What are the 4R principles of green guestroom management?

3. Standards of guest room cleaning and hygiene quality

Guest room cleaning and hygiene standards include:

1. Visual standards

Refer to the standards that guests, employees, and managers can feel by sight or smell (such as dust, stains, odors, etc.). However, due to different individual feelings, the standards only remain on the surface.

(1) There are no stains where you can see it;

(2) There is no dust where you can touch it;

(3) There are no viruses in the equipment and supplies ;

(4) The air is fresh and odor-free.

2. Biochemical standards

are standards for professional instrument sampling and testing by professional epidemic prevention personnel. They include washing and disinfection standards, air hygiene quality standards, microclimate quality standards, lighting quality standards and environmental noise Allowed value standards, etc. Biochemical standards are a deeper measure of guest room cleaning and hygiene quality.

Guest room managers and cleaning staff should be familiar with the hotel's sanitary operating procedures and standards, and constantly improve them to reflect service quality and management level.

Methods for quality control of guest room cleaning

The characteristics of guest room cleaning and hygiene management are that the management space is wide, the staff are scattered, and it is not easy to centralize control. Guests attach great importance to guest room hygiene and have high requirements. Therefore, strict quality control of guest room cleanliness is of great significance to improving the image of guest room products and meeting guest needs.

1. Strengthen employees' awareness of hygiene quality

In order to improve the quality of guest room cleaning and hygiene, service personnel involved in cleaning are first required to have good hygiene awareness. To this end, pre-job and on-the-job training must be done so that employees can establish a sense of job responsibility that puts hygiene first, standardize operations, and conduct self-examination. At the same time, room managers and service staff are required to pay attention to personal hygiene, starting from themselves, that is, improving their own image, and strengthening hygiene awareness and hygiene habits.

Secondly, we should constantly improve the guest room staff’s awareness of the hygiene standards of foreign-related star hotels, strictly distinguish them from their own daily hygiene standards, and integrate them with international hygiene standards, so as not to regard the normal hygiene requirements of some international tourists as For "mysophobia".

2. Establish cleaning and hygiene quality control standards

(1) Operational standards

(2) Quality standards

(3) Timeliness Standards

Certain service regulations and operating procedures are the basis for ensuring the cleanliness of guest rooms, and are also the basis for assessing and supervising the work of housekeepers. The guest room cleaning regulations and procedures of different hotels will be slightly different, but they all comply with the principle of "convenient for guests, convenient operation, and convenient management" and all serve to improve quality.

Part 3: “Green Hotel” and “Green Guest Room”

In June 1992, the United Nations held the “United Nations Conference on Environment and Development” in Rio de Janeiro and adopted the "Agenda 21" marks that the world has entered a green era of "protecting the environment, advocating nature, and promoting sustainable development." Green hotels and green guest rooms that comply with the concept of sustainable development will be generally respected and welcomed by hotel operators and customers.

1. The meaning of green hotels in my country

A "green hotel" is a hotel that applies the concepts of environmental protection, health and safety, advocates green consumption, protects the ecology and rationally uses resources. Its core is Provide customers with green rooms and green catering that are comfortable, safe and conducive to human health requirements. "Safety, health and environmental protection" are the three concepts that constitute the main content of China's green hotels.

1. Safety

is a basic feature of green hotels. In hotels, the five factors that mainly affect safety are fire safety, public security safety, food safety, occupational safety and consumer safety.

2. Health

It refers to providing consumers with services and enjoyment that are beneficial to health, that is, green guest rooms and green catering. Therefore, in the process of establishing a green hotel, "people-oriented" should be taken as the starting point; when evaluating a green hotel, whether it provides healthy services and products should be considered as an important feature and factor.

3. Environmental protection

The environmental protection of green hotels mainly includes three aspects:

(1) Reduce waste and maximize resource utilization. For example, let consumers order in moderation and pay attention to economy, etc.

(2) During the construction and operation of the hotel, the impact and damage to the environment should be minimized.

For example, green hotels can stop adding unused supplies based on customer opinions to avoid contamination caused by overuse of disposable consumables.

(3) Reduce the material consumption and energy consumption of the hotel to the lowest point. For example, green concepts such as turning off lights and air conditioners in guest rooms.

Hotels and restaurants that meet or exceed the green hotel standards will be allowed to use the green hotel logo. Currently, the green hotel uses "gingko leaf" as its logo.

Green Room: refers to a guest room without construction, decoration or noise pollution, and the indoor environment meets human health requirements; all items, appliances and their use in the guest room meet environmental protection requirements.

2. The significance of creating a green hotel

"Green guest room" is a guest room product provided by a green hotel. It must meet some basic requirements of a "green hotel", including guest room equipment. The operation has minimal impact on the environment, the consumption of guest room materials is reduced to a minimum, the guest room environment meets safety and health standards, and provides guests with a good natural space.

Creating green guest rooms has the following significance:

1. Save energy and reduce costs

According to expert estimates, the creation of 10,000 green hotels across the country will save energy. Three billion kilowatt hours of electricity is equivalent to the current power generation of the Three Gorges Hydropower Station for nearly one month, and the electricity consumption of 1.67 million urban households for one year; 200 million tons of water are saved, which is equivalent to the water volume of twenty West Lakes, one The annual water consumption of 1.85 million urban households. Guest rooms are a major profit generator for hotels, but they are also a major consumer of energy and goods. Creating green guest rooms will make a huge contribution to saving national energy consumption and reducing hotel costs.

2. Advocate green consumption and establish a good image

More and more customers, especially foreign customers, are beginning to care about environmental issues. According to a survey, 90℅ of Americans are more willing to buy green products when consuming, and 66℅ of Americans are even willing to pay higher prices for green products. Among young consumer groups, most consumers are more willing to buy corporate products from green environmental protection organizations. Green guest rooms advocate green consumption, which is in line with the changing trend of consumer trends. It reflects the company's high environmental legal concepts and environmental ethics, as well as a strong sense of social responsibility, making customers feel that the hotel is providing them with high-quality services while also Also committed to protecting the environment and sustainable development. This will win the respect and trust of consumers and the support of the government. It greatly improves the public image and popularity of the hotel and creates great intangible assets and business opportunities for the hotel.

3. Stabilize ambitious employees and contribute to environmental protection

By creating green guest rooms, employees are clearly aware that in addition to commercialization, hotel operations also have social responsibilities and social values. This is conducive to improving employees' work motivation and trust in the hotel, and is conducive to the stability of the workforce. It will help enhance the environmental awareness and responsibility of hotel employees, thereby promoting the environmental protection movement in the whole society. The pollution caused by hotels to the environment includes air pollution caused by fuel burning, sewage pollution and solid waste pollution caused by items consumed in guest rooms. Creating green guest rooms can reduce these pollutions.

3. 4R principles of green guest rooms

Reduce principle: Hotels should try to use less raw materials and energy inputs without affecting the quality of products and services. . By reducing product volume, reducing product weight, and simplifying product packaging, we can achieve the purpose of reducing costs and reducing waste, thereby achieving the established economic and environmental benefit goals. Reuse principle: On the premise of ensuring that the standards of hotel facilities and services are not reduced, items should be changed from one-time use to multiple uses or reused as much as possible, and should not be discarded easily to reduce the scope of use of disposable items. and dosage. Recycle principle: items are recycled and processed after use and become usable renewable resources. Replace principle: In order to save resources and reduce pollution, hotels use non-polluting items or recycled items as substitutes for certain items.