Baishi express compensation standard

what's the compensation standard for lost parts of Best Express? Attached with detailed legal basis

219-5-21 19:14 Best Express official website

According to the online customer service reply of Best Express, the compensation for loss is mainly divided into two situations: insured express and uninsured express; according to relevant laws, regulations and industry standards, after you need to provide valid value certificates in the process of claim settlement, after further verification, A professional will negotiate with the sender to claim the insured price of the express mail: first, verify the loss amount of the goods, and at the same time, compare the declared value with the actual value of the goods, but the maximum compensation amount will not exceed the insured price

Claim time: payment within 7 working days, except as agreed

If you have any questions, you can directly call the customer service hotline for consultation and feedback on 9532.

According to Chapter V of the Postal Law of the People's Republic of China, the provisions on loss compensation are as follows:

Article 45 The provisions of this chapter shall apply to the loss compensation of mail and remittance within the scope of postal universal service.

the provisions of relevant civil laws shall apply to the compensation for the loss of mail beyond the scope of postal universal service.

the loss of mail refers to the loss, damage or lack of internal parts of mail.

article 46 postal enterprises shall not be liable for the loss of ordinary mail. However, postal enterprises are excluded from ordinary mail losses due to intentional or gross negligence.

Article 47 Postal enterprises shall compensate for the loss of vouched mail according to the following provisions:

(1) If the insured vouched mail is lost or completely damaged, compensation shall be made according to the insured amount; If it is partially damaged or the internal parts are short, the actual loss of the mail shall be compensated according to the ratio of the insured amount to the total value of the mail.

(2) If the uninsured vouched mail is lost, damaged or the internal parts are short, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the charge; If the registered letter is lost or damaged, it shall be compensated according to three times the charge.

postal enterprises should state the provisions of the preceding paragraph in the notices in their business premises and the vouchers provided to users in a way that can attract users' attention.

if postal enterprises intentionally or grossly neglect to cause losses to vouched mail, or fail to fulfill the obligations specified in the preceding paragraph, they have no right to invoke the provisions in the first paragraph of this article to limit their liability for compensation.

Article 48 Postal enterprises shall not be liable for the loss of vouched mail due to one of the following reasons:

(1) Force majeure, except for the loss of insured vouched mail due to force majeure;

(2) the natural nature or reasonable wear and tear of the posted articles;

(3) the fault of the sender and the recipient.

article 49 after a user submits a certified mail, he/she can inquire about the postal enterprise with the receipt within one year from the date when he/she can send the domestic mail by himself, and inquire about the postal enterprise with the receipt within 18 days from the date when he/she can send the international mail by himself.

when inquiring about international mails or mails in remote areas specified by the State Council postal administration, postal enterprises shall inform users of the inquiry results within 6 days from the date of inquiry; If other mails are inquired, postal enterprises shall inform users of the inquiry results within 3 days from the date of inquiry. If the mail is not found after the expiration of the reply period, the postal enterprise shall make compensation in accordance with the provisions of Article 47 of this Law.

if the user fails to make an inquiry to the postal enterprise within the inquiry period specified in the first paragraph of this article, the postal enterprise will no longer be liable for compensation.

Article 5 The remitter of postal remittance may, within one year from the date of remittance, make inquiries with postal enterprises with the receipt. Postal enterprises shall inform the remitter of the inquiry results within 2 days from the date of inquiry by users. If the remittance is not found at the expiration of the inquiry, the postal enterprise shall refund the remittance and remittance fees to the remitter.