100 quotes to reply to negative reviews

The 100 quotations for replying to negative reviews are as follows:

1. We will also seriously consider the price of the dishes, give you the most reasonable pricing, and introduce more dishes that are friendly to the people.

2. First of all, thank you for your evaluation. We have been collecting the opinions of every customer and working hard. We hope you can provide more valuable opinions to help us improve!

3. Sorry, kiss. The price you mentioned is slightly high, which makes the waiter very sad. I believe you will feel it deeply during the meal. We promise to select natural and high-quality ingredients, operate with integrity, and create a joyful dining experience. So trust the customer service baby, go and enjoy the joyful experience brought to you by Xiaoerjia’s excellent ingredients, and look forward to your next comment, I love you!

4. Sorry! Dear foodie baby. You are full~ Leave me a note next time and I will add more for you~ Make sure your baby is satisfied!

5. Sorry to keep you waiting for so long. Next time you can come to dine in, our store manager will give you a half-year restaurant fast-pass card. As long as you come, no matter how many people are in front of you, as long as you come There are seats available and you can walk right in!

6. Thank you for taking time out of your busy schedule to give us your opinion. The taste and reputation of our store have always been deeply loved by customers, so it is very regrettable that we have to wait for a meal and have a long waiting time. When problems arise, we will adopt the mentality of "choose good things and fix them, and change bad things" to provide better service. We also hope that you can put aside your past grudges and come to our store to eat meat and drink happily.

7. Dear, I am really sorry. It is our fault for letting you leave with great resentment. We will definitely rectify it immediately so that this kind of incident will not happen again. Please give us another chance.

8. Kiss, I’m sorry! Food delivery is too slow and affects your meal! I'm so angry too! The delicious rice makes me feel cold! Next time, don’t use this guy to deliver your food. Instead, choose a Team Rocket guy to deliver your food quickly!

9. Master, I’m sorry! The food delivery is so slow that your stomach will suffer! Small ones must be optimized! We will discuss the delivery issue with the platform immediately, and we will also optimize and improve the dining process in the store! Be sure to let the products fly to you in the future!

10. I am really sorry. There were many orders that day and it took a long time. I will definitely consider the characteristics of the dishes and optimize them. I also hope that you can experience it again and come to the store when you have time.

11. Is it so unpalatable? Is it really so unpalatable? Is it so unpalatable? It doesn't matter, the waiter just dares to look directly at his own shortcomings. Thank you for your valuable comments. Be sure to inform me next time you come over, and I will treat you to our village's signature delicacies. How is it? Heehee, looking forward to your visit again!

12. Dear, I'm sorry, we can't give you the taste you want because we can't do it well. If there is something not delicious, please tell us your feedback and we will make improvements in time.

13. Dear, we promise: If the product tastes uncomfortable, it can be returned or exchanged!

14. We have given feedback to the chef immediately about the dishes. Next time you come and ask our chef to recommend several dishes that suit your taste, or you can directly contact our chef Communicate and we can develop a menu that is unique to you based on your taste. We will also provide you with more and better dishes.

15. We know that as a catering industry, it is difficult to meet the expectations of every diner, and there is no specific value for this expectation. Some people find it delicious, while others find it extremely difficult. Eat, this is normal. Although there is an endless stream of customers queuing up to eat at our restaurant every day, we have never been proud because we know that we are not doing well enough and there is still a lot of room for improvement. As for the service, we thank you for your correction and we will We have been working hard to continuously improve our service levels to satisfy customers, and hope to receive your supervision and support.

16. First of all, thank you very much for choosing our restaurant to dine. This time it is indeed our mistakes that caused your unpleasant meal. We sincerely apologize to you and accept your criticisms and corrections. We will definitely strengthen the training for our partners in the future and hope you will come again.

I wish you a happy work and life! grateful!

17. Dear, I am extremely sorry. It is our fault that we could not give you a pleasant dining experience. There is a problem with our communication with the kitchen, and we will make improvements immediately. I hope you can give us a chance. Next time you come, I will ask the chef to cook a XX dish specially for you. You will always enjoy it. When you come, you must come to me. My name is XX, phone number: XXXX. I wish you a happy life!

18. Don’t worry, dear, I must give you an explanation for this. This waiter actually delivered the wrong meal, and he’s waiting to see if I don’t knock out his teeth! (I'm not usually so violent, really) Today we can't let you go home satisfied. It's our fault. I bow deeply to you and say from the bottom of my heart: "I'm sorry, they are all small shops." No, I hope you can be tolerant. Can you please stop being angry? "The shopkeeper will never quibble. If he is wrong, he is wrong. Next, you must find the problem immediately and correct it in time. Dear, can you give the store a chance to treat you to ice cream? Sincerely! Otherwise, just wait. I'm going home to make an "ice cream invitation". See you later! Oh, by the way, our store phone number is: XXX. Be sure to keep your appointment!

19. Sorry my God! I don’t know if it’s too late to compensate for the missed delivery. No matter what, I hope to compensate you and will reflect on it deeply! I hope that you, who love the common people, can trust the store again, and the store will definitely live up to your expectations~

20. I am really sorry. Due to the huge order volume during the peak period, the staff made mistakes while busy, and I will give you less. It is indeed our mistake to send a meal. We will compensate you accordingly and optimize our ordering and delivery process as soon as possible. We hope to give you a perfect dining experience next time. Thank you for your support!

21. I’m sorry, Master~ The shopkeeper’s brother was too busy just now and was too sloppy in serving the meal. He didn’t see your note. I will definitely educate him for you in a while, and such issues will be reiterated in the store~Strictly put an end to it~I hope you are in a good mood~Please continue to support us~We will definitely give you a good quality meal!

22. Your Majesty, forgive me~ The little girl was lost in thought for a while and forgot your Majesty’s instructions~ I hope you can be more tolerant, and you will definitely make meritorious service~ I will serve you well every time you eat~

23. We are really sorry. We have re-trained our customer service staff and deeply reflected on the shortcomings in our service. We look forward to your visit again. We will definitely welcome you with a new look!

24. Dear, I am truly sorry for causing you this very unpleasant meal. We will make rectifications immediately, strengthen training for partners, and ensure that all indicators are passed before returning to work. Please give us another chance to ensure that this kind of situation will not happen again.

25. It is our service staff who did not provide attentive service. Please do not leave any regrets because of our mistakes this time. We look forward to your next visit and patronage!

26. We have deeply reflected on the inconvenience caused to you. While we pay attention to taste, we really should not neglect service. We will also provide solutions to the problems you raised in the near future, improve services, strengthen management, improve services faster, and make everyone feel at home.

27. When I saw the bad review you left, I felt so sad that I lost control and lost my temper with my daughter. After seeing the bad review you left, I can't imagine how my store will face other customers tomorrow. No matter what, it's our fault. Considering our sincerity in serving you carefully, can you give me another chance? What can I do if it can make you feel better? Regardless of whether you will come to shop again, we are still waiting for the day when you understand us. Can I compensate you for your time loss in exchange for your understanding? Will I be able to re-establish your trust in my store by waiving your courier fees next time?

28. So I will go along with the flow and say what I want, and I also feel his warmth. At that moment, I felt that I had identified with this boy for the rest of my life. Extended information Sometimes when a woman says she hates him, it’s not really because she hates the man, but because of what she wants. But I was embarrassed to say it out loud, so I told the man this way. Men should not understand at this time.

29. Although high-intelligence negative reviews and replies can bring us a lot of happiness, we still hope that all store owners can try their best to use physical pictures as sales introduction pictures of the products to avoid buyers being disappointed with the products. Negative emotions caused by discrepancies with photos reduce disputes between sellers.

30. As of today, it has been 457 days since I opened my store and I have sold 2,877 customers. During these days, my average sleep time is less than 6 hours a day. Your message reminds me of the first time I received a customer. The grievance and injustice when receiving negative reviews.

31. Dear customer, I am very sorry. The problem of ingredients is not only a problem for you, it is also an issue that we attach great importance to. Please contact us via WeChat ID and phone number, we will definitely give you a satisfactory result! Thanks for the feedback!

32. I sincerely ask you to forgive me, please don’t be angry, okay?

33. Hello, first of all, we apologize for the late arrival of the goods. However, the speed of the courier will be affected by weather, road conditions, and the quantity of goods. We can guarantee the quality of the goods but cannot guarantee the speed of the courier. Random negative reviews do not guarantee that your problem will be solved. It will also be confirmed that you have temporarily blacklisted our store and voluntarily given up all after-sales services of our store. If the goods you order arrive late every time, you will still give negative reviews to every store. This means that you will be regarded as a bad reviewer by other alliances. Please understand our difficulties. Hello, can you not make money if you have money? Please understand that we sometimes have too many inquiries and are unable to come. Or when you go out to do errands, the reply speed will naturally slow down. But we responded very seriously. This is a matter of attitude. Sometimes the network also experiences delays. If you need to purchase urgently, please contact us by phone. We apologize for this.

34. Culture is a symbol created by human beings in the process of constantly understanding and transforming themselves, and in the process of constantly understanding and transforming nature, and has been unanimously recognized and used by people ( The total system of text (mainly text, supplemented by images) and sound (mainly language, supplemented by phonology and musical notes). Expressed in more concise words, it can be abbreviated as: culture is the sum of language and words. It's me who is ignorant. You can reply that I am ignorant, and I really learned a lot today. The circle of friends is also a small social place where people who are good at words but not good at words can have the opportunity to express themselves. For example: When we first got together, every time he asked me to act coquettishly for him, I felt awkward because I am a tomboy! And it was my first time falling in love, so I didn’t understand so much.

35. Dear, I am really sorry. Since it is difficult to avoid some defects during the production process, the quality will be slightly worse. We have also reported this problem to the manufacturer. I use mine. I guarantee that this kind of situation will never happen again next time. We will also strengthen the inspection work before shipment and try our best to be foolproof. If there are any buyers who have such problems, our after-sales service will be there to help. Solving your problem is our aim, and giving you a satisfactory answer is our goal. I wish you a happy shopping!

36. When I say I hate it, I am expressing some rare dissatisfaction with my boyfriend. So at this time my boyfriend asked me what happened? My little baby, this sentence has a feeling of pampering, but also a feeling of asking me what I want.

37. Your evaluation is the best evidence for us to improve our services. We will work hard to improve and provide you with better services. We apologize for the inconvenience caused to you.

38. When you say this, you must feel that there is something we have not done well. We need to deeply reflect on this and make serious adjustments. I hope you can see our efforts and welcome to XX store again! I wish you happiness every day!

39. Dear, I’m really sorry. Since customer service has to deal with a lot of customers, it’s really hard, and it’s inevitable that he will be impatient. I have severely criticized him on this point and made a series of comments. Punishment and reform, as a store manager, I promise you that I will try my best to provide you with high-quality service and happiness next time you visit our store.

40. After seeing the negative reviews you left, I can’t imagine how my store will face other customers tomorrow.

41. Dear, because the products in our store are very popular and have a large number of buyers, the staff are too busy. Due to negligence, we forgot to send you the wrong goods/forgot to ship the goods/the goods were not shipped in time. We are deeply sorry. Sorry! For this reason, we have formulated a reform mechanism to arrange each buyer who placed an order in order of order time and ship the goods in order to avoid sending wrong orders/missing orders/delayed shipments. I hope that I can give more buyers a perfect shopping experience next time, and thank you for your support!

42. All reasons and explanations are feeble. I choose to wait for your forgiveness in silence. .

43. Traditional human concepts believe that culture is a social phenomenon that is the product of long-term creation by humans. It is also a historical phenomenon and the accumulation of human society and history.

44. Thank you very much for your negative review, which allows us to see our own shortcomings. Both people and restaurants have grown up by checking and filling in the gaps. I hope you can also give us a chance to correct it. We look forward to your next visit and hope you can see our changes.

45. After receiving your negative review, I didn’t have a good meal all night.

46. Regular customers of our store will be familiar with the saying "If you feel there is a quality problem when dining, we will replace it for you at any time." This is the purpose of our store and a solemn commitment to customers. .

47. Humorous reply: When someone sends you a message, you may not know how to answer the question raised by the other person. At this time, you can choose some humorous answers. You should not tell the other person that you What they are really doing shows that the relationship between the two people is very close and humorous.

48. With a cold eyebrow and a thousand fingers, he bows his head and is willing to be a bully! The store will take negative reviews seriously and work hard to correct them. But to purify the competitive environment, we have to start with you and me, okay?

49. Sorry! Dear foodie baby. You're not full~ Leave me a note next time and I'll give you an extra spoonful~ I'll make sure you're full!

50. In love, some women with upright views do not stay with a man just for money. It’s not about being with a man for his talent or job status. What's more, I want a man's sincerity and whether the man understands me.

51. Dear, to be honest, this price is worthy of the quality. Although we cannot compare with big sellers, we will do things according to our conscience. We talk about quality first and then the price. Everyone has witnessed that my baby is also popular with most buyers. I hope you are the first and the last one to be dissatisfied. During the store promotion period, buy 2 and get free shipping, so be the first to buy!

52. Hello dear, due to the large number of customers visiting our store, the customer service is temporarily overwhelmed. We sincerely apologize for the delay in replying to you. We can't wait to give birth to more hands. Your negative review is a wake-up call for our customer service. I will strengthen customer service training to avoid similar situations in the future. Thank you also for your support to our store. Your visit is our motivation. I hope you can have a perfect shopping experience!

53. I suffered 10,000 points of damage, but the eyes of the people are sharp. I I can only advise you to be kind.

54. When I saw the bad review you left, I felt so sad that I lost control and lost my temper with my daughter.

55. Whether you read it or not, the bad reviews are there. Rather than choosing to turn a blind eye or put it on hold, it is better to respond promptly and leave a good impression of "responsibility" on customers.

56. Tai Chi masters are well versed in the art of moving a thousand pounds with four ounces. When the opponent punches him, he does not use hard force to fight hard, but takes advantage of the situation to release the force and push back. In this way, his poisonous tongue is useless. For example, he said: "Look at how fat you are, you are so stupid." You can answer calmly: "Yes, you need to be broad-minded to gain weight. You are so thin, so you should worry less."

57. If it can be changed, you can contact your buyer and ask clearly why he is not satisfied. If you are not satisfied, refund him and discuss whether you can modify the evaluation~

58 Dear, due to the different lighting during the shooting process, there is an error with the actual object. We are sorry for the inconvenience caused to you! We will try our best to minimize the error. If you are taboo about this, please be careful when taking photos. After all, no one can Perfect person.

59. If someone compliments you and you don’t know how to respond, at least accept and thank them for their affirmation. At this time you can say "Thank you for the compliment" etc. Acceptance itself is a response to the other person.

60. People with high emotional intelligence are good at communication, candid, sincere and polite. To know how to get along with others better, you must first understand the other person's emotions, understand what they are thinking, and choose the appropriate communication method to get twice the result with half the effort.

61. The ability to recognize your own emotions means that you have to recognize your own emotions. Some people call it emotional awareness. What is the second emotional intelligence ability? You must properly manage your emotional abilities, and don't let your emotions be like a runaway wild horse, emotional, emotional, runaway wild horse, uncontrollable. The third ability is self-motivation ability. The fourth ability is the ability to recognize the emotions of others. Not only do you need to control your own emotions, but you also need to control the emotions of others. It is said that he takes care of himself and others. Look at other people's emotions and make decisions about them. Fifth, interpersonal skills.

62. No matter what the fault is, looking at our sincerity in serving you carefully, can you give me another chance? What can I do if it can make you feel better? Regardless of whether you will come to shop again, we are still waiting for the day when you understand us.

63. If the other party asks you what you are doing, you can answer like this: I am thinking of you, how about you? This not only makes you look humorous, but also brings the topic to the other person.

64. I think you can reply to him directly like this. If the chopsticks you bought are moldy, it may be because you did not dry them thoroughly after washing them with water after using them. There will definitely be some water charges on the chopsticks that will become moldy after a long time, so this should be related to incorrect use or improper storage. So I think you should take a good look at the preservation of this chopstick and how to use it.

65. If you don’t want to offend others, you can adopt the strategy of hiding the needle under the skin. For example, he said: "Your clothes are really ugly." You can answer lightly: "Yes, as long as we wear clothes that are comfortable, it's fine. It's not like some people who dress well all day long and have oily hair and pink face just to seduce women."

66. I'm sorry, I said something I shouldn't have said. , it made you very sad, and I regret it so much. I will never say or do anything that makes you sad in the future.

67. Your negative reviews are our motivation. You are our leader on the road to success. We will definitely work hard to improve next time and hope to get your affirmation and recognition. Thanks!

68. A team with high emotional intelligence means that members have affinity and cohesion, so that the team shows high morale. A high EQ team plays an important role: a high EQ team can emotionally drive members; a high EQ team can make people self-esteem, self-respect, and self-confidence, and achieve the purpose of self-discipline and self-regulation; a high EQ team can make people feel safe and easy to release Potential; a team with high emotional intelligence can improve the emotional intelligence level of each member, thereby further improving the overall level of the team's emotional intelligence. The level of emotional intelligence of a team is mainly determined by three factors: the level of emotional intelligence of team members, the ability to handle team conflicts and the team's learning ability. Team emotional intelligence is actually a comprehensive manifestation of the team members' personal emotional intelligence that blends with each other. To improve the team's emotional intelligence, we should first start by improving the personal emotional intelligence of team members. To build a team with high emotional intelligence, the following paths should be followed: (1) Improve personal emotional intelligence; (2) Improve the ability to manage team conflicts; (3) Build a learning team.

69. Sorry, kiss.

The price you mentioned is slightly high, which makes the waiter very sad. I believe you will feel it deeply during the meal. We promise to select natural and high-quality ingredients, operate with integrity, and create a joyful dining experience. So trust the customer service baby, go and enjoy the joyful experience brought to you by Xiaoerjia’s excellent ingredients, and look forward to your next comment, I love you!

70. Dear, seeing this 1 point and 1 star, it really hurts our eyes and hurts our hearts. Dear, if you have any questions, be sure to ask them. We will improve them~

71. People with high emotional intelligence do not criticize or accuse others, nor complain or complain. People with high emotional intelligence only do meaningful things and do not do meaningless things. People with high emotional intelligence are good at praising others. This kind of praise comes from the heart and is sincere. People with high emotional intelligence will guide others correctly and speak more positive words. You will say more words to encourage others, and you will say more words to praise others. When you encounter resistance and difficulties, don't talk about difficulties, failures and other depressing words. Just listen obediently and then reflect on your mistake to the teacher. It's not that troublesome. Teachers usually criticize you just because they think you can improve and become better. Moreover, when you were a student, you really couldn't disobey the teacher, the authority was there, so you just summarize your mistakes and tell the teacher that you want to correct them. Who am I to be a cultured person? It is the cultured people chatting with me that makes me look like a cultured person.

72. Can I compensate you for your time loss in exchange for your understanding?

73. If I give you a Spring Festival calendar as a gift. Will you come to my store again and give us a chance?

74. Prompt reply and sincere attitude

75. I didn’t have a good meal all night after receiving your negative review.

76. To be precise, culture is a country or nation’s way of thinking, values, lifestyle, behavioral norms, Art, culture, science and technology, etc., it is a universally recognized ideology that can be passed on when human beings communicate with each other. It is the sublimation of perceptual knowledge and experience of the objective world.

77. Prompt reply and quick response can leave the impression of a responsible person on the customer.

78. I am really sorry. Due to the huge order volume during the peak period, the staff made a mistake while busy and sent you one less meal. It is indeed our mistake and we will send it to you immediately. One copy, and optimize our ordering and delivery process as soon as possible. I hope I can give you a perfect dining experience next time, thank you for your support.

79. Thank you for your negative review. If you don’t leave a negative review, the boss will fire me, an after-sales service attendant who has been useless. Thank you again. Have you encountered any difficulties while using the product?

80. To be dismissive is to imply that you despise his sarcasm, making him feel dejected and embarrassed. For example, she said: "Look at how you dress yourself up like a fairy." You can say without raising your head and expressionlessly: "My husband just feels good, it's not for others to see."

81. You have to answer a woman according to her needs. For example, what's wrong if you answer like my boyfriend? My little darling, then the woman will definitely follow you wholeheartedly.

82. Whenever my boyfriend says this, I am always very pleased. I feel that he is a person who understands me. I know why I say I hate it. The reason why I say I hate it is because I don’t want to walk anymore, or I want to eat delicious food, but I don’t want to say it out loud, so I just say it like this.

83. Sorry, I was just joking. Please forgive me if I offend you.

84. Dear guest, I'm really sorry that the dish you commented on is not available in our store. Did you accidentally comment on the wrong one? Thank you very much for visiting our store. I hope you can revise this review. , your support is our greatest motivation.

85. Dear XXX, I am very sorry that we could not satisfy you. We are deeply sorry for this. Please allow us to collectively bend 90 degrees to offer you our apologies, and please rest assured that your next order will definitely satisfy you.

86. Dear, to be honest, this price is worthy of the quality. Although we cannot compare with big sellers, we will do things according to our conscience. We talk about quality first and then the price. Everyone has witnessed that my baby is also popular with most buyers. I hope you are the first and the last one to be dissatisfied. During the store promotion period, buy 2 and get free shipping, so be the first to buy!

87. Hello dear, during the delivery, the delivery speed was delayed due to weather problems in the area. I have contacted the boss of the express company and he asked me to convey my apology to you! If When you visit the store again next time, he will pack the package for you personally and send it to you as soon as possible. I'm really sorry. The happiest moment is when unpacking. I have delayed the happy moment for so long and caused trouble to you. If you have any follow-up questions, please contact us in time and we will give priority to them.

88. Respond based on your daily life. If she asks you what you are doing, if you don’t know how to respond in an interesting way, you can say that you have just eaten, are going to read a book, or are running, etc. . Although this answer is very simple, you can introduce new topics, such as whether we can go for a walk together, etc., so that the two of you can communicate without embarrassment.

89. Propose solutions and commit to improvements

90. Can I compensate you for your time loss in exchange for your understanding? Will I be able to re-establish your trust in my store by waiving your courier fee next time? If I give you a Spring Festival calendar. Will you come to my store again and give us a chance?

91. But later, I also learned to act like a baby. Every time he wanted to eat or didn't want to walk, I would say, "I hate it!" and I would kiss and pat him with my hands.

92. No words can replace my guilty mood. How can I get your forgiveness?

93. At this time, he was also very happy. Will say to me: "What's wrong with my little baby?"

94. The food does not meet the taste: Hello, I am the manager of XX store. Sorry, our food does not meet your taste. You can try our popular dishes next time you're in the store, or I'll recommend them to you! Thank you and wish you a happy life!

95. If I give you a Spring Festival calendar. Will you come to my store again and give us a chance?

96. Dear, we are sorry that we could not satisfy you. We are deeply sorry for this. Please allow us to bend over 90 degrees to apologize to you and rest assured that you will be satisfied with your next order.

97. Have you followed up on the review? If there is no follow-up comment, you can directly upload the chat records of both parties. But not all sellers will solve it this way. After some sellers are unable to communicate with the buyer, especially if the buyer has already followed up the review, they will use sophistry to obscure other buyers' understanding of the negative review. In order to weaken the power of negative reviews. If what the seller said is not true, then the seller's after-sales processing capabilities are really extraordinary. If you are not satisfied with the product, you can return it. There is no need to leave negative reviews. You can still get your money back, although you will lose some money on shipping costs. But at least it won't be too much. Secondly, if the product is really not good and has quality issues, the seller still has to pay for the shipping costs. If the seller does not issue a refund, you can complain to the seller after the refund is successful. There's nothing we can do about it. Now that it’s reviewed, you can’t change anything. You can only modify the evaluation unless you modify it to a positive review. But I guess you won’t give the seller a good review in this situation now.

98. To know how to get along with others better, you must first understand the other person's emotions, understand their inner thoughts, and choose the appropriate communication method, so that you can get twice the result with half the effort.

99. First of all, the most important thing is not to shirk responsibility and express your apology first. The second point is to find the reason. Whether it’s the warehouse personnel or the courier’s delivery. After you find the reason, explain it clearly to the buyer. Don’t think too complicated. Buyers are also human beings. If they don’t deliberately embarrass you, you can basically explain the reason. All can be solved. Third, give the buyer a store discount coupon, or simply transfer a red envelope to the buyer to express your apology. It doesn’t need to be more, just one or two yuan. After eight years of working as a Taobao merchant, I have encountered all kinds of problems. There is nothing I can’t think of, only things I can’t encounter.

100. Be sincere, admit mistakes, and appease customers with a gentle attitude.