What does the management department do?

At present, there are four kinds of experts in enterprise management theory: personnel management, contract cost management, material management and financial management. \x0d\ The management major in China is generally considered as contract cost management. \x0d\ The main contents of contract cost management include: bidding, budget and final accounts, contract negotiation, progress report and cooperation with financial audit. Management organization and management responsibilities \x0d\ 1. Objective: To clarify the responsibilities of all employees in the operation department, manage and take responsibility at different levels, effectively promote the smooth development of all work and improve the sales performance of the company's products, which will serve as the basis for the work authority and performance appraisal of all employees in the operation department. \x0d\ II。 Scope of application: applicable to the work of all sales staff and related personnel of the company in the process of customer service. \x0d\ III。 Scope of work and implementation documents of the organization of the operation department: \x0d\3. 1 The operation department is directly led by the group company, and the competent leader evaluates the performance of the operation department. \x0d\3.2 The sales director is responsible for the overall work of the business department, and the sales director is responsible for the system. \x0d\3.3 The division consists of marketing department, marketing department, planning department and monopoly department directly under the company. \x0d\3.4 Responsibilities of the Operation Department: \x0d\ Responsible for coordinating the company's marketing product market development, product sales, market research, product after-sales service and tailor-made service, advertising planning, image design and promotion of specialty stores, finished products processed outside the shelves and accessories of specialty stores, finished product warehouses and management of the company's specialty stores (exhibition halls). \x0d\3.5 Implementation document of the Division: Organization and management responsibilities; Working procedures of market management; Working procedures of delivery management; After-sales service management procedures; Working procedures of plan management; Working procedures for the management of documents and archives; Finished product warehouse management procedures; Work flow of exhibition hall management of stores directly under the company; Working procedures of group ordering service. \x0d\ IV。 Responsibilities and authority \x0d\4. 1 Sales Director Responsibilities: \x0d\4. 1. 1 Responsible for the overall coordination of all departments in the Division. \x0d\4. 1.2 is responsible for formulating the perfect workflow and service cycle system of this department. \x0d\4. 1.3 Be responsible for the job evaluation, performance evaluation and suggestions on leave, attendance and appointment and dismissal of employees in this department. \x0d\4. 1.4 scientifically forecast and analyze the market, formulate the company's annual sales plan and determine the sales strategy. \x0d\4. 1.5 is responsible for managing and supervising the arrival of the payment for goods, and recovering the payment receivable in time. \x0d\4. 1.6 The agent examines and signs the sales contract, and urges the correct performance of the contract. \x0d\4. 1.7 Understand the operation and credit of customers, and collect and establish complete customer files. \x0d\4. 1.8 Understand the competitors, and master the analysis and summary of the company's product sales and the information feedback from the agency. \x0d\4. 1.9 is responsible for regulating and managing the product sales market and controlling and handling the occurrence of goods smuggling. \x0d\4. 1. 10 delivery and replacement management and control. \ x0d \ 4.1.11Determine reasonable advertising investment and correct promotion means according to market sales. \x0d\4. 1. 12 submit the monthly work plan and monthly summary report of the department. \x0d\4. 1. 13 presides over the regular meeting of monthly operation and management organization, and completes other tasks assigned by superiors. \x0d\4.2 Responsibilities and authority of regional director of marketing department \x0d\4.2. 1 Responsible for the development and standardization of market monopoly network and the timely handling of customer requirements. \x0d\4.2.2 Be responsible for regulating the overall image, store layout, clothing display, sales management, service standards, retail price, advertising, customer files, sales feedback, etc. of the exclusive store. \x0d\4.2.3 Collection of sales money from customers. \x0d\4.2.4 Collect the sales information and inventory information of each agent, compare the sales performance of agents and specialty stores, and report to the sales director every three days. \x0d\4.2.5 Collect the files of newly opened stores in the market and report to the sales director every month. \x0d\4.2.6 Maintain ideological communication and exchange with agents and specialty stores, timely and properly handle and record customers' suggestions and feed them back to the sales director and competent leader. \x0d\4.2.7 Complete other tasks assigned by superiors. \x0d\4.3 Responsibility and authority of the person in charge of after-sales service department \x0d\4.3. 1 Cooperate with relevant departments to handle the goods transfer and return of all customers. \x0d\4.3.2 Responsible for handling customer complaints, answering all kinds of questions raised by customers, filling in customer complaint records and feeding them back to relevant departments, and reporting major situations to company leaders in time. \x0d\4.3.3 Collect product after-sales information, summarize it and submit it to the sales manager and sales director. \x0d\4.3.4 Assist other sales staff. \x0d\4.3.5 Complete other tasks assigned by superiors. \x0d\4.4 Responsibility and authority of the person in charge of the group customization department \x0d\4.4. 1 Responsible for reviewing and signing the group customization contract. \x0d\4.4.2 Responsible for arranging surveyors to provide survey services. \x0d\4.4.3 Responsible for communication, documentation and delivery with customized customers of the Group. \x0d\4.4.4 Responsible for rework and repair of customized products of the Group. \x0d\4.4.5 Responsible for collecting payment from customers who order in groups. \x0d\4.4.6 Complete other tasks assigned by superiors. \x0d\4.5 Responsibility and authority of the person in charge of the planning department \x0d\4.5. 1 Responsible for the graphic design and image design of the company's specialty stores. \x0d\4.5.2 Design of the company's advertising materials (product brochures, joining brochures, VCD films, enterprise special issues, POP, bunting, inkjet printing, etc.). ) and the design of the company image logo. \x0d\4.5.3 Plan unified promotion activities of exclusive stores. \x0d\4.5.4 Be responsible for organizing the compilation of the management manual of specialty stores. \x0d\4.5.5 Complete other tasks assigned by superiors. \x0d\4.6 Responsibility and authority of the person in charge of equipment management in the exclusive store: \x0d\4.6. 1 Responsible for making orders for storefront design and shelf painting required by customers, supervising quality and delivery time, and delivering goods in time. \x0d\4.6.2 Collect customers' feedback information on inkjet printing, storefront design scheme and shelves, including quality and image. \x0d\4.6.3 Complete other tasks assigned by superiors. \x0d\4.7 Responsibility and authority of sales statistics \x0d\4.7. 1 Responsible for computer entry of summary invoices to ensure the accuracy of statistical accounts. \x0d\4.7.2 Cooperate with the sales director and sales staff to inquire about the sales situation. \x0d\4.7.3 Complete other tasks assigned by superiors. \x0d\4.8 Responsibilities and authorities of assistants and information administrators \x0d\4.8. 1 Responsible for reviewing the invoice price of the company's suit factory. \x0d\4.8.2 Be responsible for faxing the provincial foreign exchange master invoice to customers. \x0d\4.8.3 Assist the sales director to handle the daily affairs, supervise and urge all departments under the organization to complete the daily or every stage of work, and report the specific situation to the sales director and the superior competent department in a timely manner. \x0d\4.8.4 Participate in formulating and supervising the internal perfect work flow of the executing agency. \x0d\4.8.5 Manage customer files and logistics files, sort out information and feed it back to the sales director and superior departments in time. \x0d\4.8.6 Responsible for printing and copying the documents of the operation department; Keep and manage all kinds of documents of the operation department properly. \x0d\4.8.7 Responsible for sorting out and drafting the monthly work summary. \x0d\4.8.8 When the sales director is not in his post, he/she will act as his/her agent, keep corresponding records of daily work, and contact the sales director and the higher authorities in time to maintain the coordination and continuity of work. \x0d\4.8.9 Complete other tasks assigned by superiors. \x0d\4.9 Duties of the warehouse supervisor: \x0d\4.9. 1 Fully responsible for the overall arrangement of the warehouse work to ensure the normal operation of the warehouse. \x0d\4.9.2 is responsible for the management of finished products in and out. \x0d\4.9.3 Be familiar with the product storage situation in the warehouse and report the product storage situation to the company, sales manager and sales director in time. \x0d\4.9.4 Responsible for the arrangement and management of specific work of warehouse personnel. \x0d\4.9.5 Responsible for the environmental sanitation and material safety of the warehouse. \x0d\4.9.6 Cooperate with and handle the work of superior departments and relevant departments. \x0d\4. 10 Warehouse keeper's responsibilities: \ x0d \ 4.10/Responsible for keeping all materials in the warehouse. \x0d\4. 10.2 is responsible for fire prevention, theft prevention, moistureproof (wet), dustproof and rodent prevention in the warehouse. \x0d\4. 10.3 is responsible for the overall planning of the goods stacking area of the warehouse, making full use of the limited storage capacity, making the raw materials and finished products orderly, ventilated and dry, and ensuring clear identification and classification according to the area. \x0d\4. 10.4 cooperate with after-sales service department and relevant departments to manage nonconforming products and customer returns. \x0d\4. 1 1 Responsibilities and authority of the person in charge of the store directly under the company: \ x0d \ 4. 1 1 Responsible for the personnel management of the store staff (including standardizing the service standards and terms of service of salespeople and approving their leave). \x0d\4. 1 1.2 is responsible for managing the cargo loading (replenishment) process of directly operated stores and supervising the goods inventory of stores. \x0d\4. 1 1.3 Manage the sales of specialty stores, analyze, summarize and report the sales of specialty stores in the current month to the superior leaders. \x0d\4. 1 1.4 Responsible for allocating warehouses and ensuring the supply of goods in specialty stores. \x0d\4. 1 1.5 supervision and management of the overall image and clothing of specialty stores. \x0d\ Good management is not used to solve problems, but to prevent them from happening. Following this management principle, after we have established this management framework, it is only the basis of our work. What really makes this shelf play a role in the management of the whole sales market is how to use and implement this management system, which requires the company to abide by strict marketing behavior, and requires everyone in the sales department to follow the work business process, so that the process can manage all marketing activities, so that the sales management of our seven major brand companies can achieve the ultimate goal of combining with the market economy. \x0d\…………