2. Collection of Summary Papers on the Work of Convenience Service Center

Work summary of convenience service center 2 pages. Since the beginning of this year, under the correct leadership of the county party committee and the county government, and under the guidance of the county administrative service center, our town has provided convenience services? Theory of Three Represents theory? Important thought, guided by Scientific Outlook on Development, to? For the people, the convenience and the benefit of the people? With the goal of improving work efficiency and the purpose of sunshine convenience service, we have taken effective measures to comprehensively promote village-level convenience service agents and achieved remarkable results. By the end of June 1 1, the center had received 3,840 people, accepted 3,840 projects of various types and completed 3,840 projects, including 3 projects accepted108 and 732 entrusted projects, with a completion rate of 100%. In 20XX, it was rated as a municipal demonstration site by the municipal government service center.

I. Progress of work

(a) improve the service function, convenient for the masses.

The total area of the convenience service center in Gaoshi Town is 1, 4 1 m2. * * Five types of windows, Party and government, Disabled Persons' Federation, family planning service, economic and labor security, land, forestry and agriculture. At present, there are 8 window staff, and each service post has a post and a post. The director of the center is also the deputy director of the town party and government office. All the personnel in the center are transferred from all relevant departments and listed for posts. Cadres' identities, positions and other posts are all posted in the lobby, and cadres' work destinations are informed, which solves the problems of which door to go to and who to look for when people go to villages and towns, reduces the delay, delay and delay caused by unclear procedures and inadequate handling personnel, and effectively solves the problem of people's difficulties in doing things. Actively submit government service information to the superior, and successfully complete the task of information submission.

(2) Expand working ideas and highlight service priorities.

In view of some common problems reflected by the masses during the operation of the center, the town party Committee and government complied with the people's feelings and guided by the situation, set up professional convenience service teams in agricultural technology, law, medical and health care in time, and regularly went deep into the village group or carried out convenience service activities in the town on bazaars.

At the same time, in order to make things more convenient for the masses, we extended our services to village groups. Nine ones? It is required to complete the village-level convenience service agency in an all-round way, with village documents as the agent and village group leaders as the agents for each group, and to build a convenience service network covering the three levels of town and village groups, so as to truly realize the goal of the masses and cadres to start work and serve the door. In 20XX, village-level organs * * * received more than 4,720 people, accepted 3,420 projects of various types and completed 3,420 projects. In the process of serving the masses, cadres not only enhance their working ability, but also enhance their feelings with the masses.

(3) Standardize procedures and implement sunshine operation.

Our town's convenience service center publicized all procedures, instructions, time limits and charging standards, put all affairs under the supervision of the masses, put an end to black-box operations, and enhanced cadres' awareness of administration according to law, diligence for the people, honesty and self-discipline, effectively curbing? Want to eat and get a card? This phenomenon has created a good environment for economic development. The window set up by the center is mainly responsible for handling matters that cannot be done in the village. According to the needs of the masses, the relevant departments shall handle it in accordance with the prescribed workflow and return it from the window after completion.

By standardizing services, unnecessary intermediate links are reduced, procedures are simplified and efficiency is improved. The procedures were completed in one go, and the service function was greatly improved. Efforts were made to promote the networking of administrative examination and approval software systems. In July of 20XX, the electronic monitoring system for convenience service was successfully opened. The opening of the system timely fed back the opinions and suggestions of the masses, which effectively promoted the improvement of our work efficiency and service quality.

(four) strict management system, improve service quality.

In order to further improve the service quality, put an end to the phenomenon of violation of discipline and discipline in the center, and create a soft environment with correct style, excellent service and high efficiency in the convenience hall, our town has strengthened management and introduced a number of measures to provide comfortable guarantee for the people who handle affairs. First of all, the central management system of the town party Committee secretary personally and the deputy secretary specifically was clarified, and the center supervised and managed the whole process. Secondly, the center is required to strictly abide by ten management systems, such as post responsibility system, work supervision and inspection system, first inquiry responsibility system, completion announcement system, termination system, listing system, one-time notification system, limited completion system, dereliction of duty investigation system and ten bans, and put the system on the wall.

In daily management, strict attendance, regular inspection, timely stop the problems found in the inspection, give verbal warnings to those who violate discipline, and record them truthfully. Regularly count the violations into tables and submit them to the town party and government office for notification. Clear responsibility for the staff: whoever violates discipline, who is responsible, who violates discipline, who will deal with it. In violation of the relevant provisions of the staff, depending on the seriousness of the case, to give criticism and education, ordered to check, informed criticism and handling, adjustment of personnel and other responsibilities. At the same time, all staff are required to be practical when receiving people who come to handle affairs? Five don't let? . Love life, love work, help others, and strive to create a window of people's satisfaction. In May and June this year, 10, our town's convenience service center greeted the inspection of the leaders of the municipal and county government service centers successively, and received rave reviews.

Second, there are shortcomings.

(a) the professional level, service quality and efficiency of individual window staff need to be improved, the concept of discipline needs to be strengthened, and the working methods need to be improved.

(B) insufficient funds, convenience service centers and village-level agencies office hardware is not perfect.

(C) Convenience center window staff business training is not enough.

Third, the next step

(a) to strengthen self-construction, further improve and perfect the management system, strengthen the efficiency supervision and management, and strengthen the establishment of the evaluation system for the center staff. Further standardize the construction of convenience service facilities in towns and villages to make services more scientific and reasonable.

(two) to carry out various trainings to improve the quality and working ability of staff. First, trainers should have a strong sense of purpose and dedication, truly put the interests of the masses first, and do things for the masses in a down-to-earth manner; The second is to have skilled business skills, strengthen study, improve quality and establish a good image of administrative service.

(4) Broaden the service field. Constantly expand the service field and develop new services in areas related to people's production and life, economic development and agricultural science and technology. While doing a good job in providing good services for the central people, we should broaden the service fields, enrich the service forms, carry out on-site services and extend the service chain.

Work summary of convenience service center 2 pages. In the past 2 1 year, under the correct leadership of the town government, Shuiming community has thoroughly implemented? Theory of Three Represents theory? Important thought, adhere to the people-oriented, fully implement the Scientific Outlook on Development, and vigorously improve work efficiency. Serve the people, stay out of it and keep people at home? For the goal, change the ruling idea, strengthen mechanism innovation, actively promote the whole-process agency system for serving the people, strive to build a service mechanism for the people, facilitate the people and benefit the people, and carefully build a service for the people? Green channel? , and achieved remarkable results. Up to now, * * * has received more than 800 visits and consultations; 570 applications from the masses were accepted and 468 were settled, with a settlement rate of 97% and satisfaction rates of 98% and 4%.

First, the whole party mobilized and the whole people participated to create a working atmosphere for serving the people.

(A) unified thinking, the formation of * * * knowledge. Seriously organize and study the relevant documents and leadership speeches of the municipal party Committee and the street, understand and master the spiritual essence, and unify their thinking. Through in-depth study, everyone agrees that serving the people throughout the process is an effective way to improve the efficiency of government affairs, lower the threshold of government services and do a good job in serving the people. It is also a new measure to improve the government's execution and promote efficiency. It is an effective carrier to change the work style of cadres and close the relationship between the party and the masses. Focus on the construction of community networks and convenience service halls, and promote all work in by going up one flight of stairs.

(2) Strengthen leadership and improve organization. Established? Party and government leading, departmental linkage, * * * participation? The working mechanism of serving the people is as follows: first, set up a leading group for serving the people, with the secretary as the team leader and the person in charge of six stations and two rooms. Set up a convenient service hall to form a working pattern of * * * management. The second is to transform and improve the convenience service hall to provide a first-class service environment for the masses.

The investment is 65,438+100,000 yuan, and it is equipped with video monitoring equipment for serving the people. The hall is connected with the town government in work and business, which ensures the efficient operation of serving the people. The third is to set up agents, unify the layout and set up public columns and other facilities. Strengthen business training and become a service for the people? Good at things? .

(3) Publicity and mobilization, and participation of the whole people. Made a guide to serving the people, the content and workflow of serving the people, publicized the contact number and supervision method, brushed the slogan, and did it? Community echo wall? And other forms, so that the broad masses of party member cadres and the masses understand, support, care and participate in the work of serving the people. Through extensive publicity and launching, the agency work of serving the people in the whole process is well known and deeply rooted in the hearts of the people, which has aroused the enthusiasm of party member cadres, improved efficiency and formed a good working atmosphere of serving the people. At present, 730 service cards and service instructions have been printed.

Second, highlight key points, innovate ideas, and improve the quality of serving the people.

A complete solution? Difficult things to do? Problems, convenient for the masses to do things, we start with improving the quality of service for the people, actively explore innovative work ideas, innovative service content, innovative service means, and do a good job in serving the people? A cycle? Do it? Two extensions? Do a good job? Three extensions? Let the focus of service move down, the responsibility move forward, and serve the people smoothly? Green channel? .

(1) Do a good job? A cycle? . In the work, we should start with three links: acceptance, handling and reply, standardize the process, and establish a closed service system with vertical and horizontal connection and efficient operation. Vertically, the citizen's bid is accepted and registered by the agent first, and then sent to the agency of the community convenience service hall. After accepting the registration, the convenience service hall can handle it on the spot. If it cannot be handled on the spot, the organizer will complete it within the prescribed time limit and explain to the office staff the answer to the applicant. Matters that belong to street-level examination and approval shall be examined and approved by the convenience service hall to the street. Horizontally, according to the internal business division, a closed-loop system of acceptance and handling with mutual coordination and supervision is established.

The first is window acceptance. There is a reception desk at the entrance of the hall, which is responsible for accepting applications from the masses.

The second is full-time agent. After accepting the application, the window organization will carefully register and issue a letter of commitment to inform the applicant of his rights and obligations, and promise the deadline for processing, and the applicant can wait for the result.

The third is supervision. According to the nature of the work, the full-time agent will transfer the materials to the specific handlers of the relevant sites; Supervise the specific handlers to close the case quickly within the promised time.

(2) strengthening? Two extensions? .

The first is to expand the service content. In addition to the transactional examination and approval agency matters stipulated in the service guide, according to the needs of the masses, we should combine service for the people with service for the people and business, and increase services such as policy propaganda, employment information release, practical technology, mass visits, and conflict mediation, so as to develop from transactional agency to production-oriented and scientific-technological services and provide services for people's lives. Establish a system of visiting cadres, receiving people's feelings and working on the spot. By cadres? Four senses, four cleanness and four mastery? Public access and mass affairs agency service mechanism. Do you realize that the focus of work has shifted downward, and mass petitions have become cadres' next visits? Are the masses asking for help? .

The second is to expand service methods. Window cadres are required to seriously study the content of serving the people, improve their professional work ability, understand the needs of the masses on the basis of doing their jobs well, help the masses solve problems, and provide all-round, convenient and efficient government services for the masses.

Work hard to achieve practical results and create a new situation of serving the people. The whole-process agency system for serving the people has a wide coverage, and cadres and the masses are highly concerned. In order to ensure efficient and orderly operation and truly serve the masses, we have established and improved? Six systems? Gradually establish a long-term mechanism to serve the people.

The first is the regular meeting system. Hold a joint office meeting of members once a month to inform the situation, summarize the achievements, find out the shortcomings, analyze the crux and solve the problems.

The second is the open system. In the work of the whole organ serving the people, all matters and procedures that need to be made public should be made public to facilitate the masses to handle affairs and implement supervision.

The third is the commitment system. Commitment time limit, charging standard, service attitude, service quality and commitment content. Accept supervision by the masses.

The fourth is the regulatory system. The undertaker should urge and supervise through the undertaker, and set up a report telephone number and suggestion box for the specific handler, accept the supervision of the society and the masses, and prevent and overcome the phenomenon of illegal agency and card-taking.

The fifth is the accountability system. The inspector team promptly investigated and dealt with violations of discipline and discipline in the process of agency, and held accountable.

The sixth is the evaluation system. Take the acceptance rate of application matters, the completion rate of agency matters, the fulfillment rate of promised matters and the satisfaction rate of the masses as important contents of cadre assessment and carry them out in window agencies? Top ten service stars? In the selection activities, outstanding agents with outstanding work performance and recognized by the masses shall be publicized and studied; Those who make things difficult for the masses, don't do things, buck passing, and do things poorly will be dealt with severely once verified.

Through the establishment of a long-term mechanism for serving the people, it has effectively promoted the construction of communities and cadres, promoted the construction of harmonious communities, and achieved remarkable results.

First, it is convenient for the masses to do things. In the past, people often had to go back and forth many times to do things. Running around, how many people do you approve of me? It is time-consuming and laborious. After the implementation of the agency system for serving the people, the masses only need to recognize the door of a reception room and hand in a complete document, so they don't have to worry about other things, which greatly facilitates the masses.

Second, the work style of cadres has been changed. Through the unified acceptance of the window, the organic operation within the organs, and the whole process of supervision, we will ensure the change of cadres' style of work from the mechanism and make the past exist. Difficult door, ugly face, ugly words, difficult things? Eradicate the phenomenon completely, encourage cadres to think about what the masses think, worry about their urgency, take the initiative to do good deeds and practical things for the masses, and establish a relationship between cadres and the masses? Lian Xin Bridge? .

The third is to promote social stability. The implementation of the whole-process agency system for serving the people and the shift of the focus of work have unblocked the channels of appeal, enabling the party Committee and government to grasp the ideological trends of grassroots people in the shortest time and within the largest scope, solve their concerns in time, resolve contradictions and promote social stability.

The fourth is to optimize the economic development environment. The implementation of the whole-process agency system for serving the people has provided convenience for the masses to obtain rich information, engage in self-employment, go out to work and produce scientifically, and fully mobilized the enthusiasm of the masses to get rich and run a well-off life.

I recommend it carefully.