Gas station employee work summary (5 general articles)

Summary is a written material that analyzes and studies relevant situations within a certain stage and makes guiding conclusions. It can make us more efficient, so why not make a summary. So what should be included in the summary? The following is a summary of the work of gas station employees that I have compiled for you. I hope it can help everyone!

Summary of the work of gas station employees 1

In __, with the cordial care and strong help of the leaders of the division branch, we focused on strengthening internal management, focusing on improving positive benefits, and ensuring the safe production of gas stations without hidden dangers. In the past year, with the help of colleagues in the branch and the active cooperation of all employees, the station appearance, standardized services, and employee quality have been greatly improved, and the internal management level has been comprehensively improved. The main tasks this year are as follows:

1. Operational situation:

This year, the division branch has strengthened the quantity and quality management of gas stations, unified purchasing of oil products, and unified implementation of density. Strictly controlling quantity and quality provides a good guarantee for the operation of gas stations, and at the same time establishes the XPCC Petroleum brand image of high quality and sufficient quantity.

Entering __ years, on the basis of the quantity and quality assurance provided by the division branch, we actively participated in developing the market, doing everything possible to tap potential customers and expand the market. "Gaofa" has 78 vehicles and has been refueling at Changxing gas stations. I have been eyeing this customer since I started working. Not only do they have large volumes, but they are also a public institution and there is no risk in receivables. My website visited her more than 20 times, but we never concluded the conversation. But our station did not give up because of this. Our station began to look for friends who knew "Gaofa" to help. With all efforts, "Gaofa" had the intention of coming to our station to refuel, but he was worried about the quality of the oil at our station. The driver withdraws cash. Therefore, our station managed the quantity and quality of the Corps’ petroleum products, as well as the fact that there is no transfer link for oil products entering the station. In operation and management, we will help the oil-using units manage their drivers, and use the cost-saving management methods of the oil units to make a detailed report to the "High Law" introduce. The customer was finally impressed by the meticulous management work of our website. After one month of trial operation, "Gaofa" is very satisfied with the oil quality, internal management and employee services of our station. What makes this customer most happy is that after refueling at our station, the monthly fuel payment has been reduced by 5,000 yuan compared with before. The team captain of "Gaofa" said to me: "I just like to deal with the people of the Corps. The people of the Corps are honest and honest."

When an agreement is signed with a customer, it is just the first step to complete the sale. But real success is keeping existing customers. This year, on the one hand, our station is actively exploring the market, on the other hand, we are establishing and improving customer files and constructing customer demands. We rely on market research, telephone contact, door-to-door visits, etc. to update customer information in a timely manner, respond to customer needs in a timely manner, and respond to customer complaints in a timely manner. Deal with it in a timely manner and form a close and harmonious customer relationship. At the refueling site, our station employees memorize the accounting customers who come to our station to refuel. During the refueling operation, our station has always insisted on on-site office work. The driver does not need to get out of the car to refuel, pay, and issue invoices. He can do it all while sitting in the car, leaving the greatest convenience to customers. Our station relies on the unique hard-working spirit of the Corps people to win the trust and praise of customers.

2. Internal management:

The management level of a gas station is not only reflected in sales volume, but should be reflected in many aspects and levels. Therefore, in 20 years, I have further established and improved various rules and regulations and reward and punishment management methods based on management needs, and insisted on strictly following the system to ensure that everyone is equal before the system. Based on standardized management, with the purpose of innovation and development, we should keep in mind the management concept of "management creates benefits, details determine success or failure" in management, fully understand the connotation of standardized management, and enhance the awareness of danger. Starting from the details, we must ensure the standardized operation of gas stations.

This year is the first year that the Nanhu Road Gas Station and the Nanhu North Road Gas Station merged. The biggest problem for our station is the instability of the employee team.

Therefore, our station takes as the starting point to fully mobilize the enthusiasm, initiative and creativity of the employees, establishes a complete training, learning, and on-the-job training system, improves the employees' practical skills and comprehensive quality, and establishes a modern image of "soldiers and oilmen". Our station selects a project for on-the-job training every week and holds comprehensive on-the-job training once a month to cultivate a good atmosphere for employees to consciously learn business and develop skills, and encourage employees to practice basic skills and truly improve their operational skills and professional qualities. Establish a cohesion mechanism of "taking the station as home", a learning mechanism of "taking the station as school" and an incentive mechanism of "taking pride of the station". Efforts are made to improve employees' high sense of responsibility in treating the gas station as a big family, and stimulate their enthusiasm for work.

It is the first gas station built by XPCC Petroleum Company in Urumqi, and has attracted the attention of the leaders of the head office and branches. This year, senior leaders of the Petroleum Corporation of China and China National Petroleum Corporation came to visit and guide the work many times, and cordially inquired about the gas station’s internal management, sales volume, and employee income. While affirming the work achievements, senior management leaders also pointed out the shortcomings in the work. Rectify existing problems and add green belts. In the past 20 years, while adhering to standardized management, we have implemented a "people-oriented" management approach, caring about employees in their daily lives, thinking about what they think, and caring about their concerns. Most of them are young employees, and some employees live outside the local area. In order to facilitate the daily life of employees, our station has purchased a solar shower and two electric heaters this year, which solves the problem of employees taking baths in summer and the low temperature of the business room in spring and autumn. Employees truly feel the family affection of XPCC Oil everywhere.

In order to improve the cohesion of employees, birthday cakes will be bought for employees and they will have a group meal. During the Spring Festival, May Day, National Day and other holidays, various cultural and sports activities, knowledge competitions and other activities are held. While enriching the cultural life of employees, it also enhances the friendship between employees.

3. Safety management:

1. This year, the management staff guidance system has been implemented. In addition to cleaning the hygiene area, the staff must also cook for employees during the peak refueling period. Help the refueling crew to refuel, unload the fuel when there is incoming fuel at night, and handle some emergencies.

2. Firmly establish the idea of ??"safety first" and implement it

3. Do a good job in educating employees on labor discipline, fire safety, and safety knowledge.

4. Organize a safety inspection every week to implement rectification of hidden dangers to ensure the safety of the gas station.

5. Implement the safety responsibility system in daily work, safety management of operating operations, safety management of facilities and equipment, and safety inspections. Achieve "prevention first, combined with prevention and disinfection". There has not been a single safety incident at our station this year.

4. Shortcomings in the work:

1. The sales target issued by the branch was not completed this year. The main reasons are:

1) Development The market is not strong enough.

2) Due to the problem of receivables, our website has successively eliminated a group of customers with poor credit and late payment repayments in time.

2. The refined management work is not done well enough, and the filling in of various texts is not timely and complete enough.

3. The unstable workforce has brought some negative impacts to service work.

4. The service awareness of managers needs to be improved.

5. The maintenance and upkeep of facilities and equipment is not done well.

5. Work ideas for the next 20 years:

1. Strengthen market development, actively develop new customers, and strive to increase sales.

2. Enhance management service capabilities.

3. Strictly control receivables and no longer develop red-letter customers. Strengthen the management of accounting statements to ensure they are timely, accurate and complete.

4. Strengthen the ideological education of employees and formulate a complete assessment system and on-the-job training activities.

5. Improve the management mechanism for responding to emergencies and cultivate employees’ ability to respond to emergencies.

6. Strengthen the management of facilities and equipment, and regularly maintain and maintain the facilities and equipment of gas stations.

7. Implement the 5s management method and 5s service method in management, and make management work precise and detailed. Try to achieve good results in the coming year.

__ years have passed, taking away some losses and some regrets.

It’s been __ years, with longing, facing the dawn, and full of beautiful hopes. In this snowy season, let the New Year’s bell convey the best wishes from the bottom of every employee’s heart. Well - I wish XPCC Petroleum Company a better tomorrow. I wish all the leaders and all colleagues of the 12th Petroleum Agricultural Division Branch of the Corps success in their work, happiness and good health. Being with you is the unchanging promise of all our employees.

Gas station employee work summary 2

Strive for efficiency and create high-quality services with high-quality services. With the cordial care and strong support of the company's leaders, with the focus on strengthening internal management and cost reduction, and ensuring the safe production of gas stations without hidden dangers, in the past two years, with the active efforts and close cooperation of all our employees Next, the gas station has greatly improved in terms of station appearance, standardized services, and employee quality, and the overall level has been comprehensively improved. Sales volume has also increased significantly. I will now report one year’s work as follows.

1. Operational situation

This year, the company strictly controls quantity and quality, which provides a good guarantee for the operation of our station. At the same time, relying on China Petroleum’s brand image of high quality and sufficient quantity, and Thanks to the meticulous management of the station leaders, Jiuquan Gas Station impresses every customer who comes and goes, and can promptly handle the problems raised by customers within its capabilities, thus forming a close and harmonious customer relationship, such as "Why can't you make a cell phone call while refueling?" Personal resumes can give customers scientific answers to questions such as "Why can a 200-liter fuel tank hold 240 liters of fuel?" It has won the trust and praise of customers from all over the world. By the end of November, 18,000 tons of refined oil products had been produced, completing the annual plan. Currently, we are sprinting towards higher goals.

2. Safety Management

1. While ensuring safe production, the webmaster conducts safety education for us, strengthens our sense of safety responsibility, and requires us to do everything before doing it. , to identify risks first, requires us to do our job well, be more active and active in safety work, discover hidden dangers and rectify them in a timely manner to avoid accidents, and firmly establish the idea of ??"safety first" in the minds of employees, Resolutely implement various safety systems at gas stations, always incorporate safety knowledge education into daily work, implement a safety responsibility system in daily work, and inspect facilities and equipment every day, so that everyone can "put prevention first and prevent fires first" "Combined", the safety officer should talk about whether there are any safety hazards and what unsafe factors exist when handing over the shift every day.

2. Strengthened the contingency plan drill at the gas station, mastered their responsibilities and division of labor during the drill, and strengthened the unity and cooperation among colleagues.

3. Service

1. From the perspective of on-site service level, our refueling service level is constantly improving. The on-site service can accommodate more than three people, so that the car can be delivered to the customer. The service is led by "smile service" and "three-tone service", and is based on the "Thirteen Steps to Come on" and the "Six Steps to Cashier". During the service, we get closer to each driver, so that they can relax after working hard all the way. They felt a bit of warmth and made them fill up their tank at our station. Maybe they inadvertently gained a repeat customer. We must keep in mind the concept that "customers are God", are relatives and friends, and do practical things to appreciate customers in service. As the saying goes, "If you work hard, you will gain." If you provide help to customers, customers will definitely reward you.

2. Enterprise development is not a matter of one person. As long as we work together to implement the company's various business management policies, our enterprise can sprout in the sun like a seed and thrive. As a "domestic first-class" enterprise, we work hard to achieve this goal and strive hard.

Gas station employee work summary 3

In the past year, under the leadership of the retail department, I insisted on prevention first, combining prevention and fire prevention, strengthening education, and group prevention in terms of safety. Based on the principle of group governance, employees' safety awareness and self-protection capabilities are enhanced through safety education; in production, through collective management, we create a situation where all on-the-job employees care about and support the high-quality service of the gas station, thereby effectively ensuring the safety of our gas station. Safe production and no loss of property have taken a solid step towards the construction of a large station.

1. Safety production, attention from top to bottom, and effective measures

Our station started operation in March 2__. With the requirements of superiors and the efforts of the gas station, we started We will do a good job in safety education step by step and effectively strengthen the safety education for employees. The gas station puts safety work first, with the station manager directly responsible for the work, the deputy station manager responsible for the specific work, and each team leader responsible for the specific division of labor and implementation. We have formulated detailed labor disciplines and job systems for gas stations, and stipulated actual operating procedures based on the specific conditions of the gas stations and the requirements of superiors. Because we have performed our duties diligently at work, there has been no sign of an accident at our station in 2__ years, and employees There are no violations of safe operation.

2. System guarantee measures are in place

1. Establish a safety production leadership responsibility system and accountability system. The station manager of the gas station is responsible for including safety production work in the target assessment content of each refueling shift, linking it with wages and conducting strict assessments. The accountability system is strictly implemented. For those who cause signs of safety hazards, the shift leader and the direct responsibility must be seriously investigated Human Responsibility.

2. Excellent service. In accordance with the eight-part work process stipulated by Sinopec, gas stations require on-the-job employees to sign a responsibility letter with each refueling worker to clarify their respective responsibilities and obligations. In the work, the old leads the new, and every worker who comes to work at the station is required to understand the working method of the eight-step process at the first time, and can start the operation after meeting the action standards. Because we have done our job well, the high-quality service has attracted many repeat customers. A customer from Putian said this: There are many gas stations along the way from Putian to here. I would rather spend more gas to fill up at your place. Because your service makes me happy. A company CEO said to our refueling workers: Our drivers are satisfied with the quantity and quality of refueling at your station. I hope you can stick to it and ensure the quality and quantity of oil products. You are also responsible for our performance. After hearing such comments from customers, one of our old employees said that it was worth it. He bent down to open the car hood and listened to some unpleasant words, but the grievances he suffered were evened out.

3. Production quantification, target large stations

Since we have improved the work attitude of employees under the premise of safety, the workload of our station has also achieved great results. From March 2__ to the present, we have completed sales of 1,885.94 tons of gasoline and diesel in ten months, completing 14.82 tons of the company's annual revenue target of 187 tons ahead of schedule. Completed 94.297% of the 2__ plan advocated by the company to create a large station. These data show that our gas station still has potential to be tapped. As long as the leadership gives more help and support in work and meets the needs of the market in terms of hardware, I believe that with the efforts of all our employees, we will leapfrog faster. Enter the ranks of big stations.

4. Looking forward to tomorrow and better development

In the new year, under the leadership of the company and retail department, we will pay close attention to safety and let every employee understand the need to ensure safety , the fundamental purpose is to improve safety awareness, self-prevention and self-protection and self-rescue capabilities. Doing a good job in safety education will become the foundation of our station’s safety work. We will focus on the safety regulations formulated by the company and regularly carry out safety education for employees, especially safety education on prevention awareness and the use of fire-extinguishing equipment, and do a good job in preventing theft and robbery. In production work, we will continue to carry forward our station's good quality service strengths, find gaps in performance, and successfully complete various tasks assigned by superiors.

Since the beginning of this year, __ District has conscientiously implemented the "Agricultural Products Quality and Safety Law of the People's Republic of China", taking the spirit of the provincial and municipal agricultural product quality and safety work conferences as the guiding ideology for the entire year's work, insisting on The work strategy of "prevention first, purification of the source" follows the Shangluo agricultural product supervision model of "the government takes overall responsibility, there are institutions at three levels, supervision reaches the village groups, and testing covers full coverage". In accordance with the responsibilities assigned by the law, we are ensuring the quality of agricultural products. In the special safety rectification work, we will carry out special market governance around agricultural inputs, vegetables, fresh agricultural products, etc., focusing on monitoring the quality of the three links of planting, production, and circulation, and strengthening the quality control of agricultural inputs and agricultural products in farmers' markets and supermarkets. In terms of supervision, efforts should be made to promote the construction of agricultural product standardization bases, quality and safety supervision systems and supervision teams, continuously improve production guidance service capabilities, brand creation demonstration capabilities, and full-process comprehensive supervision capabilities, so as to improve the satisfaction rate of the broad masses of the people.

Gas station employee work summary 4

The gas station is a window to display corporate culture, a carrier to complete sales tasks and achieve economic benefits, and a basic unit to create a "family" atmosphere . As the administrator of a gas station, how to assist the stationmaster in managing the gas station is the goal I always pursue and the direction in which I work hard.

Although Rongmei Gas Station is small, it bears a heavy responsibility. No matter how small a gas station is, its assets must be several million yuan, and it must have 6 or 7 employees working day and night to provide services to customers. Engaging in business activities at a gas station means that the oil products we sell and the environment we operate in are potentially dangerous. Without safety, everything is zero! When assisting the stationmaster in daily management, I put safety management first, and strictly follow the "Gas Station Management Standards" and the inspection system to require myself and restrain employees. Catch the phenomenon of not following operating procedures at work. Safety is no small matter. Which vicious accident was not caused by the accumulation of "trivial" small hidden dangers? Gas stations are the window through which we provide services to the society and display our spiritual outlook. In daily management, I attach great importance to the image management of the gas station. I always ensure that the refueling site environment is clean and sanitary, leaving no dead corners, and clean up the sand and paper debris brought by the refueling vehicles at any time. I am responsible for the most difficult sanitation area at the station. As long as I am at the refueling site, I basically never leave the broom. Teaching by example is more important than words. Whenever the employees see me cleaning their sanitary area with a broom, they automatically run over and clean with me without me asking. With the joint efforts of me and the entire site staff,

what is displayed in front of customers is a clean and fresh environment at all times.

A gas station is a collection of employees. As a gas station administrator, an essential job is to assist the station manager in managing employees. In terms of employee management, I continue to strengthen my studies and strive to improve my business capabilities. If you want to manage others well, you must first know how to manage them yourself. I continue to learn from many experienced comrades. I focus on studying the "Gas Station Management Standards" and the company's various systems, so that I know how to manage myself and how to ask for employees. Be a promoter to promote harmonious coexistence among employees. Employees each have their own living habits and temperaments. We need to strengthen our understanding of employees, promptly report their situations and difficulties to the station manager in different ways, so that everyone can know each other and understand each other, reduce conflicts, and establish a harmonious working environment. Loss management is a major issue at the gas station. The size of the loss is directly related to the salary of employees. When assisting the station manager to strengthen loss management, I start from the source, carefully check the fuel invoice of each vehicle, and make records in a timely manner. Start from two aspects: first, measure the oil tank to see the changes in the empty height of the oil tank; second, conduct self-calibration of the tanker with the district quality manager every month to check whether the tanker is accurate, and promptly identify the cause of any loss if it is found. Keep relevant records and report to the webmaster. When unloading oil products, try every means to unload all the remaining oil in the tank truck and return it to the warehouse bit by bit. Through the joint efforts of all employees, our station's loss management work has made great progress, and achieved the first place in the regional rankings.

Funds are the "blood" of an enterprise. Only by managing funds well can enterprises avoid "bleeding, blood loss, anemia" and other phenomena and enable enterprises to operate effectively.

In accordance with the principle of who sells, who is responsible, and who returns the money, I promptly register and summarize the sales daily submissions and report them to the finance department. Pay close attention to cash management, deposit gas station cash in the bank in a timely manner, and do not let large amounts of cash stay at the gas station overnight to ensure the absolute safety of funds. Check the coin investment situation in a timely manner and strictly follow the coin investment management system to avoid capital losses caused by fire, explosion, theft, and robbery.

Rongmei gas station is an IC card issuing station. Since the launch of Sinopec gas card, it has been deeply appreciated by users for its safe, convenient and fast service functions and has been widely promoted and used. I have been promoting IC cards. Starting with the benefits, I would promote IC cards to acquaintances regardless of whether I was commuting or working. With the joint efforts of my colleagues and I, we sold 297 IC cards throughout the year, with a recharge of more than 4 million yuan, exceeding the The website's historical records were kept, and the task targets assigned by the superior company were successfully completed. We handle various IC card services in a timely manner, and users can come and handle them at any time, bringing convenience to customers and winning praise from users. With good vision and entering 20__, I will continue to push myself and make due contributions to the Hefeng area to create greater glory.

Gas station employee work summary 5

In 20__, under the instructions and strong support of the company leaders, I focused on strengthening internal management to build a boutique station and reducing costs and fees. Center, with the purpose of ensuring the safe production of gas stations without hidden dangers. Over the past year, with the active efforts and close cooperation of all employees of our station, we have closely focused on the company's business philosophy, opened up markets, promoted sales, and standardized the appearance and appearance of gas stations. , and the quality of employees have been greatly improved, and the overall level has been comprehensively improved. The cultural life of employees has also been improved, and their enthusiasm for work has become stronger, which has injected new vitality into our station. Now I will report on the work of my station for one year:

This year, on the basis of the quantity and quality assurance provided by the company, we will actively engage in market development and do everything possible to tap potential customers and expand the market. We communicate with surrounding enterprises and institutions to make them become long-term refueling customers of our station. When oil products are tight, we can ensure the normal use of oil for their vehicles. They are also loyal customers of our station. Our station reasonably optimizes the ratio of teams based on actual conditions, so that each team has employees with high sales skills, spreads the points into areas, strives not to miss any potential customers, and also creates a healthy relationship between classes. competition. In terms of gas station operations, as of October ***, 571.4 tons of oil products were sold, completing the annual target of 64.67. Diesel sales were 168.6 tons, and gasoline sales were 402.8 tons. Data can show that our station mainly sells gasoline. In terms of gasoline sales, the focus is on fixed-point refueling by units, and other scattered sales are less. There are 25 units that refuel at fixed-points at our station, of which 6 units refuel in the form of prepayment, with a total arrears of 273,716.52 yuan, year-on-year. It decreased by 288,140.98 yuan in five months, with an average monthly recovery of arrears of 160,000 to 170,000 yuan, and an increase of 140,000 to 150,000 yuan in the previous payment. According to the annual sales, sales from January to July were 500,000 yuan, and from August to October The monthly sales volume is 450,000 yuan. From the sales volume, it can be seen that the sales volume of our site declined in the second half of the year. In order to improve the economic benefits of our station, as a gas station manager, I actively devote myself to setting an example on how gas stations can strengthen safety management and improve economic benefits. I always strictly demand myself and conscientiously perform my job responsibilities with a high sense of political responsibility. Actively take the lead in learning, take the initiative to learn, make full use of your spare time, study safety management and fire protection knowledge, and oil product knowledge, constantly improve yourself, and make yourself a qualified gas station station manager. Spend more time to understand the actual situation of each employee. Situation, work, life, mood, etc. Actively create a harmonious atmosphere in the gas station, become friends with employees, and make employees feel that the gas station is a big family. Treat every employee fairly, set an example for everyone, and bring employees together. In this way, our team will have cohesion and be able to overcome various difficulties and strive to be a first-class gas station.

Over the past year, I have tried my best and done some work. All of this is inseparable from the company's correct leadership and decision-making, as well as the strong support and unity of all colleagues. I deeply appreciate this. I would like to express my gratitude. The achievements belong to the past, but the challenges are in front of me. I clearly realize that my own quality needs to be improved. 1. Work experience needs to be accumulated; 2. Working methods need to be changed; 3. Business knowledge needs to be strengthened; 4. Staff management within the site. And the station management system needs to be improved; 5. The sales volume is not ideal and the sales tasks assigned by the company are not completed. The main reason is that I lack the initiative to open up the market. Based on the above points, I decided to work hard to change these next year and strive to create better benefits for the company.

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