Six selected speeches on quality nursing services (2)

Speech 4 on quality nursing services: Let love be with life

Inscription: Love is on the left, compassion is on the right, walking on both sides of life, sowing seeds at any time, blooming at any time , decorate this long path so that the fragrance of flowers fills the air, so that pedestrians who wear sticks to brush the leaves will not feel pain when stepping on thorns, and have tears to shed, but not sadness. Bingxin's golden autumn in October is another harvest season of yellow and orange. A year of hard work has finally paid off. However, the nursing work in the hospital has not stopped. Every second is tense and orderly. No matter how hard it is, everything is worth it when you see the patient's condition improve from a painful expression to a relaxed smile! In ordinary nursing positions, always remember that they are a bunch of poor people, a bunch of people who have been attacked by the disease. People who were as healthy as us before are plagued by misfortune. We must use our greatest potential to help them and let them bathe in the sunshine of spring again. The country has trained us, taught us knowledge and taught us how to behave. It is time to repay the society. . Creating excellence means being strict and cautious in ordinary work, improving the quality of nursing care, running through every operation with love, being gentler and gentler, smiling more and smiling more, so as to better serve patients.

I remember someone said: There is no end to excellence and endless service. Each of our medical staff also knows very well: How much the patient is in your heart is how much you are in the hearts of the people. Therefore, we always keep Nightingale’s spirit of “burning oneself, illuminating others, and selfless dedication” in mind, and dedicate more love and warmth to the people. In order to further strengthen clinical nursing work and improve the satisfaction of nursing services, the whole hospital launched the "Quality Nursing Service Demonstration Project" activity, aiming to continuously improve the quality of nursing and improve the overall service level through "Service with Heart" and Navigation with Love to meet the needs of Patients' growing service needs, we adhere to the "patient-centered" service tenet, with the goal of "exploring customer wishes and meeting customer expectations", constantly changing concepts, improving services, starting from the patient's perspective, thinking from the perspective of the patient, Comprehensively improve service quality.

Angels are messengers of God. They bring light and warmth to the world and drive away darkness. I was fortunate enough to become an angel in white in 2003. Many times in the dark, I have been thinking about how I can start from the heart and do my job better? Good means perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. I have been working as an ICU nurse in the first internal medicine department for six years, and I am one of the team leaders. After handing over every morning, we come to the ward with a smile to do morning greetings and care, bring sincere greetings to patients and their families, and arrange bed units, wards, etc. for each patient. For patients who are seriously ill and cannot take care of themselves, we will brush their teeth, wash their faces, feed them, etc. Most of our patients have a lot of personal belongings because they have been hospitalized for a long time. They are everywhere on the bed, under the bed, on the bedside table, and on the windowsill. For this reason, we help them organize it over and over again to keep the ward tidy. For patients who can take care of themselves, we do more health education. From admission to discharge, nurses always have warm exchanges with patients and their families and listen carefully to their stories. For patients who are semi-autonomous or unable to take care of themselves at all, we help them turn over regularly, pat their backs, strengthen limb function exercises, carefully explain the importance of functional exercises, and obtain the patient's cooperation. Although the work is very hard every day, when seeing the patients lying comfortably on the neat hospital beds, everyone's day's fatigue disappears. The morning is the busiest time for treatment. In the past, we could only see the nurse after the pager rang and family members or patients called. Now, we have the duty nurses constantly patrolling the ward and proactively and timely providing nursing services to patients.

Patients trust nurses more and more. Our names for patients have also changed from the previous "several beds" or "someone" to "grandpa, grandma, uncle, aunt, Mr. Zhang, Mr. Li". The patients sound friendly and feel like they are at home. In communication and communication, we enhance the relationship between doctors and patients, reduce conflicts, and improve the quality of nursing services.

At noon, we took the initiative to order meals in the canteen for patients who did not have family members or patients who were still undergoing infusion, and delivered them to the bedside. We fed or fed nasogastric feeding to patients who could not take care of themselves, and carefully asked patients and their families whether they were satisfied with their diet. Satisfied, and provide dietary guidance in a timely manner, and contact the canteen to make corresponding improvements based on the patient's opinions.

In the afternoon we will scrub the bedridden patients. At the beginning, many patients were uncomfortable or embarrassed and would not let us wash their hair, bathe or wipe their bodies. We would kindly and patiently say to them:? Just think of us as your daughters, it’s like your home, it doesn’t matter. ?Many patients gradually understood. We have shifted from focusing on therapeutic care in the past to strengthening basic care. There was an old man in bed 50 who had difficulty defecating. He still couldn't defecate after being given Kaiselu. Under the guidance of the doctor, nursing team leader Lai Xiaolian personally used gloves to dig out the stool bit by bit. The patient and his family were very happy. I was so moved that I kept saying: Thank you, but Teacher Lai said: "This is what I should do." ?In daily work, these seemingly simple things actually require a process of psychological transformation.

Of course, the establishment of activities is inseparable from the careful guidance of the hospital leaders and the nursing department. The Nursing Department has formulated methods and measures to create a high-quality demonstration ward, added new nurses and assistant nurses to our department, trained nursing team leaders, and implemented humanized flexible scheduling. Everyone divided the work and cooperated, clarified job responsibilities, and the general nursing staff unified their thinking, raised awareness, comprehensively and effectively improved the quality of nursing services, and provided innovative and humanized services to patients, which was praised by patients. The establishment of activities not only received strong support from department directors and general practitioners, but also was inseparable from the support of general nurses who were constantly changing the concept of nursing services. Everyone responded with heart, practiced basic nursing techniques, strived to become technical experts, and carried out polite words and smiles services, provide patients with basic care and daily care, carry out effective care for the patient's condition by mastering professional knowledge, keep in mind that safety and daily care are equally important, and infiltrate psychological care and rehabilitation guidance into the meticulous care and attention of patients. , continuously improve service processes, and promote full-service nursing services. The daily care is in place, the treatment and care are safe, and psychological care is proactively carried out, and the education network collects and organizes the information. (Interview Network mian4)

In carrying out the high-quality service demonstration ward activities, we have won praise from patients, but we still need to continue to work hard and strive to ensure that inpatients have less accompanying, no accompanying, and no accompanying. , further deepen the patient-centered service concept, and carry out the "Quality Nursing Service Demonstration Project" activities consistently, so that patients can truly benefit from it and achieve results that satisfy society. Establishment activities are inseparable from meticulous, comprehensive care. Specifically in implementation, it provides patients with a series of full-process, holistic, and humanized services. On the basis of ensuring treatment, it provides high-quality services throughout the entire process from admission to discharge to rehabilitation function guidance outside the hospital. In morning care, we carefully make the bed units and turn over to make patients feel comfortable. We also assist patients in washing, eating, washing their hair, and taking baths. Especially in evening care, we can also ensure careful cleaning, keep each bed unit tidy, and help patients achieve a comfortable sleep. In the supine position, assist the patient in changing clothes, tapping on the back and coughing up phlegm, etc. The ICU is a place where critically ill patients are rescued and provided with further support and care. Turning over is particularly important. Our department integrates turning over cards into the condition records, carefully explains the importance of turning over, and obtains patient cooperation. Critically ill patients are especially those who are intubated and put on ventilators. Turning over requires a series of nursing techniques and requirements. The nursing staff will carefully evaluate the patient, determine the frequency and requirements of turning over according to the nursing instructions, provide the patient with a comfortable lying position, and ensure that every patient who needs assistance in turning over will be cared for throughout the entire process. All daily care is completed by nurses. Each nurse in the ICU is in charge of a patient in a bed, so that they can know the condition in detail, formulate a better care plan in a targeted manner, and evaluate the implementation status of various measures in a timely manner.

It can effectively reduce the pain of patients and improve the cure rate, and better reflect the importance of three-point treatment and seven-point care.

I once remembered a patient in bed C3 who had severe edema all over his body due to anuria. It can be said that when a needle was inserted, what came out was not blood but water. The director said, let him urinate if he has no urine. The toxins cannot be left inside. I couldn't pass it out, so I used all the laxatives I could think of, but this faced a major nursing problem, that is, long-term fecal contamination will cause skin damage, and the patient has severe edema. Leading to the occurrence of skin lesions, how can we implement the doctor's orders well to prolong the patient's life, while also alleviating the patient's pain and satisfying the family? Our ICU nurses did it! During his days in the ICU, the incidence of bedsores was zero, so For long-term laxative treatment of severe edema, we ensure zero skin damage through careful care. I still remember that the C2 bed was for a patient with severe road trauma. When he was sent down from the operating room, we smelled the disgusting smell of barbecue and blood. You know, looking at his appearance, you can't imagine that he just He was still alone! There were drainage tubes all over his body, and he was covered in blood from head to toe. Many people could not imagine such a scene. It can only be seen in horror movies! But the nurses in our department were not afraid of being dirty or tired, so they just took him It took a month to snatch him back from the hands of death, what a long month! Although in the end we were unable to snatch him back from the hands of death, when he left, his family said a word, thank you, thank you very much, I know you tried your best! Yes, for a patient whose breathing and heartbeat

had stopped when he was delivered, for a patient with multiple ruptures of important organs throughout the body, multiple comminuted fractures throughout the body, and even a missing skull, a month's time , we have devoted all our energy, how much we hope that he will wake up, as long as there is still a glimmer of hope, we will not give up, even if we have to work overtime, we have no regrets, because the patients and their families are the most helpless At that time, if even we give up, then they really have no hope! (Company slogan)

It is imperative to take the initiative to start health education courses! The diabetes specialist clinic in the second department of internal medicine is a very Good example. Tertiary prevention is the primary and effective means of health promotion and the health protection that modern medicine brings to people. It is a public health strategy and measure that targets the population, takes health as the goal, eliminates risk factors that affect health as the main data, and aims to promote health, protect health, and restore health. The best thing is of course the first-level prevention of the cause, to prevent it before it happens. However, many patients who come to the hospital only come to the hospital because they are not feeling well. It is particularly important to achieve secondary prevention through early detection, early diagnosis, and early treatment. If we can't do it three times a day, then at least we should strive to be sick but not disabled, disabled but not disabled, so as to promote recovery. In order to reduce patient pain, extend life cycle, increase quality of life, and reduce family burden, health education should be implemented throughout the entire medical care, and patients should understand that if I do this, I can live a better life. Organizing nursing rounds every week not only solves the patients' medical care problems, but also goes into the patients' hearts, thinks about the patients' thoughts, and addresses the patients' concerns. Many of our department are elderly patients. After so many years, it may be difficult to change their habits in a day or two, but we have the potential to make them smoke one less cigarette every day! I still remember Lao Luo from C2, send me When he came to the rescue, he was cyanotic and short of breath. He was immediately intubated and put on the machine. After careful medical care, the tracheal intubation was removed and he was transferred to the general ward. There was no nurse in the general ward to supervise and watch him 24 hours a day. The old man's addiction to cigarettes came back. Fortunately, it was discovered in time during the ward rounds, otherwise

that cigarette might have killed this COPD stubborn man. We patiently talked to him all afternoon, repeatedly repeating the dangers of smoking and the importance of dietary treatment. After talking about it, the old man said, why do you have more breath than me? Haha, yes! Don’t be angry, he started to take out cigarettes again as soon as he saw us leaving. After nearly a month of treatment. Lao Luo was discharged from the hospital. When he was discharged from the hospital, Luo's mother's eyes were red and she thanked us profusely. She said that just because we told him about smoking cessation, diet, oxygen therapy and other health education every day, he has stopped smoking now and his belly is My belly has also been reduced, my diet has become more reasonable, and my smile has increased.

Can you imagine the joy of walking out of a patient who was pushed by a flat car for rescue? Watching them recover is our greatest joy! It’s really a sense of accomplishment!

There are so many people in the hospital There are many such cases, each one is ordinary, but it is profound for us and the patients, precisely because this is a living life! The angel in white is great and ordinary, and the great thing is We are always fighting against death. What is ordinary is that what we do is actually just what ordinary children should do.

When patients come one by one in pain and leave healthy one by one, although they are left tired every day, what they get in exchange is our physical and mental health. Although it is hard work, no matter how hard or tired we are, it will not change our ambition to serve, precisely because we have excellent role models, firm beliefs, and the Nightingale spirit. As nurses, we can inherit Nightingale's career, and our hearts are filled with unprecedented pride.

Every year brings so many things, so many welcomes and send-offs. Someone has calculated that in one night, all the nurses who go to work walk down a road of forty or fifty miles. Maybe you don't believe it, but please look at the varicose veins on the calves of the nurses and sisters, and you will understand. So, what about in one year, ten years, or twenty years? China has the world-famous Silk Road, Long March Road, and Road to the Pole. Can the road under our feet be comparable to them? I think the answer is yes. It is precisely because this road is also engraved with mileage and road signs with love, persistence, dedication and sacrifice.

The angel in white creates joy with his true feelings, and protects the peace with his love. Without greetings to relatives, care for patients is indispensable; without gatherings with lovers, care for patients is indispensable. It’s not that I don’t want to be romantic, but that I want more people to be happy. It’s not that I don’t love my family, but that I can’t let go of my concern for this career. We have no tragic and heroic words, nor earth-shattering deeds. We can only silently dedicate our own light and heat, and silently dedicate our true feelings and love.

Someone once said that the person who opens the curtain of life is a nurse, and the person who closes the curtain of life is also a nurse. ?Yes, in human life, no one can refuse angels. We are the people who walk with life in this city all the time, and are the messengers who pay attention to health and love. We reflect the value of nurses in our ordinary positions. I work, I am happy, I am busy, and I am happy. Let it always become the theme of our pride, and let love always be with you and me.

Speech No. 5 on High-Quality Five-Heart Nursing Services

Dear teachers: Good afternoon! (Reflections after reading)

The Nursing Department of our hospital strives to comprehensively improve In order to improve the quality of nursing care, we will bring more care and high-quality services to every patient, and launch a 100-day? Five Hearts? Quality Nursing Service Competition. All nursing staff in the Department of Endocrinology carry out nursing work in accordance with the "Five-Heart Service" standards of "enthusiastic reception, meticulous care, attentive treatment, patient explanation, and humbly soliciting opinions", and have achieved gratifying results in this competition and have been well received by patients. of widespread acclaim.

On the basis of firmly establishing the "Five Hearts" service awareness, endocrinology nursing staff take "Three Fronts and Eight Tones of Service" as their specific code of conduct. Based on the special physiological and psychological characteristics of endocrinology patients, the unique "Five Hearts" service has been developed, creating a harmonious nurse-patient relationship and improving patient satisfaction with nursing work. Personality is highly rated in the care of diabetic patients.

Spring is the season when diabetic foot is most common. More and more patients need dressing changes, making the already busy daily care work even more difficult. After finishing the routine nursing work in the morning, it was already 11 o'clock, and nurse Peng Fuqin, the team leader, was preparing to change the dressing for an old man. She gently removed the dressing, and the patient's severely infected toes emitted a stench that was dizzying. The old man said with some embarrassment: "I didn't expect that after wearing leather shoes for one day and getting two blisters, one foot was rotten and smelled so bad..." Teacher Peng quickly comforted him and said: "It's not related. The recovery of diabetic foot requires a doctor." process.

In order to protect your feet, you need to wear loose and breathable cloth shoes┉┉? During the pleasant conversation, Teacher Peng skillfully washed the patient's wounds, removed necrotic tissue, and placed drainage strips. Every detail was meticulous, and finally the last A dressing. Looking at the slight beads of sweat on Teacher Peng's forehead, the old man said with emotion: "The nurses at Chongqing Medical University not only have good skills and attitude, but also patiently explained and taught me a lot of knowledge!"

In addition to the pain caused by diabetic foot to patients, since diabetes is a lifelong disease that currently cannot be cured, various complications seriously affect the patient's quality of life. The quality of the patient's disease control does not entirely depend on the doctor's medical level and the amount of drugs used, but more on the patient's close cooperation and self-management. In order to improve patients' self-management level, reduce the chance of complications, and help patients adapt to lifestyle changes brought about by the disease. The Department of Endocrinology carries out various forms of diabetes education activities.

Under the leadership of head nurse Liu Zhiping, Deng Jirong is in charge of the nurses, and nurse Liu Xiurong uses her weekend breaks to carry out diabetes education. The purpose of "Five Hearts Service" is integrated into the characteristic diabetes education of our department, and various aspects of self-care knowledge such as dietary control, outdoor therapy, and blood sugar monitoring are explained to diabetic patients. In the diabetes awareness class classroom, nurse Liu Xiurong is patiently explaining to patients how to inject insulin correctly. Patients kept asking questions, from the storage of insulin to the injection site and method. Teacher Liu always patiently explained it over and over again. In order to help patients master the correct method of injecting insulin, Teacher Liu used himself as an example, holding a needle and pricking it into his skin. Through detailed explanations and vivid demonstrations, the patients finally mastered the correct injection method.

In carrying out the "Five Hearts Service" activity, all the nursing staff of the Department of Endocrinology not only provide careful care and treatment to relieve the patients' physical pain, but also patiently explain and teach the patients various self-care knowledge; they also work hard for the patients. Family support and social care.

Last year during the Lantern Festival, most of the patients in stable condition took leave to go home for reunion, and the ward seemed a little deserted. Suddenly, a familiar figure staggered towards the nurse's station. Everyone took a closer look and found out that it was Granny Zhao, an old patient in the endocrinology department. Xiao Yang, the nurse, hurriedly stepped forward to meet her. He took the bundle in her hand with one hand and supported her trembling body with the other. The nurse on duty enthusiastically and thoughtfully arranged a hospital room for Granny Zhao. After inquiring, we learned that Granny Zhao was very worried about her son and daughter because they were both ill and hospitalized. With no one to take care of them, her condition worsened again. During this Lantern Festival, the eighty-year-old Granny Zhao feels desolate and lonely. After learning about this situation, everyone was anxious to find a way for Granny Zhao. After many twists and turns, they finally contacted her original workplace and her relatives and friends, and successfully solved the problem of medical expenses and care for the elderly during her illness. Granny Zhao excitedly told other patients: "Chongqing Medical University is like my home, and the doctors and nurses are my relatives!" Seeing that her frown finally relaxed and her condition improved day by day, all the nursing staff felt sincerely feel happy.

In the Department of Endocrinology, there are many patients like Granny Zhao who are feeling the angelic love and family-like care of the nursing staff. We will continue to carry out nursing work according to the "Five Hearts Service" standard, inherit the Nightingale spirit, and burn ourselves like a red candle to illuminate others.

Speech on Quality Nursing Services Part 6

Hello everyone: (Tell me about your feelings)

I am honored to have such an opportunity to stand on this sunny day I will give a speech to everyone on this podium

The title of my speech is to promote high-quality nursing services and promote the development of nursing industry

The concept of building a harmonious society in the 21st century and humanized services The advocacy has long been deeply rooted in the hearts of the people. With the development and progress of society and the enhancement of people's health care awareness, people have higher and higher expectations for quality and service. Therefore, it is imperative to improve the quality of care. Moreover, market competition has prompted We change the concept of nursing, explore new nursing methods, and adapt to the needs of the market. As nursing staff, how should we keep pace with the times and how to integrate our work into the trend of the development of the times? Ms. Nightingale once said: Nursing is a discipline. Art Does engaging in this art require great psychological preparation? This is a high praise for nursing work and the highest requirement for nursing work

While improving the level of nursing, advocating high-quality nursing services will inevitably improve our hospital An entrepreneurial environment

High-quality nursing demonstration wards are also called unaccompanied wards and warm wards. To put it simply, what I understand is that they are accompanied by family members, whether it is therapeutic nursing technology or daily life. All nursing care is borne by nurses. Nurses should truly return the service to patients. It is the bounden duty and duty of nurses to provide high-quality services. Treat every patient with a grateful heart. Please remove the system's commitments from the wall. Quality service comes out of documents, changes from passive service to active service, goes deep into the ward, understands the patient's psychology, understands the patient's needs, and improves the nurse-patient relationship

The concept of quality nursing service is not just rhetoric or paper talk. In fact, it has always been embodied in In every word and deed of our daily work

The so-called words are to master the skills of language. Being good at communicating with patients. When patients are admitted to the hospital, they are unfamiliar with the hospital environment, plus they are suffering from pain and feel uneasy. It is often difficult to cooperate with nursing work. This is to use enthusiasm. Receiving patients with sincere words will create a sense of security for the patient, which will invisibly increase the patient's trust in the nurse and hospital services, thereby establishing confidence in overcoming the disease and expectations for a speedy recovery

The so-called line is embodied in nursing Accurate work is humanized care

Be more understanding and less complaining about patients, more smiling and less indifferent

Most of the middle-aged and elderly people in our department are bandaged after eye surgery. It makes them more inconvenient to move and puts great pressure on their families. We follow the policy of providing all services and services for the convenience of patients to provide patients with more high-quality, efficient and convenient nursing services

Ms. Nightingale once praised:? Nurses are angels without wings, the embodiment of truth, goodness and beauty? Indeed, maybe everyone has an image of an angel in their heart, which may be immature or mature, quiet or enthusiastic, but they are all wearing white clothes and smiling, and they are all willing to work hard to achieve success. In exchange for the patient's recovery, their arrival symbolizes this warmth and hope

As a nurse, when I hear others praising me as an angel in white, I feel proud of my profession. As time goes by, I look back and recall the days and nights I have spent in the nursing position over the past few years, and the little things I have done. I am filled with emotions. Over the years, I have deeply realized that nursing work is characterized by hardship and fatigue. Noble, forging brilliance. Although nursing work often works overtime, and I am often looked down upon because I cannot fulfill the contract, but when I see the helpless eyes of those patients who entrusted their lives to me, when I see myself using a hundredfold efforts to save a life, When patients are brought back from the death line to the spring of life, facing those lost lives and those hard-won laughter, I will feel relieved, I will feel no regrets, and I will feel no regrets. ?Angel? is the legendary messenger of the immortals and a symbol of joy and warmth. Our profession is known as the "Angel in White", which is people's affectionate praise for the image and inner beauty of nurses. Dressed in white clothes, it is a pure heart; a unique hat is an important task to protect one's life.

Countless sunny mornings, we listen to the concerto of treating dishes; countless sleepless nights, we feel the symphony of life and death. It is the nurse's hands that welcome the coming of life; it is the nurse who fights against the disease; it is the nurse who accompanies the pale life. The person who opens the curtain of life is a nurse, and the person who closes the curtain of life is still a nurse. There will inevitably be misfortune and pain in the human body, but our care can eliminate these pains and soothe these uneasiness. After a few years, when they think of these past events, it may not be that they are no longer in their hearts.

Those pains are the kindness and thoughtfulness of the angels in white.

I remember someone said: There is no end to excellence, and there is no end to service. Each of our medical staff also knows very well: How much the patient is in your heart is how much you are in the hearts of the people. Therefore, we always keep Nightingale’s spirit of “burning oneself, illuminating others, and selfless dedication” in mind, and dedicate more love and warmth to the people.

Our profession is known as "Angel in White", and I just want to be a competent angel in the hearts of patients. How can we start from the heart and do our work better? Good means perfect. Perfect work requires us to devote ourselves wholeheartedly and treat each other sincerely. I have been working in nursing for more than two years. From my own experience, I truly understand how hard, tiring, and important our work is. Injections, dispensing medicine, making beds, and infusions, feel the joy of protecting life in the midst of suffering; handing over and succeeding, day and night, feeling the benefits of one's own value in the midst of fatigue. Beside the blood-stained wound, we walked through the hot youth; in the white atmosphere, we measured the length of countless nights with true feelings. In the hope of our loved ones, we dedicated ourselves to the suffering patients.

When patients come one by one in pain and leave in good health, although they are left exhausted every day, what they get in exchange is their physical and mental health. Although it is hard, no matter how hard or tired we are, it will not change our ambition to serve, precisely because we have excellent role models, firm beliefs, and the Nightingale spirit. As nurses, we can inherit Nightingale's career, and our hearts are filled with unprecedented pride.

Every year brings so many things, so many welcomes and send-offs. Someone has calculated that in one night, all the nurses who go to work walk down a road of forty or fifty miles. Maybe you don't believe it, but please look at the varicose veins on the calves of the nurses and sisters, and you will understand. So, what about in one year, ten years, or twenty years? China has the world-famous Silk Road, Long March Road, and Road to the Pole. Can the road under our feet be comparable to them? I think the answer is yes. It is precisely because this road is also engraved with mileage and road signs with love, persistence, dedication and sacrifice.

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