Property Security Department Work Summary 2020

After each department has worked for a period of time, the company will ask for a work summary, so that problems in the department's work can be discovered to avoid problems in the company's development. The following is the "Property Security Department Work Summary 2020" compiled by me for everyone. It is for reference only. You are welcome to read it. Property Security Department Work Summary 2020 (1)

In order to sum up experience, make use of strengths and avoid weaknesses, and push security work to a higher level, we summarize one year’s security work as follows:

1. Give full play to advantageous management and pay close attention to grassroots construction

1. High-quality services and win trust. Since the company converted the security department into internal security, it has strengthened management principles, strengthened on-site supervision and quality inspection of management personnel, gradually improved the window image of security positions, and continuously improved its quality service standards. It has been well received by the owners of the community and won the trust of the owners. He has changed his previous bad habits and turned passive service into automatic service. He has been praised by the owners in letters many times, and many comrades have become active thunder feng in the eyes of the owners.

2. Focus on prevention and focus on control. Under the care and guidance of the company headquarters, by formulating various safety plans and other fire prevention plans, and implementing the "six prevention" measures such as fire prevention and theft prevention, no accidental safety accident occurred throughout the year. The project manager holds feedback meetings with department managers every day to report the situation and put forward requirements. The Safety Department arranges employees to be diligent in inspections and strict prevention and control. With the cooperation of relevant departments, group prevention, group inspection, and group management are implemented to ensure that the community is foolproof. Focus on monitoring special areas.

3. Improve facilities and be prepared for trouble. Through the on-site guidance of company leaders, the Security Department has continuously improved various tasks such as community fire protection plans, equipment and facilities, and inspection and maintenance of fire protection equipment. Formulate a maintenance plan for fire protection facilities and equipment in the park so that the fire protection facilities and equipment in the park can not only operate normally but also extend their service life. This year, we have carried out professional inspections on the fire protection facilities in the community, strictly inspected the fire protection facilities and equipment, and conducted professional inspections in advance for inaccurate alarm points of the smoke detection system. At the same time, fire-fighting equipment shall be managed, inspected, and maintained in separate areas and implemented by personnel.

2. Strict management, improve quality, change concepts, and innovate management

1. According to the safety training plan formulated at the beginning of the project, multiple special trainings were conducted for security guards, focusing on management Quality, service awareness, courtesy, professional skills, fire protection knowledge, emergency analysis, etc., through explanations, comments, and exchanges, the security guards can gain varying degrees of understanding and improvement in their ideological understanding and daily work.

2. The Safety Management Department conducts on-the-job training for security guards according to monthly plans, and provides training for front-line security positions. Implement practical work training and conduct evaluations in stages and content. Through training, the overall quality of security guards has been improved, service levels have been improved, and owner satisfaction has been improved. Through training, the overall ideological quality, service attitude and business skills of security guards have been improved.

3. Under the guidance of the policy that ideological work is the lifeline of all work, combined with the characteristics of project management services, in accordance with the requirements of the project department and the actual situation of the security department, guide security guards to keep pace with the times and improve their performance quality, changing ideas. The Ministry of Security educates security personnel to have a sense of urgency, be motivated, and cultivate their spirit. Property management services are not high-tech or have any profound knowledge. The key lies in people's subjective initiative and sense of responsibility, their loyalty and professionalism to the company, and their understanding and application of the true meaning of management and service. By setting an excellent role model, the Security Department inspires everyone to be proactive, reflect their own value and feel the joy of life in the process of completing the management and service tasks assigned by the project. Through ideological education work, the ideological and moral quality of security guards has been improved, and many good security guards have emerged who are willing to make money without knowing anything, and have received written praise from the owners. Through the exploration of work practice, the security department also learned "What property security guards should know and do", which not only significantly improved the quality of every front-line security guard in Coconut Grove Bay when serving owners and customers, but also enabled other colleagues to learn from us .

Summarize the past, look forward to the future, rectify deficiencies and formulate service improvement goals for the new year, so as to facilitate the better and comprehensive development of the work of the Safety Management Department in 2018.

The following tasks are the focus and improvement items of the Security Department:

1. We will always implement the policy of "safety first, prevention first" and in all aspects If the specific implementation of the plan is not perfect, the Security Department will continue to follow up and implement it.

2. The management level of security guards and leaders needs to be improved: the comprehensive qualities such as cultural accomplishment, professional knowledge and management ability of key personnel are uneven, and the management specifications formulated by the security department and the project Not all have been implemented yet, and the Ministry of Security will strengthen education and training on the issues.

3. Service quality still needs to be optimized and improved: From multiple inspections and customer complaints, it was found that the service quality of security guards at various positions in the Security Department is high or low in horizontal comparison, and good or bad in vertical comparison. . The Security Department will strengthen management to achieve the same service standards day and night, weekdays and weekends, and whether the leader is present or not.

4. Reoccurring problems are that some security guards at certain positions are not neatly groomed, are not polite and courteous, do not provide attentive services, and are inflexible in handling emergencies. These problems seriously affect the overall service quality. In the following work, the Security Department will focus on follow-up and implementation. Property Security Department Work Summary 2020 (2)

In order to sum up experience, make use of strengths and avoid weaknesses, and push security work to a higher level, we summarize one year’s security work as follows:

1. People-oriented, improve the overall quality of the security team

Security service is a special service job. For enterprises to continue to develop, the key is the quality of personnel. To this end, the company adheres to the work philosophy of "people-oriented, service-oriented", pays close attention to the construction of the security team, and continuously improves the overall quality of the security team. The first is to strictly control the "entry check". In terms of recruiting personnel, strict interviews and political examinations are carried out, and recruitment is based on conditions. Newly recruited security personnel are strictly followed: pre-job training, squad leader-led internship, and the system of passing on, helping, and guiding is implemented. The second is to require all departments to conduct military training and fire drills regularly or irregularly to enhance the physical fitness and adaptability of team members. The third is to build a brand. The company selects brand security guards and brand teams every six months, and the selected teams and security guards are given certificates and bonuses to enhance the security guards' awareness of dedication to their jobs. The fourth is to care about the food, clothing, housing and transportation of the security guards. We come from all over the country. The company leaders have always regarded solving the food, clothing, housing and transportation of the security guards as a major matter. The company has equipped each security guard station with 18 TV sets, 11 water heaters, and 7 air conditioners. , 33 rice cookers, rent collective dormitories for security personnel if possible, and assign special personnel to provide meals for security guards, so that everyone can feel the warmth of the security family, enable everyone to work with peace of mind, and ensure the safety of the insured unit.

2. Standardize management and do various security work

In order to improve the overall quality of the team, the company puts the standardized management of the team first. Company leaders follow the management model with "three grasps and three fixations" as the core. The three grasps are: grasping the team, grasping ideas, and grasping work; Responsibilities. The company has established a regular department work report meeting every Monday. Each department reports on the work situation of the previous week and the work schedule of this week. Problems encountered at work are raised in a timely manner at the meeting. The company leaders make solutions based on the actual work situation. Tuesday is the regular meeting of departmental security guards. Each department is responsible for communicating and deploying the company's various work plans, so that the security guards can achieve clear work goals, know the company's tasks, and have rules to follow. The team as a whole The overall quality has been improved. All security guards work conscientiously, responsibly and diligently, and have been highly praised by the leaders of the insured units.

3. Clean-up and rectification, special rectification work has achieved results

In order to effectively carry out this year's special rectification and clean-up work, conscientiously implement the municipal party committee's strategic concept of creating "Safe XX" and comprehensively promote social Comprehensive management of public security, further standardizing the security service market, and strengthening the healthy and orderly development of our security team. We have dispatched 15 inspections and investigations, with 30 participants. The investigation revealed that there are 22 illegal security organizations in our jurisdiction. There are 237 people in each household, including 35 people in 7 enterprises and institutions, and 202 people in 15 property management companies. While we were investigating the prototype, we publicized relevant documents and conducted patient and meticulous ideological mobilization work to the unit leaders on site. At the same time, we also focused on special rectification, with 12 special actions, 33 people participated, and 14 rectification notices were issued. We also conducted on-site publicity and ideological education on relevant documents from superiors to the legal representatives of the unit, which has been successively included in xx There are 78 people in xx9 companies under custody and dispatched, and 7 people in 1 company (8 people in 2 public institutions and 70 people in 7 industrial companies in xx. There are 152 people in 12 units under rectification and investigation, and they will no longer be used as The name of security. The special rectification work has achieved certain results.

4. Strict supervision and implementation of various rules and regulations

The company strengthens people-oriented management based on the actual situation of security work. Under the premise of management, the company continuously implements various rules and regulations and conducts follow-up inspections of various rules and regulations. The company implements a three-level inspection system and dispatches more than 600 inspectors day and night to inspect the security work of each insured unit. More than 100 people were dispatched for safety inspections focusing on fire prevention and theft prevention, and 78 potential safety hazards were discovered. 78 rectification suggestions were put forward, 77 of which were rectified, and the rectification rate was over 98%. Security personnel at each station were able to consciously comply with various regulations. Rules and regulations, and earnestly carry out various security work to ensure the safety of the insured unit, which is recognized by the insured unit.

With the progress of society and economic development, the security industry has to face more intense situations. In order to compete in the market, the company will continue to work hard and forge ahead with the support of departments at all levels in the new year. It will continue to improve the life, welfare and treatment of security personnel, put people first, do humanized management, and strive to stabilize the security team. We will do a good job in building the conservative team, improve the quality of security personnel, create an xx brand security company, and strive to achieve both social and economic benefits for the company. We will work harder in the new year to focus on community technical defense and property security. Actively explore a new path to adapt to the development of the security industry and make positive contributions to assisting the public security organs in maintaining social security. Property Security Department Work Summary 2020 (3)

Our department is under the correct leadership of the leaders of the property company. , with the strong support and cooperation of all departments, fully mobilize the enthusiasm of employees, based on safety management work, eliminate potential safety hazards as the entry point, increase the management of the decoration site, ensure the safety of the park while also creating a relatively comfortable place for the owners The rest environment for the whole year is now summarized as follows:

1. Internal management

1. Department positions: There are 6 positions in total, namely the gate post and the second phase. The number of positions in the main gate post, 31st building post, back gate post, patrol post, and central control room has been reduced by 1 (front gate).

2. Personnel adjustment: This year, there has been a large flow of professionals from departments to positions. 10 people have resigned. In order not to affect the normal work and operation of the department, with the help of the leaders of various departments of the property company, the personnel positions are checked in a timely manner according to the regional characteristics of each position. At the same time, they are also conducted in the surrounding towns of Nanquan every month. Go to the site for recruitment no less than 4 times to ensure that personnel are not out of touch with their work.

3. Organize department documents and files. For department positions, the processes and work standards for each position are formulated in a timely manner, and precise quantitative standards are established to enable each position to achieve standardized management and work order. We have made standard work flow diagrams for each position (including squad leaders and team members), and inspected fire inspection records, patrol sign-in books, post handover records, and decoration site inspection records, so that we can truly make searches based on evidence and tasks registered.

2. Firefighting work

1. Decoration construction management: Up to now, 27 households are under construction in the park. I have been managing the decoration construction site since xx this year, and decoration work has started in each household. Before that, our department will conduct fire safety education and decoration management regulations for the person in charge of each construction unit, and hold a meeting of decoration managers on xx, xx, and hire Ju'an Fire Training Center instructors to come to our department to review the work. The person in charge of the decoration site conducted a fire protection training, and our department strengthened management of the construction site and strengthened the management of construction peripheral and internal safety. On the periphery of the construction, we require the construction unit to build colorful strips in accordance with the unified construction standards of the park. Internally, we require the construction unit to do a good job in safety protection. Inflammable and explosive construction materials must be placed in designated storage points for peripheral decoration materials, and be managed by dedicated personnel. Responsible for supervision. All materials, sand, gravel, and cement entering the community must be inspected by the order administrator before being transported through the prescribed gate route. The gate team members will notify the patrol team members to follow up and supervise to prevent materials from being stacked in the road and not in accordance with regulations. Be aware of it.

2. Increase construction site management and inspection efforts. During the inspection process, more than 20 cases of various violations such as smoking at the construction site, illegal use of electricity and water, management and control of overnight personnel, and whether fire extinguishers were equipped were corrected to eliminate hidden dangers of accidents.

3. Conducted 1 fire drill and 3 centralized trainings. Among them, the fire drill at the end of XX organized by xx General Office concentrated all the company's employees on fire-fighting practices to make employees aware of the dangers of fire-fighting. Be by your side.

2. Safety inspection: Before major festivals (Mid-Autumn Festival, National Day), our department will take the lead in conducting inspections of key parts and weak links in the community with the customer service department, engineering department, general department, and *** , during the inspection process, promptly rectify any problems and hidden dangers found, and follow up to inspect and implement the rectifications.

3. Equipment maintenance: (1) In August this year, the replacement of 13 damaged fire hydrant signs in the public area of ??the park was completed, and the internal equipment accessories of 22 fire hydrants were inspected three times. Oil and maintain once. In the second half of this year, the statistics and annual inspection of 40 fire extinguishers in the public areas, offices and important parts of the park will be completed. All fire extinguishers that have been submitted for inspection will be numbered, standardized management will be implemented, and each department and department will be announced. For each position, during the year, 13 fire extinguishers expired and could not be used, and 13 were replaced. (2) The equipment in the central control room has failed no less than 30 times, the security monitoring equipment has been replaced 3 times, and the monitoring host has failed once. As of now, there are still 4 pictures without pictures in the first phase, and most of the monitoring pictures in the first phase have no images. It is clear that one of the wall monitoring camera lights does not light up, and the electronic fence has malfunctioned 16 times. In response to malfunctions and other situations next year, I suggest: In the three months of July, August, and September in the summer, check the weather forecast every day. You can check the weather forecast in the forecast period. On days when thunderstorms are expected, turn off the host and power supply in advance; ensure that the equipment in the central control room is not struck by lightning; strengthen the shielding of the equipment during thunderstorm inspections. I recommend using plastic shields (plastic is an insulator, which can prevent conduction) , it can also avoid direct damage by lightning).

4. Personnel deployment and training: There is a large flow of personnel in our department this year. According to this situation, our department will promptly adjust the allocation of personnel positions and cooperate with the comprehensive personnel department. Recruitment, in terms of onboarding training for new employees, our department conducts intensive one-week training on the department’s training rules. As of now, the total number of trainings is no less than 30 times.

3. Work of the Order Maintenance Department

1. Unify thinking, raise awareness, and change concepts. This year, in view of the large turnover of security personnel in the past, we promptly identified the problems and analyzed the causes, and organized "one-on-one" employee exchange activities so that new employees can adapt to the new working and living environment as soon as possible, and also enabled old team members to overcome work burnout. So that everyone can change their concepts, unify their thinking, improve their understanding, and achieve better results next year.

2. Strengthen military physical training and improve the overall image and physical quality of the team.

Based on the key issues in the monthly security work, our department formulates military physical training in a timely manner in conjunction with the work, once a week, no less than 80 times throughout the year. These trainings also include 12 hours of professional security work skills and professional knowledge. , queue training is no less than 58 hours, and security etiquette and courtesy work is no less than 10 hours throughout the year, which improves the overall team image.

3. In order to ensure that the flowers and plants in the park can survive the hot summer as safely as possible, our department proactively cooperates with the Engineering and Greening Department to water the seedlings in the park. The main method of watering is nighttime watering on both sides of the bridge, the flower beds at the front gate post and the green belt around the gate post. There are no cases of seedlings dying due to lack of water in the green areas where our department is responsible for watering.

4. While our department is striving to improve its overall quality, it is also receiving guidance and visits from various departments and superior units. We have received guidance and visits *** 6 times, including 1 group. This time, the reception task was successfully completed.

4. Temporary parking management

Temporary parking has always been a difficult point in management. Ensuring smooth roads, orderly parking, convenient entry and exit, and civilized services are the main contents of our management. ; Exploring experience, with the increase of a large number of decoration persons and construction vehicles,

There are insufficient parking spaces on the ground, resulting in random parking. The department takes timely measures to ensure that the vehicle emissions are in order. , after a period of hard work, there are currently very few construction vehicles and visitors parking indiscriminately, ensuring smooth roads in the park. Summary of the work of the property security department in 2020 (IV)

The work of our property security department at this stage is as follows:

1. Internal security work

1. Personnel changes Situation: The original establishment of the Security Department is 12 people (1 manager, 1 supervisor, 1 foreman, and 9 security guards). In order to strengthen night management and management of back-office affairs, with the approval of the company leaders, they joined in February Two internal security guards; one clerk will be hired in July. This year, six internal security guards from the Security Department resigned. Due to work needs, 4 internal security guards were transferred to the security department of xx Building this year, and 8 more internal security guards were hired. Currently, the Security Department has a total of 15 personnel, and has successfully completed the handover and training of departing and joining personnel within the department.

2. In addition to holding regular department plenary meetings and foreman meetings once a month, the Security Department also conducts business training for parking lot managers and external security guards once a month. In April, an on-site explanation training on the principles of fire water pumps was conducted with the participation of all internal and external security; in September, two trainings on quality management procedure documents were conducted for all internal and external security; in November, all internal and external security were trained 1 training on procedures for responding to emergencies (fire alarm, power outage, water runoff).

3. The company began to carry out the three-standard-in-one quality system certification work. The security department conscientiously implemented the standard implementation work according to the requirements of the management company. During the three internal audits, the security department carefully analyzed the unqualified items and found out The reasons include 14 unqualified items in the first internal audit, 3 unqualified items in the second, and 1 unqualified item in the third internal audit. Thorough rectifications were carried out and implemented at work and for every employee. The Security Department strives to successfully pass internal and external audits.

4. The Security Department has signed the "Fire Safety Agreement" for the use area of ??all customer units on the entire floor. And complete the archiving of all customer files in the building.

5. Comprehensively improve the installation and commissioning of 108 monitoring points and patrol systems in the building and parking lot, and put them into normal use.

6. During the xx period, the security department will strictly control the people entering and exiting the building in accordance with the instructions of the company and the management office, and do a good job in measuring the body temperature of those entering the building, checking customer cards, and registering visitors to ensure that there are no people entering the building. A case of SARS and suspected personnel effectively ensured the normal operation and working order of the building.

7. The Security Department has completed the fire protection key sealing work of each company. There are 276 sealed keys and 13 access cards.

2. Fire management work

1. Fire protection system equipment and facilities (fire host, sprinkler, smoke sensor, temperature sensor, jack phone, hand alarm, fire shutter door, The installation and modification of fire broadcasting, sound and light alarm, etc.) have been fully completed and are in normal operation.

2. Fire host alarm statistics this year: 1869 fire alarms, 860 actions, and 208 failures. All reported fire alarms have been verified as false alarms, and all actions and failures have been eliminated to ensure the normal operation of the fire host. , to achieve zero failure.

3. This year, the equipment of fire extinguishers in all public areas and key parts of the building was completed. A total of 239 fire extinguishers of various types were equipped, including 213 4kg dry powder fire extinguishers, 22 carbon dioxide fire extinguishers, 4 dry powder trolleys were installed, and 150 fire extinguishers in the building that required annual inspection were inspected annually to ensure that all fire extinguishing equipment in the building were in good condition.

4. Complete the posting of fire safety evacuation instruction maps (***80 copies posted) on each floor of the building, complete the work of pasting seals on fire hydrant boxes on each floor and warning slogans on fire extinguisher boxes, ** *Affix 580 fire hydrant seals.

5. Complete the smoke and sprinkler testing and inspection work before customers move in and check out this year.

6. This year, the Security Department completed the training and assessment of fire protection knowledge and skills for new and old employees.

7. In order to strengthen the fire prevention awareness of customers and internal employees in the building, the Security Department held the first "11·9" Fire Safety Publicity Week event, organizing the Engineering Department, Customer Service Department and Beijing Enterprises on the 15th floor Jietong company personnel jointly held a primary fire extinguishing drill, which was recognized by the customer for the overall fire protection work of the building.

8. During the Fire Safety Publicity Week, the Security Department issued 1,825 "Fire Safety Common Sense" leaflets to customers, and conducted a fire safety common sense test (60 points) for employees from various departments of the Property Management Office (106 people) Passed), and conducted a running test on 54 people in the security department (passed in 5 minutes), and both exams and tests were passed.

9. In order to better understand the smoke situation in the whole building this year, the Security Department conducted a statistics on the smoke detectors in the whole building. There were 2 infrared ray detectors, 949 photoelectric smoke detectors, and 255 differential temperature detectors. , three total number: 1206, and plans to conduct testing one by one in January next year to ensure that each equipment is in good operating condition.

10. In order to enable personnel in various departments to better understand the importance of firefighting work, the Security Department has conducted firefighting knowledge training for personnel in various departments, and organized practical use of dry powder fire extinguishers for personnel in various departments. training.

11. The Security Department organized internal staff to conduct training on throwing water hoses and wearing fire-proof clothing three times, so that security guards can understand and master the use of fire-fighting equipment.