Summary of the work of the branch in the first half year

The work in the first half of the year is over. How to write a summary of the work in the first half of the year? Members of each branch, please see the following: Summary of the work of the branch in the first half of the year 1

Since the first half of the year, in order to further expand the business space and increase the market share, Branch # # of * * District Telecom Company has made great efforts to improve its service in strict accordance with the concept of "customer first, service with heart" put forward by the group company, and all counties (cities) with concentrated users have carried out the work of telecom services entering the community. Through the continuous deepening of this work, the telecom business income of the whole branch has increased significantly. In particular, it is worth mentioning that the community account manager service in Litong District has been carried out. As of June 3, the community business income has increased by nearly 5% compared with January, accounting for half of the business income in Litong District, which can be said to be a new business growth highlight to a great extent. At present, Litong community management is down-to-earth and well-organized, business development is in full swing, service quality is obviously improved, and "family service" and "zero distance service" are everywhere. All these achievements are the result of the unified deployment of the leaders of district companies and branches, effective management and effective measures, and remarkable results of telecom services entering the community.

1. In the face of competition, find out the details, expand the region, and calmly deal with it. For a long time, the development of telecom business in Litong District is relatively concentrated, which is the most competitive area among major telecom operators. # # Branch leaders attach great importance to it, and require all units and departments to take active actions, arrange and arrange community work, and comprehensively promote telecom services to enter the community work as soon as possible on the basis of the achievements made in community work last year, which greatly mobilized the enthusiasm of community managers. This is undoubtedly a favorable measure for China Telecom to develop its business in the face of competition, improve its service, occupy the market and seize the opportunity.

in the urban service area of litong district, according to the service standards and specifications of community account managers, it has been re-divided and expanded to seven communities based on the number of streets and service customers, with an average of 3 account managers and 3 maintainers in each district, who are responsible for the after-sales service of about 8, users and the development of various telecommunications services.

first of all, the number of households under the jurisdiction of each community is thoroughly investigated, and the basic information of customers is established, including the number of online users, the number of households in bungalows and buildings, the number of residents without telephones, and the use of new telecom services and data services. Secondly, after understanding the basic situation of users, we have a targeted business development direction, timely release the development plans of various communities, and at the same time formulate a feasible "performance appraisal" method to increase the assessment. Thirdly, pay attention to the new situation and new problems in community business development and service, adjust ideas in time, solve problems, and hold temporary or centralized analysis meetings on business and service, so that district managers with outstanding achievements in the community can introduce their experiences, listen to different opinions and suggestions in many aspects, learn from each other's strengths, reach a * * * understanding, and analyze the dynamics of other telecom competitors and actively take countermeasures. Through the implementation of the above work, we can truly face the market, adapt to changes, have clear thinking, achieve effective competition, and improve service quality and enterprise efficiency.

second, correct guidance, updating ideas, loving their posts and being dedicated to their work are the basis for doing a good job in community work.

Community work is a highly comprehensive marketing service. Since the beginning of the year, the center has been strictly following the business guiding ideology of the branch leaders, in line with the principle of early planning, early arrangement and early implementation, and has intensified its efforts in community work, advocating that community work is a mirror, a team, and should be well managed, representing the image of the telecommunications company externally and the service interests of customers internally, and demanding to be a well-appointed account manager representative, always thinking about the interests of the company and making more contributions to the development of telecommunications business. One is to raise awareness and change ideas. It is usually to educate community account managers not to always regard themselves as a telephone troubleshooting technician or salesman. In fact, the current community account managers are engaged in lofty work and have great responsibilities. It is necessary to have theoretical knowledge and working ability in telecom marketing, as well as basic technical operation skills in practical work. The second is to strengthen business learning and improve service quality. In order to achieve the goal, the community manager participated in the business and etiquette service study organized by the branch company for many times under the careful organization of the customer service center, and organized several classes by himself, such as "Marketing", "Telecommunication Business and Service", "Telecommunication Etiquette Service", "Installation, Removal and Disassembly Specification" and "ADSL Broadband Installation", etc., and adopted the principle of combining centralized learning with self-study to improve the service quality and win the majority of users. Third, when educating community account managers to develop telephone business, don't forget to say one more word, ask users whether their telephones have caller ID function, whether they have handled data business, whether they have paid the telephone bill for the current month, and find that other users use 165 to surf the Internet or use solidified telephones and dialers, and take ideological work for users to switch to the network or investigate other illegal phenomena. Fourth, community work is very hard and tiring, and there is almost no normal rest day. Often educate the community managers to come to the post of marketing service, be confident, be mentally prepared, be hard-working, be willing to contribute, love their posts and be dedicated, and always be a model of telecommunications service.

3. Being in the collective, being willing to contribute and inspiring enthusiasm are the driving forces for doing a good job in the community.

To do a good job in the community, we must have a good collective, a good environment, a good management mechanism and qualified leaders if we want to make everyone strive for the honor and goals of a team and a collective. It is the motivation to do a good job in community work that can make everyone think in one place, work hard in one place, unite as one, be positive and upward, and twist into a rope.

since the beginning of this year, leaders, directors of departments and centers of branches have participated in community on-site guidance for many times, whether it is business promotion, various training courses or solving practical problems encountered in business development. In January, in order to take back the lost # # instrument factory, pay attention to it, do everything possible, expand publicity, enhance service awareness, and make instrument people enjoy satisfactory service. On a snowy day (it was Saturday at that time), all community managers were organized to clean the gates of two family homes and factory departments of the instrument factory. In order to improve the awareness and satisfaction of the community, almost half of Sundays are spent organizing account managers to conduct business publicity, demonstrations and door-to-door activities in residential areas and squares.

since April and may, ADSL business has developed rapidly, and the work of community managers has almost reached a white-hot level. While doing a good job in daily basic operation and maintenance, we actively develop ADSL services. How many times have we installed it in users' homes at noon and at night, day and night? Sometimes, due to the user's computer configuration problems, the community manager went back and forth to users' homes several times to try his best until the installation was successful, which satisfied the users and made him feel gratified. It is common that the traffic is inconvenient, so we take a taxi, some even take their own motorcycles, and some buy drivers at our own expense in order to install them smoothly.

The work in the community is tense and inseparable, because it is different from the work of key account managers. It mainly has the specific task of troubleshooting telephone barriers. No one can guarantee when the telephone barriers will come. Only when there are obstacles, we can develop our business, find out the market situation, get familiar with the users in the community and make more friends with them as much as possible. In business work, following a principle, in order to consolidate old users and develop new users, the person in charge of the center takes time out to work with the community manager and dissolve in developing business; Usually pay attention to understanding the situation of community managers and caring for them, and what difficulties can't be solved. Thereby enhancing the appeal, centripetal force and cohesion, and inspiring everyone's enthusiasm for work.

Fourth, strengthening management and taking effective measures are the prerequisites for doing a good job in community work.

There are many contents in community work, and management is an important issue to some extent. It is worth studying that the management should be in place, the measures should be effective, and the community work should be carried out in an orderly manner, so as not to make everyone stiff and lack enthusiasm for work, and to be uplifted and not sloppy. According to the actual situation of community work, taking effective management incentive mechanism is the premise of doing community work well.

Specific measures: First, the working hours of community account managers are flexible and on call. Second, according to the actual needs of the work, regularly report the problems existing in the work and fill in the work log of the community manager. The third is to report the business development situation in the past week every Friday to understand the development progress. Fourth, closely focus on the idea of business work, establish pictures of business development in the district and implement dynamic management. Fifth, according to the existing users' use of business in each community, the task indicators of each community are decomposed and issued, and rewards and punishments are given on a monthly basis in accordance with the performance appraisal method, which is strictly honored. Sixth, the business development briefing and service quality analysis meeting will be held once a month in the form of slide show to study countermeasures. Seventh, establish and improve the management inspection and supervision system for community managers. Through the implementation of the above work, the management of Litong community is standardized and institutionalized, which has promoted the rapid development of various businesses.

In short, since the community work was launched, the service work has been carried out closely around the market changes and the needs of customers. Although great achievements have been made, there are still some problems. There are still many tasks in the future, and the situation is still grim. In order to occupy the market and carry out more effective competition, telecom companies should cultivate a group of professionals who love learning, are good at marketing, know technology and can operate to enrich the positions of community account managers, so as to meet the needs of ever-changing and disorderly competition, improve service levels, strive for greater development space and make more contributions to the revitalization of # # telecommunications. Summary of the work of the branch in the first half of the year 2

The work in the first half of the year came to an end in a tense and busy situation. Under the correct leadership of the company, the employees of the branch were not afraid of difficulties, and worked together to achieve a good situation of half the time and half the tasks, laying a foundation for the realization of the production tasks throughout the year. Now the work in the first half of the year is summarized as follows:

1. The revenue of the bus station in the first half of the year was completed

1. The ticket revenue of the bus station was planned to be completed in the first half of the year. Among them: South Station completed 1, yuan; The North Station completed 1, yuan (including manual ticket income and chartered car income).

2. In the first half of the year, we planned to complete trips, but actually completed trips, accounting for the proportion of the schedule. The revenue of chartered car was planned to be 1, yuan, and it was actually 1, yuan, accounting for% of the schedule.

3. The baggage and parcel income of the bus station is planned to be completed in the first half of the year, and actually completed, accounting for% of the schedule.

4. The planned sales of Ping An Insurance in the bus station in the first half of the year is RMB yuan, and the actual sales is RMB yuan, accounting for% of the schedule. Among them, the planned completion of South Station is RMB, and the actual completion is RMB, accounting for% of the schedule. North Station plans to complete yuan, actually completed yuan, accounting for% of the schedule. (I was notified by the company to stop selling on

5. It is planned to complete 1, yuan in the first half year of online ticket sales at the bus station. Actual completion yuan, accounting for% of the schedule.

Second, the work of the branch in the past six months

1. First, do a good job in the operation and management of the bus station, focusing on the work in Spring Festival travel rush. At the beginning of Spring Festival travel rush, the station first set up a leading group, signed an inbound agreement with 197 inbound buses, improved the vehicle-related inbound procedures, held a meeting of employees, drivers and operators on the 25th, and signed a letter of responsibility for safe production and quality service for each position, which made Spring Festival travel rush's work get layers.

2. Formulate and improve the rules and regulations of the bus station, strictly observe the discipline of staff attendance, repair and replace some hardware facilities, strengthen the management of bus scheduling and entering and leaving the station at the same time, fill in 23 forms carefully, and do a good job in organizing the quality and reputation assessment of the bus station.

3. At the end of January, complete the shareholder change procedures of Gaoping Shunfeng Bus Co., Ltd.

4. In Spring Festival travel rush, the branch began to improve the operating files of 197 cross-county buses and rural buses in time.

5. The leaders of the branch actively coordinated with the transportation management and traffic police departments, and strived to get Jincheng Vehicle Management Office to work at the branch site, which made the preliminary work for the vehicle transfer and continuation of the branch.

6. In mid-February, the branch completed the transfer procedures of 23 cross-county vehicles, and gradually increased the vehicle management fee income through the favorable opportunity of adding, continuing and updating vehicles; Establish and improve the vehicle safety deposit system, and pay a safety deposit of 2, yuan per vehicle; At the same time, standardize and improve the management of drivers, establish a driver security deposit system, and each person pays a security deposit of 3, yuan, which greatly enhances the branch's ability to resist risks.

7. according to the company's requirements, actively organize the branch's performance of the Lantern Festival on the 15th day of the first month, and achieved good results.

8. In the first quarter, the branch organized party member, team leader and middle-level cadres to study the

"two reports" of the group company and the annual work report of Chairman Qin, and combined with the actual situation of the branch, asked the learners to write out their experiences.

9. In order to give full play to employees' enthusiasm for production, adhere to the principle that jobs depend on competition and income depends on contribution, and embody the principle of getting more for more work, according to the spirit of the company's documents and the actual situation of the branch, the performance pay was redistributed, which greatly mobilized employees' enthusiasm for production.

In October and April, Shunfeng Bus Company successfully completed the task of receiving 23, people from the municipal party committee and municipal government to meet the acceptance of cultural and art reports in civilized cities, ensuring the safety of the performers. Subsequently, it reached an exclusive agency related matters with Gaoping Hongmajia Media Co., Ltd.

11. At the end of March, according to the requirements of superiors, the fuel subsidy declaration, passenger line statistical report of Shanxi Automobile Transportation Group, urban passenger statistical demand questionnaire, passenger line information table of bus terminal and A-H1N1 report were compiled and submitted.

the convening of the "two sessions" in gaoping city in April provided a good opportunity for the branch to provide service vehicles for the conference. as an important participant in this event, we actively completed the reception task of the conference according to the requirements of the municipal party Committee and government, and held the two sessions in gaoping city to actively cooperate with the gaoping city transportation management office to make a survey report on the application for financial subsidies by urban bus companies and buses.

13. According to the passenger transport development plan at the beginning of the year, combined with the reality of Gaoping passenger transport market, the branch actively developed new lines, and by the end of June, a new Gaoping-Hangnan passenger line was opened and a new rural bus was added; 1 tourist bus, newly opened Gaoping-Yangcheng and Fucheng lines, 3 new shuttle buses, 1 updated Gaoping-Jincheng shuttle bus, and 2 vehicles with equity participation, which increased operating income < P >.

in April, according to the requirements of the provincial transportation management bureau and the arrangement of the company's passenger transportation office, the report of the quality credit assessment data of the branch and the bus station was completed, and the quality credit assessment of the bus station is waiting for the acceptance of the provincial transportation management bureau.

15, rectify the north and south stations, right