Summary of quality nursing service (2)

8. Strengthen nursing safety management, revise and improve nursing emergency plans and notification procedures to ensure nursing safety.

In the whole nursing process, strengthen the management of critically ill patients, high-risk drugs and special pipelines, and strengthen the awareness of routine inspection of hardware facilities, infrastructure, first-aid items and various instruments and meters in departments to ensure nursing safety.

9. Strengthen the management of nursing human resources, rationally allocate nursing human resources, and make reasonable arrangements according to the actual situation of each department, and take the forms of flexible scheduling, department deployment, nursing department deployment, and increasing nursing manpower during busy hours to ensure timely treatment and nursing for patients.

10. By going to Yulin Orthopedic Hospital for guidance, visiting and studying abroad, participating in various nursing-related training courses, in-hospital training, in-hospital training, nursing rounds, morning meeting questions, on-the-job academic education, etc., we will strengthen the construction of nursing team, do a good job in training nursing staff, improve the professional level of nursing staff, enrich the connotation of nursing services and improve the quality of nursing services.

1 1. Strengthen health knowledge education and nurse-patient communication, carry out health knowledge education according to the characteristics of each specialty and individual differences, and carry out nursing safety, health knowledge education and nurse-patient communication and communication throughout the whole process of patient hospitalization, strive to build a harmonious nurse-patient relationship, go deep into the ward to solicit opinions, issue satisfaction questionnaires, understand patients' needs, and improve nursing work. Through questionnaire survey, patients' satisfaction with nursing work reached 95%.

12. Summarize the exchange experience, strengthen the exchange and communication between the head nurses in various departments, learn from each other and learn from each other's strengths, commend and reward the excellent nurses in the advanced wards of internal medicine, orthopedics and Huang Chun 10, set a typical example and better promote the quality nursing service.

Third, the effectiveness of the work

1. Nurses' sense of responsibility, service awareness and nursing quality have been enhanced.

2. Nurses have gained the trust of patients, and their work has also been recognized by patients.

3. Nurses' service attitude has been greatly improved, the nurse-patient relationship has been strengthened, and nurse-patient disputes and nursing complaints have been reduced.

4. Nursing safety has been further guaranteed.

Fourth, the main problems

1. Some departments are short of clinical nurses and basic nursing work is not in place.

2. Some nurses do not know enough about carrying out high-quality nursing service activities, and their active service awareness and work enthusiasm need to be improved.

3. Some nurses' professional knowledge is not solid enough, and they lack health knowledge education, nurse-patient communication and communication skills.

4. The nursing work mode has not changed fundamentally, and the responsibility system has not been fully implemented.

Verb (abbreviation for verb) thoughts on future work

1. Strengthen nurses' service consciousness, enrich the connotation of nursing service, and strive to provide better nursing service for patients.

2. Further standardize and improve the nursing workflow and implement the overall nursing responsibility system.

3. Adjust and enrich the clinical front-line nurses, and appropriately increase the number of nurses according to the business situation of each department, so that the bed-to-nurse ratio can reach 1:0.4.

4. Strengthen the professional training of nurses, improve their professional level and further improve the quality of nursing service.

20 13 years 1 month 17 days

Summary of quality nursing service [3]

Our department closely revolves around the work plan of nursing department and departments, with the goal of "good service, good quality, good medical ethics and satisfaction of the masses" and the main line of improving nursing quality. With the smooth development of quality service, we truly realize the importance of quality service from the heart, regard quality service as the bounden duty and responsibility of nurses, and treat every patient with gratitude. "Please" the system commitment from the wall, let the quality service "walk" the document, change the passive service into the active service, go deep into the ward, understand the patient's psychology, understand the patient's needs, and enhance the nurse-patient relationship. Through the development of high-quality nursing service, nurses' sense of responsibility to patients has been strengthened. As long as you find any problems that need to be solved in the patient's life or nursing when you go deep into the ward, you will deal with them in time and solve them in place. The nursing work in our department is summarized as follows:

First, unify thinking, raise awareness and organize implementation.

1, department leaders attached great importance to it, repeatedly stressed the determination and importance of promoting quality nursing service, and organized the formulation of implementation plans.

2. Actively mobilize within the scope of general practice and actively carry out quality nursing services.

Second, clear thinking, conscientiously implement the work.

1, establish and improve nursing rules and regulations, work norms and job responsibilities. Ensure the basic quality and safety of nursing.

2. Conscientiously implement high-quality nursing service, issue satisfaction questionnaires, let patients and their families know the content of basic nursing work, and accept the supervision of patients and society.

3. Strictly implement basic nursing: such as nail cutting, eating and assisting patients in drainage.

Integrating health education after basic nursing not only strengthens basic nursing, but also enhances the relationship between nurses and patients.

4. In order to implement the special nursing management system and nursing safety management measures, strengthen clinical nursing and ensure medical safety, the nursing department has formulated some safety signs, such as fall prevention signs and drug allergy signs, to reduce the occurrence of adverse events.

5. The team leader shall check the basic nursing work of the class in each shift, and the head nurse shall check it every day to find out the existing problems, analyze the reasons and put forward improvement measures.

Three, actively carry out quality nursing service and responsibility system of holistic nursing.

1. After carrying out high-quality nursing service, patients can return their time, the quality of nursing is improved, and patients are very satisfied. After carrying out the responsibility system holistic nursing, the nurse in charge can understand the patient's condition, medication and auxiliary examination in this area, find out the shortcomings of the medical team in time, and correct them in time to avoid mistakes. Basic nursing is in place, and morning and evening nursing is better than before.

2. Working mode of clinical nurses. Implement the responsibility system, the overall nursing team responsibility system or the responsibility system for nurses, and ensure that the beds are cared for. Gradually implement the "bedside work system for nurses", and gradually realize that nurses can closely observe the patient's vital signs and illness changes in the ward or beside the patient under normal circumstances; Patrol patients regularly, conscientiously implement bedside handover, treatment and nursing, and establish clinical nursing methods such as "bedside record system" for nurses.