Summary of residential property work in the first half of the year

In the first half of 20xx, our work closely revolved around the general policy of "planning and management, improving quality, sizing up the situation and keeping pace with the times" of the group company, always practiced the general goal of contributing to the construction and development of the group company, strengthened the internal management of the enterprise and the cultivation of employees' own quality, constantly innovated, strived to complete various tasks, and achieved certain results. The main work, some experiences in work, some existing problems and the work plan for the second half of the year are reported as follows.

I. Work completed

1, organize ideas, grasp management and build image.

After we officially took over the real estate from Sichuanese in January, we first sorted out many clues and quickly sorted out several important and urgent things. First of all, pay attention to management, improve efficiency and shape image. In the final analysis, the management of the community is to provide satisfactory services for the owners. And all this depends on the quality and ability of service providers. At work, we need not only a good attitude and service concept, but also professional management. In this regard, the company has formulated a refined management system, clarified the process procedures, and made a good job of positioning the responsibilities, so that the property work can be carried out in an orderly manner. Secondly, strengthen personnel training, enhance service awareness and establish corporate image. We provide targeted training for employees' professional ethics, etiquette, manners and professional skills, so that on-the-job employees can quickly meet the service requirements. Excellent service has established a good image for the enterprise.

The Spring Festival has created a happy, festive and peaceful atmosphere for the community.

Before the festival, cleaning staff were organized to thoroughly clean and empty the garbage in public facilities, corridors, parking lots, courtyards, flower ponds and lawns in the community, and the sanitary dead corners were rectified; Organize security personnel to carry out holiday safety training, formulate safety emergency plans, clarify the division of labor, implement responsibilities and strengthen measures; Set up fireworks and firecrackers discharge areas in the community, designate discharge points, and have special personnel responsible for inspections; Before the festival, the engineering maintenance personnel conducted a comprehensive inspection and maintenance of all kinds of facilities and equipment used in the community to ensure the normal operation of water, electricity, heating and all kinds of facilities and equipment during the festival; In order to create a festive atmosphere, we hung lanterns and mascots at the gate and yard of the community, hung colored lights and put up slogans in the yard, trees and rockeries, posted Spring Festival couplets at the gate of each unit of the community, sent the word "Fu" to the owners, sent telephone cards for repair service, posted warm reminders, and expressed condolences to 30 owners' representatives in areas A and B. Sincere, enthusiastic and fast service ensures the warmth, peace and safety of the festival in the community; On the fifteenth day of the first month of the Lantern Festival, with the strong support of the group company, we successfully held a "Shengshi Yuanxiao Song and Dance" in the residential area. Wonderful performances, warm applause and cheerful laughter pushed the festive atmosphere to a climax.

3, the problems existing in the community, * * * system maintenance and facilities.

In order to completely change the owners' views on the property and completely solve some problems existing in the community for many years, after the Spring Festival, with the strong support of the group company, the houses and facilities used in Area A and Area B began to be repaired and the environment was thoroughly rectified. More than 200,000 yuan has been invested successively to replace the door of unit 19, clean up 44 heating and water supply wells, repair and replace 720 valves of tube wells inside and outside the building, detect and repair the roof leakage of more than 60 households, replace more than 400 pieces of residential glass, repair the window frames of more than 60 households, clean up 67 sewage wells and 4 septic tanks, repair and widen the road surface by more than 200 meters, and replace a. The owner's satisfaction rate was over 98%, and three complaints were received, all of which were successfully resolved through coordination.

4, all kinds of files with complete procedures, annual inspection.

In order to strengthen the internal management of the company and better serve the owners, in April, we collected and filed the files needed and missing by the property management company from the relevant departments, and then conducted annual inspection on all kinds of procedures, and successfully passed the annual inspection required by the relevant departments in advance.

5. Greening and beautifying the community.

In order to further improve the environment of the community, with the support of the group company, we planted more than 1 1000 junipers, decorated more than 800 pots of flowers on the rockery side, planted 16000 flowers, and trimmed the flowers and trees planted before, which made the community look brand-new.

6. Strengthen publicity and cooperate with urban management and communities to complete the work of "creating a city"

Property service is not only rational behavior service, but also humanistic ideological education and edification. While renovating the residential environment, it also publicized the concept of "creating a city", common sense of fire control, and code of conduct for owners. Pass it on to the owner through the advertising column. We have successively exhibited 15 billboards, posted more than 40 advertisements on "Creating a City" with the participation of the whole people in Zhangjiao Street, and distributed more than 400 questionnaires and more than 200 "Instructions for Citizens to Create a National Civilized City" to Zhang Wenming citizens. Through these publicity, the majority of owners have greatly improved their own quality and awareness of "creating a city".

At the same time, we also pay attention to the establishment of corporate culture. We mobilize employees to seriously study corporate culture, click on the website of the group company, understand the growth process of the group company, and cultivate employees' awareness of loving the company. We also actively contribute to the company website. In the past six months, we * * * selected four articles for the company, four of which were adopted and published by the website. We also sent five articles about the property management in our community to the property supervision brigade, among which "We just want to touch God" was published in the 6 special issues of the property.

7. Cooperate with the group company to complete the preparation and aftermath of the foundation laying ceremony of Area C..

From May 22 to May 25, all employees of our company except the personnel on duty were sent to Area C, and successfully completed the tasks of cleaning the sales department and arranging the venue, including inserting colorful flags, placing flowers, maintaining the order, safety and health of the venue, and dealing with the aftermath of the venue. This activity, our team service skills have been exercised, and the team's own quality has also been well demonstrated.

8. Pre-intervention in Area D

Establishment of (1) organizational structure

(2) Personnel recruitment

Through the talent recruitment market, we will mobilize on-the-job employees, recruit the required employees by different methods and channels, strictly select and select the best employees, and recruit most of the required employees for the company. At present, the recruitment work is still in progress.

(3) Training of new employees

We conducted systematic training for new employees, including corporate philosophy, job responsibilities, code of conduct, assessment system, employee handbook, common sense of safe operation, etc. The basic skills of new employees are quickly mastered, and the team service ability is guaranteed.

(4) Preparation of delivery materials.

We compiled the owner's occupancy notice, owner's renovation contract, property service contract, property management agreement, owner's service guide and other related materials for the owner when handing over the house. At the same time, we are in full swing to establish relevant supporting facilities and equipment and owner files in Area D..

9. Staff dress

In June, employees' clothing was unified, and the establishment of employees' external image added a lot of color to the company's image.

Second, experience and shortcomings

In this half year's work, we realize that a good team can't do without the support of the superior departments, and a lot of our work can't do without the support and help of the group company. We will closely focus on the group company, strive to provide post-service for Xijianxiang Real Estate, and strive to build a well-known brand for Xijianxiang Real Estate. At the same time, we also realize that only by serving the community owners sincerely can the owners give us a good "word of mouth". We will continue to strive to improve the service quality, and strive to make Xijianxiang Property a brand property, adding luster to the group company.

Of course, there are also some shortcomings in our work in the past six months, such as: the service skills of employees are not skilled enough, the awareness of safety prevention is not strong enough, the internal management of enterprises is not scientific enough, and the overall quality of employees needs to be improved.

Three. Work plan for the second half of the year

1. Go all out to complete the takeover of the D area project.

2. Cultivate the market, increase advertising and establish brand awareness.

The real estate development in Erdos and Xijian Township has brought us unlimited development prospects. It is necessary to do a good job in market research, sum up the work experience in the first half of the year, do a good job in the return visit of owners, increase publicity and improve the reputation of enterprises.

3, do a good job of our return visit to me, especially the owner's maintenance work. Timely, sincere and caring service will always be the main line of our work.

4. Strengthen the internal management of A, B and D projects and departments, strengthen the training and study of employees, constantly learn professional knowledge, improve professional level and improve their own quality; Constantly improve and standardize various management systems to lay a good foundation for the company's work.

5. Cooperate with the group company to complete the early intervention in Area C..

6. Do a good job in safety management. Safety is the eternal theme of enterprises. Adhere to the principle of giving priority to prevention, combining prevention with treatment, strengthening safety education, and preventing and treating by groups. Through safety education, we will constantly enhance the safety awareness and self-protection ability of the owners and employees of the community and create a safe and comfortable environment for the community.

7, combined with the actual situation, starting from the details, follow the pace of the group company, coordinate the relationship between internal and external departments, and solve problems for the group company.

In short, under the leadership of the group company, our property management company will focus on management, pay attention to training and innovate the service concept; Pay attention to the brand, expand the market and enhance the competitive strength; Attach importance to talents, create opportunities and expand development space; Vigorously develop the property market, unite as one, and create a brilliant property.