Logistics, e-commerce and express delivery all shout "difficult"-the parcel can't be sent, the express delivery can't run, and the enterprise can save itself.

Online shopping has become an important way of people's life and consumption, but recently, due to the need of epidemic prevention and control, multi-site express logistics has been delayed or even interrupted. Logistics companies and e-commerce companies have introduced anti-epidemic measures in order to alleviate the difficulties caused by the epidemic to the greatest extent.

The courier can't run fast, and the citizens have to wait for the delivery.

Ms. Chen, a citizen of Bengbu, bought a set of eyelashes online on March 23rd. When placing an order, the system prompts that the goods are sent from Guangdong and are expected to arrive in two days. However, Ms. Chen did not receive the goods until March 28, and contacted the seller to ask why the delivery was delayed. The other party told her that because of the epidemic prevention and control, no one took chess pieces and could only postpone it.

In fact, since March, many packages of Ms. Chen have been waiting for a long time. "Several items ordered in early March have not yet arrived, some have not been delivered at all, and some have been stopped in transit. I think it is very fast to get it in three or five days now. " Ms. Chen said that the logistics is not smooth and she can only "wait", otherwise she can only get a refund.

In addition to not receiving goods on time, returning goods has become more troublesome. "I went to the fast bird station in the community. As a result, half of the areas could not be sent, and there were still several orders to be returned at home. I didn't know that the goods couldn't be delivered until I arrived at the express delivery point. I can only get the goods back, then negotiate with the seller and send them back after the logistics is completed. "

The delivery volume has dropped sharply, and couriers frequently come to the door.

In addition to the "lateness" of express parcels, the recent receiving experience of some citizens has also changed. Mr. Zhao, who lives in Amber Xintiandi Community, is also an online shopper. Recently, he found that several of his parcels were delivered directly to his door by the courier brother. The courier who often sends the courier to his home also bluntly said that there are fewer deliveries recently, so some items are delivered to the door, which not only improves the customer's receiving experience, but also reduces the storage cost paid to the collection point or courier cabinet when delivering the items.

"The business volume is limited, but we still have no layoffs, and we are all insisting." Hou Rui said that if all localities lift the ban and the logistics flow is smooth, the express delivery volume will soon return to the previous level. At that time, temporarily "arresting people" will definitely not work. Therefore, on the one hand, the courier collection point insists on finding ways to keep people and coordinate couriers to reduce costs. On the other hand, some couriers who have more free time are also encouraged to take part-time jobs.

E-commerce enterprises: the production reduction period is also the best energy storage period.

"Our store traffic on Tmall, JD.COM and other platforms suddenly decreased by 50%. Because of the sharp drop in orders, our own factories have also reduced production and workers have started to work in shifts. " Rong Gangqiang, head of Anhui Feiyu Paper Co., Ltd. said that since March, the whole industry has entered an unprecedented difficult period. He runs a paper production enterprise, and his customers are mainly catering enterprises all over the country. Because of the current epidemic situation, a large number of catering enterprises all over the country have suspended business and the market demand has dropped sharply. Paper products enterprises not only face a sharp drop in orders, but also face many difficulties such as rising raw material prices and increasing logistics costs.

However, the development of enterprises has not stagnated. "All e-commerce companies should have encountered the problems we have encountered, but this is far from the time to surrender and admit defeat. The boss can't be free when everyone is free. We intend to take this opportunity to reorganize product design planning and do some basic optimization, such as staff training, visual effects of various stores, and improve the quality of video and live broadcast. " Speaking of enterprise development, Rong Gangqiang is still high-spirited and ambitious. He said that although it has entered an unprecedented off-season, there are still many things to do. To maintain a long-term and reasonable growth in performance, he needs to continue to empower enterprises. Now is the best time to adjust, run in and store energy.

Express delivery companies: each single subsidy 0.3 yuan encourages the receiving companies to "run the road"

On the one hand, consumers who are looking forward to express delivery are affected, on the other hand, merchants who encounter delivery and logistics problems. And the express delivery company sandwiched between consumers and merchants has recently survived in pain.

On the morning of March 28th, although the goods sorting center was empty, the telephone line of Ma Yansheng, deputy general manager of Bengbu Shentong Express Co., Ltd., was always busy. Until noon, this "hotline" was temporarily suspended, and Ma Yansheng was able to take time out for an interview.

"Now, the number of parts returned every day has increased by at least five times. The goods have already run halfway, but due to the epidemic situation, they can't be sent to the place where they need to be returned, and some of them were intercepted and returned just after delivery. " Ma Yansheng said that because of the skyrocketing number of returned goods, his phone was constantly ringing off the hook every day, constantly explaining to different customers, and always keeping an eye on the closing notice that the headquarters might refresh at any time to ensure that all collection outlets and all e-commerce customers could not be delivered temporarily.

Although Ma Yansheng is very busy, his business volume and turnover are dropping sharply. "The number of pieces that Bengbu can send has been reduced by half, and the number of pieces in the field has been reduced by one-third." Ma Yansheng said that the epidemic has greatly affected the entire logistics industry. The company's headquarters is trying to dynamically adjust the logistics route in real time, the assessment and reward and punishment measures of various outlets, and the branches are also actively trying to find ways for e-commerce customers. In order to allow the goods to be shipped out and reach the buyers in time, the courier company as the sender adopts the way of subsidizing the freight for the receiving company, subsidizing 0.3 yuan for each order, encouraging the other receiving courier company to actively deliver the express mail, and reducing the impact caused by logistics obstruction.