Personal work summary of township convenience service centers

Personal work summary of the township convenience service center

Personal work summary of the township convenience service center. There are also some principles of life in the workplace. You must learn to respect others at all times and learn to be different from others. Interacting with people is a compulsory course in the workplace. Learn from the personal work summary of the township convenience service center. You must be the master of the workplace! Personal work summary of the township convenience service center 1

This year, our town attaches great importance to the work of the convenience service center. Under the guidance of the Yilong County Government Service Center and with the full cooperation of all cadres, we insist on administration in accordance with the law. , the purpose of high-quality service, continuously expand the functions of government services, improve the efficiency of government services, and standardize government service behaviors. The work of our town’s convenience service center in 2018 is now summarized as follows:

1. The work of the convenience service center

First, in terms of site construction, our convenience service center is located on the first floor of the office building , to facilitate serving the masses. Effectively integrate the existing office resources of the government and grassroots stations and arrange and use them in a unified manner. Second, in terms of project settlement, our town has 8 service windows, namely family planning, civil affairs, labor and security, traffic management office, land and resources, poverty alleviation, agriculture, and forestry. Third, in terms of system construction, the convenience service center of our town was named as the convenience service center of Tumen Town, Yilong County as required, and various systems such as the first inquiry responsibility system, the clean government construction system, the accountability system, and the time-limited settlement system were established and improved. , various systems, service instructions and other specifications are posted on the wall.

2. Construction of convenient service centers in villages (communities)

26 villages (communities) in the town have established convenient service center agencies, implementing village The four-position cadres work in shifts, the agency flow chart of each agency point, the agency point service instructions, and the agency point agency system are standardized and posted on the wall, the agency point work responsibilities are implemented, and a convenient service card is produced, including the matters to be handled, the agent and the agent. Telephone. Throughout the year, each village (community) handled more than 1,300 projects. The agency provides free services throughout the entire process and does not charge any fees for processing.

3. Main work measures

1. Strengthen leadership and implement responsibilities

The town party committee and government attach great importance to the work of the convenience service center, led by Mayor Xudong , Deputy Secretary of the Party Committee He Gang is specifically responsible, and the directors of various offices assist in the construction work. In accordance with the county's requirements, the service content that should be stationed in the convenience service center has been fully implemented, and it has been achieved that it must be included. Convenient service stations have been established in 26 villages (communities) in the town.

2. Innovate ideas and highlight key points

In the construction of convenient services, our town focuses on innovative work ideas and achieves four combinations: First, combine convenience service work with target assessment; The second is to combine the work of convenient service centers with the work of poverty alleviation; the third is to combine the work of convenient service with the activities of rectifying cadre work style and implementing the scientific outlook on development; the fourth is to combine the work of convenient service centers with the construction of party style and clean government. Through these four combinations, we have effectively promoted the development of convenience services, improved the quality and work level of convenience services, and achieved obvious results.

3. Standardized work and improved measures

According to the actual situation of our town, the convenience service center adopts a combination of centralized office and individual duty. Centralized office means: on every rush day, all staff in all window units will be on duty on time. Individual duty means: on non-rush days, the convenience service station will arrange one or two staff members to be on duty in turns to maintain the daily reception, pick-up, consultation and other work of the convenience service station.

4. Existing problems

1. Due to economic difficulties, some necessary office equipment in the convenience center cannot be solved, and online office cannot be fully promoted.

2. The conditions of village-level convenience service rooms are limited and there is no relevant hardware support, which is not sufficient for the masses to check relevant information online.

5. Next step work plan

First, do a good job in publicity work. It is necessary to carry out extensive publicity among the masses by posting announcements, printing leaflets, holding rallies, etc., so that the masses realize that the center is indeed good and convenient for the people. The second is to expand service areas. The town convenience center must persist in doing a good job at the lobby window to provide good services to the people who come to the center, while broadening the service areas and enriching the service forms. The third is to strengthen the construction of the central team.

In terms of team education and training, we must first strengthen mission education and secondly strengthen business skills training.

In short, our town’s convenience service center has facilitated the masses’ services, promoted rural economic development and social harmony and stability, and achieved obvious results. However, there is still a certain gap compared with advanced units. In the future, we will further strengthen We will work hard to truly build the convenience service center into a popular project that serves the masses. Personal Work Summary of Township Convenience Service Center 2

In order to comprehensively improve the public service environment, enhance public service capabilities, and better serve the people in mountainous areas, and to more accurately display the locations of each station Based on the actual situation of the township, we take the opportunity of "further transforming government functions, improving work efficiency, building service windows, and building a service platform" to pay close attention to the construction and standardized operation of convenient service centers.

1. Basic situation

Meijiajia Convenience Service Center is located in the Meijiajia People’s Government. It was built in accordance with the unified requirements of superior standardization and invested more than 100,000 yuan. It was built in August 20xx. Officially launched this month. In 20xx, the township party committee invested nearly 150,000 yuan to upgrade the hardware and software of the convenience service center. The current office area is about 200 square meters. The center is stationed in the Party and Government Office, Social Planning Office, Social Affairs Office and other departments. It has 7 service windows and 14 professional staff. It implements fixed positions, fixed responsibilities and fixed personnel, and a centralized open office model in the front and back offices. It handles matters related to family planning. 52 public services including civil affairs, Disabled Persons' Federation, construction management, land and resources, forestry, and labor. The service center implements dual management. Administratively, it is subordinate to the leadership of the township party committee and government, and professionally, it is guided by the relevant functional departments at the higher level. The service center implements modern offices and is equipped with modern office facilities such as computers, printers, and cameras, as well as service facilities such as rest chairs, drinking fountains, and newspaper racks.

2. Personnel Management

The staff of the convenience service center implements "dual management". The business is guided and managed by the leaders in charge, and the daily work is carried out by the convenience service staff. Central supervision and management. All service windows are staffed by staff with good political qualities, high professional standards, and strong sense of responsibility. At the same time, we will implement subsidies and welfare benefits for service center staff.

3. System Management

The township party committee and government established a special leading group, and formulated and issued documents such as the "Implementation Opinions on Further Improving the Construction of Convenient Service Centers" to clarify The service items, handling personnel, service procedures, management systems and operating mechanisms of the convenience service center have been clarified to ensure that the personnel are capable, the operation is standardized, and the funds are sufficient, so that the construction of the convenience service center has entered an institutionalized and standardized track. By disclosing the identity, service hotline, and commitments of the service center staff, and fully implementing systems such as listing, registration, and cancellation of accounts, we further increase the openness and transparency of services and create a good service environment for the general public.

4. Strengthen supervision and management.

In order to strengthen the supervision of the convenience service center, the township party committee and government installed electronic monitoring equipment in the convenience service center. All leaders of the township party and government can monitor the working status of the convenience service center in their offices. This makes the work of the convenience service center completely open and transparent, completely eradicating the past phenomenon of "difficult to find people, difficult to recognize the door, ugly face, and difficult to do things" when people go to the government for services, and enhances the people's trust and support for the party committee and government. .

5. Work Highlights

Implement "one-stop" service. All matters handled externally by the township government window units and service industries are based on the "one-stop" service model. On the one hand, it has changed the chaotic phenomenon of registration in the past. Applicants who come to handle matters are first received, registered and signed by the staff of the convenience service center, and then handed over to the leader in charge for review and signature, and then returned to the service center for processing. On the other hand, the chaotic situation of sealing has been changed. When applicants come to handle matters, the service center staff will first accept the matter, and then hand it over to the leader in charge for approval according to the business type before handling it. It has truly achieved "one window acceptance, internal circulation, and time-limited settlement". Since the beginning of this year, our township service center has accepted 1,966 mass applications, and more than 1,953 have been completed.

Although our work has achieved certain results, there is still a certain gap between the requirements of our superiors and the expectations of the masses.

In the next step of work, we will continue to increase the standardization of the operation of convenience service centers, further transform the work style, innovate mechanisms, improve efficiency, and strive to build the convenience service center into a bridge between the party and the government and the masses, and a place to close the relationship between the party and the masses, cadres and the masses. .Integration agent to make greater efforts for the economic and social development of Meijia. Personal work summary of the township convenience service center 3

In 20XX, under the correct leadership of the town party committee and government, and under the specific guidance of the county government service center, the convenience service center transformed functions, optimized services, and facilitated the masses , with the goal of improving work efficiency, the following work has been carried out solidly:

1. Abide by rules and laws, and stick to their posts.

The staff of the convenience service center strictly follow the system, act impartially, and never shirk their duties. The convenience agencies in each village (community) handle daily affairs for the masses in strict accordance with the system requirements. Strict attendance system and strict work discipline requirements. In the past six months, the county Commission for Discipline Inspection has issued monthly administrative performance reports. It has been found that our town’s convenience centers have not opened their doors, employees have not arrived at work, and they have not done anything unrelated to work during working hours.

2. Strengthen learning and continuously improve service quality.

The staff of the convenience service center carefully study the service procedures and relevant laws and regulations, adhere to the first-inquiry responsibility system and time-limited processing system, listen to the opinions of the masses with an open mind, constantly improve relevant systems, constantly improve working methods, and transform Work style, service quality and efficiency are continuously improved. For people who are emotional due to lack of understanding of the situation or misunderstanding, the staff actively explain and assist in handling the work. In the past six months, there has been no quarrel between staff and the public at the convenience service center, causing adverse effects.

3. Serving the people and providing fast services

Adhering to the purpose of serving the people pragmatically, providing convenience and efficiency, and focusing on optimizing services, we meet the needs of the people conveniently and quickly. Currently, there are four windows including family planning, labor insurance, construction management, and civil affairs. After the settled departments centralized their offices, it became more convenient for the masses to do things. The masses were very satisfied and responded well. The staff at each service window work seriously and serve the people enthusiastically. In the past six months, the civil affairs window has received 23 consultations from the masses, reported 26 people for medical assistance, completed "measured services" for 68 people in people's livelihood projects, and updated the five guarantee accounts for more than 120 households; the construction management window has received 30 consultations from the masses to handle real estate certificates and house repair procedures. More than 22 households have applied for real estate certificates; the labor insurance window has received more than 120 consultations from the masses, more than 180 new rural pension insurances, and more than 2,300 new rural insurance certifications; the family planning window has received more than 70 consultations from the masses, and the application for single-child parents has been honored 61 people received certificates, 62 people received maternity service certificates, 300 administrative seals were stamped, and more than 2,000 copies of promotional materials were distributed.

4. Complete the task conscientiously according to the county target assessment.

Each window will establish a convenient service management evaluation system every month, input statistical information into the "center" information management system in a timely manner, and seriously treat and complete the people who need to handle cases, so as to achieve an average settlement rate and satisfaction level. up to 100%. Over the past six months, our town’s convenience service center has scored 100 points in the monthly county target assessment.

5. Existing problems.

The function of the window is limited, and sometimes one thing cannot be completed thoroughly, which affects the mood of the people working.

Due to the work needs of the office, the personnel in the AB position of some windows are not on duty, resulting in the window being vacant.

6. Next step work plan

First, strengthen the construction of the central team. Strengthen study, stick to their posts, and build a team that enthusiastically serves the people and satisfies them. The second is to do a good job in publicity. We need to use various forms of publicity to let the masses realize that the center is indeed good and convenient for the people. Publicity materials from various departments are distributed at each window to let the public better understand relevant policies. The third is to do a good job in reporting information and completing information tasks.