Advanced deeds of managers

Model essay on advanced deeds of managers (5 general remarks)

In our daily study, work and life, everyone has written stories. The story material takes the advanced story of the advanced object as the main content and narrative as the main form of expression. What kind of deeds are standardized? The following is a model essay (5 summaries) of advanced deeds of managers that I have compiled for you. I hope it will help you.

Advanced deeds of the manager 1 She is the office manager of the business hall of China Mobile Nanning Branch. Since joining the mobile company, she has been studying and practicing the eternal purpose of "pursuing customer satisfaction service" in ordinary jobs, with the unchangeable concept of "communication from the heart" and the goal of "creating first-class service and creating a satisfactory window", and constantly innovating and selflessly dedicating her work and working ability.

Her service hall is the central hall of the company, with 20 employees. It is a modern business hall with the largest business volume, the largest number of customers and the most complete service functions and facilities in China. She carries out window service in a down-to-earth manner, and actively organizes and participates in various activities while constantly strengthening her own quality.

She led the service hall collective and won the honorary titles of outstanding youth civilization, "excellent women's demonstration post" and advanced collective for several years in a row. All the staff in the service hall serve the public and contribute to the society with practical actions, showing the good mental outlook of mobile employees and being widely praised by the society.

First, strengthen employee training and improve the quality of employees.

She always said that everyone's attitude towards life is an important factor that determines his life. Therefore, she not only strictly evaluates employees, but also keeps learning, whether it is service or marketing. As a hall manager, she first finds her own position and makes work goals and work plans for herself.

Ask yourself how to master the comprehensive business knowledge, how to convey the business knowledge you have mastered, and how to better promote your work through the knowledge you have mastered, so as to master the magic weapon of victory. At work, her carefulness is known to all employees, and the lights in her office are on late every day. She used all available time to study the company's business knowledge comprehensively and carefully, especially how to serve users and how to deal with the market. "When the quality of employees is improved, the corporate image will be enhanced in consolidation", which is what she often says to employees.

Second, carry out service and marketing innovation to create benefits for enterprises.

The service hall is the central hall of the company, which undertakes one-third of the company's business volume. Therefore, the service hall plays a very important role in the company. With the intensification of market competition and the gradual maturity of customers, only by producing something with its own characteristics can we improve customer loyalty in the competition. Through gradual exploration and bold creativity in her work, she organized employees to stand guard in the service, and constantly innovated in marketing, so that the maximum daily turnover of campus marketing reached 500 excellent results.

She also organized sales staff to analyze and discuss the marketing of the business hall, and made marketing plans and marketing methods every day. She set an example for employees with practical actions. Under her leadership, everyone made suggestions and came up with many good marketing ideas. Implement different marketing strategies in different festivals throughout the year; Introduce new business to all employees, so that customers can understand a new business when they leave the business hall; In many marketing efforts, we have achieved excellent results, condensed the collective strength and wisdom of the office, narrowed the distance with customers and retained a large number of valuable customers for the company.

Third, adhere to the first-class service to win the trust of customers and establish a good industry style.

Service starts from the heart. She said: "Only by starting from the customer's needs, understanding the customer's feelings and truly understanding the different needs of customers can we truly grasp the customer's heart." She knows that as a hall manager, she shoulders great responsibilities, and her words and deeds represent the company's image and are related to the company's interests. "Enthusiasm without wisdom is like groping in the dark."

Therefore, she constantly improves her service quality and professional level. Daily service "speak more, see more, help more and walk more", and achieve "words, eyes, hands, feelings and spirits". In normal work and life, we should pay attention to improving our service consciousness, take every opportunity to learn theory, improve our theoretical level and learn advanced service experience to guide our service work. With full enthusiasm, earnest and down-to-earth attitude, good professional quality, strong dedication and sense of responsibility, she conveys China Mobile's care for customers with youth and wisdom through the important external service window of the mobile communication service hall.

Fourth, change the thinking of work and make silent dedication.

From manager to middle manager, and then to mobile market, she completed the original accumulation of business knowledge, the natural transition from front desk to back desk, and the role change from participating in operation to organization and management. Here, it is full of depositors' trust in her; Here, she has condensed her hard work and sweat in the past few years; Here, although there is no smoke of war, it is full of money, fame and fortune, honesty and poverty.

There are no holidays here, only minutes and seconds of silent progress. She knows in her heart how many businesses and activities there are, how many roads she has traveled, how much sweat she has shed and how many seeds of hope she has sown. Anyway, she can't tell clearly. Over the years, she has been conscientious, conscientious, diligent in learning, strict with herself, constantly maturing her political thoughts, constantly enriching her work experience, and constantly increasing her knowledge reserve, and silently dedicating herself to the practical platform of displaying her talents.

Fifth, pay attention to the influence of the campus and explore the market of high-quality students.

As the head of the campus marketing team, she led the team in the hot sun at the railway station with a high temperature of 39℃. One day at work 12 hours, she fell down with fever. She persisted and finally broke through the excellent results of 10000 figures. She often said: heaven and earth are born, and one must have his own career; Be diligent every day when you are alive.

For her favorite mobile business, she always abides by the motto of "diligence, dedication, prudence and integrity" and leads the market to make great strides! She has done nothing earth-shattering. She is just an ordinary employee of China Mobile Communication Company. In an ordinary post, engaged in ordinary service work, she is full of enthusiasm, based on her post, and writes a new chapter for the future of China mobile communication!

The manager's advanced deeds material 2 xx is the general manager of xx mall in xx city. Xx Mall was established in 199 1 year. Over the past 20 years, xx has developed a small home appliance maintenance department into a large-scale and professional home appliance store, with more than 60 employees, home appliance sales of more than 80 million yuan and business area of 1000 square meters.

Xx Mall has formulated the Regulations on Household Appliances Management and the Regulations on Commodity Return and Exchange, which have made detailed requirements for the approval and management of suppliers, and strived to launch famous, special, excellent and new household appliances that meet the relevant national quality standards, with high reputation and strict quality assurance. Suppliers must provide detailed and effective certification documents for new products. All counterfeit and shoddy products that use certification marks and brand-name marks fraudulently will be cleared out of the store and will never cooperate.

Through strict screening, we have introduced truly powerful and reputable enterprises to provide consumers with inexpensive and trustworthy household appliances. In order to ensure the quality and benefit of the goods entering the store, xx implements all-round dynamic and whole-process management on the quality of household appliances, regularly organizes personnel to study quality management laws and regulations, strengthens quality publicity, improves the quality and service awareness of all employees from actions and concepts, and ensures the quality of goods. At the same time, they also set up consumer files, regularly pay a return visit to all the goods they sell, and keep abreast of customers' needs. Over the years, they have also trained special installation and maintenance teams to provide on-site service on their own initiative. Every summer, they clean and debug all the air conditioners they sell for customers free of charge, and this alone costs 654.38+10,000 yuan a year.

Xx Mall requires employees to provide perfect and intimate "special" services to customers. In order to strengthen the service quality management with xx characteristics, realize the standardization and standardization of services, and establish the image of xx in the eyes of customers, they have launched an internal service management characteristic enhanced assessment system. Based on the principle of fairness, openness and justice, we will conduct division of labor assessment step by step, reward the excellent and punish the poor, and ensure the perfection of all staff services and the improvement of service level from the system.

Based on the business philosophy of "to satisfy you", xx Mall conscientiously implements the Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC), carefully answers and solves customers' opinions through public supervision calls, pays special attention to after-sales service, invites professionals to train employees from time to time, formulates a detailed annual training plan for employees every year, and educates all employees on the Law on the Protection of Consumers' Rights and Interests in People's Republic of China (PRC) and other relevant laws and regulations.

Xx vigorously cultivates and carries forward the glorious spirit of "thinking about the source when you are rich, thinking about progress when you are rich, helping the poor, paying equal attention to justice and benefit, paying equal attention to morality and giving back to society". With the development of enterprises and the increase of benefits, we have not forgotten the big-eyed people who live under the poverty line and are out of school. In public welfare activities such as flood relief, earthquake relief, and donation for Project Hope, the manager Ren Yongjun gave generously and showed his love. Up to now, he has donated 50,000 yuan to the society. Ren Yongjun was also awarded the honorary title of Glorious Star by the relevant departments and was hired as the vice president of xx Individual Business Association.

In addition, xx has formulated perfect return and exchange regulations, and implemented barrier-free return and exchange for products that customers are not satisfied with, with guaranteed after-sales service, no delay in handling problems, and effective complaint reception. According to the relevant provisions of the Consumer Law, there are clear and detailed provisions on the handling and compensation of quality problems of sold goods. We have not only created first-class commercial brands, but also won the trust of customers with first-class service brands. All these make consumers deeply feel that shopping in xx can not only enjoy comfortable and intimate service, but more importantly, we can have complete trust in the goods we buy, thus forming a friend relationship between enterprises and consumers.

Advanced deeds of manager 3 He is the general manager of XX Eco-aquaculture Co., Ltd. in XX city and the president of the first Young Entrepreneurs Association in XX city. He is Jiang Yuancheng.

He is only 29 years old this year. With all his energy and persistent willpower, with excellent ability and professionalism, he was gradually promoted from a college student who just left school to the general manager of XX Yuanxin Ecological Breeding Co., Ltd.

In July 2006, Jiang Yuancheng, who graduated from vocational colleges, immediately entered Zhenjiang Weite Pharmaceutical Company to engage in after-sales service of poultry diseases. When he first arrived at the company, he was assigned to work in the northern branch. In such a place far away from home and unknown, the working environment is very difficult, but Jiang Yuancheng still loves his job very much. He is determined to move forward step by step, even though people around him have left, he remains firm. With his perseverance and persistence, he gradually adapted to the difficult working environment and became a model for young employees in the company. He said that he always had a belief in his heart, "I am a newly graduated college student without any practical experience. I have to do it step by step. I want to learn more and master the technology. " During these two years of hard work, he often actively communicated with aquaculture professionals, personally participated in aquaculture, and worked hard to practice experience. Two years passed like a day. In this process, he has made great progress and broadened his horizons.

In 2008, he was fortunate to work in XXXX Technology Co., Ltd., one of the best veterinary drug companies in China. This opportunity is hard-won for him, and it also deepens his love and passion for his work. In his work, he develops strengths and avoids weaknesses, and applies what he has learned. By participating in the cooperation between the company and the aquaculture entrepreneurs he came into contact with, he had a deep understanding of aquaculture automation. On this high-end platform, he saw a broader future, which led to the idea of starting his own business. After nearly two years, he resolutely resigned at the beginning of 20 10 and started his own business with all his savings and loans. He carefully planned the enterprise, constantly explored and revised it, successfully completed the infrastructure construction of the farm, and soon put it into normal operation. His career has just started, but he has experienced a risk shock. At that time, the laying hen market was in a downturn, and the domestic aquaculture industry was in darkness. But he didn't sit still, but started with how to maximize the benefits of laying hens, changed his thinking, broke through the tradition of traditional aquaculture and started a new farming model. On 20/0/2, Kloc successfully registered XX Yuanxin Ecological Breeding Co., Ltd., which has been honed by wind and rain, and now it has successfully become an ecological modern farm, making the breeding industry a model of characteristic circular agriculture.

Manager's advanced deeds material 4 "Smart, capable and able to settle accounts." This is what people who are familiar with xx say the most. Because I have been engaged in on-site technical management and production management for many years, I am very familiar with engineering design, technical organization, production management and claim for change, and I have gradually explored the successful experience of handling "five customs" and improving project efficiency, which has been passed down as a story in Wuhan Company. This year, XXX, the 32-year-old project manager of the fourth contract section of Guang Bei Expressway of Wuhan Company, was honored to be named as the outstanding young project manager of China Railway Engineering Group.

Clear the train of thought and control the cost accounting

After receiving a project construction task, the first thing XXX should do is to deeply understand the design documents, contract terms and geological environment of the project construction, and find out where the changes can be implemented and where the efficiency can be improved. On this basis, cost accounting is carried out to determine the overall idea of creating benefits and profits and ensure the benefits of project construction. In XX, in order to gain a firm foothold in the Wuhan market, the company won the bid for the viaduct project of Bid B in the south section of Wuhan Third Ring Road at a low price, but the final accounting result of the company is: the loss is about 5.8 million yuan, and the total loss rate is about 10%! Faced with this "hot potato", many project managers are unwilling to take this task. When the company gave him the task, XXX did not flinch, but immediately organized professional and technical personnel to start a large number of field research, contract terms analysis and cost analysis in the early stage of the project. By repeatedly calculating the cost through different methods, combined with my years of practical management experience, I have established the management idea of ensuring the safety, quality and progress of the project as the basic requirements, and aiming at careful calculation, tapping the potential to increase efficiency and changing claims, so as to turn losses into profits and ensure safety. It laid a solid foundation for the safe and high-quality completion of the project ahead of schedule and the goal of turning losses into wins in one fell swoop.

Select teams and ensure good cooperation and management.

Grasp management and ensure the efficiency of technology.

Xxx attaches great importance to technology management and cost control. At the beginning of construction, he organized a special class to study and formulate the implementation construction organization design; In the project implementation stage, he emphasized the authority and programmatic nature of seriously implementing the construction organization design, which should not be changed at will. If the actual situation changes, it can only be optimized on the basis of the original scheme. Once, it was found that the plastic sludge flowing through the viaduct mud pit constructed by the project department was deep, and the original scheme of manually stacking straw bag cofferdam was difficult to implement, with huge and uncontrollable cost. In order to solve this problem, he organized engineers and technicians to optimize the construction scheme repeatedly. He used a small excavator to pad steel plates in the pond, inserted wooden stakes to form a bamboo cofferdam, and adopted the construction scheme of on-site silt filling, which not only ensured the construction progress and quality, but also controlled the project cost. In the construction of pier column capping beam, the cooperative team originally planned to use full-house support to cast-in-situ capping beam, and the support cost was apportioned to 50.3 yuan per cubic meter of concrete. Xx thinks that the cost of this method is too high, so the technical backbone of the organization boldly innovates and adopts the combined support of steel hoop and I-beam for the first time. After a simple test on the test pier with a jack, the supporting cost was reduced to 23 yuan/m3 at one fell swoop, saving only 1 16000 yuan. In addition, the design scheme of protective layer for reinforced cage of bored pile is optimized, saving steel 17.42 tons.

Plug loopholes and control materials.

The material cost of bridge engineering generally accounts for 60% ~ 70% of the total project cost. Once the materials lose money, the project will generally lose money. For the materials used in the project, XXX should conduct preliminary investigation and shop around, evaluate the qualified suppliers, and finally choose the suppliers with high quality and low price, and focus on two key links: procurement and use. Whether it is steel bar, cement main material or aggregate ground material, special weighbridge room should be set up on the construction site for measurement, and the aggregate measurement should be accurate and calculated according to the inspection specific gravity and moisture content. Payment can only be made after the materials pass the inspection. Purchasing materials must first be carried out by the technical department according to the drawings and supporting plans, and then the material department will provide the material purchasing application plan according to the audited material plan and the on-site material usage, and submit it to the project manager for approval before purchasing. After the materials are purchased, they shall be collected in the warehouse according to the material management system, and the distribution and loss shall be strictly controlled, so as to ensure the responsible storage and limited use of the materials, and clean up the site after work to prevent waste and loss. At the same time, we insist on comparing the consumption with the' quantity' returned by planning and inspection pricing every month to realize dynamic monitoring of the whole process and maximize the utilization rate of materials.

Study the contract and end the claim for change.

The viaduct project of Bid B in the south section of Wuhan Third Ring Road is a World Bank loan project, and the contract terms are very strict. In order to ensure the project to turn losses into profits, on the basis of strengthening project management, the contract modification clause and compensation clause are emphatically studied. When he studied the terms, he found that the unit price of goods with essential changes can be declared according to the municipal fixed direct fee plus tax. After calculating the municipal fixed direct cost, it is found that it is more than 10% higher than the contract bill of quantities. As long as the geology does not meet the design, you can also apply for compensation. To this end, he paid close attention to the quality and progress of the project, ensuring that all the work of the project department was always at the forefront of the adjacent tenders, which left a very good impression on the owner, the World Bank Office and the supervisor. Organize a special team, focusing on geological conditions, and often go back and forth to the design unit, fully exchange opinions and communicate with designers repeatedly, laying a solid foundation for the project department to carry out change claims. Through hard work, the project department won some large-scale structural change projects of pile foundation and beam, and obtained a large amount of change claim funds, which finally turned this project with a loss of more than 5 million yuan into a profit, becoming a much-told story in the project management of Wuhan Company.

Manager's advanced deeds 5 Xiao Ronghai, male, 40 years old, is the customer manager of Jimei Customer Service Department of Jimei Branch of Xiamen Tobacco Company. Joined the marketing team of Xiamen Tobacco Company in 2000, from wholesale department to customer service department, from visiting salesman to account manager. He was 20 years younger and witnessed the vigorous development of Xiamen Tobacco Company. My hair is white and my pace is slow, but my love for tobacco, my seriousness in customer service and my diligence in marketing have never changed at all. A Life of Misty Rain is a true portrayal of his years of work. The attitude of "rain or shine" made him create extraordinary value in the ordinary position of customer manager of Jimei Customer Service Department.

Lao Xu's retail supermarket is located in a bustling old street in Xinglin District, jimei district, with a good geographical position, and Lao Xu's monthly turnover is also considerable. But I don't know when it started, the running water in the store is getting worse every day, the flow of people in the store is getting less and less every day, and the big stores are often empty. Business is cold and cheerless, and income is reduced. Lao Xu is worried and anxious, but he can only sit in the old cane chair in the shop, take a nap with bare arms, and wait for intermittent business to come to his door. Lao Xu doesn't know where the problem lies, but Xiao Ronghai, as an account manager who has worked at the grassroots level for many years, is keenly aware of the changes in Lao Xu stores.

During a daily walk in the market, Xiao Ronghai woke up Lao Xu who was dozing off in Lao Xu's shop and took the initiative to talk to him about the bleak business situation in recent days. In the face of Lao Xu's question, "The store has been very good, and nothing has changed. Why not? " Xiao Ronghai hit the nail on the head and pointed out the problems existing in the shops in Lao Xu: the shop area in Lao Xu is more than 150 square meters, and there is plenty of space, but the commodity packaging is chaotic, the space utilization rate is low, the decoration is outdated, and the environmental sanitation conditions are poor. You can even see a few flies flying around in fresh areas. From the point of cigarette sales, Lao Xu's cigarettes are not only few, but also outdated. The new cigarettes and fine cigarettes that young people like to pursue are not sold in stock. The price tag of cigarettes is seriously missing, and those with price tags are old and outdated. Cigarettes are too messy and simply piled on containers, which greatly affects consumers' purchase. How can such a store attract customers and make them stay more? Xiao Ronghai said very directly, "Even if I am a consumer and pass by your store, I will not come in for shopping." That's true. Previously, due to the development of social and economic environment, the consumption concerns of surrounding residents and even consumers in the whole market did not lie in the shop environment and service quality. However, as the main contradiction in our society has been transformed into the contradiction between the people's growing need for a better life and the unbalanced development, consumers' requirements for consumption quality and shopping experience have been greatly improved. Xiao Ronghai said to Lao Xu, "Lao Xu, your store has not changed, but times have changed and the market situation has changed. You will be eliminated if you don't change. " Xiao Ronghai speaks Minnan, and Tao is indeed the truth. This is the vicious market vision brought by Xiao Ronghai's years of work experience.

"Change, how to change, do everything to spend money. What should I do if the business still doesn't improve after the transformation? " Lao Xu is still hesitating, unable to make a decision. Xiao Ronghai did not marginalize Lao Xu from the market. He must help Lao Xu. He has done ideological work for Lao Xu many times, explained the advantages and disadvantages of Lao Xu, helped him analyze the situation and offered suggestions. At the monthly meeting of self-discipline and mutual assistance group, Xiao Ronghai introduced Lao Xu to shopkeepers who are in good operating condition and keep up with market development in time. They personally taught Lao Xu the transformation experience and new retail concept management, and strengthened the determination of Lao Xu to transform stores and keep up with the times.

Lao Xu redecorated the store and made reference to the merchandise display of large supermarket chains, thus realizing the upgrade of the infrastructure in the store. In order to sell cigarettes, Xiao Ronghai took the time to go to the store in Lao Xu, applied for the cigarette cabinet provided by the branch for retail customers, and introduced many young people to Lao Xu by using the unique market data. At the same time, the sales volume was gratifying and young customers were retained. Expand market business. Xiao Ronghai personally helped Lao Xu to arrange cigarettes according to their categories, styles and specifications, put on the unified price tag formulated by tobacco companies, highlight key brands, especially several brands widely loved by consumers in this street area, and use identification cards to give consideration to good-looking, easy-to-get and easy-to-sell, so that customers can compare their choices, highlight brand advantages and highlights, and take into account the principles of price transition, favorable choice and comparison.

After the store reopened, the store environment in Lao Xu improved obviously, and the passenger flow rebounded rapidly, even making a breakthrough within two months. The improvement of business has brought about an increase in turnover, which makes Lao Xu smile every day and has no extra time to take a nap. Even so, Xiao Ronghai did not feel that his duties had been completed. He still pays close attention to the shops in Lao Xu, keeps up with the operation of the shops in Lao Xu, introduces the latest market management concepts and local real-time market information to Lao Xu on time, and finds fault with the shops in Lao Xu. Since then, Lao Xu has become a die-hard fan of Xiao Ronghai. Whether it is a self-discipline and mutual assistance group meeting or a presentation or promotion activity organized by China Tobacco in various places, Lao Xu is always on call, and strongly supports and helps tobacco companies in all their work.

From the beginning of this century to 2020, from Guankou to Xinglin, account manager Xiao Ronghai served not only Lao Xu, but also Lao Zhang at the south gate of Gaopu Community, Lao Yang at Fengshan Temple in Huangzhuang, Guankou, and Xiao Li at Tieshan ... He served hundreds of retail customers in this area with the same serious and responsible attitude. His footprints are all over the whole area, whether it is urban main roads, commercial pedestrian streets, winding deep alleys in urban villages or dusty paths in rural areas. He can be found in every retail customer's shop. The number of customers is large and the task of visiting is heavy. He goes out early and comes back late. Customers often buy him a drink and sit down for a while. Xiao Ronghai often refuses with a smile, pats the dust, packs his things and rushes to the next customer. Whether it's windy or rainy, or scorching sun, or whether the customer's shop is adjacent to the company or in the most remote local village, Xiao Ronghai, the account manager, always completes every task with a dedicated, efficient, enthusiastic and responsible working attitude, ensuring the service quality of the marketing team of Xiamen Tobacco Company and solidly completing the last mile between the tobacco company and retail customers.

"Celebrities are real guests." As an account manager, he always puts the national interests first and the interests of consumers first. As a party member, he always sticks to his ideals and beliefs, keeps learning, stands on his post and creates first-class achievements. Xiao Ronghai, the account manager, measured his responsibilities with his feet and worked hard to promote the prosperity and development of the tobacco industry.

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