How to improve employees’ quality awareness

Human consciousness depends on human behavior, and human behavior determines the quality of work, which also determines the quality of products. In a small business, employees' knowledge levels, depth of understanding, and daily habits are very different. Of course, their quality awareness is also very different. Below is what I have collected and compiled on how to improve employees’ quality awareness. Everyone is welcome to share. How to improve employees' quality awareness 1

1. Check the entry level and improve employee quality

The importance of knowledge is irreplaceable. Personnel in some skilled positions (positions that directly affect product quality) must have certain requirements at the cultural level and have certain knowledge, and their understanding and acceptance abilities are relatively stronger, which is more important for improving their quality awareness. It's easier.

2. Strengthen employee training and take the "three big steps"

A. Provide onboarding training for new employees and lay a good foundation

In recent months , the turnover rate of workshop employees has gradually increased. Although new employees are constantly being introduced, due to the lack of care for new employees and the lack of attention when they first enter a new environment, most employees have problems when they first enter the company. The thought of shrinking back. I divide new employees into two types: one is fresh graduates, who have just entered the society and have no practical experience; the other is experienced seniors, who have experienced many ups and downs in society. , came step by step. With these new employees, training is crucial. There is a saying that sums it up well: It is much easier to develop a good habit than to correct a bad one. New employee training should also complete the following "four stages":

1. The first is induction training

When new employees officially report, introduce some of the company's developments and main products to employees , let employees have a general understanding of the company, and provide them with relevant knowledge training, such as: basic knowledge of PCB, the importance of quality, relevant product standards, workshop rules and regulations, factory rules and regulations, relevant laws and regulations, etc.

2. The second step is pre-job training

Conduct awareness and professional knowledge training for employees before taking up the job. New employees have never engaged in related work and have low awareness of PCBs. They must undergo standardized operation training, which is a critical step. Before taking up the job, let employees understand the operation methods of their positions, and our department heads also need to evaluate whether employees really have the ability to work in this position.

3. Then there is on-the-job training

On-the-job training is a very important step. Although employees have the ability to work in this position, we still need to continue to train employees on their positions. Skills training to improve employees' comprehensive skills and improve work efficiency while ensuring product quality. According to my observation, our current operational training is based on the "master leading apprentice" model. I think the importance of the master is self-evident. He directly affects the learning quality and learning progress of the apprentices. Therefore, the master must select employees with the strongest operational skills and the most standardized operations to take over the job, so that new employees can develop good habits from the beginning, and then slowly influence other older employees.

4. The final stage is the deepening and consolidation stage

When new employees have a certain understanding of PCB after practicing for a period of time, they will then combine it with production

Practical theoretical training will make it easier for new employees to understand. At this time, new employees can work independently. He is no longer a "destroyer". He can help us improve production and improve work efficiency and product quality. .

B. Do a good job in quality training and assessment, and improve employees’ attention.

Since I joined the company in March, the company has conducted many large and small trainings, but the training results are often not good. , the impact on employees is small. The main reason is that some employees do not pay attention to learning and learning becomes a mere formality. I am not paying attention during the training. I think it is probably because our training method is not attractive enough. This is something that our administrators need to review.

We not only need to train employees, but also let the training content penetrate into the minds of every employee and deepen employees’ understanding of training knowledge, so that the training effect will be better. The most important thing is that the training materials should be simple and easy to understand, with pictures and texts, and a training atmosphere. The atmosphere is crucial to training. During the entire training process, only the speaker talks and there is no interaction with employees. In the end, the effect and effectiveness of our training will not be achieved. Purpose.

Training is also an opportunity for us to learn. Why don’t our employees pay attention to it? In the final analysis, it is a matter of mentality. Maybe it’s because we have too many dissatisfaction at work that we don’t have the energy to spend time studying; maybe it’s because we are older and think that we can’t learn anything;

Maybe it’s We simply feel that we know everything and that training is completely unnecessary for us? I think most employees will have this idea. This shows that our administrators do not pay much attention to employees and do not fundamentally understand the source of the problem. Since the training is ineffective, the strategy must be changed. If you often take time to chat with your employees, you will find that they actually know more than we do and find problems faster than we do. Every word an employee says represents their voice. We must value every opinion of our employees. They are the foundation for the development of our company. If the foundation is not solid, how can we develop?

We can use training and assessment to encourage employees to concentrate, listen carefully to lectures, and take notes. An examination must be conducted after each training, and then employees who fail the assessment will be retrained, and those who fail will be replaced. In this way, employees' attention to training is increased and the training effect is enhanced.

C. Continuously instill quality awareness in employees

Supervisors are the lowest-level managers in the production workshop. They spend most of their time on the front line of production, and they can discover many irregularities. If you catch irregular behavior on the spot, you must correct it on the spot and report it before or after work to make employees aware of the harmfulness of this behavior and prevent similar behavior from happening again. Employees should also be informed in a timely manner about the product quality status and production status of the day. When a non-conformity occurs, employees may put forward many phenomena or better suggestions that managers are unaware of, which will help analyze the problem and take corresponding measures. At the same time, it will also enhance the enthusiasm of employees to participate in quality management. As the saying goes, "Those who are in charge are obsessed with it, but those who see it clearly", employees can actually see the essence of the problem better than we can.

3. It is key for managers to strengthen quality awareness

"There are no unqualified employees, only unqualified managers." This sentence illustrates the importance of managers' awareness. Grassroots managers are the guides of the production team, and employees move in the direction indicated by the managers. If we turn a blind eye to some violations and do not stop or correct them, employees will gradually weaken their quality awareness and violations will continue to increase.

People generally know that a lion leading a group of sheep can defeat a group of lions led by a sheep. This metaphor is very interesting. In terms of physical strength, the latter is more than a hundred times stronger than the former. But we should not forget that what occupies the mind of the former is the lion's courageous and invincible kingly demeanor, while the latter has actually degenerated into a group of "sheep" wearing lion skins. . It can be seen from this that the role of leadership is powerful, and the strengthening of quality awareness should be top-down. Managers' awareness and behavior will have a subtle effect on employees. We should regard ensuring product quality as a responsibility and mission, not just to complete assessment indicators.

As a manager, the morale of the team is very important, and morale depends on the manager. If the manager appears in front of the team with a high-spirited appearance every day, I think it must be a very strong team; on the contrary, if the manager is dejected every day and has no fighting spirit, just imagine how you can lead a team to fight with you. ?

4. Increase the intensity of quality assessment and establish a quality incentive mechanism

How can the importance of quality be reflected? Increase the intensity of quality assessment and increase the amount of awards and penalties.

Employees with good work quality should be rewarded with great fanfare; employees with poor work quality should be punished as a matter of course. If there is no difference between good and bad work, or the difference is too small, it will not reflect the importance of quality and increase the attention of employees. Good opinions or suggestions should be given material incentives and spiritual incentives, so as to fully mobilize the enthusiasm of employees and truly enable all employees to participate in quality management, thereby further improving quality awareness.

At present, the company's quality reward and punishment system and workshop management system have been introduced one after another, but the implementation is very poor, and the administrator has not implemented it in place. If employees did something wrong, they did something wrong, and there was no relevant training for employees. When a person makes a mistake, he must know where he went wrong. Punishing him blindly will not help in improvement. When we find that employees have made mistakes, we don’t just blame them. Have we, the administrators, reviewed their own work? We have to correct them when employees make mistakes. But if employees make the same mistakes over and over again, it is our dereliction of duty.

Quality awareness is the awareness and understanding of quality and quality work in an enterprise from the leadership and decision-making level to every employee, which plays an extremely important influence and restriction on quality behavior. Quality determines the brand, the brand determines the development prospects of the enterprise, and the quality awareness of employees determines the quality of the product. Therefore, transforming and improving employees' quality awareness will be an important, long-term task. We must instill quality awareness into the minds of employees and tell them that if the quality of the product is not good, it will not only affect the company's future development, but also cause others to use the product safely. For ourselves and others, we must ensure the quality of the products we make. Always come first.

Measures to improve employees’ quality awareness

1. Strengthen employee training:

a. Provide training for new employees and lay a good foundation b. Do a good job in quality training Assessment, improve employee attention c. Instilling quality awareness before and after work is a long-term training method.

Establish a training mechanism:

Content: Carry out quality and operational skills training in all areas of the factory, implant quality awareness and ideas into the minds of employees, and have a dedicated person responsible for the training. Do this 1-2 times a week. Some management content can also be trained to make employees feel that this is an opportunity to learn, increase their sense of belonging to the company, and at the same time tap out some grassroots management talents

2. Strengthen quality assessment and establish Quality incentive mechanism.

Establish quality assessment indicators for grassroots managers and employees, implement a team leader responsibility system on an individual basis, and have a clear standard for good and bad work.

3. Establish quality files for employees, specially designed record sheets, and record them by the quality inspection. Employees’ quality files will be evaluated at the end of each month. How many times will minor problems be punished in a month? Any punishments for major issues that exceed the number of times in a month should be made concrete and clear, and the amount of punishment will be awarded to the best-performing employees.

4. Continuously improve the quality awareness of management and employees, and improve it step by step.

Because the words and deeds of management directly affect the words and deeds of their subordinates, the quality awareness of each management level is supervised step by step.

Suggestion: Video content: show some short stories about how manufacturing companies in foreign countries, such as Germany, control quality awareness

5. Set specific quality goals

6 . Make operating procedures (work instructions) for each process, standardize employees' operations, strictly implement them, and continue to move towards formality.

7. The team leader must promote the development of quality activities within the group and promptly track down some bad behaviors so that each employee can develop good operating habits. Play a good supervisory role, promptly feedback on-site quality abnormalities to the team leader, and cooperate with the team leader to solve problems.

8. On the premise of not affecting the schedule or increasing the cost, we strictly require the employees’ production skills. For areas that are not in place,

unconditionally accept the rework requirements proposed by the quality inspection. Carry out monthly evaluation activities. Each group will select the best and worst employees in handicrafts every month. The best employees will be given material and spiritual rewards, and the employees with the worst handicrafts will be punished. If the employee has the worst handicrafts for 3 consecutive months, Employees rated as having the worst skills will be fired.

9. Continuously collect customer complaint information and strengthen the company’s internal training and management to improve employees’ quality awareness 2

In order to comprehensively enhance employees’ quality awareness and enhance corporate cohesion and market competitiveness , the company decided to hold this "Quality Month" activity, and now formulates the following plan.

1. Guiding ideology

Guided by the scientific outlook on development, focusing on quality, brand, standards, service, credibility and efficiency, we focus on "survive by quality, strive for quality by quality". In the spirit of "developing and seeking benefits from quality", we vigorously implement the strategy of winning by quality, strive to create a good atmosphere in which all employees pay attention to quality, comprehensively improve the quality awareness of all employees, and strive to improve the quality management level of the quality control department.

2. Activity theme

Quality lays the foundation for development, and strength creates brand

3. Activity time

April 1, XX~ April 30th.

IV. Organizational Leadership

In order to strengthen the organizational leadership of Fuhan Company’s “Quality Month” activities, a leading group for the “Quality Month” activities in XX has been established:

Team leader: xxx

Deputy team leader: xxx

Member: xxx

The activity leading group office is located in the Quality Control Department, and he serves as the office director.

Members:

5. Activity content

All activities during the "Quality Month" are carried out in accordance with the company's activity requirements and in conjunction with the actual quality control department. The details are as follows:

1. Vigorously create a strong atmosphere of "Quality Month"

1) Before the "Quality Month" activity is carried out, the project department must first focus on the theme of "Quality Month" activity, Organize a "Quality Month" mobilization meeting to mobilize and deploy the "Quality Month" activities, and guide all employees to actively participate in the "Quality Month" activities.

2) Hang banners and slogans in the office area and main roads of the building, and make display boards to promote quality regulations, quality culture, etc., and create a good atmosphere in which all employees pay attention to quality.

2. Carry out special quality inspection activities

The Quality Control Department responded to the company's call and actively carried out "checking quality awareness, checking quality levels, checking the guarantee system, checking the implementation of standards, checking The "seven inspections" activity, which mainly includes "measurement inspection guarantee, inspection of on-site management, and inspection of quality loss", requires comprehensive quality inspection and hidden danger investigation on key project quality control contents and key points through special inspections, comprehensive inspections, etc.

3. Carry out education and training activities

The Quality Control Department will take the "Quality Month" activity as an opportunity and combine the actual work of the department to conduct a lecture on wood core board quality knowledge. The training targets are: The main content of the wood core board on-site administrator and quality inspector is the relevant regulations, standards and processes of the wood core board.

4. Carry out on-the-job training and wood core board quality competition activities

Based on the actual production situation at the production site as the entry method, the evaluation team will conduct random inspections of each participating unit during the competition time. The assessment content is to supervise and inspect the daily production process, and assess each participating unit separately by deducting points. After the competition time is over, the quality control department will summarize the assessment results. The one with the least deduction points will be the best, and the entire production team will be evaluated. The production line with the best quality will be deducted the least points; the production unit with the worst quality will be deducted the most points.

5. Prize-winning quality essay competition

From April 1st to April 30th, a prize-winning essay competition with the theme of quality will be launched for all employees of the company. There is no limit to the writing style (such as narratives, argumentative essays, poetry, prose, etc.), the number of words should be more than 300, and the content should be healthy and positive. However, plagiarism or excerpts from articles in newspapers, magazines, websites, books and other media are not allowed.

During the Quality Month activity, each department must submit more than two articles for submission before April 25. Before April 30, all members of the activity committee will evaluate the quality of the essays submitted by each activity group. .

6. Assessment and Rewards for Quality Month Activities

During the activity summary period from April 25 to April 30, the activity team will select "Quality Models" through evaluation and assessment. , "Excellent Quality Unit", the specific provisions are as follows:

1. "Quality Pacesetter" and "Excellent Quality Unit" select "Quality Pacesetter" candidates (each workshop can submit 2 "Quality Pacesetters" Candidates), each department can propose candidates for its department during the implementation of the quality month activities. Each candidate must submit a campaign report to explain his understanding of quality, his understanding of "the next process is the customer", How to ensure quality, existing contributions or achievements, campaign advantages and commitments, etc. Then the activity team will select 10 "quality pacesetters" during the activity summary period, and each "quality pacesetter" will be awarded a bonus of 200 yuan.

2. Based on the evaluation of the quality essay collection of each department and the improvement and improvement of management quality, the activity committee will select the first, second, and third place*** 3 "Excellent Quality Units" , submitted to the general manager's office meeting for approval. The "Excellent Quality Unit" bonuses are 800 yuan for the first place, 500 yuan for the second place, 300 yuan for the third place, and a winning banner. The department head who comes last in the competition will be fined 300 yuan.

3. The production department’s quality competition event, the production line with the best quality will be rewarded with 800 yuan, and the production process with the best quality will be rewarded with 500 yuan for each process; the workshop director of the production line with the worst quality and the production process with the worst quality The fine is 200 yuan.

7. Quality Month Activities Summary Meeting

At 8:40 a.m. on April 30, the quality month activity team leader held an activity summary meeting. The company leaders delivered a speech to discuss the quality month activities. Make a summary report and the person in charge of the quality control department speaks.

8. Activities Requirements

1. The Quality Control Department should attach great importance to, carefully plan, and carefully deploy, mobilize, and carry out the "Quality Month" activities in accordance with the requirements of the company's leaders.

2. Focus on the theme of "Quality Month" activities, carry out various activities in a solid and effective manner, actively carry out quality publicity activities, popularize quality knowledge and quality laws and regulations, and enhance the quality subject awareness of all employees.

3. After the Quality Month activity is carried out, the experience and lessons learned from the "Quality Month" activity should be carefully summarized, and units and individuals with outstanding performance during the activity should be commended.