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Summary of quality work of machinery general company

24 is a crucial year for the innovation and quality improvement of Double Star brand, and it is also a year to lay the foundation for realizing the grand goal of building Double Star into the largest manufacturing and processing group in China. President Wang has always attached great importance to quality work. During the development of double-star famous brands, the president has always regarded quality work as a top priority, and repeatedly pointed out that quality work is the key to all work of enterprises, and all work should be carried out around quality work. In March, 24, at the "Three Quality Summary and Exchange Conference of the Group", President Wang used dialectics to discuss the significance of quality work in the advanced stage of brand development, that is, work quality is the basis of product quality and service quality, product quality and service quality are the standards to measure work quality, and the "three qualities" complement each other and directly reflect the level of comprehensive management of an enterprise. This shows that the quality of work is a major event related to the survival and development of enterprises. The president's exposition points out the direction for us to grasp the people-oriented management, improve the quality of leading cadres' work, and promote the comprehensive work of product quality and service quality to a higher level.

In the past year's work, Machinery Corporation has conscientiously implemented the spirit of a series of meetings of the Group, guided by the theory of "three qualities" put forward by President Wang, focused on the two main lines of "innovation, quality improvement and great development" and "nine-step job competition", took the "9" as the goal, took the market as the center, took innovation as the carrier, adhered to "walking on two legs" and actively explored two markets at home and abroad; In order to grasp the education and training of management backbone, improve the awareness of marketization, innovation, cost and quality of all staff; In order to grasp the backbone of management, "lay down and make a show" and promote the in-depth development of all staff to participate in innovation and digest unfavorable factors; Taking competitive bidding as a breakthrough, fully implementing internal market-oriented operation; Taking innovation and market-oriented management as methods and measures, we paid close attention to market-oriented cost management, pushed all workshop workers to the market, and linked everyone's income with the market by the promotion of marketization, giving full play to the power of market-oriented cost management and forming a good atmosphere of "work depends on bidding and income depends on innovation" throughout the company. From April 24 to April 25, in the face of unfavorable factors such as the sharp rise of raw materials and the shrinking market brought by national macro-control and more intense market competition, the machinery general company still achieved an output value of 233.695 million yuan; * * * 2,646 suggestions for innovation and rationalization were collected, and 1,375 suggestions were adopted. By innovating, repairing the old and utilizing the waste, and using the overstocked materials, * * * calculated and digested the unfavorable factors of 23,193,141 yuan; In May 24, Machinery Corporation successfully passed the measurement assessment conducted by Qingdao Quality Supervision Bureau every three years. In addition, with the concerted efforts of all key employees of Machinery Corporation, in May 25, Machinery Corporation successfully passed the ISO91:2 quality certification system audit. The quality qualification rate of machinery corporation has increased from the average of 97.1% in the previous year to 97.71% now, with an increase of .7% in the same period;

the achievements made by machinery corporation are inseparable from the fact that machinery corporation pays close attention to the quality of management backbone to improve product quality and promote service quality. The following is a summary report on the work of machinery corporation to promote product quality and service quality to a higher level:

First, to do a good job in ideological education and training of management backbones at all levels is the guarantee to lay a good foundation for three qualities.

"If the market is to succeed, politics must come first". The Machinery Corporation deeply understands the essence of President Wang's market theory, pays attention to giving full play to the advantages of ideological and political work, and adheres to the ideological education organization of the management backbone in accordance with the president's "people-oriented" management philosophy. Over the past year, the Machinery Corporation has held 12 training courses for management backbones above middle level, with more than 36 participants, and systematically studied the important speeches of the president in different periods.

1. organized a special education on "learning from the president's speech to improve the quality of work". After the "Three Quality" work exchange summary and commendation meeting of the Group, the Machinery Corporation thoroughly implemented the spirit of the meeting, and in order to improve the awareness of the majority of key employees on the importance of work quality, formulated an education plan of "learning from the president's speech and improving work quality", organized everyone to seriously study the spirit of the president's speech and change their understanding of "Three Quality"; At the same time, focusing on "three qualities" and focusing on "improving work quality, grasping product quality and promoting service quality", more than 4 post competitions with various forms and focusing on promoting product quality and service quality by working quality have been carried out between workshops, teams and teams, and between processes throughout the year, which has set off a step of promoting basic management by "grasping work quality" throughout the company.

through repeated study, understanding and experience, every management backbone can integrate theory with practice, improve the quality of work, innovate management methods, and achieve good educational results. Guo Jiaheng, director of the rubber machine casting workshop, changed the idea that "the workshop can only complete the output and get the salary", changed the working attitude, found the gap in the work, improved the comprehensive innovation, and made the quality work really implemented and achieved results. For example, in view of the current situation that employees' skill levels are uneven, he first trained team leaders and excellent masters and implemented the "mutual help and joint belt" work method. Let Sheng Wang Step, the modeling monitor, not only take two employees with poor skills to improve, but also take on the technical guidance of the key parts of Class 3 modeling, and conduct a technical assessment for the employees with him once a month. Everyone who meets the technical requirements will be rewarded by 5 yuan, and the salary of the master will be deducted if he fails to meet the requirements. Through the improvement of the quality of Sheng Wang Step's work, for three consecutive months, none of the key parts of the group he guided will be rejected, and 2 yuan, the apprentice, will be rewarded.

through the study, everyone has a deeper understanding of the "three qualities", which has promoted the improvement of the "work quality" of the management backbone, and promoted the ideology of "improving the work quality and doing a good job in product quality" of the employees, and put it into action, which has achieved immediate results: various quality indicators have been significantly improved, and there have been no problems of users returning goods or making public complaints due to product quality reasons throughout the year. From May 24 to April 25, the average qualified rate of machinery corporation was 97.71%, which increased by .7% in the same period. With the improvement of work quality and product quality, the quality of after-sales service has been promoted by leaps and bounds: in April 24, a customer from Anhui came to the casting machine company to buy parts, and it was already past seven o'clock in the afternoon when the stevedores in the sales office were off duty, Miao Peilian loaded the car for the customer by himself, which touched the customer with the 2% service of Double Star. In January, 25, the vice president of Jinan Tenglong Exhaust Pipe Co., Ltd. personally sent a banner to the machinery corporation, and personally posted a thank-you letter to the casting machine company. In March, a user in Hunan presented a "credit card" to the machinery corporation under the witness of many news media. There are many employees who work selflessly for the development of the company like this, such as Ding Yueqin, Wang Lianghai, Ji Fuzong, etc. This is the concrete manifestation of the improvement of "three qualities" by the majority of key employees of the machinery corporation under the guidance of the president's theory.

2. Organized a series of educational activities of "I add bricks and tiles for famous brands". Machinery General Corporation conscientiously implemented the spirit of President Wang's previous speeches, actively linked with their own reality, and organized the majority of key employees to carry out a series of educational activities throughout the year, "I add bricks and tiles for famous brands". The company specially formulated and issued the "I Add Bricks and Tiles for Famous Brands" series of educational activities. In order to ensure the seriousness and effectiveness of educational activities, during the study and discussion, the Machinery Corporation specially set up an inspection team to strictly inspect the situation that the top leaders of the workshops and departments of each company must personally organize and take the lead in learning, and on the basis of learning the spirit of previous speeches, combined with the weaknesses found in the departments and specific solutions and schemes, all departments and workshops selected and posted their personal experiences. And put the study discussion and personal learning experience into written materials.

The series of educational activities of "I add bricks and tiles for famous brands" is a concrete manifestation of the practice of President Wang's market theory of combining political and economic work with production and operation by the General Machinery Corporation, focusing on the combination of "three" and highlighting the word "strictness". Three combinations: one is the combination of education and finding gaps and making measures. The second is the combination of education and production and management. The third is the combination of education and competition. Highlighting the word "strict" means strict supervision.

in the series of educational activities of "I add bricks and tiles for famous brands", more than 13 people participated in the departments and workshops of machinery corporation. Based on the president's speech, all companies deeply analyzed the differences between departments and themselves, covering work quality, service quality, product quality, site, cost and equipment. Through study and education, the enthusiasm of employees has been fully mobilized. For example, the Institute of Casting Machine Company has put forward at least five innovative projects every month through study and education for one year, and put forward 242 rationalization suggestions and adopted 242, and * * * digested 665 unfavorable factors in the past year.

in addition, in the process of study and education, all departments have launched various forms of "I add bricks and tiles for famous brands" post competition, which further enlivened the production atmosphere, mobilized the enthusiasm of employees, improved the quality of work and promoted the promotion of basic management. For example, in the casting machine installation workshop, "Quality Zero Defect Post Competition", "Quality Trustworthy Post Competition" and "Quality Integrity Management Post Competition" were launched. ** * There were 8, 6 and 9 management teams with zero quality defect, quality trustworthiness and quality integrity respectively, with 4, 3 and 2 advanced individuals, among which Chen Shiliang, an advanced individual with quality integrity, led the team members to improve. Won the "Advanced Team of Quality Integrity Management" for two consecutive months, and the Q378E cleaning machine installed in their class reached 1% of the annual inspection qualification rate, achieving a "zero breakthrough" in the installation workshop; In addition, the "Zero Quality Complaint Team" set a record in the history of the installation workshop throughout the year, and obtained the qualification of shortlisting for the "QC Quality Management Team" in Qingdao. Another example: After studying, Oak Machine Company called the heads of all departments once a month to find out the problems and deficiencies, and formulated a series of rectification measures for the existing problems, with an average of 2 items per month, which greatly improved the quality awareness of all employees and the quality management awareness of management backbones. For example, the innovative quality management method of the rubber machining workshop has increased the assessment regulations that the process with burr and iron chips and the process without chamfering are regarded as the missing process, and the deburring, iron chips and chamfering are regarded as one process, and the quality assessment salary is increased by 5% in the boring and drilling processes respectively. The establishment of this system has enabled the employees not only to pay attention to the internal quality, but also to the appearance quality of the products, and the product quality has been significantly improved. The average annual quality pass rate of the rubber machining workshop has increased from 96% in the past.

Through the series of educational activities of "I add bricks and tiles for famous brands", Machinery Corporation has improved the quality level of the majority of key employees and promoted all kinds of work. For example, the casting machine sales office launched the "Dragon and Tiger List of Sales Competition", which published the sales performance of salesmen once a month, fully exerted the potential of salespeople, eliminated the unfavorable factors brought about by the shrinking market to the maximum extent, and sold both equipment and culture, which made the casting machine company's sales revenue (including tax) reach 149,671.2 million yuan from May 24 to April 25, an increase of 5.5% over the same period. Another example is: according to the requirements of machinery corporation, Rubber Machinery Research Institute has realized two changes from the internal market to the external market and from middle and low-grade products to middle and high-grade products by means of internal market operation and contract management, which has quickly integrated with the market, retained talents, enhanced technicians' feelings for the enterprise, strived to be "market engineers", carried out "conscience design", and reduced the cost through innovation, improving design quality and developing new products. From January to April, 25, Rubber Machinery Research Institute successfully developed non-standard flat products such as XLB-12X57, and the cumulative sales reached 9 million yuan. Technicians assisted in sales negotiations and participated in sales contracts of 15 million yuan.

3. Organized a big discussion activity of "Market, Famous Brand and Me". In combination with the requirements of the "Education Program of Innovation, Quality Improvement and Great Development" of the Party Committee of the Group, Machinery Corporation launched a big discussion activity with the theme of "Market, Famous Brand and Me" throughout the company. The head office has made careful and meticulous organizational arrangements to ensure that the big discussion activities are carried out in a planned and step-by-step manner. During the study, all workshops and departments have changed the old practice of simply reading documents in the past, learning while summing up, discussing while knowing, contacting posts and contacting themselves, which greatly stimulated the enthusiasm of employees to learn and discuss. More than 14 people participated in this big discussion, and * * * received 489 learning experiences. Each workshop and department found out that there were less than 284 gaps in their own quality and management, and formulated more than 4 detailed measures. At the same time, they also re-formulated and improved 52 rules and regulations such as Office Supplies Rules and Regulations and Workpiece Missing Reporting System, which made the company's management have rules to follow and laws to follow, and promoted the company's basic management level such as quality and cost.

during the big discussion, the majority of key employees have improved their awareness of famous brand, market and innovation. We all realize that if there is no famous brand of Double Star, no theory of Double Star, and no famous president, there will be no double star machinery in great development today, and there will be no stable income and happy life today. I realized that "hillock is the market", not only salespeople enter the market, but also "everyone enters the market", and I realized that "only innovation can eat and eat well". For example, Fu Xin, director of casting machine sales, said with deep feelings, "Famous brand is the golden key to open the door to the market. With the backing of famous brand, the success rate of contract is greatly improved than before. Nowadays, salespeople sell both equipment and culture. Now 8% of enterprises in the country are losing money, and the surrounding individual small factories are having a hard time. However, our machinery company has a good situation of hot market. It can be said that today's development and changes, and today's sales performance is the result of learning to use double-star theory and culture." Another example: during the discussion, the old idea that canteens and dormitories could not be marketized was broken, and the canteens and dormitories were contracted, realizing internal marketized operation, which not only successfully reduced the number of staff by 4, but also saved nearly 1 tons of domestic water in the first month after contracting. All office expenses, telephone charges, entertainment expenses, etc., which were thought to be out of control in the past, were paid.