24-hour psychological assistance service

No matter in the early morning or late at night, there are people waiting for the epidemic hotline of Beijing psychological assistance hotline.

This special aid line provides spiritual comfort for those who feel lonely, depressed or nervous during the epidemic. Since the epidemic, the city's psychological assistance hotline * * * has received more than 2,7 calls for consultation, and the service time has exceeded 1,4 hours. Yang Fude, head of the expert group of Beijing psychological assistance hotline and president of Beijing huilongguan hospital, said that under the condition of local recurrence of the epidemic, some people's minds were impacted, resulting in symptoms such as anxiety, panic and insomnia. In order to relieve the psychological pressure of the public, huilongguan hospital combined with the reality, sorted out five self-regulation tips-maintaining a healthy lifestyle, ensuring a balanced diet, high-quality sleep and moderate exercise, communicating with family members, and often contacting friends by phone and video; Don't use smoking, drinking or addictive drugs to calm your mood; Collect reliable information, know the facts, rationally assess their own risks and take necessary protective measures; Reduce receiving information that makes you depressed, so as to relieve anxiety and worry; Adopt a healthy way that is effective for individuals in the past to help them relieve their emotions. People who are isolated at home should work and rest regularly and arrange their lives well.

The residents in the sealed-off residential area "feel that they can't hold back" and "when the isolation will be lifted, there has been no definite news, and they feel that they can't hold back." In the early morning, the telephone ring was particularly loud, and a resident of the closed community called for help. "I am particularly willing to actively cooperate with the prevention and control policies. In the first few days of isolated observation, I still felt quite relaxed. However, over time, I became more and more anxious. " Callers pour out the source of their negative emotions. "When will it be unsealed?" "I have done 7 nucleic acid tests. Is the next one the last one?" "I am usually an outdoor enthusiast, and my idle life at home makes me restless." "I feel very depressed when I watch my family live a comfortable home life and feel that there is no one to tell." Anxiety is increasing day by day. Emotional fluctuations have gradually brought physical reactions to the caller. He can't eat, sometimes he stays up all night, and sometimes it is difficult to fall asleep or wake up after a short nap. "If I can't get out, what should I do? Think of a way for me!" Callers repeat their demands over and over again. The solution is to listen patiently and arrange the "schedule". It is consultant Wang Jingna who answers this call. In the first ten minutes, she patiently listened to the caller's complaints, responded and accepted the caller's emotions. For most people, releasing the inner pressure can effectively relieve the depressed mood. "In fact, you can't eat well or sleep well now, which has a lot to do with anxiety. When people are in a bad mood, it is easy to pay too much attention to the immediate problem, which is what people often say. Wang Jingna patiently carries out psychological counseling, so that callers can understand their current physical and mental state, which is helpful to further relieve nervous emotions. After that, Wang Jingna guided the caller to shift his attention from epidemic information to other aspects of daily life. "You can try to find something to do for yourself. While tidying up the room, tidy up the mood; Release anxiety while exercising. " After nearly an hour of telephone communication, Wang Jingna obviously felt that the caller's anxiety had calmed down, so she began to actively arrange a "schedule" for him to live in isolation.

Home-schooling students cry "My parents are bothering me every day". Since the outbreak of new crown pneumonia, in the past two years, Wang Jingna has an obvious feeling that the number of callers who call the hotline for psychological counseling has increased. Repeated epidemics often cause primary and secondary schools in some areas to study at home. Not adapting to home life, not accustomed to online classes, and increasing the time spent with parents, resulting in increased friction in trivial matters of life, all of which will lead to psychological problems of teenagers. Not long ago, Wang Jingna answered such a call. "I am so sad, they are bothering me every day!" The caller is a junior high school student, and the "they" in his mouth are his parents. He is studying at home, without the regular daily routine of the school, and the learning method of online classes makes him uncomfortable. But what makes him unbearable is that his parents don't understand and blame themselves. "Sleep late to get said, get up late to get said, play a mobile phone for a while to get said. Sometimes I use my mobile phone to inquire about learning materials. When they come in and see me holding my mobile phone, it is a lesson to cover my face, which makes me feel particularly wronged. " When the caller narrated, there was a cry in his voice. The solution is to persuade and inspire Wang Jingna to listen to the crying of the teenager. When the other person's mood is slightly stable, she evaluates his mood by asking questions. Emotional assessment is not a professional medical diagnosis, but it can help consultants make the choice of assistance programs. After confirming that the other party has no high-risk factors and personal safety is guaranteed, Wang Jingna is a little relieved. "Have you told your parents about these worries?" Wang Jingna asked gently. The child gave a positive answer, "Yes, but they won't listen or understand." Wang Jingna patiently communicated with the other party: In fact, effective communication is not an easy task. If you can't expect to express it, the other party will certainly understand. "But you should still actively try to communicate, which is good. Only when you express it will they have the opportunity to understand your demands and then understand your thoughts. " During the conversation of more than 5 minutes, Wang Jingna thought of many ways with the teenagers in an inspiring way: when the mood is about to break out, she can briefly shut herself in the room and calm down; Put yourself in the other's shoes and understand your parents' situation; Sometimes parents speak in the wrong way, but the content of the suggestion is reasonable. At this time, they should take the initiative to make changes. The teenager gradually stopped crying and his mood stabilized. The left-behind medical staff confided that "no one understands my pressure". On the battlefield of fighting the epidemic, medical staff all over the country are soldiers, but sometimes soldiers are inevitably vulnerable. There was a caller who impressed Wang Jingna deeply. The other party is a nurse working in a hospital. During the tense epidemic period, many colleagues were transferred to support the frontline anti-epidemic task, and the work of the left-behind medical staff became more arduous. The caller is a young man who has just joined the work. She lives alone in the city where she works. Unfamiliar environment, a person's room and a two-point and one-line life have made her feel a little lonely and helpless. When she first entered the workplace, the sudden busy work not only increased her physical burden, but also aggravated her depression. Callers have also tried to get some emotional comfort from family and friends, and the response is always: "Nothing, just get through it." "Don't be stressed, no matter what work is very tired." "Don't be so fragile, everyone is equally difficult." However, such a response made her feel that her family and friends did not understand and recognize her anguish. It's okay not to tell relatives and friends, but to be comforted by them, the caller is even more wronged and even angry. The solution is fully affirmed to relieve stress. "In a special period, you bear special pressure. It's really not easy, it's hard. " During the call, Wang Jingna repeatedly affirmed the other party's efforts. "Even if you didn't go to the front line, your persistence in the' rear' is also a strong backing for epidemic prevention and control. Your efforts are to let everyone have no worries. " Sincere affirmation and encouragement warmed the caller's sad mood, and she gradually recovered from her collapsed mood. "When we don't get the expected response, does it mean that the other party doesn't care about us?" "What can you do to relax yourself after a busy day's work?" If you have been trapped in the negative emotions coming from the tide, there is no way to think about your situation rationally and find a way forward. After calming the caller's emotions, Wang Jingna helped the other party find the problem and find a solution by asking questions. In the past two years, the staff of the psychological assistance hotline can clearly feel the psychological changes and influences brought by the epidemic. "In the face of the epidemic, anxiety is an inevitable emotion. But just like the normalization of epidemic prevention and control,' psychological epidemic prevention' should also be normalized. People have gradually adapted to the life with them and understood the truth that' the method is always more difficult than it is'. " Wang Jingna said. Our reporter Sun Leqi's service information Beijing psychological assistance hotline is run by Beijing huilongguan hospital. Huilongguan hospital, Beijing is a third-class and first-class mental health hospital, as well as Beijing Psychological Crisis Research and Intervention Center and National Health Commission Psychological Assistance Hotline Project Office. The hotline provides 24-hour psychological assistance service, and an epidemic line is added to intervene and guide the psychological distress of callers. ■ Psychological assistance hotline 8-81-11171-82951332 Source: Beijing Evening News Process Editor: Yan Shengmiao