Contents of Ten Red Lines of State Grid

Legal analysis: "Ten Prohibitions" of employee service of State Grid Corporation: 1. No power failure or delayed power transmission without reason in violation of regulations. 2. No independent charging items or unauthorized change of charging standards. 3. No design, construction and supply units shall be designated for customers. 4. It is not allowed to shirk customer complaints and consultations. 5. Do not use electricity for personal gain for relatives and friends. 6. Don't reveal the business secrets of customers. 7. Do not accept gifts, cash gifts and securities from customers. 8. Banquets, tours and entertainment activities organized by customers are not allowed. 9. Do not drink alcohol during working hours. 10. Don't take advantage of your work to seek other illegitimate interests.

Legal basis: People's Republic of China (PRC) Electricity Law.

Article 4 Power facilities shall be protected by the state.

It is forbidden for any unit or individual to endanger the safety of power facilities or illegally occupy or use electric energy.

Twenty-sixth power supply business institutions in the power supply business area have the obligation to supply power to users in this business area in accordance with state regulations; Shall not, in violation of state regulations, refuse to supply power to units and individuals that apply for electricity in their business areas.

To apply for new electricity consumption, temporary electricity consumption, increased electricity consumption, change of electricity consumption and termination of electricity consumption, procedures shall be handled in accordance with the prescribed procedures.

Power supply enterprises shall publish the procedures, systems and charging standards for electricity consumption in their business premises to provide information for users.

Twenty-ninth power supply enterprises should continue to supply power to users without interruption when the power generation and power supply system is normal. When power supply needs to be interrupted due to maintenance of power supply facilities, power restriction according to law or illegal use of electricity by users, power supply enterprises shall notify users in advance in accordance with relevant state regulations.

Users who have objections to the interruption of power supply by power supply enterprises may complain to the power management department; The electric power administrative department that accepts the complaint shall handle it according to law.