The guest found a cockroach crawling on the wall while eating, and then the guest was in no mood. How to solve it as a waiter?

There are cockroaches in the food. The waiter's coping style:

Attendant 1: If you receive a complaint, you must deal with it immediately. Although the waiter is ordering food for other guests, he can ask other waiters to order food instead if he wants to deal with the dissatisfaction of the guests quickly. Guests don't like food with foreign objects. Putting it in front of them will only make the guests more angry. Please take it away as soon as possible and apologize to the guests.

Waiter 2: Go into the order immediately and help the guests make another one. If they eat more than half, buy them a drink, and the guests will be relieved. Remember to ask the guests to talk more, and we can work it out together. If you ask, "Excuse me, can I get you something else?" The guest reacts before the action. If you want to help the guest change something else, you should say to the guest immediately after taking the food container, "I'm sorry, I'll get it now, please wait a moment." And tell the kitchen at once and let the kitchen do it at once.