Create reporting materials for Women’s Civilization Post

Promoting the style of women and establishing civilized brands

--- Reporting materials for the business office of Cangnan County Branch of the People's Bank of China to create a civilized post for women

The business office of Cangnan County Branch of the People's Bank of China is a A diligent, united and energetic collective. There are 8 employees in the whole office, including 5 women, accounting for more than 62.5%, 7 people with college degree or above, accounting for 87.5%, and 4 people with intermediate professional titles, accounting for 71%. The business office of Cangnan County Branch of the People's Bank of China has always adhered to the purpose of "rigorous, efficient, people-oriented and harmonious", and comprehensively fulfilled the payment and settlement guidance of financial institutions in the county, the construction of rural financial service systems, the management of treasury, account opening management, loan card issuance, and anti-money laundering. , cash management and other responsibilities, focusing on maintaining financial stability in the jurisdiction, and strongly supporting local economic development. The relevant creation work of the business office is now reported as follows:

1. Top-down linkage to create a sound organizational system

The creation of women’s civilized posts in the business office has always been supported by the leaders of the industry We attached great importance to it and established a leadership group with the top leader of the branch as the team leader, the president in charge as the deputy team leader, and the heads of each department as members. We formulate and create a work plan every year, clarify work tasks and goals, and detail specific work tasks for each employee to achieve top-down linkage, full participation, and sincere collaboration. At the same time, creation activities are included in the department's job target assessment, linked to work performance, and rewards and punishments are paralleled, which enhances employees' sense of responsibility and initiative in participating in creation activities.

2. Work together on software and hardware to create a strong atmosphere

(1) Strengthen learning and training to improve business quality. To establish a civilized and standardized service image, we must establish a team with strong politics, excellent business, clean work style, and strict discipline. Therefore, our department attaches great importance to the learning of theoretical knowledge and the improvement of professional abilities of employees. In order to enable employees to better familiarize themselves with the business, enter their roles, and grow into talents in their positions, the department uses the "Institutional Learning Day" on the 5th of every month to organize employees to keep up with the situation and carry out political theory studies such as the Scientific Outlook on Development and the Socialist Core Value System. , carry out education on patriotism, collectivism and dedication to work, and cultivate good professional ethics; organize employees to actively participate in various business learning and training, participate in job qualification examinations, cadre rotation training and cross-department learning activities, and actively organize department employees to participate in superiors Conduct various business skills competitions to strengthen basic skills and continuously improve business capabilities and service levels. With long-term correct ideological guidance and professional training, department employees have good ideological literacy and excellent professional quality.

(2) Improve internal management and improve work efficiency. As one of the three major capital risk outlets of the branch, the business office has always placed the prevention of accounting risks at the top of our work and resolutely implemented the "Five Stricts and Five Persistences". ?Five Stricts? That is: strictly follow the regulations to correctly set up accounts and various types of account books; strictly implement the accounting system to ensure that the accounting records are complete, standardized and timely; strictly implement the three-level approval management methods and bills for refunds and appropriations Pass the reporting signature system; strictly implement the approval system for important matters, etc.; strictly follow the system regulations and act according to the rules, reduce the subjectivity and arbitrariness of accounting treatments, and effectively prevent financial risks. ?Five persistences? That is: insist on conducting monthly assessments for each position based on job responsibilities, the three assessment methods of superior banks and department performance assessment methods, and effectively improving the quality of accounting; System and monthly accounting system implementation inspections, and the in-charge banker conducts a quarterly more comprehensive inspection of the accounting system implementation; adhere to the three-point management of printing, deposit (pressing), and certificates, work handover, password management and other registration work ; Persist in doing a good job in the review and assessment of the qualifications of exchangers participating in the same city's bill exchange units; insist on job efficiency inspections four times a year, and compare the "four strict prohibitions" requirements of service commitment and efficiency construction, and monitor the labor discipline and work efficiency of employees. In particular, we conducted self-examinations on the service attitude of the window department and made timely rectifications on discovered problems, thus effectively improving service efficiency.

(3) Enrich innovation carriers and establish a civilized image.

For a long time, the business office has actively responded to the call of the County Women's Federation and carried out in-depth activities to create "women's civilized demonstration posts". The creation activities attach great importance to the enrichment and innovation of the carrier, so as to make the entire creation work rich and colorful, fully stimulate the enthusiasm of employees, and improve the service level. In order to promote the in-depth development of the creation activities, the business office carried out three "one" activities: First, show a commitment, collect service items, service commitments and service phone numbers on a service card and issue it to the masses, clearly and clearly Make service commitments and truly accept public supervision; second, do a practical thing well and actively participate in public welfare activities such as branch student matching, charity one-day donation, and voluntary blood donation; third, carry out a social network, go deep into the grassroots, and carry out activities with service objects. Conduct social exchange activities, guide work, and sincerely solicit their opinions and suggestions on the service work of the business office to promote the common improvement of both parties.

At the same time, the business office strives to improve the service environment and set up convenient facilities such as water dispensers, sofas, newspapers and periodicals, suggestion books, and service process bulletin boards in the business premises to provide customers with a convenient and comfortable environment. During the service process, employees are also strictly required to improve the quality and level of service. The window staff should provide service with "three sounds" and "four hearts", that is, there will be a greeting when you come, an answer when you ask, and a greeting when you leave. We must be enthusiastic in reception, patient in explanation, careful in review, and humbly accept criticism, which greatly enhances the civilized image of the branch window.

In addition, the business office also actively organizes department employees to actively participate in various activities of the branch, such as making donations to impoverished mountainous areas and disaster-stricken areas, carrying out Chinese classic reading activities, participating in employee sports games of the People's Bank of China system, and employee computer typing competitions , firefighting competitions, civilized etiquette knowledge competitions and other cultural and sports activities, the employees are united and harmonious, creating a lively atmosphere.

3. Promote business through creation and serve the local economy

During the creation process, we also focus on business development, promote business through creation, improve service levels, and strive to support the health of the local economy develop. Especially through creation, we have made some innovations in our business and better adapted to the needs of business development and external services.

(1) Actively explore the reform of the national treasury and innovate the accounting model of the national treasury? One machine and two databases. The treasury in Longgang Town of our county was originally the agent of the County Bank of China. Due to the fact that they are not in the same city, the taxes cannot be paid to the county treasury in time, and it also brings inconvenience to supervision. For this reason, all employees of the business office are the first in the country to explore the "one machine, two warehouses" accounting model. , all employees in the office gave up their holiday breaks, worked overtime and put in hard work and efforts. After dozens of repeated tests over half a year, the "one machine, two databases" accounting model was finally tested successfully, and the "one machine, two databases" accounting model was successfully run. It has been fully recognized by the local government, Hangzhou Central Branch and Municipal Central Branch. This accounting model effectively shortens the time of funds in transit, improves the timeliness of budget revenue reconciliation, and strengthens fund supervision. "Thoughts on the National Treasury's Implementation of One Machine and Two Databases" Operation Model written by Comrade Yang Liping has been successively accepted by "Wenzhou Finance" and Hangzhou Central Branch related publications, providing a reference platform for superior banks. In 2009, the Yuhang Branch and Pingyang County Branch respectively learned from our branch’s successful experience in the “one machine, two databases” business and made positive contributions to the promotion of the “one machine, two databases” accounting model. Since 2010, we have further strengthened the construction of a modern new treasury and actively carried out business testing and simulated operation of the TCBS system, ensuring the smooth operation of the TCBS system in our county. At the same time, we will work with the finance department to formulate a reform plan for centralized treasury payment in Cangnan County, and do a good job in accrediting agent bank qualifications to ensure the smooth launch of centralized treasury payment.

(2) Implement the rural payment project to significantly improve the rural payment environment. Beginning in 2009, the business office undertook the three-year pilot project construction of farmers’ payment project in Wenzhou City.

In the past two years, through holding large-scale publicity activities, innovatively implemented the system of rural payment and settlement instructors and township guidance stations, adjusted the noon business hours of bank branches, conducted training for village officials and migrant workers, guided financial institutions to add branches to eliminate gaps in financial services in towns and villages, and created Measures such as making streets and markets accessible by swiping cards, carrying out special activities for "rural payment and settlement instructors to live in villages and assisting development", and printing "convenient payment service contact cards" for 78 payment and settlement instructors in the county have effectively promoted the development of Cangnan County. The comprehensive implementation of the rural payment project. As of the end of June, the last 15 towns and villages without financial services in Cangnan County have also set up service outlets, achieving full coverage of financial outlets in 36 towns and villages in the county. There are currently 49 financial institution outlets in the county that offer cashier's check business and money order business in three provinces and one city in East China. 784 ATM machines and 5,994 POS machines (including intermediaries) have been deployed, and 1.6471 million bank cards have been issued. , forming a large-scale credit card barrier-free street and 7 professional markets. The extensive distribution and use of machines has shortened customer waiting time by 20 minutes on average and business processing time by 3 minutes. The proportion of off-the-counter business in the total number of businesses has reached 50, a year-on-year increase of 6.5 percentage points. Cash usage and counter business have shown a downward trend.

Since the launch of the work of creating "Women's Civilized Demonstration Post", under the correct leadership of the executive party group and under the guidance of the County Women's Federation and the Municipal Central Branch, all staff in the office have performed their duties and made great achievements in their work. One honor after another, it has won the provincial "Women Civilized Demonstration Post", the People's Bank of China Shanghai Headquarters "Youth Civilization Model", the Shanghai Headquarters "Double Civilization Demonstration Post for Female Employees", and the Wenzhou Central Branch of the People's Bank of China "Female Employees Civilized Demonstration Post" , and has won the title of advanced collective many times in various business labor competitions. At the same time, through creation activities, the business office has cultivated batches of talents. Three of the four middle-level female cadres of the branch were trained from business positions in the business office. Most of them have high professional standards and strong comprehensive abilities, and have played an important role in the development of the branch. important role.

The achievement of the honor embodies the incomparable love and selfless dedication of each employee in the department and is an affirmation of each employee's hard work. While we are delighted with our achievements, we also know that honor does not mean the end, but a new beginning. In the future journey after journey, we will continue to focus on improving the creation and management level of women's civilized posts, serve Cangnan's economy with more exquisite business skills and better service quality, and compete with women's style.

Report materials for the hospital to create demonstration posts for women’s civilization

Jimei District Guankou Hospital is a first-class comprehensive hospital integrating medical treatment, teaching and prevention. It is the first-class comprehensive hospital in Jimei District Civilized Unit, Xiamen Baby-Friendly Hospital won the title of Fujian Provincial Civilized Unit in 1997, and won the third place in Xiamen City's medical ethics, medical ethics, and work style construction in 2009.

When Tongxiang Traditional Chinese Medicine Hospital was first established 50 years ago, there was no gynecology department at that time. It was not until 1989 that an obstetrics and gynecology ward was established. After 15 years of continuous development and expansion, the Department of Obstetrics and Gynecology now has 34 beds and 19 medical staff, including 7 clinicians (5 with intermediate professional titles) and 12 midwives and nursing staff. Under the initiative of the All-China Women's Federation, we strived to create a women's civilized demonstration post in 1998. With the guidance and support of leaders and founding groups at all levels and the unremitting efforts of all staff, we were awarded the Women’s Civilization Demonstration Post in Tongxiang City in 1998, the Women’s Civilization Demonstration Post in Jiaxing City in 2001, and the Provincial Women’s Civilization Demonstration Post in 2002. Post. Now I would like to make the following work report:

1. Leaders attach great importance to it, improve the organization, and create a good creative atmosphere

The leaders of our hospital attach great importance to the striving for creation of the "Women's Civilized Demonstration Post" and effectively implement it. Putting the work of striving for innovation in an important position, special leaders were set up, led by Deputy Secretary Jiang Jianting and Director of the Women's Committee Zhang Xiaomei. Formulate a detailed and feasible work plan and create a work system for striving to create a "women's civilized demonstration post". Taking this as an opportunity, combined with education on professional ethics and medical ethics, we will strengthen quality management and strictly enforce rules and regulations.

At the beginning of each year, we study and formulate a full-year work plan based on the characteristics of the department, and carefully organize and implement it.

Plaques of "Women's Civilization Demonstration Post" and "Women's Civilization Demonstration Post" codes and "Women's Civilization Demonstration Post" mottos are also placed in prominent places. It also realizes the organic combination of striving content and form, so that striving personnel have a sense of honor and pride, and enables general practitioners to accept social supervision more effectively, resulting in a good interactive effect.

2. Dedicated and unremitting efforts

? Good morning, did you sleep well? Every morning, the head nurse leads the nursing staff into the ward and greets the patients cordially. Pointing to 7:30. Yes, they go to work half an hour early every day. This is not a rigid rule of the hospital, but a private rule set in order to have more time for detailed morning care. Here, communication with patients is very important. If there is no love, there will be no patience. As the saying goes: A kind word can warm three winters. ?Sincere care is the foundation for building a good doctor-patient relationship. Obstetrics and Gynecology is a warm department where life continues. The loud and sweet cry of a newborn is like the most beautiful music. However, behind this warmth is the high sense of responsibility and selfless dedication of the general practitioners. It's common for doctors to stand on the operating table for hours, and it's a feature here that they don't get off work regularly. One day in May this year, after the off-duty time, a woman from out of town was carried into the hospital. The nurse on duty shouted: "The patient is convulsing!" Director Wu and several other medical staff who were preparing to get off work all stayed. Measure blood pressure and open veins┄┄It’s epilepsy! The mother is in danger! The fetus is in danger! The condition is an order. Under the organization of Director Wu Lihua, the rescue work is carried out in an intense and orderly manner┄┄The fetus is delivered, the mother’s condition is finally stable, and everyone is I breathed a sigh of relief, it was already half past nine in the evening. At this time, everyone felt hungry and tired, but the inner fulfillment and joy were something that others could not experience. In fact, similar things happen often. For us, there are no fixed holidays or weekends, and such days are often busier than usual.

Most of the members in the department are young and have young children at home who need care. However, on the balance between work and family, they chose the former. How many times have the children's cries tugged at the hearts of young mothers, but when they think that there are patients here who need their help and treatment more, their steps become more cautious. Nurse Pan Feng's son was sick, and the kindergarten teacher's phone calls came one after another. At this time, a patient with postpartum hemorrhage who had just entered the department was being rescued. She turned off her mobile phone without hesitation. Wu Lihua, the department director, is a well-known workaholic in the department, and many people come to her for medical treatment. She often puts the patient's affairs first than anything else. As long as there is something wrong with the hospital, she will be there immediately with a phone call in the middle of the night or early in the morning. In the evening of July last year, when a patient from another hospital was transferred to our hospital due to massive bleeding due to placenta accreta, his life was in danger. Director Wu arrived in the shortest possible time. Time is life. With blood transfusion, more than 10,000 milliliters of blood flowed into the patient's blood vessels. The operation lasted several hours before the patient was brought back from the brink of death. When Director Wu walked out of the operating room, Dongfang was already white.

3. Sincerity, innovative services, and touching patients

? Improve humanized services and build a humanized hospital? This is also the slogan we put forward when we created the "Women's Civilized Demonstration Post". In the past few years, we have launched a series of new initiatives: conducting telephone follow-up visits to shorten the distance between doctors and patients; sending flowers to patients; writing letters, making phone calls, and shopping for patients free of charge; sending health education prescriptions; sending love and friendship cards, etc. Midwife Yu Xiaoli often calls the discharge department over and over again so that she can take the baby for hearing review and disease screening and extend services outside the hospital. New mothers are often at a loss because their babies cannot feed, and instructing mothers on breastfeeding and child care is Nurse Wang’s specialty. In order to feed her baby, she often squatted for more than half an hour. She was so tired that she couldn't straighten her waist, but she also won the trust of the mother. Migrant workers from other places often come to the hospital for emergencies and do not receive hospitalization fees. To this end, we have specially formulated a "policy" to open a green channel for pregnant women in emergency situations and treat the patients first. Many newborns have no clothes to wear after birth, and young mothers in the department often donate their babies' clothes at home.

Some mothers in other places have no one to take care of them, so the nurses help them buy food, change diapers, comb their hair, etc. In fact, obstetrics and gynecology departments, which have a large proportion of out-of-town patients, have very little arrears. Many patients say that the services here are so good that they are embarrassed to do so.

4. Improve quality and continuously enhance the brand effect of demonstration posts

The ancients said: If a worker wants to do his job well, he must first sharpen his tools. The level of technical quality and service quality will directly affect the image of the "Women's Civilized Demonstration Post". In order to improve their own quality, the general staff consciously participated in various forms of continuing education such as self-study examinations and correspondence education after work. At present, there are 15 people with college degrees and 7 people with bachelor's degrees and students; the department regularly organizes business learning and nursing operation examinations; clinicians take turns to go out for further training, and launched a new transverse incision cesarean section earlier; and carry out a variety of high-tech , four types of surgeries, such as: pelvic lymphadenectomy, vaginal hysterectomy, ovarian tumor removal, etc. Because of its minimal trauma, short operation time, and beautiful appearance, it has become the first choice for patients, and an infertility specialty has also been established. The patient, Wang, had not given birth for ten years and her marriage was in crisis. In pain, she had a combined uterine and abdominal surgery in our hospital with a glimmer of hope. Under the careful care of the nursing staff, I recovered quickly and finally became pregnant 3 months after the operation. Our efforts were recognized. Over the past few years, the department has achieved good social effects with excellent services, and the patient satisfaction rate has reached 98%. The person in charge, Director Wu Lihua, won the title of city's model worker from 1999 to 2000, and has maintained the title of advanced individual in the health system many times. The department has been rated as an advanced department for several consecutive years.

5. Love and dedication bring spring to the world

The members of the department are all women, some of them are thin, but they are very brave. This is fully reflected in participating in voluntary blood donation activities. Every year, 2-4 members will participate in voluntary blood donation, and some have donated multiple times. In February this year, the central blood bank was in urgent need of type A blood. Dr. Lai Yixiao from our department went to donate blood without saying a word. In fact, she weighs only 42 kilograms, which is not enough to donate blood. But she said: "It doesn't matter. I know the importance of this blood to the patient, and I am willing." ?At the same time, the warmth and well-being of people in the disaster area often affects the hearts of the sisters. Whenever there are disaster relief and clothing and quilt donation activities, the sisters always participate enthusiastically. For ten years, we have been pairing up with poor children in Heshan to help them go to school. Send condolences on every holiday. These actions deeply moved and warmed the hearts of people in the disaster area, and also improved the hospital's reputation in society.

6. Visit, study, communicate with each other, and continue to innovate

We know very well that: "Creating a women's civilized demonstration post" is a project to serve the society and build the image of women. In the process of creation, we continue to explore new roads and methods, expand the creation path and space, and transform the creation goals, purposes, and standards into concepts and awareness throughout our daily work. Actively participate in various classes and training courses on women's construction, and listen to leaders' instructions and relevant information. Go out to visit, go to brother units to learn from experience, constantly broaden your ideas, and improve the quality of creation. In terms of data collection, we organize it into categories and standards, record the activities in detail, and use pictures and texts to show the creation process to the society.

A hard work, a harvest, we taste the joy of harvest in the process of creation. In the future work, we will, as always, inspire everyone with the spirit of self-esteem, self-confidence, self-reliance, and self-improvement, use our wisdom and love to contribute to society, care for patients, and contribute our light and heat to building a harmonious society!