Year-end summary of quality nursing work

Year-end summary of quality nursing in 20021year (5 selected articles)

Time flies, we are busy, and inadvertently it will be the end of the year. After the efforts of the past year, we must have accumulated a lot of experience and lessons. It is better to sum up our past work now and strive for new achievements in the coming year! Don't think that the year-end summary can be handled casually. This is an opportunity to show your expressive ability. The following is the year-end summary of quality nursing work in 20021year (selected 5 articles), which is for your reference only and I hope it will help you.

Year-end summary of quality nursing work 1 In order to further improve the quality of nursing service, according to the nursing work plan at the beginning of the year, quality nursing work was carried out on June 5438+0, XX. In the process of service, we should focus on "patients' needs", highlight the role of details and improve the awareness of detail service. In terms of medical safety, we pay attention to specialist skills training, strengthen the management of critically ill patients, consolidate basic nursing, ensure patient safety, and achieve social satisfaction, hospital satisfaction and patient satisfaction, which are summarized as follows.

First, organize training and study, and implement the implementation plan of quality nursing.

1, organize department nurses to participate in the training organized by the head nurse to improve the quality of nursing services, such as nurse etiquette, shampoo operation skills, etc., and strengthen the training content in the department. On the basis of cultivating nurses' daily etiquette, we should pay special attention to nurses' professional image, organize the study of nurse-patient communication skills, answer questions, greet patients when they leave the hospital, standardize the operating terms of Chinese and western medicine in departments, and encourage the pacesetters of nurse-patient communication services in departments to teach by example.

2, the department will be graded nursing publicity on the wall, convenient for patients and their families to know the latest nursing trends, supervise the implementation of basic nursing measures.

3. Organize general nurses to learn the Work Plan for Quality Nursing Service in XX and the Trial Measures for Basic Nursing Service for Inpatients issued by the Nursing Department, organize general nurses to hold a symposium on "How to do a good job in quality nursing service" in stages, learn the evaluation standards for quality nursing service wards, and implement specific measures against the implementation standards.

Second, flexible scheduling and reasonable deployment of manpower.

1, the department added 2 nursing staff and fixed accompanying doctors 1, which provided manpower guarantee for the development of quality nursing.

2, each department according to the personnel structure, combined with the work needs to implement flexible scheduling, hierarchical use of nurses, fully mobilize the enthusiasm of nurses, carry out patient treatment and nursing in a planned way, improve safety awareness, no nursing errors occurred throughout the year.

3, on the basis of the approved actual workload, ensure the number of nursing in the morning and evening, and ensure the nursing in the morning and evening.

Manage quality. Increase the strength of middle-level nurses to avoid uneven busy and idle nursing work.

4, implement the duty rotation system, shift once every quarter, shift once for team members, so that everyone can participate in life care.

Thirdly, simplify the nursing workflow.

1, the rescue vehicle was sealed to avoid repeated inspection by nurses.

2. Formulated the work flow of each class, so that nurses can have evidence to follow.

3. Put the rehydration bottles (the next group) of the patients with rehydration on the treatment vehicle, and push them around for inspection, which reduces the number of times that nurses frequently go back and forth to the treatment room to get fluids, increases the time that nurses stay in the ward, and provides bedside service, so as to be accompanied and unsupervised.

4. Cancel the end card of the bed and use the bedside card, which provides convenience for nurses to patrol and check patient information and head nurses to check.

Fourth, innovate the working mode and implement the whole process of nursing.

1, the working mode is that the group nurses are responsible and the nursing team leader is technically responsible. Each department reasonably groups nurses according to the factors such as nurse classification management, patient's condition, nursing difficulty, technical requirements, etc., implements the nursing patient grouping responsibility system, and constructs the working mode of nursing team leader-responsible nurse. Implement a graded nursing system, so that patients can be graded and nurses can be graded. The responsible nurse can pay attention to the patients from the nuances and provide personalized care according to the patients' needs. The nursing team leader should not only manage the patients, but also be responsible for supervising and managing the work of this group of nurses, reflecting the collocation of old and new, and using them at different levels.

2. Change the concept of nursing and implement basic nursing. The head nurse regularly monitors the quality of basic nursing, making nurses realize the importance of basic nursing work in treating diseases, taking the initiative to undertake the basic nursing work that should be done, paying attention to details, implementing the nursing work week plan, cutting patients' nails on Monday, washing their hair on Tuesday, taking a bath on Thursday, and giving foot washing water to each patient at night, so that the quality of nursing has been implemented in the morning and evening. While doing basic nursing well, we should integrate health education, change nurses' concept of attaching importance to specialty, ignoring foundation, emphasizing technology and neglecting service, so that nursing work can truly achieve the effect of "three closeness" and "three satisfaction".

3. Advocate humanized service and provide innovative measures for patients. In order to prevent postoperative nursing complications, the department timely provided air cushion beds for elderly, emaciated and postoperative patients to prevent pressure ulcers; For patients who can't get out of bed after operation, daily air pressure therapy is used to prevent deep venous thrombosis of lower limbs. Free balloons for inpatients to promote the recovery of lung function; Provide hot food for patients with microwave oven; Nurses insist on sending health warning messages to patients at least 5 times every holiday, which reflects our high quality.

4. Constantly simplify the writing of nursing documents and reduce the writing pressure of nurses. According to the writing requirements of nursing documents issued by the nursing department, various departments often use nursing forms to write, which greatly reduces the time for nurses to record, enables nurses to have more time to provide direct nursing services to patients, returns the time to nurses, and returns nurses to patients, thus ensuring that the soft environment of high-quality nursing meets the standards.

5, supervision departments to evaluate the patient's satisfaction during hospitalization, understand the reasons why patients are not satisfied, and solve them in time; Check whether the responsible nurse issues "love cards" to discharged patients, and the head nurse understands the dissatisfaction with treatment and nursing, and provides help to patients in need in time.

6. The terminal disinfection treatment shall be carried out with the joint measures of duty nurses, health workers and duty nurses to provide a good medical environment for new inpatients.

Fifth, improve nursing safety awareness.

1, organize nursing staff to seriously study various rules and regulations, and implement preventive measures for accidents such as patients slipping, falling out of bed and pressure ulcers. Wearing wristbands for hospitalized patients realizes effective identification of patients' identities.

2. Strengthen drug management, especially the management of high-risk and toxic drugs, register the whereabouts, observe the adverse reactions of individual drugs after use, and formulate preventive procedures.

3. Use the morning meeting and business study time to organize nurses to discuss cases of nursing defects, sound the alarm for everyone and improve nursing safety awareness.

Sixth, the existing shortcomings.

Through the development of high-quality nursing service, the department has made some achievements, but there is still a certain gap from the requirements of patients, such as the poor initiative of some young nurses; The level of health education of responsible nurses is uneven; The writing of some nursing documents needs to be further improved, and the above problems will be improved next year.

The year-end summary of quality nursing service in 2 XX is based on the activity of "quality nursing service" last year. In order to further deepen the connotation of "quality nursing service", the theme of "improving professional quality and optimizing nursing service" and the opportunity of "dimethyl evaluation" were taken to improve the service level and continuously improve the nursing quality. This year's "quality nursing service" activities are summarized as follows:

First, raise awareness and change the concept of nursing.

1. Deepen the service concept of "patient-centered", take "second review" as an opportunity, and take "improving professional quality and optimizing nursing service" as the theme.

2. Take the patient's requirements as the starting point and the patient's satisfaction as the foothold, and fully implement the patient-centered nursing work. Further deepen high-quality nursing service, enhance service connotation and continuously improve nursing quality.

The second is to comprehensively improve professional quality and optimize nursing service.

(1) Strengthen the training of basic theoretical knowledge and improve the comprehensive quality and professional ability of nursing staff. Starting with "three basics and three strictness", we organize business training twice a month, including basic theories of Chinese and Western medicine, specialist nursing, laws and regulations, service awareness, etc., to strengthen the implementation of basic nursing and graded nursing and ensure quality.

(2) Improve the practical working ability of clinical nurses and cultivate the backbone of specialized nursing.

(3) Strengthen nursing professional technical operation training. Grasp the basic nursing skills firmly, lay a solid foundation, improve the operation level of clinical nursing skills, and thus improve nursing service.

Third, strengthen management to ensure nursing safety.

(1) Strengthen the management of key links of patients, such as patient transport, handover and ulcer. To ensure the safety of nursing.

(2) Strengthen the monitoring and management of nursing safety, organize the departments to investigate the hidden dangers of nursing safety and analyze and discuss the causes of nursing errors and nursing input every month, analyze the reasons and lessons to be learned, and put forward preventive measures and improvement measures.

(3) Strengthen departmental management. Conduct irregular spot checks on ward management, basic nursing, nursing safety, medical record writing, nurses' instruments, disinfection and isolation of departments every week, immediately point out the existing problems and give feedback within a time limit, and make feedback and rectification at the monthly nurses' work meeting.

Fourth, consolidate basic nursing.

Doing basic nursing well makes nursing work more standardized. Keep the sickbed clean and tidy, free of peculiar smell and stains, the articles are placed neatly and regularly, and the number of infusion drops conforms to the doctor's advice. Visit infusion patients frequently, be good at observing patients and solve problems in time.

Five, strictly implement the overall nursing responsibility system.

(1) Implement flexible APM scheduling to reduce shifts.

(2) The department has 2 responsible team leaders and 8 responsible nurses, and each responsible nurse is responsible for 3-6 patients. The responsible nurse provides patients with continuous and complete work from admission to discharge, including various treatments, medication, observation of illness, basic nursing and health education, so as to effectively provide high-quality nursing services.

(3) fully perform the duties of nurses. It integrates basic nursing, disease observation, treatment, communication and health guidance to provide patients with comprehensive, whole-course and continuous nursing services. Close observation of patients' condition, timely communication with doctors, communication with patients, health education and rehabilitation guidance for patients, and psychological care.

(4) Clinical nursing service fully embodies the characteristics of specialties, enriches the service connotation according to the characteristics of departments, provides humanized nursing service for patients, ensures the safety of patients and promotes their rehabilitation.

Six, regular satisfaction survey

(1) Organize a symposium once a month to listen to patients' opinions and suggestions on quality nursing work regularly.

(2) Conduct patient satisfaction survey every month, timely feedback nurses' operating skills, gfd and health education, and formulate corrective measures. Satisfying patients from the heart requires every nurse to establish a good service attitude, take patient satisfaction as the ultimate goal of work, provide convenience for patients as much as possible, put an end to the imagination of being raw, cold, hard and avoiding, and never allow quarrels with patients.

Seven, the implementation of quality nursing service performance evaluation measures.

Adhere to the principles of objectivity, fairness and openness, and mobilize the enthusiasm of nurses. Establish the performance appraisal registration of nursing staff, reward and compensate according to the nursing quality, satisfaction and department selection of responsible nurses, and increase the reward for active nurses and nurses who have made great contributions at the end of the year.

Year-end summary of high-quality nursing work 3 Advanced materials of high-quality nursing service demonstration wards In order to actively respond to the call of the Ministry of Health to carry out the "demonstration project of high-quality nursing service" in the whole country, our hospital has also taken corresponding measures and selected two pilot departments in the whole hospital. As the first batch of key departments in the hospital, the Second Department of Surgery started this activity in mid-May of XX, and all the nursing staff were able to take the lead and devote themselves to "quality nursing service" with full service enthusiasm.

First, the goal is clear, the organization is effective, and the department that the masses are satisfied with is created.

1, with the great attention and active cooperation of the hospital leaders, a hospital mobilization meeting was held on May-,XX. At the meeting, the leaders made it clear that they would give active cooperation and strong support to this work, and at the same time actively coordinate the cooperation and strong support of relevant departments to ensure that all safeguards are in place, relieve the worries of nursing staff, and return the time to nurses so that nurses can better serve patients.

2. As the first batch of pilot departments, the vice president in charge of nursing and the head nurse of nursing department can do it by themselves and give strong support in human and financial resources. Learn relevant documents of the Ministry of Health in time. The head nurse organized all nurses to interpret the connotation of basic nursing, and learned the Notice of the General Office of the Ministry of Health on Printing and Distributing the Activity Plan of XX Quality Nursing Service Demonstration Project and the Notice of the Ministry of Health on Printing and Distributing Three Documents of Basic Nursing Service Project for Inpatients in Xinjiang Uygur Autonomous Region, which further understood the spirit of the document with the theme of "Consolidating Basic Nursing and Providing Satisfied Service", further improved the nurses' ideological understanding and changed the service mode.

3. The head nurse used the opportunity of the weekly morning meeting to repeatedly emphasize the necessity and importance of this work, constantly strengthen the education of nurses' ideological quality and sense of responsibility, emphasize the service attitude, treat each patient carefully, patiently and enthusiastically, carefully check during consultation and make a correct diagnosis; In the treatment, explain patiently to the patient, get the patient's cooperation, and serve with a smile. Taking "patient satisfaction" as the perceptual standard, we should pay attention to realistic management and innovative services, formulate detailed implementation measures, clarify the responsibilities at all levels, and strive to build excellent departments that satisfy the society.

Second, effective measures to ensure service quality

1. Basic information of the department: there are 30 beds in the department and 39 beds are actually open. * * * There are 8 nursing staff in the department, including 3 with junior college education and 5 with technical secondary school education, of which 6 are nurses in charge 1 person, nurses 1 person and nurses.

2. According to the actual situation of the department, on the basis of the activity plan and implementation plan of the nursing department, the department formulated the activity plan and implementation plan of the "demonstration project of high-quality nursing service" in the second department of surgery to publicize the connotation of the basic nursing service project.

3. The department changes the scheduling mode, implements the double-shift scheduling mode, redefines the job responsibilities of nursing staff, and implements the contract responsibility system from admission to discharge, so that patients can get all-round care during hospitalization. It has achieved zero complaints and disputes from the masses, and a large number of good deeds have emerged.

4. Nurses can carry out clinical nursing services in strict accordance with basic nursing services, and finish early and late nursing work on time. At the same time, accompany the patient all the time. In particular, nursing measures such as washing, wiping and defecation for critically ill patients have been basically put in place to satisfy patients. Every day, the head nurse and the shift staff arrive at the patient's bedside on time and shift to the bedside. Ensure timely inspection and detailed handover, avoid omissions, accept patients' opinions and continuously improve the quality of nursing service.

5, in terms of medical safety and quality, the general medical staff * * * to participate in, every Monday, led by the head nurse nursing staff for safety education, general medical staff to participate in, to ensure that the 24-hour boot, in case the department has a critically ill patient or a long time to save the patient's emergency. In particular, department directors and head nurses are often called to the ward to rescue patients at night, holidays and Sundays. At the same time, the hospital has also given strong economic support, which greatly improved the enthusiasm of nurses and better served clinical patients.

6. Since the development of high-quality nursing service, strengthening basic nursing means expanding the scope of nursing work and extending the role of nurses, which undoubtedly greatly increases the workload of nurses, but these have not affected nurses in the second department of surgery at all. They still serve every patient warmly as always. In addition to the daily nursing work of patients, such as washing face, washing hair, turning over, patting back, taking a bath, cutting nails and so on. The nurse will also take the medicine to the patient's bedside and cover them. The head nurse often goes to the patient's bed to ask about the patient's condition and the service attitude and measures of the nursing staff, and urges the nursing staff to take every patient seriously so that the patients can feel the warmth of the family. The department made a "quality nursing service mailbox" to collect all kinds of opinions and suggestions from patients.

Correct the existing problems in time. And monthly survey of patient satisfaction, satisfaction reached 100%. The nursing staff in the department have also been praised orally by patients many times. At the same time, 35 letters of commendation were received. No one complained.

Third, * * * Strive for progress through exploration * * *

"High-quality nursing service demonstration project" reinterprets the connotation of nursing work, enriches the content of nursing service, breaks the long-term nursing mode of nurses assisting doctors to treat, returns to the nursing mode, puts more emphasis on psychological nursing and life nursing, and changes the working place of nurses from the original nurse station to the ward. In the face of this series of changes, we believe that:

The challenge is unprecedented and there is no fixed pattern to follow. Only by constantly summing up and perfecting the work, * * * exploring and practicing together and * * * striving together can we wholeheartedly provide patients with all-round, comprehensive, high-quality and intimate nursing services and create a comfortable, warm and harmonious medical atmosphere.

The second department of surgery advocates the management that hospitalized patients are not accompanied, returning time to nurses and returning nurses to patients. Nurses no longer just give patients injections and dressing changes, but provide basic nursing services for patients according to the requirements of graded nursing, assist patients with meals and dietary guidance, help patients solve practical difficulties, and provide seamless nursing services for patients from admission to discharge.

Year-end summary of high-quality nursing work Summary of high-quality nursing service in two departments in 4 XX years With the smooth development of high-quality service, general nurses truly realize the significance of high-quality service from the heart, treat each patient with gratitude, ask the system commitment from the wall, let the high-quality service "walk out" from the document, change passive service into active service, go deep into the ward to understand the patient's psychology, understand the patient's needs and improve the nurse-patient relationship. Developing high-quality nursing service has deepened the responsibility of nurses to treat patients. The quality nursing service in XX years is summarized as follows:

First, eliminate misconceptions and improve ideological understanding.

Since the establishment of our department, we have organized all nursing staff to seriously study the work plan of quality nursing service in XX years and the work plan of quality nursing service in departments and other related documents. Fully guide everyone to accurately understand the spiritual essence of high-quality nursing service, and clarify the guiding ideology, objectives, main contents, methods and steps, as well as relevant standards and requirements of the activity. All nursing staff should keep in mind the service tenet of "patient-centered", consolidate basic nursing and solidly promote quality nursing service.

Second, strengthen personnel training and consolidate the service foundation.

In addition to in-hospital training, the department organizes all nursing staff to study twice a month and once a week for excellent nursing training, and organizes everyone to carry out common operation training, such as: hand-held cardiopulmonary resuscitation, intravenous infusion pump, simple breathing sac, ECG monitor, etc., which improves everyone's theoretical knowledge and basic skills. For the vulnerable group in the nursing team-nurses under three years old, the nursing department not only trains junior nurses, but also strengthens mentoring. The head nurse will also explain and discuss typical cases and events at the morning meeting, so that junior nurses can adapt to various emergencies as soon as possible; In order to promote the growth of junior nurses, the department has formulated a special training plan, which is in charge of by a special person, and regularly carries out a series of trainings such as clinical communication, critical patient management and health education. It creates a good environment for the growth of junior nurses and reduces the incidence of nursing risks in departments.

Third, implement the responsibility contract system, strengthen communication and promote quality nursing.

The nursing responsibility system is implemented in the department. In principle, each nurse has no more than 8 patients, and the work is fine-tuned every day. Every afternoon 16: 00, the nurse in charge carries out nursing rounds with medical records to understand the treatment situation of the patients on the same day and inform them of the related examination, treatment and precautions on the next day. When the nurse in charge is not in the ward due to leave, she will explain the situation to the patient in turn with other nurses to ensure the comprehensiveness, integrity and continuity of nursing work. The nurse on duty who receives new patients in each shift should introduce herself to the patients, including the doctor in charge, the nurse in charge, the ward environment, the schedule of work and rest, and relevant examinations. Strengthen the hot water supply in the ward under the existing conditions, and provide mosquito-repellent incense for patients in hot days. Patients who can't take care of themselves can feed water, feed, wash and bathe, assist in going to the toilet, accompany and check, etc. To meet the needs of patients.

Four, the implementation of flexible scheduling, innovative service model.

In view of the fact that there are many elderly patients, critical patients and emergency patients in internal medicine and the nursing task is heavy, the department implements flexible shift system and arranges flexible second-line shifts and double night shifts. According to the patient's report, the infusion time in our department is late every morning, so we adjust the working hours of the morning treatment class and the whole class in time, and go to work half an hour in advance every day to write prescriptions. It well meets the needs of patients. At the same time, under the guidance of clinical nursing path, our department also optimizes nursing level management, refines workflow, shortens nursing radius, and ensures the systematization, integrity, scientificity and consistency of medical nursing work.

Fifth, strengthen performance appraisal and stimulate work passion.

In order to stimulate nurses' work potential and improve their work enthusiasm, the department strictly implemented the performance appraisal system. The professional team leader will evaluate and assess the implementation of responsible nursing from time to time every month, comment once a week, and summarize and report it every month as the main basis for bonus distribution, on-the-job training and assessment. Put forward and rectify the existing problems in time, praise the nurses who perform well, point out the nurses who perform badly in time and rectify within a time limit.

Sixth, the shortcomings and the direction of efforts.

1, lack of nursing quality control: First, it is reflected in ward management, and there are still many shortcomings. Second, the writing of nursing records, especially after the simplification of nursing records, the requirements for the writing quality of nursing records have declined. These two aspects urgently need to be improved and strengthened by the Ministry.

2. Training: There are few training opportunities and nurses can't learn new knowledge.

3. Nursing scientific research and papers: constantly update nursing knowledge, develop new technologies and projects as soon as possible, and lead general nurses to make progress together.

Year-end summary of high-quality nursing work 5 spans xx years and is about to usher in xx years. The new year is beautiful. If you want to walk well, you must know what the past was like. Therefore, it is extremely important to take stock of the harvest and sum up the lessons and experiences. Its experience and lessons will guide our future thinking and strive to improve the level of nursing work.

In xx years, our department * * * received 6 1889 person-times, admitted 2,605 person-times, discharged 2,602 person-times, and delivered 1096 person-times, including natural delivery, cesarean section, induced labor, early contact and early sucking > 90%, mother-infant rooming 100%, and postpartum breastfeeding education.

First, strengthen quality management and continuously improve the quality of nursing.

1. The head nurse helps and guides nurses from quality control nurses to continuing education nurses. Give full play to the quality control function of the quality control team, strengthen the quality control responsibility of the responsible team leader, refine the work and division of labor, clarify their respective responsibilities, enhance the awareness of all staff to participate in quality management, ensure the continuous improvement of quality and improve the quality of nursing. Give full play to the role of various functional groups, encourage participation in management, make suggestions and work together to achieve better results.

2. Hold a department nursing meeting once a month to praise nurses' good nursing concepts and advantages for general practice study and application. The advantages and disadvantages of monthly inspection are analyzed and discussed one by one, and improvement measures are formulated in time.

3, training nurses basic nursing service specification, consolidate basic nursing. Do a good job in communication, observation and treatment. In order to consolidate the basic nursing and change the service concept, not only do a good job in cleaning the bed unit, but also do a good job in cleaning the patients. The qualified rate of basic nursing is 97. 1. It is important to relieve patients' pain, thus improving patients' satisfaction.

4. Strengthen the management of emergency care items for critically ill patients and improve the rescue level of departments. The department actively carried out research on the rescue process of critically ill patients, and the qualified rate of patients in intensive care and first-class care was 97.25%. Rescue vehicles and rescue equipment are managed by special personnel and checked once a week. Head nurses check on time every month, and the intact rate of first-aid articles, medicines and equipment reaches 100%.

Second, strengthen nursing safety management and avoid nursing risks.

1, the head nurse led the nurses to put patient safety first and nurse practice first. Seriously implement the core system, take continuous improvement as the driving force, and rectify the existing problems. Regular spot checks and regular supervision.

2. Strengthen the risk management of key links, such as night shift, middle shift and holidays. Reasonable collocation of nurses of different levels, flexible shift arrangement, and cultivation of cautious and independent spirit of nurses when they are on duty independently. Strengthen the management of key personnel: strengthen the education of law and safety awareness, especially for nurses who change their major and new nurses, and improve their awareness and ability of risk assessment.

3. Further standardize the writing of nursing documents and implement "objectivity, truthfulness, accuracy, timeliness and completeness". The head nurse attaches great importance to the supervision of the final document and the writing of nursing documents.

The grid rate is 97.5%.

4, the head nurse to strengthen nursing safety management monitoring, nursing adverse events timely report to the nursing department. Departments to discuss, formulate corrective measures, this year * * * report 5 cases of nursing adverse events.

Third, strengthen the training of nursing staff and pay attention to the cultivation of comprehensive ability.

1, organize general nurses to actively participate in business lectures and training organized by the hospital, broaden their horizons and improve their knowledge level.

2, strengthen professional learning, departments to carry out business lectures and all kinds of special training every month, nursing rounds once each, focusing on strengthening the assessment of new nurses and junior nurses, improve the theory and operation level of nurses. The closed-book examination of theoretical examination requires paying attention to practical results, not becoming a mere formality, which lays the foundation for training specialized nurses.

3. Strengthen nurses' on-the-job education, encourage nurses to participate in various forms of continuing education and learning, and take care of them in scheduling and rest without affecting their normal work, so as to improve the comprehensive quality of nursing staff.

Fourth, continue to carry out quality nursing services.

1, continue to carry out high-quality nursing service, emphasize safety first and excellent skills, and further standardize nursing operation terminology and nurse-patient communication skills. Cultivate nurses and establish a good professional image.

2. Strengthen nurses' health education, carry out diversified health education, and educate patients in different forms such as words, pictures and videos. Enrich nurses' health education methods, advocate rhetoric education and questioning education, and encourage nurses to demonstrate and practice in person during the education process.

3. Hold a 12 public holiday forum this year to solicit opinions from patients and rectify the problems raised by patients in time.

4. Select satisfactory nurses every month, obtain patients' needs and feedback information by issuing satisfaction questionnaires every month, and put forward improvement measures in time. The satisfaction of inpatients with nursing service is over 96%.

Verb (abbreviation of verb) nosocomial infection

Strengthen the implementation of hand hygiene compliance of medical staff. All departments focus on strengthening the training of hospital infection-related knowledge and the implementation of hand hygiene compliance to prevent cross-infection. Put a bottle of hand sanitizer in each ward to facilitate staff to contact patients and disinfect hands between patients. Pay attention to the cleaning, use and management of disposable articles, and the qualified rate of disinfection and sterilization is 100%. And do a good job in the management of key areas: delivery room, baby room, treatment room, abortion room and dressing room. Pay attention to terminal disinfection after discharge and make records.

Sixth, pay attention to practical teaching.

Insist on pre-job training for interns who change majors in the department, communicate with them during the internship process, understand the internship situation and the situation of the teaching teachers, attach importance to the opinions of interns, improve the teaching quality, supervise the work of the teaching teachers, arrange small lectures in the department, and encourage interns to ask more questions and learn more, so as to make them gain something. Existing problems and efforts:

First, because there are more young nurses, their professional ability and requirements need to be further improved, and their professional knowledge is weak. The training task is the most important, focusing on the cultivation and management of the stability of the nursing team.

Second, lack of clinical nursing experience, can not calmly deal with emergencies. Lack of safety awareness, failure to correctly assess safety risks and poor communication.

Third, nursing only pays attention to disease care, and pays insufficient attention to patients' psychology and society, and management supervision is not in place.

Fourthly, because nurses are pregnant, the human resources of departments are relatively tight, which requires reasonable scheduling of departments to ensure nursing safety.

Fifth, it is necessary to strengthen the scientific research consciousness of nursing staff, improve the nursing scientific research ability and the number of papers.

Six, to ensure the smooth progress of nurse job classification.

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