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Brighten the levy window and establish a civilized image

(Summary of the work of the Women’s Squadron in the first half of 2006)

In the first half of 2006, Comrade ***, the webmaster The "Sunshine Charge 365" project was proposed. The women's squadron took this as an opportunity and relied on "winning the cup" to unify the thinking of all team members with the work goal of "civilized charge and high-quality service", carry out in-depth and solid spiritual civilization creation activities, and effectively promote It has promoted the simultaneous development of the two civilized constructions of the women's squadron, and at the same time, it has also cultivated a team of employees with higher quality, excellent work style and satisfactory to the masses. It has established a new image of the toll collection industry and won praise from leaders and countless past drivers and passengers. , has become a brand representing the new image of the toll collection industry. To summarize the work of the Women’s Squadron in the past six months, the main aspects are as follows:

1. Maintain advantages and create the “Women’s Squadron” brand strategy

In the first half of the work, the women’s squadron The squadron continues to implement the "Four Hearts, Three Tone, Eight Same" work method; "Four Hearts" means being enthusiastic when speaking in civilized terms, being careful when collecting money, being patient when answering inquiries, and being sincere in serving with a smile; "Three Tone" , that is, there is a greeting sound when a car comes, an echo when asking, and a greeting sound when the car leaves; "eight are the same", that is, the big car and the small car are the same, busy or not busy, the leader is there or not, and day and night. , Checking or not checking is the same, the attitudes of drivers and passengers are good or bad, their moods are good or bad, and they are praised or wronged. Enhance the sense of ownership of employees, give full play to the typical demonstration effect, and carry out the "Toll Vanguard" selection activity in the squadron, so that employees can "learn from examples and have direction", forming a good situation of "you chase after me, everyone strives to be the first".

2. Civilized collection, striving for greater breakthroughs

Facing the harsh toll environment where some drivers ignore highway regulations, maliciously evade tolls, and even violently resist tolls, the members of the Women's Squadron Always treat others with sincerity, convince others with reason, and explain and persuade patiently and politely. In the toll collection position, we always keep in mind the sacred mission of being on the "transportation artery, facing the world", faithfully perform our job responsibilities, put national interests and collective interests first, and are not afraid of personal safety, ensuring that "it is inevitable to be drafted" , pass without leaking, accept without being greedy", which has created a good image of the "Women's Squadron".

3. According to the division of labor among team members, formulate corresponding learning and training plans

The squadron’s field staff regularly (at least once a month) conduct civilized services, safety knowledge, environmental sanitation and how to respond to emergencies Training on incidents and other aspects; toll collection personnel must memorize and strictly abide by the new charging regulations, and conduct training and exchanges on civilized services, charging strategies, tonnage assessment, etc. regularly (at least once a month); the entire team (at least once a quarter) conducts professional training Training in ethics, safety education and other aspects. Efforts are made to create a new image of the women's squadron that is courteous and enthusiastic in service. With civilized service as its purpose, it establishes a correct world view and values, corrects its work attitude, and aims at "charging good fees and charging more", constantly strengthens business learning, and is serious about Established charging discipline and improved the professional quality of team members.

4. Safety management has been further strengthened

Only by putting safety work first can we ensure that all work is carried out in an orderly manner. To this end, we have established a long-term mechanism for safety work, strengthened the implementation of safety work infrastructure, institutionalized safety work, and formed a work situation where everyone pays attention to safety and everyone pays attention to safety. The safety management objectives have been achieved: no accidents such as fires and thefts occurred; no cases of employee job crimes; no major road traffic accidents; no major vicious accidents and liability accidents.

5. Completed other tasks in the station on time

In the first half of the year, the members of the women’s squadron published articles in "*** Daily", "*** Daily", He published many articles in "*** Highway News" and "***", and also won first or second place in the "***" speech contest.

Especially in early 2006, with the care and support of the station leaders, the title "Women's Squadron, performing a shining life on the job" was promoted by the "***" with full-page graphics and text, reporting on the work deeds of the Women's Squadron, expanding the The social impact of the Zhanhua Toll Station on Yongguan Road has enhanced the popularity of the Women’s Squadron and accelerated the pace of the Women’s Squadron to become a typical squadron and a high-quality squadron.

6. Shortcomings at work

During the charging process, due to emotional excitement, some conflicts with the driver will inevitably occur and some excessive behaviors will occur; there are also some shortcomings in tonnage verification. ; In terms of charging locals for out-of-town vehicles, more efforts need to be made.

Looking back at the past, we are full of pride, and looking forward to the future, we are full of confidence. In the second half of the year, our women’s squadron will seriously sum up experiences and lessons, formulate more practical work plans and improvement measures, shoulder heavy responsibilities bravely, and actively innovate. , with unique enthusiasm and patience, further improve the overall quality of the team members, and make new contributions to our Yongguan Road Zhanhua Toll Station's "Creating Excellence and Winning the Cup"!