Property management service plan

Comprehensive property management plan for the community

The first part of the preface (omitted)

The second part of the overall concept and excellence planning of property management

As another classic of the "Oriental City Series" of the Construction and Development Co., Ltd., the residential community builds another urban landscape with a modern life style with its modern architectural style and perfect coordination. "People-oriented" is not just a slogan, every detail in the Oriental Pearl City fully reflects the building's concern for people. With its color, material, structure, scale and construction quality, every detail is reflected. , every aspect is a masterpiece of engineering, architecture, culture and art, reflecting humanistic care, making the owner's living life reflect the value of the property in comfort and convenience.

Based on the overall situation of Oriental Pearl City community property management, we have established a management concept for Oriental Pearl City residential community property management.

1. Management Thought

The company will rely on its talent advantages, technological advantages, cultural advantages, and management advantages to create the Oriental Pearl City community into a warm home.

II. Management Organization

The company will establish a young, professional, high-quality and comprehensive management team to implement professional property management and services for the Oriental Pearl City community .

1. Motivate employees at multiple levels and angles to meet their material and spiritual needs.

2. Advocate communication between managers and employees to reflect equality between people.

3. Pay attention to the realization of employees’ self-worth and enable employees to develop and progress together with the company.

4. Create a working atmosphere of fair competition for employees and achieve the goal of "promoting those who are capable and those who are inferior".

5. Establish a training system to enable every employee to master basic property management skills, be qualified for their job, and become qualified and competent property service personnel.

3. Management characteristics and innovations

The company adheres to the tenet of "owner first, service first" and the management method of "all-round management, multi-functional service".

1. Implement the first-asker-responsibility system. The first company employee to receive the owner or be asked by the owner, regardless of department restrictions, should warmly receive the owner, answer questions, and prevent the owner from waiting for a response.

2. Listen to the voices of the owners, set up a "heart-to-heart mailbox" in the community, understand the needs of the owners, and solve the problems reported by the owners.

3. Pay attention to the improvement of the quality of life of the owners and advocate the service concept of "putting the owners at the center". We not only provide 24-hour security services, 24-hour reception services, and 16-hour cleaning services, the management office will also Various activities are often organized to enhance communication between property owners and owners, and create a peaceful and civilized residential community.

4. Excellence planning

(1) Short-term work goals

Within the first year, the owners will be happy to move in and there will be no violations in the decoration;

In the second year, create a property management model residential community in the city;

In the third year... ensure the city’s excellence and create a national property management model residential community;

(2), Implementation plan

1. Under the leadership of the company’s general manager and under the guidance of the industry authorities, a special excellence-creating leadership group composed of company functional department personnel, management office directors and other department heads will be established. Among them, management The director of the department is the executive team leader and clarifies the responsibilities of the excellence creation team.

2. Improve the operating procedures of each department and position and standardize daily operations.

3. Keep daily work records, pay attention to the accumulation and organization of data, and do a good job in assessment, archiving of data, and declaration of compliance with standards.

4. The excellence creation team will conduct daily assessments and inspections according to the management office’s inspection system, and the company’s excellence creation guidance group will do a good job in guiding and supervising the excellence creation of the Oriental Pearl City community.

5. Establish a "service star" evaluation system, clarify reward and punishment measures, and guide employees to work together to create an excellent community.

Part Three Management Organization Setup and Management Personnel

Equipment, Management and Material Allocation

1. Management Organization Model

The comprehensive property management of the Oriental Pearl City Residential City Community is handled by the Oriental Pearl City Management Office, a subsidiary of Tianxiang Property Co., Ltd. The management office consists of the Comprehensive Service Department, the Security Department, the Maintenance Department, and the Environmental Department.

Organizational chart

II. Staffing of management personnel

The management office has a fixed number of 94 people, including 1 director and 1 deputy director each, and 4 heads of each department. People are hired by the property company and authorized to implement comprehensive management of the Oriental Pearl City residential community.

Receptionists: 2 people, receive visits and complaints from owners and handle them in a timely manner.

Clerk: 1 person, responsible for archiving and information collection of community houses and owners.

Finance: 1 person, responsible for the economic accounting of the community and the collection of various expenses.

Sanitary cleaners: 21 people, responsible for the sanitation and cleaning work of the community, cleaning public places, green belts, sidewalks, stairways and other public parts every day.

Greening management and maintenance workers: 2 people, responsible for the greening and maintenance and cultivation of flowers and trees in the community, and providing guidance to the owners on vertical greening (flowers on balconies) and courtyard greening.

Security officers: 54 people, responsible for public security, security and vehicle management in residential areas, cooperating with police stations, vehicle management, fire protection and other departments to maintain normal public order, and responsible for managing community parking lots and access to and from the community. Various vehicles to maintain traffic order in the community;

Maintenance workers: 7 people, responsible for the repair and maintenance of the houses, facilities and equipment in the community.

3. Recruitment, assessment and training plan for management personnel

(1) Recruitment requirements for management personnel

Remarks on classified position responsibilities and conditions

The director of the management office is fully responsible for community property management work. College degree or above, with more than three years of practical property management experience. Selected by the company

The chief of the comprehensive service department is responsible for finance, reception of owners' visits, and various community services. College education or above in operation and management, with management and operation capabilities, and two years of comprehensive property management service experience. The company will appoint the security section chief to be fully responsible for community safety management and vehicle management

I hope to You are useful. good luck.