Beijing Dongcheng District State Taxation Bureau Taxation Service Hall

1. Service knowledge of State Taxation Administration of The People's Republic of China and tax bureau.

Service knowledge of state taxation bureau 1. How to do a good job in the service of tax service hall?

1. First of all, we should have a correct attitude. Without a correct attitude, everything is empty talk, an empty talk. The work of tax service should take a correct attitude as the central program, take efficient practical actions for the people as the radius, and draw a circle praised by the people. Tax service is for taxpayers, for the people, for our great motherland, not for personal interests, not to satisfy personal desires. We rely on the masses for the sake of the masses, establish the mass line ideologically, and have the right to serve, value and benefit the people. We must never be divorced from the masses, which will breed the wind of * * *, bureaucracy, hedonism and extravagance.

2. Secondly, to be proficient in business, if there is no solid professional knowledge to carry out the work, the tax service will become a passive water, a tree without roots, and the tax service department will also become an empty shell in name only. At present, we should focus on learning the knowledge about "one-window" management in tax business process, and thoroughly understand the basic principles, specific operation processes and related matters needing attention of "one-window" management, which is of great significance for deepening the reform of tax collection and management, accelerating the construction of tax information and optimizing tax service.

3. Finally, improve the work details and pursue the quality of service. In the work of tax service, a word, a gesture, an action and a smile may change the course of things. Therefore, we should start from small things, from the side, from the details, and work together to improve the efficiency of tax service.

2. Suggestions and experiences on how to do a good job in the tax service office?

The tax service hall is a tax place that directly handles tax collection and management matters and provides tax payment services for taxpayers. The quality of tax service determines the social recognition of the tax department and is the image and window of the tax department.

It is necessary to build the tax service hall into a tax place with centralized tax matters, standardized tax collection and management, adequate administrative services and convenient and efficient procedures, and rely on the tax service hall to standardize tax behavior, close tax relations, reduce tax costs, promote tax administration according to law, improve the efficiency of tax collection and management, and promote tax growth. I. Problems existing in the current construction of the tax service hall (1) The quality of the staff of the tax service hall needs to be further improved.

The characteristics of tax service hall, such as strong process, high dependence on data and information, and fast working pace, make team quality particularly prominent in tax service hall. At present, the skills of the staff of the tax service hall are uneven, the daily work of the window department is busy, and the specific business guidance and training are ineffective, which leads to low tax efficiency.

(2) The procedures for handling tax-related matters are complicated, requiring taxpayers to provide too much information and inefficient tax service. At present, the target assessment management mode overemphasizes the internal supervision and restriction, power decomposition and procedural norms of tax law enforcement departments, at the expense of the efficiency of tax service, which leads to too complicated approval procedures for tax-related matters such as invoice purchase, tax registration cancellation and invoice issuance, and taxpayers need to travel to and from multiple departments or tax payment windows, which is extremely inconvenient to handle tax-related matters.

For example, invoice management: invoice receiving and purchasing procedures are numerous and inefficient. For every taxpayer who comes to buy an invoice, it is necessary not only to check whether the tax has been paid and whether the invoice has been correctly issued, but also to issue a production cost bill, collect the production cost, print the invoice purchase book, and receive the invoice within the "double scope". Every taxpayer has to go to the tax service hall to get the invoice every month. In addition, taxpayers who have not reached the threshold receive invoices tax-free, and a large number of taxpayers come to collect invoices, which causes great pressure on the work of the tax service office internally and causes invoices to be lent, resold and taxed externally.

(3) The work enthusiasm is not high, and the work risk coefficient is high. According to the annual work intention questionnaire survey, more than 95% people are unwilling to work in tax agency, mainly because of the following points: 1. This job is labor-intensive, especially during the tax period, and they don't even have the opportunity to sit in their seats and drink water at work.

The nature of work is boring and monotonous. 3. Work pressure is high.

The tax service hall is the window of the unit. Units and superiors have many inspections, many assessments, high requirements, high accountability probability, great pressure on the staff of the tax service office, and ideological and political work is difficult to do. Most people think that if you learn more and do more, you can't fail. If you do more and make more mistakes, you will do less and make fewer mistakes. If you can't do it well, your efforts will be thankless.

There are many grievances at work. The tax service hall faces all kinds of taxpayers every day, and the quality is uneven, and the phenomenon of incomprehension and uncooperative occurs from time to time. In addition, most tax collectors are women, which requires them to bear greater pressure.

5. Asymmetric responsibilities, rights and interests. The lobby has a large amount of tax business, heavy responsibilities, strict on-the-job management and high tax service standards, which requires relatively high overall quality of tax personnel, but the treatment is relatively low and there is no effective incentive means, which makes some tax cadres unwilling to work in the tax service hall or have low enthusiasm, which makes it difficult to retain talents and affects tax efficiency and service quality.

(D) organizational positioning is not clear. The tax collection service unit (called the tax service department) is an independent internal organization of the county bureau in terms of institutional setup. However, the business nature of the tax service office determines that almost every business it accepts cannot be completed independently, and it must be coordinated with various departments. No matter which link, it will eventually be reflected from the tax service office, so the leaders will blindly advance (such as the approval of tax reduction and exemption). Sometimes, in order to successfully handle the front desk business, the staff of the tax service office will spend a lot of time coordinating with various departments.

Two. Suggestions on doing a good job in the tax service hall (1) focus on improving the overall quality of the staff of the tax service hall. The first is to strengthen business training.

Improve the long-term planning and implementation plan of tax service personnel training, organize tax service personnel to carry out various business skills training in a planned way every year, organize on-the-job training, and strengthen tax service personnel training at different levels. It is necessary to organize the staff of the tax service hall to visit and study in a planned way, expand the service vision, enhance the service efficiency and local tax image, strengthen the concept of lifelong learning, persist in learning at work and learning at work, master the tax-related business knowledge skillfully and operate computer software accurately through regular job training and skill competitions, and improve the ability to do a good job in the tax service hall.

Through a variety of ways to educate tax service personnel in professional ethics, so that they can firmly establish the service concept of "civilization, efficiency, honesty and standardization", regard service as an organic part of law enforcement management, adhere to law enforcement management in service, improve the initiative and consciousness of serving taxpayers, and do a good job in taxpayer service sincerely. The second is to strengthen the education of clean government.

The staff of the tax service office bear important job responsibilities, but they also have different tax enforcement powers. They must enhance their awareness of occupational risks and post risks, and be honest and self-disciplined. Strengthen the supervision and control of key parts and key links, use the system to manage affairs and people, resolutely put an end to the phenomenon of "eating and getting cards", and do things without giving benefits.

(2) Establish and improve the coordination mechanism of the three major tasks. First, establish an attendance mechanism, implement the "duty system of tax service hall", implement an uninterrupted working system, and open an "all-weather" window.

The second is to establish a supervision mechanism and set up a full-time assessment post, which is held by cadres who are proficient in tax business, have strong principles and can strictly observe discipline. According to the results of field visits and questionnaires, the assessment post supervises the service attitude, level, efficiency, style, environment of the tax service hall, and handover on duty, and reports the assessment on a monthly basis, rewarding the excellent and punishing the poor.

The third is to establish a coordination mechanism, hold regular coordination meetings on the problems arising in the process of tax service, study solutions in time, and create a good external environment for "one window" service. (three) change the concept and strengthen the overall planning of the tax service department.

3. How to improve the service efficiency of the Tax Service Office?

There are some problems in the current tax-related services of the Tax Service Office, which are mainly manifested as: (1) The tax line of the Tax Service Office is crowded and inefficient (1). In the communication with taxpayers, we know that taxpayers want fewer tax procedures, higher work efficiency, shorter tax time and lower tax cost.

In this regard, tax authorities at all levels have made active efforts and explorations, such as vigorously promoting the management of pre-existing accounts of self-employed, independent online declaration of enterprises, issuing freight invoices by intermediaries, and building an "online tax bureau"; These measures have indeed eased the work pressure of the tax service office and eased the contradiction of collection and payment; However, it is undeniable that the phenomenon of taxpayers waiting in line to handle tax-related matters still occurs from time to time during the tax collection period, because conflicts caused by service efficiency and slow network speed occur from time to time, which affects the overall image of the tax service office. (2) The window of the current tax service hall is provided with a comprehensive service post, a tax declaration and billing post, an invoice management post and a tax registration post.

The work in each period is uneven, with one person and one post, which is connected with each other. Problems in any link will lead to such tax-related matters not being settled in time, which will affect the work efficiency of the whole tax service hall. Taxpayers still need to queue up for tax-related matters, which inevitably leads to long queues at the window.

Tax authorities at all levels should take the reasonable needs of taxpayers as the starting point, consider problems from the perspective of taxpayers more, optimize tax procedures, improve service efficiency and strengthen the quality of tax personnel. (II) Work and Psychological Stress of Tax Service Office Staff (1) In the work of Tax Service Office, most of them are simple and repetitive mechanical work with long duration and heavy workload. Occupational diseases such as eye diseases, cervical vertebrae and lumbar vertebrae seriously affect the health of employees. After a long time, sometimes it is easy to produce fatigue, boredom and negative emotions, which may reduce work efficiency to some extent. It is difficult to keep working enthusiasm for a long time, and the concentration and sensitivity of finding problems in the process of work will gradually decline.

(2) The Tax Service Office is a window unit, which encounters many inspections, assessments, requirements and supervision, and has a high probability of accountability, knows more, operates more, has a heavy workload and many problems. Most cadres and workers are always in a state of high tension, and the strong work pressure makes them unwilling to engage in this work. Every time there is a rotation, the tax officials of other departments say how difficult their work is, but once they are asked to work in the lobby, no one wants to go to the lobby.

This may bring great ideological and mental pressure to the staff of the tax office. In order to solve the problem of insufficient human resources in the lobby, the local tax authorities used outsiders to replace informal cadres. (3) Tax service personnel have insufficient business knowledge.

Due to the single work of the tax service hall, the staff in the hall are very busy after work. I am just busy with daily tax service every day, lacking business learning opportunities.

There is little contact with new policies and regulations, and it is very difficult for some staff to study by themselves in a quiet way in a special working environment. They are not afraid of the heavy workload, but deeply feel that the work is monotonous. Their youth seems to be stuck in the simple and repetitive mechanical labor day after day, and their hearts are a little helpless. Second, suggestions for improvement (1) Optimize the tax collection process and reorganize the window function (1) The current tax collection and management software workflow pays attention to internal supervision and control, power decomposition and procedural standardization, and fully considers the needs of law enforcement responsibility monitoring. Many businesses are scattered in multiple departments and positions, and the process is cumbersome; In the details of business handling, the responsibility of personnel is weak and strong, the operation level is high and low, and the working ability is good and bad. Due to inaccurate data entry and untimely approval and operation of documents, the efficiency of tax collection is reduced, and taxpayers are easily dissatisfied.

At the same time, there are multiple management and cross management, which leads to unclear responsibilities and management loopholes. It is suggested that the service of tax service department should be organically combined with law enforcement.

For example, collection: it can be divided into service posts and management posts; Or the intervention of management posts, effectively solving the problems of disjointed collection and management and poor information transmission, effectively solving the business that is prone to buck passing and unclear division, improving work efficiency and improving the quality of tax service. (2) Establishing the organic connection of various posts can integrate window resources, realize the function of "one window for multiple operations" and "one window for all operations", truly implement the general requirements of "one window for acceptance, internal circulation, time-limited settlement and one window for delivery" in State Taxation Administration of The People's Republic of China, and allow taxpayers to settle tax-related matters in one window as much as possible. When the collection period is busy, you can add windows, and when you are free, you can merge them, so that the hall staff can be freed from the real sense.

It is necessary to cultivate multi-functional, multi-functional, multi-functional and all-round talents, improve the comprehensive service ability, ensure the efficient operation of the work, and effectively alleviate the queuing problem caused by the unbalanced business volume at the window. (II) Actively explore and strengthen the tax guide system With the acceleration of the process of tax informatization, tax policies, collection and management methods and tax-related matters are often changed. If tax propaganda and tax guidance cannot be carried out simultaneously, it will inevitably lead to contradictions in tax collection and payment.

We should organically combine tax collection and management departments, mobilize all available forces, and establish a responsible business backbone to guide tax collection during tax collection. On the one hand, it relieves the pressure in the lobby, on the other hand, it allows tax cadres in other positions to participate, which is closer to taxpayers and makes the service work to a new level. (3) Strengthen the incentive mechanism, fully mobilize the enthusiasm of the staff, establish an incentive mechanism according to the actual situation and work needs, and give preferential treatment to the staff of the tax service office in terms of education and training, cadre exchange and welfare treatment. For example, giving priority to providing training opportunities for staff in the lobby, giving priority to selecting posts for staff in the tax service office for rotation exchange, and greatly improving various allowances and other welfare benefits.

In this way, on the one hand, it can encourage other departments to work in the front line, and on the other hand, it can effectively * * * the enthusiasm and initiative of the hall staff. (4) Strengthen the leadership and supervision system and establish and implement the "Director's Reception Day" system with the coordination and contact system (1). The monthly collection period is one day, and the members of the leading group take turns to sit in the tax service hall.

4. What materials do taxpayers need to file tax returns at the tax service window?

Taxpayers who go to the tax payment window of the tax service hall must hold relevant materials, including: (1) the original and photocopy of the owner's identity certificate.

1, for mainland residents, provide the Mainland's Resident Identity Card (including residence and temporary residence permit) or Household Registration Book or military (including armed police) identification; 2, Hongkong, Macao Special Administrative Region and Taiwan Province Province residents, provide proof of identity and residence. 3, foreigners, provide proof of identity and residence.

4. For the organization, provide the Organization Code Certificate (2) the original and photocopy of the vehicle price certificate. 1. For vehicles purchased in China, provide a unified invoice for motor vehicle sales (copy of invoice and copy of tax return) or a valid certificate.

2. For vehicles imported for self-use, provide the Special Payment Letter of Customs Tariff, Special Payment Letter of Consumption Tax or Certificate of Customs Exemption (3) Certificate of vehicle qualification and a copy. 1. For domestic vehicles, provide the factory certificate of the whole vehicle.

2. Imported vehicles shall provide the Certificate of Import of Goods by People's Republic of China (PRC) Customs or the Notice of Entry (Exit) Permit of Vehicles under the Supervision of People's Republic of China (PRC) Customs or the Confiscation Certificate of Smuggling Cars and Motorcycles (4) Inspection of imported used cars, vehicles damaged due to force majeure, vehicles in stock for more than 3 years, and vehicles driving more than 80,000 kilometers.