremembered the time and forgot to return it. If it is overdue for 6- 17 days, it is necessary to increase the frequency of collection and contact the customer at least three times through two telephones at different times every day. If it is overdue for 18-45 days, we will intensify the collection again and contact customers through all contacts at different times every day. If it is overdue for more than 45 days, it is generally to strengthen the collection again. It is possible to send text messages and make phone calls every day and collect them at home at the same time. These are some conventional time strategies. "

"In fact, the collectors always accept the debtor's garbage mood, and it is very important to adjust their mentality. A colleague of mine was mentally ill before, and kept saying that if he didn't pay back the money, he would chop you to death and kill your family. We all thought it was intimidation, but in fact it was some hallucinations caused by his poor stress resistance. Therefore, it is really important to adjust your mentality and vent appropriately. "

White felt a little surprised. The master saw that I obviously didn't believe it, and continued

"Hey, don't believe it, this industry is really like this." The master saw that Bai didn't believe it, and continued: "We are not as glamorous as you do on the Internet. We are used to the ugliness of human nature. People are everywhere who will do anything for money. If they are not optimistic and active, it is normal not to vent their pressure in time. "

Bai suddenly had a feeling of awe for these collectors.

"And not only must have excellent psychological quality, but also have interpersonal skills; Have a keen intuition and understanding of customers' personality, emotions and needs. Able to flexibly use a variety of interpersonal skills and methods for different situations and different communication objects; Be able to show understanding, care and flexibility when interacting with customers. Therefore, if you really need any skills, it may really be the improvement of personal quality, rather than superficial skills such as making phone calls and paying attention to equipment. All external skills are easy to learn, such as how to talk to people. As an electric reminder, it's just a template. Just put it on. For example, the picture below "

"This kind of template is very good. According to your own situation, just break down what the other party said. This is the most basic skill. The rest, can you hear the implied meaning and voice of the other party on the phone? This is the real skill to learn, but there are also some movies and books that can be urged by electricity or collected at home. In the next issue, I will recommend it to you again. "

After listening to the teacher, I had mixed feelings. This sounds like a telephone collection skill, but it is more like a lesson for the soul. Here, Bai hopes that all friends will pay more attention to their health, vent their negative emotions appropriately, and maintain a good physical and mental state is the most important thing.

WeChat official account, the most popular non-performing asset industry, WeChat official account, imitating the most plagiarized non-performing asset industry, 10 WeChat official account with articles flying all over the sky, we should pay attention to an "asset" with fine products, materials and dry goods.

Pay attention to the official account of "Assets" WeChat, reply to "I want" and give away more than 300 books on finance, non-performing assets and online loans, and try to find methods and materials for missing debtors.

Reprint statement can be reproduced at will, without any changes (including title, typesetting, WeChat QR code at the end and possible advertisements and typos), otherwise it will be torn to the end.