Why do you say "the customer is always right"? The more words, the better!

Classification: Business/Financial Management >> Venture Capital Investment

Analysis:

The earliest source of the phrase "the customer is always right" should be Wal-Mart, which built its first store in China in Honghu, Shenzhen. On the wall of his house, there is a slogan that everyone who enters the store can see: "1, the customer is always right;" 2. If the customer makes a mistake, please refer to Article 1. Founder Sam Wharton said, "In fact, customers can fire everyone in our company. They just need to spend their money elsewhere. "An important criterion to measure the success of an enterprise is to satisfy customers. -"The Satisfaction of Our God". Because of Wal-Mart's influence in the industry, this sentence spread all over the country. Therefore, in many enterprises, similar slogans such as "customer is always right", "customer first" and "service first" are called their own purposes by many enterprises and appear in the advertising creativity of many enterprises.

Enterprise Life says: "The customer is always right". Almost every employee understands this corporate philosophy, so they can tolerate many reasonable or unreasonable attitudes and demands of customers. In addition, we will try our best to meet customers' requirements. The concept of "customer is always right" makes employees and customers maintain a certain harmony, makes it difficult for employees to get angry with customers, and maintains the relationship between employees and customers. Therefore, not only the employees but also the company will benefit.