Warm reminders at the hospital window

1. Civilized service terms for outpatient medical staff

1. Hello! Please take a seat.

2. You are welcome to come to our hospital (station, institute) for medical treatment (examination or x procedures).

3. Where do you feel uncomfortable? How do you feel?

4. Please don’t worry, your illness will be cured after treatment.

5. Please rest in peace and recuperate, pay attention to rest, and feel free to put forward any requirements for our work at any time.

6. Please provide your name, age, workplace or home address.

7. Do you need my help?

8. Please keep your things (money, medicines).

9. The × section you are looking for is at ×, please walk slowly.

10. Please do not smoke, spit, throw away debris, or make noise.

11. Your (family member) is in serious condition, we will do our best to rescue you, and we hope you can cooperate with us.

12. Please don't be nervous, relax, you will be fine soon.

13. Your disease requires further examination. Please come back for a review on × day.

14. This is your medicine. Please take it on time and in the right amount. If you feel any discomfort, please tell your doctor at any time.

15. I’m really sorry that there are many patients today and I kept you waiting for a long time.

16. Thank you for your support and cooperation in our work.

17. Please don't be polite, this is what we should do.

18. Sorry, please wait.

19. Your condition is serious and you need to be hospitalized. Please go to the hospitalization office to go through the hospitalization procedures.

20. All patients are asked to visit the hospital in order.

21. It is our duty to serve patients. Please accept the gift with your heart. Please take it back.

22. Please stay if you have any comments while you are in the hospital. Please pay attention to rest after you return. If your condition changes, please come to the hospital for review in time.

23. Please leave your valuable comments on our work.

24. Congratulations on your recovery and return to work.

25. Well done! Please walk slowly!

26. Please pay attention to your diet and daily life, and take care of yourself!

27. Welcome to contact each other if you have any questions. Goodbye!

28. Please cooperate. Your inspection results need to be reviewed again.

29. Your condition requires transfer to a hospital for treatment. Please go to XX Hospital for treatment.

30. Please be ready, I will check you.

31. The operation here needs to be quiet. Please cooperate and rest outside first (wait)

32. Don’t be anxious, it’s not XX time yet, please wait a moment .

33. This is a policy (law) and we should implement it seriously. Please support our work.

34. Your information is incomplete and needs to be completed, otherwise it will affect the correct diagnosis. Please cooperate.

35. Please don’t be nervous. I will check it for you.

36. Hello, I am your bedside doctor (nurse). My name is ×××. If you have any questions, please contact me.

37. Your opinion is very good and we will definitely correct it.

38. Your opinion is very good, but it is still difficult to solve due to limited conditions. We have actively reported it to the leadership. We are really sorry.

39. Please wait a moment, doctor XX will be here soon.

40. (To family members) We have tried our best to treat your XX illness. We are sorry. Please be mentally prepared and pay attention to your body.

2. Civilized service terms in each department (window) of the outpatient clinic:

Civilized service terms in the registration room and charge office

1. Which department did you apply for?

2. Sorry, the xx specialist clinic is not available today. Please take a look at xx, okay? Or please call a regular number, okay?

3. The amount you paid is wrong, please click again.

4. This is your money, please keep it.

Civilized service terms in the inpatient department

1. Sorry, please wait (if there are patients waiting).

2. Please issue a payment receipt.

3. Please go to window x to apply.

4. This is your payment receipt. Please keep it and use it when going through discharge procedures.

Civilized service terms in outpatient pharmacies

1. Sorry, please pay first and then get the medicine.

2. Sorry, xx medicine is temporarily out of stock. Please find a doctor to change the medicine, okay?

3. Please go to the Western (Chinese) pharmacy dispensing window to pick up the medicine. This medicine is Western (Chinese) medicine.

4. Please take the medicine on time according to the doctor's instructions.

Civilized service terms for imaging departments (including radiology departments, functional departments, electroencephalography rooms, and gastroscopy rooms)

1. Sorry, please go and pay first.

2. Please unbutton (strap) your clothes and take off the necklace. Please put away your stuff.

3. Sorry, the machine is broken today, please come back at xx time.

4. The film has been taken. Please go back to the ward and we will send you the report.

Civilized service terms in the outpatient laboratory department

1. Your test items require blood drawing on an empty stomach. Have you had breakfast?

2. Please roll up your sleeves.

3. It will take xx hours for your test results to be reported, please wait.

4. Please go to the xx service desk to get the report.

Civilized service standards and civilized terminology in the infusion room and injection room

1. Please loosen your belt (or lift up your sleeves).

2. Please don’t be nervous. Please tell me if you feel uncomfortable.

3. Your heart is not good and the rehydration speed cannot be too fast. Please cooperate.

4. These are the medicines and injection sheets you will use next time. Please put them away.

Civilized service terms in the emergency department (green channel)

1. Hello! Where do you feel uncomfortable?

2. Please sit (lie down) first and we will check you immediately.

3. Please tell us about the disease first.

4. Are you a family member of the patient? He is seriously injured and needs immediate rescue. Please cooperate.

Civilized service terms for outpatient service guides

Hello! Welcome to our hospital for treatment.

Hello! What do you need, can I help you?

Hello! Is there anything I can help you with?

Hello! What kind of disease do you want to see? (May I ask where you feel uncomfortable)?

Hello

Do you need help (do you have anything to do)?

You're welcome

The ** department is on the * floor, please move on.

Sorry, I'm not sure about this question. Please wait a moment and I'll ask it for you.

If you don’t understand anything, just ask me, you’re welcome.

Do you understand what I just explained?

Civilized service terms for outpatient department triage staff

Hello! What disease do you treat? I'll take you to the doctor.

Everyone, please wait outside the clinic and your name will be called in order.

Hello! (Various inspections) I will teach you how to do it one by one.

What subject are you studying? What level of doctor do you want to be called?

(If the patient doesn’t know which department to see) Please tell me what’s wrong with you, and I’ll help you register to see a doctor. Please fill in the registration information card first.

Please go to the registration office to register and then come back.

Please give me your medical records and registration form. Please sit down for a while and go to the hospital in order. I will notify you then.

Please go to clinic No. ** for treatment, and relatives please wait in the waiting area (you can have a relative who knows your condition accompany you).

When a patient smokes in the waiting room, he should say: "Comrade, for everyone's health, please don't smoke."

Take your time, don't be anxious, please sit down stable.

Please be careful.

Please sit down and rest for a while. I will arrange for you to see a doctor as soon as possible, okay?

Physical examination center service terms

Hello! Welcome to our center for physical examination.

Have you made an appointment?

Please come for a physical examination on an empty stomach at 8 a.m. on *month*.

Please draw blood first.

Please take a look at the physical examination items and prices first. It is up to you to choose which examination you agree to do.

Please take care of your belongings.

Please don’t be nervous, clench your fists and prepare to draw blood

(After drawing blood) Please press for 5-10 minutes

After drawing blood, please check again Other items

I will do an examination for you. Please take off your clothes and don't be nervous. Please tell me if you feel uncomfortable.

Now that the examination is over, you feel nothing uncomfortable?

Please go to the electrocardiogram or color ultrasound room of the internal medicine, (surgery, gynecology, eye, ear, nose and throat) department for examination

Please bring a test tube and a plastic cup to collect urine (stool) Specimens

Please go to the first floor and follow the nurse to take a chest X-ray

Please have breakfast

Please get the physical examination results in xx days

If you have any questions, please call 0813-xx-xxx-x

Welcome to come again!

3. Warm reminders:

1. Smile more and be less irritable; understand more and be less resentful;

2. Set up a position New trend, show the style of an angel;

3. Create first-class performance, first-class quality, and first-class service;

4. With my sincerity, care, and patience, I will exchange for your peace of mind, peace of mind, Comfortable;

5. Give me your trust and I will give you good health;

6. Always treat other people’s illnesses as your own, and treat other people’s concerns more than mine;

< p> 7. With a little smile, you can win a true love;

8. Rigorous and refined, benevolent and moral, and patient first;

9. With high-quality service as the carrier, wholeheartedly Serve the patients;

10. Rescue the dying and practice revolutionary humanitarianism.

Warm reminders at the hospital window [Part 2]

In order to facilitate the majority of patients to come to Beijing Hospital of Traditional Chinese Medicine to see me for treatment, some precautions are hereby reminded as follows:

1. Time and location: My expert outpatient consultation time is every Monday morning, all day on Thursday and Sunday morning. The location is Orthopedics Clinic 1 on the second floor of the outpatient building. The registration fee is 7 yuan. Liu Genzhe, Department of Orthopedics, Beijing Hospital of Traditional Chinese Medicine

2. Registration at the hospital window is available at the registration office on the first floor of the outpatient hall at 7 o'clock on the day of the outpatient visit. You cannot also call your name. You only need to register with the number of the deputy chief doctor of the Department of Orthopedics. You can register every time 20 numbers. Warm reminder: In order to meet the medical needs of the majority of patients, my expert clinic on Sunday morning has 40 expert clinics. For the specialist clinics on Mondays and Thursdays, if you have not registered, you can go directly to the Orthopedics Clinic No. 1 Clinic and ask me to register directly. Within the scope of my ability, I will definitely meet your registration requirements.

3. Regarding follow-up appointments for old patients who need long-term treatment and follow-up, I am willing to provide follow-up appointments within my ability (provided that you really have a request in this regard). After the follow-up appointment is successful, Please go to the registration office to pick up your number on the day of your next appointment.

4. Regarding real-name medical treatment, patients who visit for the first time need to provide the registration number on the medical card of the traditional Chinese medicine hospital. If you have not yet applied for a medical card in our hospital, please bring your ID card to the registration hall to apply for a card first. Apply for a registration number (child patients need to bring their household registration book, parents’ ID cards, contact numbers and other information when seeing a doctor). Medical insurance patients need to bring their medical insurance blueprint and social security card at the same time. If there are special circumstances when the clinic is suspended, I will announce the suspension on the Haodafu website in advance. For information, please log in to My Good Doctor’s personal website to check the latest medical announcements before going to see a doctor.

5. About Plus Sign If your condition is within the scope of my diagnosis and treatment, and the situation is special (such as due to illness or transportation, etc.), or you are an old patient of mine, or are undergoing clinical For observed scientific research cases, I will agree to add the number at my discretion and will not charge any additional fees.

Please be sure not to purchase the number source from a private person. Any other form of paid number-adding service has nothing to do with Beijing Traditional Chinese Medicine Hospital and me!

6. Regarding no-shows. Due to the limited number of appointment numbers, please try to make an appointment. If there are special circumstances that require changes, please notify the appointment department in advance. If you miss more than 3 appointments, your medical card will be locked and you may not be able to make an appointment.

7. Instructions for medical treatment: Please be sure to bring case information with you when you seek medical treatment, including imaging data, such as time, avoid paying for imaging again, reduce your financial burden, and also help me make an accurate diagnosis and formulate an effective treatment plan for you in a timely manner.